9 Questions
What is the natural human tendency when things go wrong?
To look for someone to blame
Why is assigning blame in the early phase of a crisis considered counterproductive?
It keeps the focus on solving the problem
What is one consequence of over-confession during a crisis?
Focusing public attention on broader negative matters
What is the result of management being unable to draw a distinction between the present crisis and other unrelated problems?
Public attention on negative broader matters
Why should the first task upon discovering a crisis not be to find out who's at fault?
To focus on solving the problem
What could be a better use of time instead of looking for and punishing a scapegoat during a crisis?
Identifying the scope of the problem and taking steps to fix it
Why does over-confession tend to occur during a crisis?
Due to unrelated frustrations, problems, or issues
What do media and industry gossips love during a crisis?
Conflict and clashes of personality
What is an institutional behavior during a crisis?
Over-confessing or over-reacting to a contained incident or event.
Learn about the negative impact of assigning blame in the early phase of a crisis, and how it can be counterproductive. Understand why focusing on problem-solving rather than blaming is crucial for effective crisis management.
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