Podcast
Questions and Answers
What is the origin of the term 'benchmark'?
What is the origin of the term 'benchmark'?
What type of data is collected during a benchmark task?
What type of data is collected during a benchmark task?
What is the purpose of a benchmark task in UX evaluation?
What is the purpose of a benchmark task in UX evaluation?
Why might designers defer a design decision to UX testing?
Why might designers defer a design decision to UX testing?
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What is a benchmark task used to address?
What is a benchmark task used to address?
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What is the purpose of UX targets in relation to benchmark tasks?
What is the purpose of UX targets in relation to benchmark tasks?
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What is the characteristic of a benchmark task?
What is the characteristic of a benchmark task?
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What is the benefit of using benchmark tasks in UX evaluation?
What is the benefit of using benchmark tasks in UX evaluation?
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What is the primary goal of selecting benchmark tasks in UX design?
What is the primary goal of selecting benchmark tasks in UX design?
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Why should benchmark tasks be presented in a particular order?
Why should benchmark tasks be presented in a particular order?
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What is the purpose of introducing more features and complexity in benchmark tasks?
What is the purpose of introducing more features and complexity in benchmark tasks?
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What is an example of an intervening circumstance in a benchmark task?
What is an example of an intervening circumstance in a benchmark task?
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What is the purpose of including navigation in benchmark tasks?
What is the purpose of including navigation in benchmark tasks?
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What is the benefit of starting with short and easy tasks in benchmarking?
What is the benefit of starting with short and easy tasks in benchmarking?
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What is the purpose of using benchmark tasks in UX design?
What is the purpose of using benchmark tasks in UX design?
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Why are business-critical and mission-critical tasks included in benchmarking?
Why are business-critical and mission-critical tasks included in benchmarking?
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What is the primary purpose of making benchmark tasks unambiguous?
What is the primary purpose of making benchmark tasks unambiguous?
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What is a potential issue with the phrase '1 month from today' in a benchmark task?
What is a potential issue with the phrase '1 month from today' in a benchmark task?
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Why should benchmark tasks be specific?
Why should benchmark tasks be specific?
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What is the benefit of using clear and precise instructions in benchmark tasks?
What is the benefit of using clear and precise instructions in benchmark tasks?
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What is the primary goal of creating benchmark tasks for a UX measure?
What is the primary goal of creating benchmark tasks for a UX measure?
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What is the role of 'Dr. Ehrich' in the example benchmark task?
What is the role of 'Dr. Ehrich' in the example benchmark task?
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What is the name of the UX measure mentioned in the content?
What is the name of the UX measure mentioned in the content?
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What is the purpose of the '133 McBryde Hall' detail in the example benchmark task?
What is the purpose of the '133 McBryde Hall' detail in the example benchmark task?
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Study Notes
Origin of Benchmark
- The term "benchmark" originates from surveying, referring to chiseled horizontal marks on stone structures that serve as a reference point for leveling rods.
Benchmark Tasks in UX
- A benchmark task is a representative task that users perform in evaluation to measure UX performance and behavior.
- It provides qualitative data (observations of critical incidents and user experience problems) and quantitative data (user performance data to compare with UX targets).
- Benchmark tasks are standardized to compare performance among different users and across different design versions.
Addressing Designer Questions
- Benchmark tasks help address designer questions and UX targets.
- They are used to evaluate new features, edge cases, and business-critical and mission-critical tasks.
Selecting and Designing Benchmark Tasks
- Start with short and easy tasks and increase difficulty progressively.
- Consider the presentation order of benchmark tasks to build user confidence and engagement.
- Introduce more features, complexity, and difficulty in later tasks.
- Repeat benchmark tasks with different task paths to see how users navigate in multiple ways.
- Introduce intervening circumstances in advanced benchmark tasks to test creativity.
Constructing Benchmark Task Content
- Remove ambiguities with clear, precise, specific, and repeatable instructions.
- Ensure unambiguous benchmark tasks for consistent results.
- Make instructions clear and not confusing to avoid differences in user performance due to different interpretations.
- Avoid sidetracking users on irrelevant details during testing.
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Description
Learn about the origins of the term 'benchmark' and its meaning in surveying. Discover how it was used to ensure accurate repositioning of leveling rods.