Podcast
Questions and Answers
What is the main focus of MODULE 4 Advanced Beverage training?
What is the main focus of MODULE 4 Advanced Beverage training?
- Standardized recipes for classic cocktails (correct)
- Welcoming guests and reservations
- Non-alcoholic beverages in glassware 101
- Diamond dining reflection
Based on the text, who is the Senior Director of Dining Services?
Based on the text, who is the Senior Director of Dining Services?
- Ken Warner
- Boris Ardisoni (correct)
- Elvis Kryekurti
- Gareth Tootell
What is NOT covered in the MODULE 1 Back to Basics training?
What is NOT covered in the MODULE 1 Back to Basics training?
- Pre-shift huddle structure & expectations
- Talking about wine
- Standardized recipes for classic cocktails (correct)
- Effective verbal communication
Who is the Vice President of Operations at CCL Hospitality Group?
Who is the Vice President of Operations at CCL Hospitality Group?
What is emphasized in Moorings Park's mission statement?
What is emphasized in Moorings Park's mission statement?
What should you do if access to a place setting is blocked while wiping the table?
What should you do if access to a place setting is blocked while wiping the table?
Where should you position the spirits menu when presenting the dessert and dessert wine menus?
Where should you position the spirits menu when presenting the dessert and dessert wine menus?
When should you clear dessert plates according to the sequence of service described?
When should you clear dessert plates according to the sequence of service described?
How should you collect crumbs efficiently from the table?
How should you collect crumbs efficiently from the table?
If a guest prefers not to be disturbed when wiping part of the table, what should you do?
If a guest prefers not to be disturbed when wiping part of the table, what should you do?
What is a key aspect of delivering exceptional service to residents?
What is a key aspect of delivering exceptional service to residents?
When should the check be presented at dinner?
When should the check be presented at dinner?
What is a potential consequence of prematurely closing the check on the POS system?
What is a potential consequence of prematurely closing the check on the POS system?
Which type of responses can enhance the quality of service provided to residents?
Which type of responses can enhance the quality of service provided to residents?
What should staff do if they encounter any system issues while settling a check?
What should staff do if they encounter any system issues while settling a check?
What flavors are typically found in traditional Tempranillo wines?
What flavors are typically found in traditional Tempranillo wines?
What does 'dry-farmed' refer to in vineyard terms?
What does 'dry-farmed' refer to in vineyard terms?
What does the term 'terroir' encompass?
What does the term 'terroir' encompass?
What is the purpose of canopy management in vineyards?
What is the purpose of canopy management in vineyards?
What is a vine clone selected for?
What is a vine clone selected for?
What should you say instead of 'Hey, how are you doing?' to enhance the guest experience?
What should you say instead of 'Hey, how are you doing?' to enhance the guest experience?
Which response demonstrates attentiveness and commitment to service excellence?
Which response demonstrates attentiveness and commitment to service excellence?
What is the recommended replacement for 'We just ran out' to improve the guest's experience?
What is the recommended replacement for 'We just ran out' to improve the guest's experience?
Why is it important to say 'My pleasure' instead of 'No problem!' according to the text?
Why is it important to say 'My pleasure' instead of 'No problem!' according to the text?
What should you say when you are not certain about something according to the provided text?
What should you say when you are not certain about something according to the provided text?
What should you do when a resident is 20 feet away according to the 20-10-5 Rule?
What should you do when a resident is 20 feet away according to the 20-10-5 Rule?
Which of the following is NOT an aspect of Hospitality as described in the text?
Which of the following is NOT an aspect of Hospitality as described in the text?
What is the emotional experience that turns an everyday meal into an occasion?
What is the emotional experience that turns an everyday meal into an occasion?
In what ways does intertwining service and hospitality create an environment that resonates with residents?
In what ways does intertwining service and hospitality create an environment that resonates with residents?
What is the essential difference between Service and Hospitality in the context of the provided text?
What is the essential difference between Service and Hospitality in the context of the provided text?
What is the main ingredient used in the production of tequila?
What is the main ingredient used in the production of tequila?
Which brand of tequila is known for its luxury image and handcrafted bottles?
Which brand of tequila is known for its luxury image and handcrafted bottles?
What distinguishes Casa Dragones tequila from other brands?
What distinguishes Casa Dragones tequila from other brands?
What is a traditional Mexican cocktail that features tequila as one of its key ingredients?
What is a traditional Mexican cocktail that features tequila as one of its key ingredients?
In which Mexican state is tequila predominantly made?
In which Mexican state is tequila predominantly made?
What is the purpose of the pre-service or pre-shift meeting as mentioned in the text?
What is the purpose of the pre-service or pre-shift meeting as mentioned in the text?
What is an essential requirement for staff attending the pre-shift huddle according to the text?
What is an essential requirement for staff attending the pre-shift huddle according to the text?
What is the greatest asset provided by the pre-shift huddle as mentioned in the text?
What is the greatest asset provided by the pre-shift huddle as mentioned in the text?
What are staff encouraged to do during the pre-shift huddle as stated in the text?
What are staff encouraged to do during the pre-shift huddle as stated in the text?
What is important for the Manager and Chef to ensure before the pre-service huddle according to the text?
What is important for the Manager and Chef to ensure before the pre-service huddle according to the text?
What is the recommended approach for handling parties exceeding the sizes of your largest table or reservation size?
What is the recommended approach for handling parties exceeding the sizes of your largest table or reservation size?
How should wine presentation be conducted to ensure a professional service?
How should wine presentation be conducted to ensure a professional service?
What is the primary reason for repeating reservation details back to the customer for verification?
What is the primary reason for repeating reservation details back to the customer for verification?
What should be done if a guest's access to a place setting is blocked while wiping the table?
What should be done if a guest's access to a place setting is blocked while wiping the table?
What is an essential step in mastering wine presentation according to the provided text?
What is an essential step in mastering wine presentation according to the provided text?
What is the purpose of the long stem in a Champagne Flute glass?
What is the purpose of the long stem in a Champagne Flute glass?
How does a White Wine Glass differ from a Red Wine Glass?
How does a White Wine Glass differ from a Red Wine Glass?
What is the main characteristic of an All Purpose Wine Glass?
What is the main characteristic of an All Purpose Wine Glass?
What distinguishes a Pint Glass from other beer glasses?
What distinguishes a Pint Glass from other beer glasses?
What distinguishes a dessert or Port Wine Glass from other wine glasses?
What distinguishes a dessert or Port Wine Glass from other wine glasses?
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