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Questions and Answers
What must be considered when identifying problems with an 'as is' process?
What does a hand-off in a business process typically cause?
Which factor can lead to inefficiencies in task performance within a business process?
What is a possible consequence of a lack of standardisation in tasks?
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Why is it important to analyse handoffs in business processes?
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Which of the following may indicate a need for business process improvement?
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What problem may arise from actors mistakenly assuming outputs are processed immediately?
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Which of the following is NOT a key area to analyze for task inefficiencies?
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What is a potential consequence of creating a single point of contact for customers?
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What is a common characteristic of payback periods for IT projects?
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Why might interdepartmental relations need service level agreements?
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Which of the following is NOT typically included in the structure of a business case?
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What is a likely change in management style when customer-facing staff are empowered?
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In a cost-benefit analysis, which aspect tends to be presented first for greater persuasion?
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What aspect of recruitment policy may need to change due to organizational changes?
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What type of costs are considered tangible in a business case?
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What should be included in a risk assessment regarding potential change?
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Which of the following is an intangible benefit that might be included in a business case?
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How is the impact of a risk assessed in a comprehensive risk log?
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What should be included in the impact assessment section of a business case?
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What type of relationship approach may need to be redefined with suppliers?
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Which of the following is a characteristic of intangible costs?
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What should be recorded for each identified risk in a business case?
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Which section of a business case typically contains the analysis of costs and benefits?
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What does the SIPOC framework consist of?
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Which of the following describes the primary activities in a value chain analysis?
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What is a core focus of a value proposition?
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What triggers a business process to begin?
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Which type of events are characterized by originating from consumers or suppliers?
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What is the relationship between primary and support activities in a value chain analysis?
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Which aspect of a value proposition focuses on addressing customer necessities?
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Which of the following is an example of a business event?
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What does the 'Vision' element of the VMOST technique define?
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Which of the following elements is NOT part of the VMOST analysis?
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What role do Key Performance Indicators (KPIs) serve in an organization?
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Which of the following best describes Critical Success Factors?
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What are the components that make up the SWOT analysis?
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Which aspect of the POPIT model focuses on the skills and motivation of people?
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What does the 'Strategy' in the VMOST framework represent?
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How should the content of a SWOT analysis be characterized?
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Study Notes
Legal Frameworks
- Data protection law safeguards personal information, ensuring data privacy.
- Health and safety law aims to protect employees from workplace hazards.
- Taxation rules regulate how governments levy taxes on individuals and businesses.
- Disability discrimination and equality law promotes fairness in opportunity for disabled individuals.
- Intellectual property law protects creations of the mind, including inventions and artistic works.
- Market-specific legislation governs the operations of businesses within particular sectors.
Environmental Trends
- Carbon emissions contribute significantly to climate change, impacting global weather patterns.
- Natural habitat changes, such as deforestation, threaten biodiversity and ecosystems.
- Animal welfare laws protect the rights and treatment of animals.
- Waste disposal and recycling practices aim to minimize environmental damage.
VMOST Technique
- Vision defines an organization's desired future state, serving as a motivational focus.
- Mission outlines the organization's purpose and the services it provides.
- Objectives specify measurable outcomes contributing towards achieving the vision.
- Strategy encompasses the long-term plan for reaching the vision and mission.
- Tactics detail specific actions to implement the strategy effectively.
Performance Measurement
- Critical success factors are essential areas for an organization to achieve to ensure success.
- Key Performance Indicators (KPIs) monitor specific metrics to evaluate progress against critical success factors.
SWOT Analysis Structure
- A SWOT analysis must be accurate and aligned with the organization's VMOST elements for effective evaluation.
Strategy Execution Techniques
- POPITTM model focuses on:
- People: Identifying knowledge, motivation, and communication needs of personnel.
- Organisation: Analyzing key partners and suppliers affecting performance.
Enterprise Level Processes
- SIPOC framework outlines the relationship between Suppliers, Inputs, Process, Outputs, and Customers.
- Value chain analysis identifies primary and supporting activities enhancing customer value propositions.
Value Propositions
- Clearly articulates the benefits customers can expect from a product or service.
- Focuses on demonstrating effectiveness and creating differentiation from competitors.
Business Events
- Business events trigger processes and may originate externally (customer actions) or internally.
- Handoffs between actors in a process can lead to inefficiencies or communication failures.
Task and Procedure Analysis
- Common issues in processes can include duplication, redundancy, lack of standardization, and inefficient practices.
Business Case Structure
- The business case typically includes an introduction, management summary, current situation description, options considered, recommendations, and appendices.
Cost-Benefit Analysis
- Tangible costs: identifiable monetary values such as staff, equipment, and training.
- Intangible costs: non-monetary factors like productivity loss and recruitment impact.
- Tangible benefits: measurable advantages such as cost savings and improved speed.
- Intangible benefits: qualitative improvements like job satisfaction and organizational flexibility.
Impact Assessment
- Changes may require organizational restructuring, shifts in working practices, and recruitment policy adjustments to effectively implement new systems.
Risk Assessment
- Identifying potential risks and their impacts is crucial; a risk log can track these risks as projects unfold.
- Each risk should include a description, impact assessment, and probability of occurrence.
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Description
Explore key aspects of environmental trends and influences in this BCS exam quiz. Topics cover carbon emissions, climate change, and their impacts on natural habitats like deforestation and polar ice caps. Test your knowledge on the legal frameworks regulating these environmental issues.