Podcast
Questions and Answers
Which of the following techniques is effective for maintaining attention during a tour?
Which of the following techniques is effective for maintaining attention during a tour?
- Speaking in a monotone voice
- Avoiding eye contact
- Maintaining eye contact (correct)
- Ignoring guest suggestions
Using hand gestures is discouraged during a guided tour.
Using hand gestures is discouraged during a guided tour.
False (B)
What is a recommended technique for tour guides to enhance their verbal communication?
What is a recommended technique for tour guides to enhance their verbal communication?
- Using casual expressions like 'you know'
- Always whispering to maintain privacy
- Speaking quickly without pauses
- Modulating voice pitch and tone (correct)
What is one way a tour guide can enhance communication with tourists?
What is one way a tour guide can enhance communication with tourists?
Non-verbal communication includes facial expressions, eye contact, and gestures.
Non-verbal communication includes facial expressions, eye contact, and gestures.
A tour guide should build _____ with travel agencies to secure job opportunities.
A tour guide should build _____ with travel agencies to secure job opportunities.
What is one way for a tour guide to ensure guests feel valued?
What is one way for a tour guide to ensure guests feel valued?
Match the following roles with their appropriate interaction:
Match the following roles with their appropriate interaction:
A smile is considered the most powerful expression of __________.
A smile is considered the most powerful expression of __________.
Match the following communication techniques with their descriptions:
Match the following communication techniques with their descriptions:
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Study Notes
Being a Tourist Guide
- Make Guests Feel Important: Listen to guests' concerns and suggestions sincerely.
- Understand Accents and Tones: Improve English proficiency by watching and listening to local and international movies and TV shows.
- Expand Vocabulary: Read extensively and use dictionaries or translation software.
Verbal Communication
- Voice Tone: Speak clearly and loudly, modulate voice pitch and tone, pronounce words correctly, and speak at a moderate pace.
- Getting Tourist's Attention: Consider tourists' profiles to start conversations, capture their interest, and be sensitive to their needs.
Non-Verbal Communication
- Body Language: Use gestures, facial expressions, and eye contact appropriately.
- Eye Contact: Maintain eye contact to show enthusiasm and create a connection with tourists.
- Facial Expressions: Smile to convey positivity and cheerfulness. Avoid showing nervousness or anxiety.
- Posture: Project a dignified image through posture and body language.
Useful Tips to Improve Public Speaking
- Use Body Language: Enhance communication by using appropriate body language.
- Know Your Topic: Provide accurate and engaging information about destinations.
- Maintain Eye Contact: Keep tourists engaged by maintaining eye contact.
- Listen Actively: Take time to listen to guests' concerns and suggestions.
- Utilize Visual Aids: Use visual aids or handouts to enhance understanding.
- Know When to Stop Talking: Be mindful of information overload.
- Be Humorous: Encourage smiles and laughter to make the tour more enjoyable.
Building Rapport
- Travel Agencies/Tour Operators: Build relationships with agencies for job opportunities.
- Airport Personnel: Treat airport staff with respect and seek their assistance when needed.
- Coach Captains: Introduce yourself to the coach captain and treat them with respect.
- Colleagues: Collaborate with co-tour guides or coordinators for big group tours.
- Former Guests: Provide excellent service to increase the likelihood of repeat business and referrals.
Monetary Rewards
- Monthly Salary: Staff guides receive a monthly salary based on minimum wage and employer generosity.
- Per Tour Basis: Independent or freelance guides are paid per tour, with rates determined by professional associations, travel distance, duration, and the number of guests.
- Tips: While tips are not customary in Filipino culture, they are appreciated when given.
Communication Skills
- Listening: Master both speaking and listening skills.
- Listen Carefully:Pay attention to the words emphasized by guests.
- Improve Understanding: Encourage guests to write down questions or go closer to improve communication.
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