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Baldrige Award Criteria Evaluation Quiz

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Questions and Answers

Which of the following is NOT one of the quality management principles underlying ISO 9000:2008?

Customer focus

Involvement of people

Continual improvement

Productivity enhancement (correct)

What does the Greek word 'isos' mean in English?

Excellent

Equal (correct)

Superior

Unique

Which of the following frameworks is based on nine criteria and recognizes various approaches to achieving sustainable excellence?

Baldrige Excellence Framework

Six Sigma

EFQM Excellence Model (correct)

Lean Management

What is the main purpose of companies documenting their quality systems in manuals according to ISO 9000:2008?

To facilitate trade through supplier conformance Signup and view all the answers

Which award has had a more significant impact than any other quality standards or recognitions in terms of the number of companies implementing its approach?

European Quality Award (EQA) Signup and view all the answers

What is the meaning of 'EFQM' in EFQM Excellence Model?

European Foundation for Quality Management Signup and view all the answers

Which of the following is NOT one of the criteria used in the EFQM Excellence Model?

Employee Turnover Ratio Signup and view all the answers

What is the purpose of the ISO 9000:2008 standard?

To ensure consistent product quality and customer satisfaction Signup and view all the answers

'Mutually beneficial supplier relationship' is one of the quality management principles underlying ISO 9000:2008. What does this principle emphasize?

'Win-Win' collaboration with suppliers Signup and view all the answers

'The process approach' is one of the quality management principles underlying ISO 9000:2008. What does this principle focus on?

'Systematic management' of activities as processes Signup and view all the answers