BCS Exam Notes on Environmental Law

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Questions and Answers

What must be considered when identifying problems with an 'as is' process?

  • Technology capabilities
  • Only the organisation's goals
  • Employee satisfaction levels
  • Customer needs and organisational needs (correct)

What does a hand-off in a business process typically cause?

  • Higher productivity levels
  • Better communication flow
  • Potential information loss or bottlenecks (correct)
  • Increased efficiency among actors

Which factor can lead to inefficiencies in task performance within a business process?

  • Duplication of tasks (correct)
  • Consistent communication between actors
  • Proper distribution of responsibilities
  • Clear standardisation of processes

What is a possible consequence of a lack of standardisation in tasks?

<p>Inconsistent results and increased errors (A)</p> Signup and view all the answers

Why is it important to analyse handoffs in business processes?

<p>To identify potential process problems (B)</p> Signup and view all the answers

Which of the following may indicate a need for business process improvement?

<p>Current measures becoming less relevant (D)</p> Signup and view all the answers

What problem may arise from actors mistakenly assuming outputs are processed immediately?

<p>Work bottlenecks and delays (B)</p> Signup and view all the answers

Which of the following is NOT a key area to analyze for task inefficiencies?

<p>Increased innovation (C)</p> Signup and view all the answers

What is a potential consequence of creating a single point of contact for customers?

<p>Unsettling of staff and managers (A)</p> Signup and view all the answers

What is a common characteristic of payback periods for IT projects?

<p>They are often short, sometimes within the same accounting year. (D)</p> Signup and view all the answers

Why might interdepartmental relations need service level agreements?

<p>To adapt to changing departmental relationships (D)</p> Signup and view all the answers

Which of the following is NOT typically included in the structure of a business case?

<p>Market trends analysis (C)</p> Signup and view all the answers

What is a likely change in management style when customer-facing staff are empowered?

<p>Shift towards a more collaborative approach (A)</p> Signup and view all the answers

In a cost-benefit analysis, which aspect tends to be presented first for greater persuasion?

<p>Benefits (D)</p> Signup and view all the answers

What aspect of recruitment policy may need to change due to organizational changes?

<p>A different approach to attract suitable candidates (A)</p> Signup and view all the answers

What type of costs are considered tangible in a business case?

<p>Ongoing costs (C)</p> Signup and view all the answers

What should be included in a risk assessment regarding potential change?

<p>Identification of principal risks with countermeasures (B)</p> Signup and view all the answers

Which of the following is an intangible benefit that might be included in a business case?

<p>Improved customer satisfaction (C)</p> Signup and view all the answers

How is the impact of a risk assessed in a comprehensive risk log?

<p>Using quantitative measures or a scale of severity (A)</p> Signup and view all the answers

What should be included in the impact assessment section of a business case?

<p>Potential changes to the organization structure (A)</p> Signup and view all the answers

What type of relationship approach may need to be redefined with suppliers?

<p>A collaborative customer/supplier relationship (C)</p> Signup and view all the answers

Which of the following is a characteristic of intangible costs?

<p>They have no immediate financial impact. (A)</p> Signup and view all the answers

What should be recorded for each identified risk in a business case?

<p>The cause of the risk and its potential impact (D)</p> Signup and view all the answers

Which section of a business case typically contains the analysis of costs and benefits?

<p>Options considered (D)</p> Signup and view all the answers

What does the SIPOC framework consist of?

<p>Supplier, Input, Process, Output, Customer (A)</p> Signup and view all the answers

Which of the following describes the primary activities in a value chain analysis?

<p>Activities that create value for the customer (B)</p> Signup and view all the answers

What is a core focus of a value proposition?

<p>Aligning organizational values with customer needs (C)</p> Signup and view all the answers

What triggers a business process to begin?

<p>Business events (A)</p> Signup and view all the answers

Which type of events are characterized by originating from consumers or suppliers?

<p>External events (B)</p> Signup and view all the answers

What is the relationship between primary and support activities in a value chain analysis?

<p>Support activities are secondary and enhance primary activities (D)</p> Signup and view all the answers

Which aspect of a value proposition focuses on addressing customer necessities?

<p>Clarifying the outcomes offered (A)</p> Signup and view all the answers

Which of the following is an example of a business event?

<p>Customer-initiated order placement (D)</p> Signup and view all the answers

What does the 'Vision' element of the VMOST technique define?

<p>The target state for the organization without regard to how it will be achieved (B)</p> Signup and view all the answers

Which of the following elements is NOT part of the VMOST analysis?

<p>Structure (A)</p> Signup and view all the answers

What role do Key Performance Indicators (KPIs) serve in an organization?

<p>To measure the performance of an organization (D)</p> Signup and view all the answers

Which of the following best describes Critical Success Factors?

<p>Essential areas for success in achieving organizational performance (A)</p> Signup and view all the answers

What are the components that make up the SWOT analysis?

<p>Strengths, Weaknesses, Opportunities, Threats (B)</p> Signup and view all the answers

Which aspect of the POPIT model focuses on the skills and motivation of people?

<p>People (A)</p> Signup and view all the answers

What does the 'Strategy' in the VMOST framework represent?

<p>The long-term approach to achieve the organization's mission and objectives (B)</p> Signup and view all the answers

How should the content of a SWOT analysis be characterized?

<p>Accurate, complete, brief, and clear (A)</p> Signup and view all the answers

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Study Notes

  • Data protection law safeguards personal information, ensuring data privacy.
  • Health and safety law aims to protect employees from workplace hazards.
  • Taxation rules regulate how governments levy taxes on individuals and businesses.
  • Disability discrimination and equality law promotes fairness in opportunity for disabled individuals.
  • Intellectual property law protects creations of the mind, including inventions and artistic works.
  • Market-specific legislation governs the operations of businesses within particular sectors.
  • Carbon emissions contribute significantly to climate change, impacting global weather patterns.
  • Natural habitat changes, such as deforestation, threaten biodiversity and ecosystems.
  • Animal welfare laws protect the rights and treatment of animals.
  • Waste disposal and recycling practices aim to minimize environmental damage.

VMOST Technique

  • Vision defines an organization's desired future state, serving as a motivational focus.
  • Mission outlines the organization's purpose and the services it provides.
  • Objectives specify measurable outcomes contributing towards achieving the vision.
  • Strategy encompasses the long-term plan for reaching the vision and mission.
  • Tactics detail specific actions to implement the strategy effectively.

Performance Measurement

  • Critical success factors are essential areas for an organization to achieve to ensure success.
  • Key Performance Indicators (KPIs) monitor specific metrics to evaluate progress against critical success factors.

SWOT Analysis Structure

  • A SWOT analysis must be accurate and aligned with the organization's VMOST elements for effective evaluation.

Strategy Execution Techniques

  • POPITTM model focuses on:
    • People: Identifying knowledge, motivation, and communication needs of personnel.
    • Organisation: Analyzing key partners and suppliers affecting performance.

Enterprise Level Processes

  • SIPOC framework outlines the relationship between Suppliers, Inputs, Process, Outputs, and Customers.
  • Value chain analysis identifies primary and supporting activities enhancing customer value propositions.

Value Propositions

  • Clearly articulates the benefits customers can expect from a product or service.
  • Focuses on demonstrating effectiveness and creating differentiation from competitors.

Business Events

  • Business events trigger processes and may originate externally (customer actions) or internally.
  • Handoffs between actors in a process can lead to inefficiencies or communication failures.

Task and Procedure Analysis

  • Common issues in processes can include duplication, redundancy, lack of standardization, and inefficient practices.

Business Case Structure

  • The business case typically includes an introduction, management summary, current situation description, options considered, recommendations, and appendices.

Cost-Benefit Analysis

  • Tangible costs: identifiable monetary values such as staff, equipment, and training.
  • Intangible costs: non-monetary factors like productivity loss and recruitment impact.
  • Tangible benefits: measurable advantages such as cost savings and improved speed.
  • Intangible benefits: qualitative improvements like job satisfaction and organizational flexibility.

Impact Assessment

  • Changes may require organizational restructuring, shifts in working practices, and recruitment policy adjustments to effectively implement new systems.

Risk Assessment

  • Identifying potential risks and their impacts is crucial; a risk log can track these risks as projects unfold.
  • Each risk should include a description, impact assessment, and probability of occurrence.

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