Session 5 Artificial Intelligence for Business Quiz

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Questions and Answers

What is one of the main benefits of the new virtual reality payment solution offered by Alibaba?

It allows users to make payments while multitasking outside the virtual environment.

It requires users to leave the virtual environment to process payments.

It allows for interactive payment methods without interrupting the immersive experience. (correct)

It enables payments through traditional cash methods.

How have companies started to integrate augmented reality with virtual reality?

By creating completely separate environments for the two technologies.

By creating mixed reality experiences that combine both technologies. (correct)

By using augmented reality only in mobile applications.

By utilizing virtual reality exclusively for entertainment purposes.

Which organization was established to enhance connectivity among devices in the Internet of Things?

Open Connectivity Foundation (correct)

Smart Device Alliance

IoT Integration Consortium

Virtual Reality Foundation

What key feature distinguishes the new da Vinci Nano 3D printer released by XYZ Printing?

It is the company's most affordable 3D printer at $229.95. Signup and view all the answers

Which of the following advancements enhances the interactivity of virtual reality interactions?

Haptic feedback that reproduces textures and sensations. Signup and view all the answers

What unique functionality does Lynx provide compared to standard voice-activated systems?

It recognises faces and adapts responses. Signup and view all the answers

What percentage of the brands studied can be contacted via Facebook Messenger but do not use a chatbot?

67% Signup and view all the answers

Which reason does NOT contribute to brands being unavailable on Facebook Messenger?

They are too small to use social media. Signup and view all the answers

What is the approximate price range of the Lynx device?

$800 ~ $1,000 Signup and view all the answers

What percentage of brands has a chatbot available on Facebook Messenger?

2% Signup and view all the answers

Which of the following is NOT a function that Lynx can perform?

Making phone calls Signup and view all the answers

Which factor limits the number of brands utilizing chatbots in customer service?

High costs associated with chatbot development. Signup and view all the answers

Which statement about the integration of smart home devices is accurate?

Lynx can control connected smart home equipment. Signup and view all the answers

What is a significant requirement for ethical AI practitioners?

Mandatory regulations Signup and view all the answers

Rote tasks in AI primarily require which of the following?

Human oversight Signup and view all the answers

Which type of task in AI has the potential for ethical issues?

Simple tasks requiring ethical decision-making Signup and view all the answers

What do creative tasks with limited ethical components require during their implementation?

Human oversight mechanisms Signup and view all the answers

When integrating smart home devices, which aspect should businesses prioritize?

User privacy and security Signup and view all the answers

In the context of chatbot usage in customer service, what is a key consideration?

Ethical implications of automated communication Signup and view all the answers

For AI applications in hospitality, what is crucial for effective operations?

Training staff on AI interaction Signup and view all the answers

Which of the following roles does emotional intelligence play in AI?

Enhancing the AI's decision-making process Signup and view all the answers

What should businesses consider when retraining employees affected by AI implementations?

Strategies for motivation and engagement Signup and view all the answers

The implementation of automated tools requires what critical accompaniment?

Presence of human employees Signup and view all the answers

Which company is leading in the number of connected objects equipped with their operating system?

Amazon Signup and view all the answers

What is a significant feature of Ford's partnership with Amazon regarding cars?

Ability to control home electronics via voice commands Signup and view all the answers

What functionality does the Samsung PowerBot VR7000 offer?

Voice control operation via Alexa Signup and view all the answers

What primary purpose does the Lynx robot serve?

Social interaction and assistance using Alexa Signup and view all the answers

What is the main focus of the 'voice control unification war'?

Gaining market shares in voice-activated devices Signup and view all the answers

In the context of customer service, chatbots primarily serve to:

Provide quick responses to common inquiries Signup and view all the answers

What aspect of AI is illustrated by the interaction between Lynx and the user?

Emotional intelligence and interaction Signup and view all the answers

The integration of smart home devices primarily aims to:

Enhance user convenience and control Signup and view all the answers

Robotics in hospitality primarily focuses on:

Automating routine tasks and enhancing guest experience Signup and view all the answers

Which of the following features is NOT associated with smart home device integration?

Manual operation without digital interfaces Signup and view all the answers

Study Notes

SKEMA Business School Accreditations

EFMD accredited
EQUIS accredited
AMBA accredited
AACSB accredited

Artificial Intelligence for Business

Focuses on key skills for corporate transition
SKEMA Business School offers a program on AI for business

Margherita Pagani, Professor

PhD in Management
Professor of Artificial Intelligence in Marketing
Director, SKEMA Center for Artificial Intelligence
Research Affiliate, Berkeley APEC Study Center at University of California Berkeley
Email: [email protected]
Twitter: @Marghe_PAGANI

Session 5 - Artificial Intelligence Quiz

Opens at 19:45 in K2
10 questions, 4 options per question, 1 correct answer
Duration is 15 minutes
Only one attempt is allowed

SKEMA Center for Artificial Intelligence

Mission: investigate and guide economic, societal, and ethical value derived from Human-Centric AI for business
Develop and improve AI techniques and algorithms that address business challenges, ensuring broader applicability and relevance
Emphasize interdisciplinary approach, fostering collaboration among social scientists, AI researchers, and engineers to develop know-how for exploring business opportunities driven by Human-Centric AI.

SKEMA Business School Events and Courses

Various courses and events scheduled throughout the year
Topics span AI disruption, human-centered AI, following instructions with a robot, artificial intelligence challenge, and information environment

What Students Will Learn

Introduction to AI
Current state of AI in business
How AI is revolutionizing businesses
Two guest speakers

Melanie Gilbert, IBM Partner Canada

Focuses on government transformation

Shahid Hussain, CEO, Green Proposition Consulting, UAE

Represents Green Proposition Consulting, UAE

What is AI?

[This is a topic of study, not a summary point]

Book "Artificial Intelligence for a Sustainable Value Creation"

Edited by Margherita Pagani and Renaud Champion
Forthcoming 2021
Published by Edward Elgar Publishing
Explores possibilities and challenges of widespread AI
Analyses impacts of AI in business and society
Re-examines knowledge about management, strategy, and marketing in AI situations
Explores human-centric AI value creation within organizations (Ethical, Societal & Business)
Multidisciplinary approach for practitioners, students, and researchers interested in AI value creation.

Human-Centric AI

Technical dimension: software or hardware that simulates human reasoning such as perception, acting and learning
Ethical dimension: augmenting and empowering humans by understanding us, our societies, and the world around us

Requirements for Ethical AI Adoption

7 key requirements for AI practitioners:
- Human Agency & Oversight
- Technical Robustness & Safety
- Privacy & Data Governance
- Transparency
- Accountability
- Diversity, Non-discrimination & Fairness
- Societal & Environmental Well-being

Regulation for Ethical AI

Regulation plays a crucial role in ensuring ethical trustworthy AI
Entities like the European Commission, OECD, and World Economic Forum are involved

4 Types of AI-Supported Tasks

Routine tasks with limited ethical implications (e.g., robots, automated vehicles)
Routine tasks that require significant ethical implications (e.g., robots helping disabled people)
Creative tasks with limited ethical implications (e.g., financial tools, surgical robots)
Tasks that require both creativity and ethical considerations (e.g., autonomous vehicles, search and rescue robots)

Rote Tasks

Traditional assembly jobs are made obsolete
There's still a need for human oversight and involvement in the completion of rote tasks
Businesses should address retraining employees while maintaining their engagement

Simple Tasks Requiring Ethical Decision-Making

Businesses need to consider the ethical implications relating to automated tasks
Automated tools should involve human employees
Human touch can improve the experience for the people being helped

Creative Tasks with Limited Ethical Components

When implementing AI, there's often less potential for ethical issues (but businesses still need awareness of limitations concerning creativity and innovation)
Establish mechanisms for human oversight in completing and evaluating the creative tasks

Tasks with Both Creative and Ethical Components

AI systems have potential to enhance quality of life but require oversight due to potential ethical considerations
Humans should leverage their creative and ethical capabilities
Close scrutiny is needed where AI might not make the same decision-making approach as humans

Where is AI Today? The Role of Generative AI

[This is a topic of study, not a summary point]

Virtual Reality

Combining VR with other technologies like Augmented Reality (AR), holograms, and haptic feedback improves user experience.
Businesses leverage this technology to provide interactive, experiential marketing and product demonstration.

Voice Control and Artificial Intelligence

Voice control is a new domain for technological growth
This is leading to a "unification war" as large companies vie for market share in this emerging realm.
Amazon is currently taking the lead in terms of device numbers, though Apple's Siri holds market leadership by volume

Chatbots

Chatbots are commonly used in customer service environments, automating interactions.
Many brands utilize Facebook Messenger for chatbot communications, but not all.
Some luxury brands may use chatbots for customer service and communication.

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Description

Test your knowledge on Artificial Intelligence in business with this interactive quiz hosted by SKEMA Business School. This session includes 10 questions focusing on key skills required for corporate transition using AI. Each question has four options, and you will have 15 minutes to complete it.