Automated Attendant in Telephony

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Questions and Answers

What is the purpose of an automated attendant in telephony?

  • To automatically transfer callers to an extension without operator intervention (correct)
  • To disconnect incoming calls automatically
  • To play music for callers on hold
  • To provide live operator assistance for all incoming calls

What additional feature do many automated attendants offer besides transferring calls?

  • Automatically redirecting calls to mobile phones
  • Playing recorded messages to all callers
  • Providing detailed company information
  • A simple menu system for different services (correct)

How can callers reach a live operator when using an auto attendant?

  • By leaving a voicemail message
  • By dialing a specific number, usually '0' (correct)
  • By staying on the line without dialing any number
  • By pressing the * key on their phone

What types of phone systems typically include an auto attendant?

<p>PBX systems (B)</p> Signup and view all the answers

What is the modern overlap of automated attendant services with more complicated systems?

<p>Interactive voice response or IVR systems (B)</p> Signup and view all the answers

What does the DSSSB syllabus include?

<p>Quantitative Aptitude, Logical Reasoning, English Comprehension, General Awareness, and Hindi Language (A)</p> Signup and view all the answers

How is the DSSSB syllabus released?

<p>In a PDF format on the official website of Delhi Subordinate Service Selection Board (A)</p> Signup and view all the answers

For which posts does the Delhi Subordinate Service Selection Board conduct exams?

<p>PGT, PRT, TGT, Librarian, Assistant Teacher (Nursery), Junior Engineer, and others (D)</p> Signup and view all the answers

What is advised for candidates preparing for the DSSSB exam?

<p>Thoroughly check the syllabus for the post they are applying for and practice previous year question papers (D)</p> Signup and view all the answers

What is included in the DSSSB syllabus alongside the official notification?

<p>Topics and subtopics from Quantitative Aptitude, Logical Reasoning, English Comprehension etc. (C)</p> Signup and view all the answers

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