Podcast
Questions and Answers
Counselors can improve their understanding of clients through the utilization of advisory skills.
Counselors can improve their understanding of clients through the utilization of advisory skills.
False (B)
The development of rapport and trust is fostered through the implementation of passive listening.
The development of rapport and trust is fostered through the implementation of passive listening.
False (B)
Attending in counseling primarily involves managing the counselor's personal schedule.
Attending in counseling primarily involves managing the counselor's personal schedule.
False (B)
Silence in counselling offers the client control over the content, pace, and objectives of the session.
Silence in counselling offers the client control over the content, pace, and objectives of the session.
Reflecting and paraphrasing are techniques used to demonstrate the therapist's storytelling abilities rather than understanding.
Reflecting and paraphrasing are techniques used to demonstrate the therapist's storytelling abilities rather than understanding.
In counseling, it is preferred to use leading questions to guide the client toward specific conclusions.
In counseling, it is preferred to use leading questions to guide the client toward specific conclusions.
When focusing in counseling, the main goal is to broaden the discussion by introducing more issues.
When focusing in counseling, the main goal is to broaden the discussion by introducing more issues.
Building rapport involves creating a connection with the individual being counselled.
Building rapport involves creating a connection with the individual being counselled.
Summarizing in counseling involves creating shorter versions of the client’s statements, similar to reflecting.
Summarizing in counseling involves creating shorter versions of the client’s statements, similar to reflecting.
Immediacy in counseling only refers to addressing past events.
Immediacy in counseling only refers to addressing past events.
To be effective in counseling skills, it is essential to be genuine and transparent with the client.
To be effective in counseling skills, it is essential to be genuine and transparent with the client.
When reflecting back, the counselor should dominate the conversation.
When reflecting back, the counselor should dominate the conversation.
During reflection, counselors should repeat the client’s words exactly to ensure accuracy.
During reflection, counselors should repeat the client’s words exactly to ensure accuracy.
Counselors should respond using a shocked or disbelieving tone to show the client they're being heard.
Counselors should respond using a shocked or disbelieving tone to show the client they're being heard.
The use of counseling skills is exclusive to those directly involved in professional counseling settings.
The use of counseling skills is exclusive to those directly involved in professional counseling settings.
A counselor can be effective without having strong communication skills.
A counselor can be effective without having strong communication skills.
Empathy is the ability to share the same feelings as the client to enhance understanding.
Empathy is the ability to share the same feelings as the client to enhance understanding.
Good interpersonal skills involve gauging a client's understanding and ensuring they feel comfortable and safe.
Good interpersonal skills involve gauging a client's understanding and ensuring they feel comfortable and safe.
Building trust involves sharing personal details with clients to create a more personal connection.
Building trust involves sharing personal details with clients to create a more personal connection.
Treatment plans should overlook a client's cultural values because treatment needs to be standardized.
Treatment plans should overlook a client's cultural values because treatment needs to be standardized.
Patience is a core skill for counselors, accepting that progress can be immediate and consistent for every client.
Patience is a core skill for counselors, accepting that progress can be immediate and consistent for every client.
Self-awareness for counselors involves understanding personal triggers to effectively respond appropriately.
Self-awareness for counselors involves understanding personal triggers to effectively respond appropriately.
Active listening in counseling does not require you to completely stop multi-tasking.
Active listening in counseling does not require you to completely stop multi-tasking.
Counselors should prioritize their own well-being to avoid burnout.
Counselors should prioritize their own well-being to avoid burnout.
Shielding is a defensive strategy to welcome negativity.
Shielding is a defensive strategy to welcome negativity.
A counselor's understanding of the laws and regulations is important for their career.
A counselor's understanding of the laws and regulations is important for their career.
Building rapport is important, however a counselor can still provide effective therapy without it.
Building rapport is important, however a counselor can still provide effective therapy without it.
Focusing is the key skill of attending in counseling.
Focusing is the key skill of attending in counseling.
Summarizing is when counselor and patient decide which issues the client wants to deal with.
Summarizing is when counselor and patient decide which issues the client wants to deal with.
Counselors should respond using a shocked or disbelieving tone to relate to the client.
Counselors should respond using a shocked or disbelieving tone to relate to the client.
The medical profession is a field where counselling skills can be important.
The medical profession is a field where counselling skills can be important.
A basic counsling skill is attending, by finding new clients.
A basic counsling skill is attending, by finding new clients.
Paraphrasing can involve repeating a longer version of the client's story back to them.
Paraphrasing can involve repeating a longer version of the client's story back to them.
Counsellors should listen not only to silences, but to words as well.
Counsellors should listen not only to silences, but to words as well.
Open questions should be used to direct the client to what the counsellor wants to happen.
Open questions should be used to direct the client to what the counsellor wants to happen.
Flashcards
Counseling Skills
Counseling Skills
Skills used by counselors to better understand and listen to clients.
Active Listening
Active Listening
Building rapport, trust, and understanding through focused listening.
Attending in Counseling
Attending in Counseling
Being fully present with the client, giving them complete focus.
Silence in Counseling
Silence in Counseling
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Reflecting in Counseling
Reflecting in Counseling
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Clarifying in Counseling
Clarifying in Counseling
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Focusing in Counseling
Focusing in Counseling
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Building Rapport
Building Rapport
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Summarizing in Counseling
Summarizing in Counseling
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Immediacy in Counseling
Immediacy in Counseling
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Be Genuine
Be Genuine
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Be Brief
Be Brief
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Use Own Words
Use Own Words
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Neutral Tone of Voice
Neutral Tone of Voice
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Who Uses Counselling Skills?
Who Uses Counselling Skills?
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Communication Skills
Communication Skills
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Empathy
Empathy
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Interpersonal Skills
Interpersonal Skills
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Trust
Trust
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Awareness of Diversity
Awareness of Diversity
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Patience
Patience
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Self-Awareness
Self-Awareness
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Listening Skills
Listening Skills
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Self-Care
Self-Care
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Shielding
Shielding
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Knowledge of Laws
Knowledge of Laws
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Study Notes
- Counseling skills are used to better understand and listen to clients as well as help build rapport and create trust
- Active listening makes the speaker feel heard
Basic Counseling Skills
- Attending
- Silence
- Reflecting and Paraphrasing
- Clarifying and Questions
- Focusing
- Rapport Building
- Summarizing
- Immediacy
Attending
- Showing someone your full attention and valuing them
Silence
- Giving the client control of content, pace, and objectives
- Give space for the counselor to listen to silences as well as words
Reflecting and Paraphrasing
- Making sure the client knows their story is listened to
- Achieved through repeating and feeding a shorter version of the story back to the client, known as paraphrasing
Clarifying and the Use of Questions
- Using open questions to clarify understanding of what a client is feeling
- Avoid leading questions, as they can impair the counseling relationship
Focusing
- Deciding what issues the client wants to deal with
- Clearing away surrounding material to concentrate on the central issues
Building Rapport
- Creating a sense of connection with the person
Summarizing
- Longer paraphrases that condense or crystallize the essence of what the client is saying and feeling
- Sums up the main themes that are emerging
Immediacy
- Therapist reveals how they themselves are feeling in response to the client
- Helps challenge defensiveness and heighten awareness
How to be Effective in Counseling Skills
- Be genuine - it is ok to check and ask for further information
- Be brief when reflecting back - the client should do most of the talking
- Use your own words when reflecting back to avoid sounding like a parrot
- Avoid a shocked or disbelieving tone of voice as it implies the client is unacceptable or odd
Who Uses Counseling Skills
- Counseling skills equate to the 'art of listening', and are widely useful.
- Applicable professions: include nursing, social work, the medical profession, and police and ambulance services
Qualities That Make a Good Counselor/Psychotherapist
- Communication Skills: Needed to spend time talking with clients about a vast range of issues while supporting and encouraging patients.
- Empathy: The ability to understand the feelings of others and to see things from the client's perspective, whether you agree with it or not.
- Interpersonal Skills: Being able to express yourself clearly and gauge your client's understanding, involving empathy and acceptance to make the client feel comfortable.
- Trust: Being trustworthy and reassuring clients that their information will be kept confidential for the development of a deeper connection.
- Awareness of Diversity: Counselors need to welcome diversity so clients feel comfortable and accepted; respecting cultural values in client treatment plans.
- Patience: Progress takes time, meaning you need to remain positive and focused on the clients' end goal, without being disheartened if it takes longer.
- Self-Awareness: The ability to separate your personal issues from topics discussed with clients; requires managing responses and reactions.
- Listening Skills: Build trust with your client by showing you understand by carefully listening to their emotions and experiences, and providing non-verbal cues that you are giving them your full attention (ie. never interrupt them)
- Self-Care: Counselors need to set personal limits and boundaries and recognize when they need to care for themselves due to the demanding nature of supporting others' traumas, issues, and concerns.
- Knowledge of Laws and Regulations: Knowing laws helps you regulate the industry and conduct counseling sessions in line with these boundaries.
- Shielding is a way to protect yourself by blocking out toxic energy while allowing the free flow of positivity.
- Call on it regularly if you are uncomfortable with a person, place, or situation,
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