Avoiding the Blame Game in Crisis Management
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Questions and Answers

What is the natural human tendency when things go wrong?

  • To seek external help
  • To fix the problem internally
  • To look for someone to blame (correct)
  • To remain neutral

Why is assigning blame in the early phase of a crisis considered counterproductive?

  • It reassures the public
  • It helps in finding a scapegoat
  • It keeps the focus on solving the problem (correct)
  • It prevents media and industry gossips

What is one consequence of over-confession during a crisis?

  • Better understanding of the crisis
  • Focusing public attention on broader negative matters (correct)
  • Increased public sympathy
  • Reduced media interest

What is the result of management being unable to draw a distinction between the present crisis and other unrelated problems?

<p>Public attention on negative broader matters (A)</p> Signup and view all the answers

Why should the first task upon discovering a crisis not be to find out who's at fault?

<p>To focus on solving the problem (B)</p> Signup and view all the answers

What could be a better use of time instead of looking for and punishing a scapegoat during a crisis?

<p>Identifying the scope of the problem and taking steps to fix it (B)</p> Signup and view all the answers

Why does over-confession tend to occur during a crisis?

<p>Due to unrelated frustrations, problems, or issues (D)</p> Signup and view all the answers

What do media and industry gossips love during a crisis?

<p>Conflict and clashes of personality (B)</p> Signup and view all the answers

What is an institutional behavior during a crisis?

<p>Over-confessing or over-reacting to a contained incident or event. (D)</p> Signup and view all the answers

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