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Questions and Answers
What is identified as the bottleneck for production in the text?
What is identified as the bottleneck for production in the text?
- Inefficient and enthusiastic labor force (correct)
- Poor customer service
- Shortage of cash
- Lack of training for supervisors
What was the impact of the human resource management methods implemented at the Ball Corp. packaging plant?
What was the impact of the human resource management methods implemented at the Ball Corp. packaging plant?
- Increase in profits (correct)
- Decrease in production
- Reduced return on investment
- Increase in customer complaints
What was the estimated cost of a call-center operator leaving, as mentioned in the text?
What was the estimated cost of a call-center operator leaving, as mentioned in the text?
- $21,500 (correct)
- $200,000
- $3,090,000
- $400,853
What percentage of turnover rate did the call center in the text experience annually?
What percentage of turnover rate did the call center in the text experience annually?
Why did Pearson Corporation appoint a non-HR manager as their chief human resource executive?
Why did Pearson Corporation appoint a non-HR manager as their chief human resource executive?
What valuable experience did a CEO gain by serving as a chief human resource officer according to the text?
What valuable experience did a CEO gain by serving as a chief human resource officer according to the text?
What is the main focus when trying to avoid mistakes like high turnover and discriminatory actions?
What is the main focus when trying to avoid mistakes like high turnover and discriminatory actions?
What is emphasized as the bottom line of managing?
What is emphasized as the bottom line of managing?
What is mentioned as a way to fail as a manager even with brilliant plans and clear organization charts?
What is mentioned as a way to fail as a manager even with brilliant plans and clear organization charts?
What is highlighted as a key element for success for managers according to the text?
What is highlighted as a key element for success for managers according to the text?
What does the text suggest is necessary to get results as a manager?
What does the text suggest is necessary to get results as a manager?
What does the text imply is no longer considered the bottleneck for a developing industry?
What does the text imply is no longer considered the bottleneck for a developing industry?
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