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Avoiding the Blame Game in Crisis Management

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Avoiding the Blame Game in Crisis Management

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Questions and Answers

What is the natural human tendency when things go wrong?

To seek external help

To fix the problem internally

To look for someone to blame (correct)

To remain neutral

Why is assigning blame in the early phase of a crisis considered counterproductive?

It reassures the public

It helps in finding a scapegoat

It keeps the focus on solving the problem (correct)

It prevents media and industry gossips

What is one consequence of over-confession during a crisis?

Better understanding of the crisis

Focusing public attention on broader negative matters (correct)

Increased public sympathy

Reduced media interest

What is the result of management being unable to draw a distinction between the present crisis and other unrelated problems?

Public attention on negative broader matters Signup and view all the answers

Why should the first task upon discovering a crisis not be to find out who's at fault?

To focus on solving the problem Signup and view all the answers

What could be a better use of time instead of looking for and punishing a scapegoat during a crisis?

Identifying the scope of the problem and taking steps to fix it Signup and view all the answers

Why does over-confession tend to occur during a crisis?

Due to unrelated frustrations, problems, or issues Signup and view all the answers

What do media and industry gossips love during a crisis?

Conflict and clashes of personality Signup and view all the answers

What is an institutional behavior during a crisis?

Over-confessing or over-reacting to a contained incident or event. Signup and view all the answers

Avoiding the Blame Game in Crisis Management

Choose a study mode

Podcast

Questions and Answers

What is the natural human tendency when things go wrong?

Why is assigning blame in the early phase of a crisis considered counterproductive?

What is one consequence of over-confession during a crisis?

What is the result of management being unable to draw a distinction between the present crisis and other unrelated problems?

Why should the first task upon discovering a crisis not be to find out who's at fault?

What could be a better use of time instead of looking for and punishing a scapegoat during a crisis?

Why does over-confession tend to occur during a crisis?

What do media and industry gossips love during a crisis?

What is an institutional behavior during a crisis?

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