Beverage Service Training Module 4 Quiz

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What is the main focus of MODULE 4 Advanced Beverage training?

Standardized recipes for classic cocktails (correct)

Welcoming guests and reservations

Non-alcoholic beverages in glassware 101

Diamond dining reflection

Based on the text, who is the Senior Director of Dining Services?

Ken Warner

Boris Ardisoni (correct)

Elvis Kryekurti

Gareth Tootell

What is NOT covered in the MODULE 1 Back to Basics training?

Pre-shift huddle structure & expectations

Talking about wine

Standardized recipes for classic cocktails (correct)

Effective verbal communication

Who is the Vice President of Operations at CCL Hospitality Group?

Tony Livoti (D) Signup and view all the answers

What is emphasized in Moorings Park's mission statement?

Self-worth through meaningful relationships (D) Signup and view all the answers

What should you do if access to a place setting is blocked while wiping the table?

Kindly request permission to wipe that area. (D) Signup and view all the answers

Where should you position the spirits menu when presenting the dessert and dessert wine menus?

Above the host's dessert menu. (D) Signup and view all the answers

When should you clear dessert plates according to the sequence of service described?

After all guests have concluded their dessert course. (C) Signup and view all the answers

How should you collect crumbs efficiently from the table?

Sweep them outward and deposit into a clean plate. (D) Signup and view all the answers

If a guest prefers not to be disturbed when wiping part of the table, what should you do?

Move on without wiping that area. (D) Signup and view all the answers

What is a key aspect of delivering exceptional service to residents?

Displaying professionalism and efficiency in all tasks (C) Signup and view all the answers

When should the check be presented at dinner?

Only upon the guest's request (B) Signup and view all the answers

What is a potential consequence of prematurely closing the check on the POS system?

Incurring system issues (C) Signup and view all the answers

Which type of responses can enhance the quality of service provided to residents?

Expressing enthusiasm with phrases like 'my pleasure' (D) Signup and view all the answers

What should staff do if they encounter any system issues while settling a check?

Reach out to management for help if needed (C) Signup and view all the answers

What flavors are typically found in traditional Tempranillo wines?

Plum, tobacco, and vanilla (A) Signup and view all the answers

What does 'dry-farmed' refer to in vineyard terms?

Vines that are not irrigated and rely on natural rainfall (B) Signup and view all the answers

What does the term 'terroir' encompass?

Factors like soil, climate, terrain, and vineyard practices (C) Signup and view all the answers

What is the purpose of canopy management in vineyards?

To optimize grape ripening and health (A) Signup and view all the answers

What is a vine clone selected for?

Disease resistance or specific desirable characteristics (D) Signup and view all the answers

What should you say instead of 'Hey, how are you doing?' to enhance the guest experience?

Good evening Mr./Mrs.[Last Name], we’re delighted to see you again. (B) Signup and view all the answers

Which response demonstrates attentiveness and commitment to service excellence?

I apologize, but we've had a popular demand for our apple pie tonight and it's temporarily unavailable. (A) Signup and view all the answers

What is the recommended replacement for 'We just ran out' to improve the guest's experience?

My apologies, our stock is finished. (D) Signup and view all the answers

Why is it important to say 'My pleasure' instead of 'No problem!' according to the text?

To express your willingness to serve and communicate respect. (E) Signup and view all the answers

What should you say when you are not certain about something according to the provided text?

'Let me check and confirm.' (A) Signup and view all the answers

What should you do when a resident is 20 feet away according to the 20-10-5 Rule?

Make eye contact (C) Signup and view all the answers

Which of the following is NOT an aspect of Hospitality as described in the text?

Demonstrating competence and professionalism (A) Signup and view all the answers

What is the emotional experience that turns an everyday meal into an occasion?

Hospitality (B) Signup and view all the answers

In what ways does intertwining service and hospitality create an environment that resonates with residents?

By embodying warmth and creating personal connections (B) Signup and view all the answers

What is the essential difference between Service and Hospitality in the context of the provided text?

Service is practical, while Hospitality is emotional (D) Signup and view all the answers

What is the main ingredient used in the production of tequila?

Blue agave (B) Signup and view all the answers

Which brand of tequila is known for its luxury image and handcrafted bottles?

60 Patrón (A) Signup and view all the answers

What distinguishes Casa Dragones tequila from other brands?

It produces ultra-premium joven tequila. (D) Signup and view all the answers

What is a traditional Mexican cocktail that features tequila as one of its key ingredients?

Tequila Sunrise (A) Signup and view all the answers

In which Mexican state is tequila predominantly made?

Jalisco (B) Signup and view all the answers

What is the purpose of the pre-service or pre-shift meeting as mentioned in the text?

To review the daily tasks and align on the action plan for the day (B) Signup and view all the answers

What is an essential requirement for staff attending the pre-shift huddle according to the text?

Making eye contact with colleagues during the meeting (C) Signup and view all the answers

What is the greatest asset provided by the pre-shift huddle as mentioned in the text?

Forum for increasing knowledge and sharing ideas (D) Signup and view all the answers

What are staff encouraged to do during the pre-shift huddle as stated in the text?

Raise questions and actively participate in discussions (B) Signup and view all the answers

What is important for the Manager and Chef to ensure before the pre-service huddle according to the text?

Be aligned on the action plan for the day (D) Signup and view all the answers

What is the recommended approach for handling parties exceeding the sizes of your largest table or reservation size?

Refer guests to the private dining room manager or a dining room manager (A) Signup and view all the answers

How should wine presentation be conducted to ensure a professional service?

Display the bottle with the label facing the host, articulate the wine's name, producer, varietal, and vintage, and await confirmation (B) Signup and view all the answers

What is the primary reason for repeating reservation details back to the customer for verification?

To ensure accuracy and prevent errors (D) Signup and view all the answers

What should be done if a guest's access to a place setting is blocked while wiping the table?

Ask the guest to move and then clean the area (A) Signup and view all the answers

What is an essential step in mastering wine presentation according to the provided text?

Articulating the wine's name, producer, varietal, and vintage clearly (D) Signup and view all the answers

What is the purpose of the long stem in a Champagne Flute glass?

To preserve the carbonation and showcase bubbles (C) Signup and view all the answers

How does a White Wine Glass differ from a Red Wine Glass?

White Wine Glasses have a smaller opening (D) Signup and view all the answers

What is the main characteristic of an All Purpose Wine Glass?

It is smaller than a Dessert or Port Wine Glass (A) Signup and view all the answers

What distinguishes a Pint Glass from other beer glasses?

It is specifically for lagers and ales (C) Signup and view all the answers

What distinguishes a dessert or Port Wine Glass from other wine glasses?

It has a thin rim for concentrated aromas (C) Signup and view all the answers