BBA Business Communication Unit IV Quiz

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Questions and Answers

What is a disadvantage of written communication?

It promotes a receptive and encouraging morale among organizational employees

It provides ready records and references

The feedback is spontaneous

It costs huge in terms of stationery and the manpower employed (correct)

What is an advantage of oral communication over written communication?

It provides valid records for legal defenses

It promotes a receptive and encouraging morale among organizational employees (correct)

It saves upon the costs of stationery and manpower

The feedback is not immediate

Which form of communication is recommended for temporary communication matters or where direct interaction is required?

Written communication

Oral communication (correct)

Speeches and presentations

Email communication

Why is oral communication time-saving?

Because the feedback is spontaneous (B) Signup and view all the answers

What is the significance of written communication in today's business world?

It helps in laying down apparent principles, policies, and rules for running an organization. (B) Signup and view all the answers

What is a disadvantage of oral communication?

The feedback is not immediate (A) Signup and view all the answers

How does effective writing differ from speech?

It causes delay and takes time as feedback is not immediate. (B) Signup and view all the answers

Why is writing considered more unique and formal than speech?

It involves careful choice of words and their organization in correct order. (C) Signup and view all the answers

What is the main advantage of written communication in terms of record maintenance?

It is a permanent means of communication. (C) Signup and view all the answers

What role does written communication play in proper delegation of responsibilities?

It assists in proper delegation of responsibilities. (A) Signup and view all the answers

What is a key factor affecting team functioning according to the text?

Leadership styles (C) Signup and view all the answers

In team communication, what can lead to a toxic environment according to the text?

Social loafing (B) Signup and view all the answers

What is the ideal team size according to the text?

5 individuals (D) Signup and view all the answers

Which type of communication ways are mentioned as affecting team functioning in the text?

Centralized and decentralized communication (B) Signup and view all the answers

What is emphasized as more productive than individuals working alone according to the text?

Teamwork (B) Signup and view all the answers

In collaborative writing, when representing your team, what is one of the key aspects that needs to be taken care of?

Maintaining a good image of the team through the writing (B) Signup and view all the answers

What is an important consideration when a team member writes on behalf of the team to individuals outside the organization?

Making sure the writing is acceptable to all team members first (D) Signup and view all the answers

What is emphasized in the section about giving constructive feedback using 'I' statements effectively?

Describing how the other person's behavior affects you and stating why (A) Signup and view all the answers

What does collaborative writing in today's business world depend on according to the text?

Dependence on ideas, viewpoints, and cooperation within teams (A) Signup and view all the answers

Why is putting communication in writing more challenging compared to verbal communication according to the text?

It involves representing the team's image and ensuring acceptability to all members (C) Signup and view all the answers

Study Notes

Communication Types

A disadvantage of written communication is that it can be slower and may not be suitable for urgent matters.
An advantage of oral communication over written communication is that it allows for direct interaction and immediate feedback.
Oral communication is recommended for temporary communication matters or where direct interaction is required.
Oral communication is time-saving because it allows for simultaneous transmission and reception of messages.

Written Communication

Written communication is significant in today's business world because it provides a permanent record of communication.
A disadvantage of oral communication is that it does not provide a permanent record.
Effective writing differs from speech in that it is more formal, structured, and takes into account the audience and purpose.
Writing is considered more unique and formal than speech because it is more deliberate and requires careful consideration.

Written Communication Advantages

The main advantage of written communication is that it provides a record that can be referred to later.
Written communication plays a crucial role in proper delegation of responsibilities by providing a clear understanding of tasks and expectations.

Team Communication

A key factor affecting team functioning is effective communication.
In team communication, misunderstandings and lack of clarity can lead to a toxic environment.
The ideal team size is not specified, but it is implied that smaller teams are more effective.
Both oral and written communication ways are mentioned as affecting team functioning.
Collaborative work is emphasized as more productive than individuals working alone.

Collaborative Writing

When representing your team, one of the key aspects that needs to be taken care of is ensuring that the message is consistent and accurate.
When a team member writes on behalf of the team to individuals outside the organization, it is important to consider the tone, authority, and accountability.
When giving constructive feedback, using 'I' statements effectively is emphasized.
Collaborative writing in today's business world depends on effective communication, trust, and a clear understanding of roles and responsibilities.
Putting communication in writing is more challenging compared to verbal communication because it requires careful consideration and a clear understanding of the audience and purpose.

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Test your knowledge on developing written communication skills, including planning and organizing written content, guidelines for formal letters and e-mails, customization of written communication, and basic report writing.