Artificial Intelligence and Expert Systems in Knowledge Management Quiz

Study Notes

Dimensions of Knowledge

Two important dimensions of knowledge include explicit knowledge and tacit knowledge.
Explicit knowledge is documented and easily shared, while tacit knowledge is personal, context-specific, and often hard to formalize.

Knowledge as a 'Firm Asset'

Knowledge viewed as a 'firm asset' signifies that it provides competitive advantage and value to an organization.
Organizations leverage knowledge to innovate, improve efficiency, and enhance decision-making processes.

Meaning of 'Know-How'

'Know-how' refers to practical knowledge or skills acquired through experience.
It encompasses the ability to perform tasks effectively and efficiently, highlighting the application of knowledge in real-life situations.

Difference Between Data, Information, and Knowledge

Data consists of raw facts and figures without context, making it inherently meaningless.
Information is organized data that is processed to have meaning and relevance.
Knowledge is the interpretation of information, integrating experience, insights, and understanding for decision-making.

Examples of Explicit Knowledge

Manuals, documents, and textbooks are common forms of explicit knowledge.
Technical specifications, research papers, and databases also represent explicit knowledge, as they can be easily shared and accessed.
Procedures, guidelines, and policies are explicit knowledge that directs organizational processes.

Description

Test your knowledge about artificial intelligence, expert systems, and knowledge management with this quiz based on the content of Chapter 11. Explore topics such as IBM's Watson, Alfresco, analyzing big data, teamwork, and collaboration.