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Are You a Workplace Etiquette Pro?
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Are You a Workplace Etiquette Pro?

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Questions and Answers

What should employees do if a guest requests something?

  • Say no and apologize for the inconvenience caused
  • Enter the guest rooms without following the SOP derived by the management
  • Argue with the guest and resolve their complaint
  • Suggest alternatives or apologize for the inconvenience caused (correct)

    • What should employees do if they want to eat during their shift?

  • Eat in front of the guest or in a non-designated area
  • Eat in a designated area (correct)
  • Eat in the guest rooms
  • Eat in restricted areas without permission

    • What should employees do if a guest asks to enter a restricted area?

  • Insult the guest for asking
  • Allow the guest to enter without permission
  • Ask senior management for permission (correct)
  • Tell the guest that they are tired and want to go home

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