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Basic Troubleshooting for Procare Online

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Questions and Answers

What is the first step to clear the cache in Safari on a Mac?

Go to the Settings app
Click on the Apple symbol in the top left-hand corner
Click on the Manage Website Data button
Click on the Safari menu in the top left-hand corner (correct)

What is the purpose of clearing the cache in the Procare app?

To remove any cached data and cookies from the computer (correct)
To create a new account
To log into the customer's account
To update the app automatically

What is the first step to clear the cache in Safari on an iPhone?

Open the Safari app and tap the address bar
Open the Safari app and tap the clear button (correct)
Open the Settings app and go to the Safari settings
Open the Safari app and tap the share button

What is the first step to check for an app update on an Android device?

Open the Settings app and go to the About phone or About tablet section (C) Signup and view all the answers

What is the first step to remove an app on an Apple iPhone or iPad?

Touch and hold the app icon on the home screen (D) Signup and view all the answers

What is the first step to install an app on an Apple device?

Open the App Store app and browse or search for apps (C) Signup and view all the answers

What is a recommended troubleshooting step for the issue of Procare Connect not loading?

Clear cache and cookies (C) Signup and view all the answers

Which browser option should be selected in Microsoft Edge to clear cache and cookies?

Choose what to clear (C) Signup and view all the answers

In Firefox, where can you find the option to clear cookies and site data?

Privacy & Security panel (A) Signup and view all the answers

What type of information can you select to remove when clearing browsing data in Chrome?

Bookmarks and history (D) Signup and view all the answers

Which action should be taken after clearing cache and cookies in Microsoft Edge?

Restart the browser (D) Signup and view all the answers

What should you do if Procare Connect is not loading despite clearing the cache and cookies?

Contact Procare customer support (C) Signup and view all the answers

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