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Questions and Answers
What should employees do if a guest requests something?
What should employees do if a guest requests something?
- Say no and apologize for the inconvenience caused
- Enter the guest rooms without following the SOP derived by the management
- Argue with the guest and resolve their complaint
- Suggest alternatives or apologize for the inconvenience caused (correct)
What should employees do if they want to eat during their shift?
What should employees do if they want to eat during their shift?
- Eat in front of the guest or in a non-designated area
- Eat in a designated area (correct)
- Eat in the guest rooms
- Eat in restricted areas without permission
What should employees do if a guest asks to enter a restricted area?
What should employees do if a guest asks to enter a restricted area?
- Insult the guest for asking
- Allow the guest to enter without permission
- Ask senior management for permission (correct)
- Tell the guest that they are tired and want to go home
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