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12 Questions

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Avoiding Mistakes in Management

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Questions and Answers

What is identified as the bottleneck for production in the text?

Inefficient and enthusiastic labor force (correct)

Poor customer service

Shortage of cash

Lack of training for supervisors

What was the impact of the human resource management methods implemented at the Ball Corp. packaging plant?

Increase in profits (correct)

Decrease in production

Reduced return on investment

Increase in customer complaints

What was the estimated cost of a call-center operator leaving, as mentioned in the text?

$21,500 (correct)

$200,000

$3,090,000

$400,853

What percentage of turnover rate did the call center in the text experience annually?

60% Signup and view all the answers

Why did Pearson Corporation appoint a non-HR manager as their chief human resource executive?

To integrate HR activities with strategic needs Signup and view all the answers

What valuable experience did a CEO gain by serving as a chief human resource officer according to the text?

Developing leaders Signup and view all the answers

What is the main focus when trying to avoid mistakes like high turnover and discriminatory actions?

Carefully studying the book Signup and view all the answers

What is emphasized as the bottom line of managing?

Getting results through people Signup and view all the answers

What is mentioned as a way to fail as a manager even with brilliant plans and clear organization charts?

Hiring the wrong people Signup and view all the answers

What is highlighted as a key element for success for managers according to the text?

Motivating, appraising, and developing employees Signup and view all the answers

What does the text suggest is necessary to get results as a manager?

Getting results through people Signup and view all the answers

What does the text imply is no longer considered the bottleneck for a developing industry?

'Capital' as traditionally believed Signup and view all the answers