12 Questions
What is identified as the bottleneck for production in the text?
Inefficient and enthusiastic labor force
What was the impact of the human resource management methods implemented at the Ball Corp. packaging plant?
Increase in profits
What was the estimated cost of a call-center operator leaving, as mentioned in the text?
$21,500
What percentage of turnover rate did the call center in the text experience annually?
60%
Why did Pearson Corporation appoint a non-HR manager as their chief human resource executive?
To integrate HR activities with strategic needs
What valuable experience did a CEO gain by serving as a chief human resource officer according to the text?
Developing leaders
What is the main focus when trying to avoid mistakes like high turnover and discriminatory actions?
Carefully studying the book
What is emphasized as the bottom line of managing?
Getting results through people
What is mentioned as a way to fail as a manager even with brilliant plans and clear organization charts?
Hiring the wrong people
What is highlighted as a key element for success for managers according to the text?
Motivating, appraising, and developing employees
What does the text suggest is necessary to get results as a manager?
Getting results through people
What does the text imply is no longer considered the bottleneck for a developing industry?
'Capital' as traditionally believed
Learn about common mistakes in management that can lead to high turnover, legal issues, injuries, inefficiencies, and unfair labor practices. This quiz focuses on the importance of studying a specific book to improve profits and performance through effective people management.
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