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Questions and Answers
Clearing the cache is a recommended solution for resolving issues with Procare Connect not loading.
True
The troubleshooting steps provided are specific to resolving issues with Procare Online only.
False
When troubleshooting, it is recommended to ask the customer if they have cleared their browser's cache and cookies.
True
The steps provided cover clearing the cache and cookies for all major web browsers.
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Clearing the cache and cookies is the only troubleshooting step mentioned in the text.
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The troubleshooting steps provided are applicable to both web and desktop versions of Procare Connect.
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To clear the cache and cookies on Safari for Mac, the user needs to navigate to Safari > Settings > Privacy > Manage Website Data and click Remove all.
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If a parent is unable to log into the Procare app, one of the recommended troubleshooting steps is to ask if they are creating a new account by mistake.
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To clear the cache and cookies on an Android device's Chrome browser, the user needs to go to Menu > Settings > Privacy and tap Clear browsing data.
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To check for an app update on an iPhone or iPad, the user needs to go to Settings > General > Software Update.
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To remove an app on an Android device, the user needs to go to Settings > About phone or About tablet > Android version and find the Build number.
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To install an app on an Apple device, the user needs to open the App Store app and browse through the tabs to find the desired app.
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Study Notes
Troubleshooting Procare Connect Issues
- Clearing the cache is essential for resolving Procare Connect loading issues.
- Troubleshooting steps apply to Procare Online and both web/desktop versions of Procare Connect.
- Clearing browser cache and cookies is recommended for all major web browsers.
Clearing Cache and Cookies
- For Safari on Mac, go to Safari > Settings > Privacy > Manage Website Data, then click "Remove all."
- On Chrome for Android, navigate to Menu > Settings > Privacy, and tap "Clear browsing data."
Additional Troubleshooting Tips
- Confirm if users mistakenly attempt to create a new account when unable to log into the Procare app.
App Management on iOS and Android
- To check for app updates on iPhone/iPad, access Settings > General > Software Update.
- To remove an app on Android, go to Settings > About phone/tablet > Android version, and locate the Build number.
- To install an app on Apple devices, open the App Store and browse through available tabs.
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Description
Learn basic troubleshooting techniques for Procare Online, including clearing caches, uninstall/re-install procedures, and documenting case information. This quiz covers common issues like Procare Connect not loading and the resolution steps involving clearing the cache.
