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Baldrige Award Criteria Evaluation Quiz
10 Questions
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Baldrige Award Criteria Evaluation Quiz

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Questions and Answers

Which of the following is NOT one of the quality management principles underlying ISO 9000:2008?

  • Customer focus
  • Involvement of people
  • Continual improvement
  • Productivity enhancement (correct)

    • What does the Greek word 'isos' mean in English?

  • Excellent
  • Equal (correct)
  • Superior
  • Unique

    • Which of the following frameworks is based on nine criteria and recognizes various approaches to achieving sustainable excellence?

  • Baldrige Excellence Framework
  • Six Sigma
  • EFQM Excellence Model (correct)
  • Lean Management

    • What is the main purpose of companies documenting their quality systems in manuals according to ISO 9000:2008?

    <p>To facilitate trade through supplier conformance</p> Signup and view all the answers

    Which award has had a more significant impact than any other quality standards or recognitions in terms of the number of companies implementing its approach?

    <p>European Quality Award (EQA)</p> Signup and view all the answers

    What is the meaning of 'EFQM' in EFQM Excellence Model?

    <p>European Foundation for Quality Management</p> Signup and view all the answers

    Which of the following is NOT one of the criteria used in the EFQM Excellence Model?

    <p>Employee Turnover Ratio</p> Signup and view all the answers

    What is the purpose of the ISO 9000:2008 standard?

    <p>To ensure consistent product quality and customer satisfaction</p> Signup and view all the answers

    'Mutually beneficial supplier relationship' is one of the quality management principles underlying ISO 9000:2008. What does this principle emphasize?

    <p>'Win-Win' collaboration with suppliers</p> Signup and view all the answers

    'The process approach' is one of the quality management principles underlying ISO 9000:2008. What does this principle focus on?

    <p>'Systematic management' of activities as processes</p> Signup and view all the answers

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