Bartender Manual Quiz - Pretoria

False (B)

Notify management.

<p>politely decline</p> Signup and view all the answers

<p>Alcohol Policy = No alcohol use on shift Serving Policy = No serving friends or family Relationship Policy = Non-professional relationships during work hours are unacceptable Conduct Policy = No shouting or swearing in front of customers</p> Signup and view all the answers

<p>2 shifts (D)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>Arrange for a substitute and obtain management approval.</p> Signup and view all the answers

<p>4</p> Signup and view all the answers

<p>1 week shift and 1 weekend shift (B)</p> Signup and view all the answers

<p>Standby = Available for work if needed Substitutes = Employees filling in for others Warnings = Issued for not showing up Shifts = Scheduled work periods</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>First-come, first-serve basis.</p> Signup and view all the answers

<p>Belted shorts (D)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>Assigned uniforms only</p> Signup and view all the answers

<p>neatly done</p> Signup and view all the answers

<p>White sneakers/tekkies or Vellies (B)</p> Signup and view all the answers

<p>Cowgirls = Jewellery must be subtle Cowboys = Permitted one ring and a watch</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>A fee will be charged to replace it.</p> Signup and view all the answers

<p>85% (D)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>chewing gum and deodorant</p> Signup and view all the answers

<p>one</p> Signup and view all the answers

<p>Black plain shirt (C)</p> Signup and view all the answers

<p>Black Jacket = Required during winter White Sneakers = Part of the uniform Tips = Paid during self-working shifts Training Week = Initial phase for shadowing</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>They will not be able to continue at the company.</p> Signup and view all the answers

<p>Bring it to a manager’s attention (C)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>Place them in the staff room.</p> Signup and view all the answers

<p>21h00</p> Signup and view all the answers

<p>Waiters without permission from management (B)</p> Signup and view all the answers

<p>Client Requests = Manager attention for special requests Bar Rules = No soft drinks visible to clients Kitchen Rules = Last orders at 20h30 Staff Room Rules = Keep it clean and tidy</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>It should be placed in the ice buckets or returned to the ice fridge.</p> Signup and view all the answers

<p>Change them with clean ones (D)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>Waiter black cloth, Bar Blade, Wine Bottle Opener, Lighter, Pens, Sharp knife/scissors</p> Signup and view all the answers

<p>kitchen</p> Signup and view all the answers

<p>21h00 (B)</p> Signup and view all the answers

<p>Greet clients = Always greet clients respectfully and with a smile. Wrong orders = You will be held accountable for the wrong order. Complaints = Inform management for any food complaint directly. Uniforms = Some items will be provided by the company.</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>They should be fully restocked and rechecked by management.</p> Signup and view all the answers

Policies ensuring personal cleanliness and fitness in the workplace.

A structured procedure to select new trainees based on their CVs and experience.

New trainees undergo two weeks of training with shadowing and independent work.

Trainees must pass a test with an 85% score to continue and earn pay.

Trainees must retake tests after failing; failure twice results in dismissal.

Mandatory attire includes specific colors and styles: black shirt, blue jeans.

Trainees must provide their own tools like waiter bags and kits during training.

Trainees must learn the menu and service rules for the company to pass evaluations.

Employees must greet clients respectfully, maintain professionalism, and never share personal contact information.

If orders are wrong and not written down, the employee is held responsible for the mistake.

Keep ashtrays clean with a maximum of four buds and change them before food arrives.

When bottles are ordered, provide appropriate ice buckets and cups based on the number of items ordered.

Food complaints should go to the kitchen directly, and no manager interruptions are allowed while speaking with customers.

Bar kits include essential items like cloths, openers, and pens, which must be restocked before shifts.

Some uniform items are provided by the company while others must be provided by employees themselves.

Only serve clients in cups; if there are complaints about this, contact management.

No alcohol use during shifts; prohibited in uniform or company association.

Management can subject employees to drug tests if warranted.

Non-professional relationships during work hours may lead to dismissal.

Employees must refuse drinks from customers; report persistent offers to management.

No shouting or swearing in front of customers or colleagues.

Special requests about alcohol or food should be reported to a manager.

Employees should not argue in front of clients; always speak privately.

Maintaining eye contact shows respect and professionalism to clients.

No waiters behind the bar unless permitted; keep bar cleanliness.

No outside soft drinks visible to clients; only in staff areas.

Always return unused ice to ice buckets or the fridge, don't leave it lying around.

Do not give orders to kitchen staff; instead, report to management.

Keep the staff room clean; no food left out in the open.

Guidelines for employee attire, including specified clothing items.

Employees must wear white sneakers/tekkies or Vellies.

Cowgirls must wear neat and subtle makeup during shifts.

Employees must keep hair clean, neat, and styled according to standards.

Limited and subtle jewelry allowed; oversized items are prohibited.

Employees must maintain clean and neat nails that are easy to work with.

Fees apply to replace lost or damaged uniforms if in stock.

Maintaining a strong and branded look according to company standards.

Employees must work at least 2 shifts per week, unless approved by management.

Shifts should be booked at least one week in advance to ensure coverage.

One weekend shift (Friday or Saturday) is mandatory for employees.

Shifts are assigned fairly on a first-come, first-serve basis.

Employees on standby must be available to work if called in by management.

Employees must arrange their own substitutes and get management approval.

Employees receive warnings for not showing up to scheduled shifts or standbys.

To take a full weekend off, an employee must work a full week (4 shifts) prior.