Podcast
Questions and Answers
What is the name of the interactive benefits selection tool that can help employees understand and choose their benefit plans?
What is the name of the interactive benefits selection tool that can help employees understand and choose their benefit plans?
ALEX
How can employees access the benefits enrollment system?
How can employees access the benefits enrollment system?
Via Okta
What is the phone number to contact a Benefits Advocate directly?
What is the phone number to contact a Benefits Advocate directly?
844-636-5302
Where can employees find the 2023 Benefits Guide and benefit plan summaries?
Where can employees find the 2023 Benefits Guide and benefit plan summaries?
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What is the name of the website where employees can access benefits information 24/7?
What is the name of the website where employees can access benefits information 24/7?
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What is the purpose of the Benefits Advocate?
What is the purpose of the Benefits Advocate?
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Where can employees find information about the Time Away Programs?
Where can employees find information about the Time Away Programs?
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Where can employees find information about the 401(k) plan?
Where can employees find information about the 401(k) plan?
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What was created to help new hires settle in quickly and start playing an integral role in the company's growth?
What was created to help new hires settle in quickly and start playing an integral role in the company's growth?
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What is the purpose of the attached document?
What is the purpose of the attached document?
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Why was the Canada New Hire Quick Start Guide created?
Why was the Canada New Hire Quick Start Guide created?
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What is the main goal of the attached document?
What is the main goal of the attached document?
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What is the target audience of the attached document?
What is the target audience of the attached document?
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Study Notes
Benefits Portal and Resources
- The benefits portal is available 24/7 at myservicenowbenefits.com for accessing benefits information.
- The portal is the go-to place for all benefit and wellbeing needs.
ALEX Benefits Selection Tool
- ALEX is an interactive tool that helps understand available benefits options and decides on the best plan fit.
- ALEX is accessible online.
Benefits Enrollment System
- The BenefitSolver enrollment system is used for new hires, mid-year changes, and life insurance beneficiary updates.
- The system is accessible via Okta, with the 2023 Benefits Guide and plan summaries available in the BenefitSolver Resource Library.
- Assistance is available through the chat feature.
Benefits Support
- Benefits Advocates are available for support, reachable at 844-636-5302 from 7am-7pm PT, Monday through Friday.
Plan Information
- 2023 medical plan summaries: UnitedHealthcare PPO, PPO Hawaii, HDHP, and Kaiser HMO.
- 2024 medical plan summaries: PPO, PPO Hawaii, HDHP, and Kaiser HMO.
- Benefit annual notices for the previous tax year: Health and Welfare and 401(k).
Additional Resources
- Information on the 401(k) plan is available at KB0011303.
- Information on Time Away Programs is available at KB0056804.
Introduction to ServiceNow
- Starting a new job at ServiceNow can be exciting but also overwhelming.
- The company provides a resource to help new hires transition smoothly.
- The resource is called the Canada New Hire Quick Start Guide.
- The guide aims to help new hires settle in quickly and contribute to the company's growth.
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Description
A comprehensive guide to accessing benefits information, interactive benefits selection tool, and benefits enrollment system. Learn how to navigate and make informed decisions about your benefits.
