Beverage Service Training Module 4 Quiz
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Questions and Answers

What is the main focus of MODULE 4 Advanced Beverage training?

  • Standardized recipes for classic cocktails (correct)
  • Welcoming guests and reservations
  • Non-alcoholic beverages in glassware 101
  • Diamond dining reflection

Based on the text, who is the Senior Director of Dining Services?

  • Ken Warner
  • Boris Ardisoni (correct)
  • Elvis Kryekurti
  • Gareth Tootell

What is NOT covered in the MODULE 1 Back to Basics training?

  • Pre-shift huddle structure & expectations
  • Talking about wine
  • Standardized recipes for classic cocktails (correct)
  • Effective verbal communication

Who is the Vice President of Operations at CCL Hospitality Group?

<p>Tony Livoti (D)</p> Signup and view all the answers

What is emphasized in Moorings Park's mission statement?

<p>Self-worth through meaningful relationships (D)</p> Signup and view all the answers

What should you do if access to a place setting is blocked while wiping the table?

<p>Kindly request permission to wipe that area. (D)</p> Signup and view all the answers

Where should you position the spirits menu when presenting the dessert and dessert wine menus?

<p>Above the host's dessert menu. (D)</p> Signup and view all the answers

When should you clear dessert plates according to the sequence of service described?

<p>After all guests have concluded their dessert course. (C)</p> Signup and view all the answers

How should you collect crumbs efficiently from the table?

<p>Sweep them outward and deposit into a clean plate. (D)</p> Signup and view all the answers

If a guest prefers not to be disturbed when wiping part of the table, what should you do?

<p>Move on without wiping that area. (D)</p> Signup and view all the answers

What is a key aspect of delivering exceptional service to residents?

<p>Displaying professionalism and efficiency in all tasks (C)</p> Signup and view all the answers

When should the check be presented at dinner?

<p>Only upon the guest's request (B)</p> Signup and view all the answers

What is a potential consequence of prematurely closing the check on the POS system?

<p>Incurring system issues (C)</p> Signup and view all the answers

Which type of responses can enhance the quality of service provided to residents?

<p>Expressing enthusiasm with phrases like 'my pleasure' (D)</p> Signup and view all the answers

What should staff do if they encounter any system issues while settling a check?

<p>Reach out to management for help if needed (C)</p> Signup and view all the answers

What flavors are typically found in traditional Tempranillo wines?

<p>Plum, tobacco, and vanilla (A)</p> Signup and view all the answers

What does 'dry-farmed' refer to in vineyard terms?

<p>Vines that are not irrigated and rely on natural rainfall (B)</p> Signup and view all the answers

What does the term 'terroir' encompass?

<p>Factors like soil, climate, terrain, and vineyard practices (C)</p> Signup and view all the answers

What is the purpose of canopy management in vineyards?

<p>To optimize grape ripening and health (A)</p> Signup and view all the answers

What is a vine clone selected for?

<p>Disease resistance or specific desirable characteristics (D)</p> Signup and view all the answers

What should you say instead of 'Hey, how are you doing?' to enhance the guest experience?

<p>Good evening Mr./Mrs.[Last Name], we’re delighted to see you again. (B)</p> Signup and view all the answers

Which response demonstrates attentiveness and commitment to service excellence?

<p>I apologize, but we've had a popular demand for our apple pie tonight and it's temporarily unavailable. (A)</p> Signup and view all the answers

What is the recommended replacement for 'We just ran out' to improve the guest's experience?

<p>My apologies, our stock is finished. (D)</p> Signup and view all the answers

Why is it important to say 'My pleasure' instead of 'No problem!' according to the text?

<p>To express your willingness to serve and communicate respect. (E)</p> Signup and view all the answers

What should you say when you are not certain about something according to the provided text?

<p>'Let me check and confirm.' (A)</p> Signup and view all the answers

What should you do when a resident is 20 feet away according to the 20-10-5 Rule?

<p>Make eye contact (C)</p> Signup and view all the answers

Which of the following is NOT an aspect of Hospitality as described in the text?

<p>Demonstrating competence and professionalism (A)</p> Signup and view all the answers

What is the emotional experience that turns an everyday meal into an occasion?

<p>Hospitality (B)</p> Signup and view all the answers

In what ways does intertwining service and hospitality create an environment that resonates with residents?

<p>By embodying warmth and creating personal connections (B)</p> Signup and view all the answers

What is the essential difference between Service and Hospitality in the context of the provided text?

<p>Service is practical, while Hospitality is emotional (D)</p> Signup and view all the answers

What is the main ingredient used in the production of tequila?

<p>Blue agave (B)</p> Signup and view all the answers

Which brand of tequila is known for its luxury image and handcrafted bottles?

<p>60 Patrón (A)</p> Signup and view all the answers

What distinguishes Casa Dragones tequila from other brands?

<p>It produces ultra-premium joven tequila. (D)</p> Signup and view all the answers

What is a traditional Mexican cocktail that features tequila as one of its key ingredients?

<p>Tequila Sunrise (A)</p> Signup and view all the answers

In which Mexican state is tequila predominantly made?

<p>Jalisco (B)</p> Signup and view all the answers

What is the purpose of the pre-service or pre-shift meeting as mentioned in the text?

<p>To review the daily tasks and align on the action plan for the day (B)</p> Signup and view all the answers

What is an essential requirement for staff attending the pre-shift huddle according to the text?

<p>Making eye contact with colleagues during the meeting (C)</p> Signup and view all the answers

What is the greatest asset provided by the pre-shift huddle as mentioned in the text?

<p>Forum for increasing knowledge and sharing ideas (D)</p> Signup and view all the answers

What are staff encouraged to do during the pre-shift huddle as stated in the text?

<p>Raise questions and actively participate in discussions (B)</p> Signup and view all the answers

What is important for the Manager and Chef to ensure before the pre-service huddle according to the text?

<p>Be aligned on the action plan for the day (D)</p> Signup and view all the answers

What is the recommended approach for handling parties exceeding the sizes of your largest table or reservation size?

<p>Refer guests to the private dining room manager or a dining room manager (A)</p> Signup and view all the answers

How should wine presentation be conducted to ensure a professional service?

<p>Display the bottle with the label facing the host, articulate the wine's name, producer, varietal, and vintage, and await confirmation (B)</p> Signup and view all the answers

What is the primary reason for repeating reservation details back to the customer for verification?

<p>To ensure accuracy and prevent errors (D)</p> Signup and view all the answers

What should be done if a guest's access to a place setting is blocked while wiping the table?

<p>Ask the guest to move and then clean the area (A)</p> Signup and view all the answers

What is an essential step in mastering wine presentation according to the provided text?

<p>Articulating the wine's name, producer, varietal, and vintage clearly (D)</p> Signup and view all the answers

What is the purpose of the long stem in a Champagne Flute glass?

<p>To preserve the carbonation and showcase bubbles (C)</p> Signup and view all the answers

How does a White Wine Glass differ from a Red Wine Glass?

<p>White Wine Glasses have a smaller opening (D)</p> Signup and view all the answers

What is the main characteristic of an All Purpose Wine Glass?

<p>It is smaller than a Dessert or Port Wine Glass (A)</p> Signup and view all the answers

What distinguishes a Pint Glass from other beer glasses?

<p>It is specifically for lagers and ales (C)</p> Signup and view all the answers

What distinguishes a dessert or Port Wine Glass from other wine glasses?

<p>It has a thin rim for concentrated aromas (C)</p> Signup and view all the answers

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