Basic Troubleshooting for Procare Online
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Questions and Answers

What is the first step to clear the cache in Safari on a Mac?

  • Go to the Settings app
  • Click on the Apple symbol in the top left-hand corner
  • Click on the Manage Website Data button
  • Click on the Safari menu in the top left-hand corner (correct)
  • What is the purpose of clearing the cache in the Procare app?

  • To remove any cached data and cookies from the computer (correct)
  • To create a new account
  • To log into the customer's account
  • To update the app automatically
  • What is the first step to clear the cache in Safari on an iPhone?

  • Open the Safari app and tap the address bar
  • Open the Safari app and tap the clear button (correct)
  • Open the Settings app and go to the Safari settings
  • Open the Safari app and tap the share button
  • What is the first step to check for an app update on an Android device?

    <p>Open the Settings app and go to the About phone or About tablet section</p> Signup and view all the answers

    What is the first step to remove an app on an Apple iPhone or iPad?

    <p>Touch and hold the app icon on the home screen</p> Signup and view all the answers

    What is the first step to install an app on an Apple device?

    <p>Open the App Store app and browse or search for apps</p> Signup and view all the answers

    What is a recommended troubleshooting step for the issue of Procare Connect not loading?

    <p>Clear cache and cookies</p> Signup and view all the answers

    Which browser option should be selected in Microsoft Edge to clear cache and cookies?

    <p>Choose what to clear</p> Signup and view all the answers

    In Firefox, where can you find the option to clear cookies and site data?

    <p>Privacy &amp; Security panel</p> Signup and view all the answers

    What type of information can you select to remove when clearing browsing data in Chrome?

    <p>Bookmarks and history</p> Signup and view all the answers

    Which action should be taken after clearing cache and cookies in Microsoft Edge?

    <p>Restart the browser</p> Signup and view all the answers

    What should you do if Procare Connect is not loading despite clearing the cache and cookies?

    <p>Contact Procare customer support</p> Signup and view all the answers

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