Artificial Intelligence and Knowledge Management Quiz

Artificial Intelligence and Expert Systems. More Presentation on theme: 'Managing Knowledge Chapter 11 VIDEO CASES'— Presentation transcript: 1 Managing Knowledge Chapter 11 VIDEO CASES Video Case 1: How ______ Video Case 2: Tour: Alfresco: Open Source Document Management System Instructional Video 1: Analyzing Big Data: IBM Watson: Watson After Jeopardy Instructional Video 2: Teamwork and Collaboration: John Chambers on Collaboration vs. Command and Control in Web 2.0 2 The Role of Knowledge Management in Business Important dimensions of knowledge Knowledge is a firm asset. Intangible Creation of knowledge from data, information, requires organizational resources As it is shared, experiences network effects Knowledge has different forms. May be explicit (documented) or tacit (residing in minds) Know-how, craft, skill How to follow procedure Knowing why things happen (causality) This slide and the next begin to answer the question 'What is knowledge' as it pertains to the organization. Ask the students why it is important to define and describe knowledge. Ask students to provide examples of knowledge, given an example industry, that illustrate that it is a 'firm asset'. (E.g., For an electrical appliances firm, knowing how to make the most efficient and cheapest air conditioner). Ask students to explain each element of the dimensions, providing examples.

The Role of Knowledge Management in Business Important dimensions of knowledge Knowledge is a ______ asset.

Knowledge has different forms. May be explicit (documented) or tacit (residing in ______)

Ask the students why it is important to define and describe knowledge. Ask students to provide examples of knowledge, given an example industry, that illustrate that it is a '______ asset'

Ask students to explain each element of the dimensions, providing ______