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Questions and Answers
Which of the following is NOT a requirement mentioned in the text for employees' appearance?
Which of the following is NOT a requirement mentioned in the text for employees' appearance?
- Wearing an ID
- Wearing a hat or cap (correct)
- Wearing a clean and ironed uniform
- Maintaining proper grooming
What should employees do if a guest requests something that exceeds their authority?
What should employees do if a guest requests something that exceeds their authority?
- Ignore the request
- Tell the guest to ask someone else
- Suggest some alternatives (correct)
- Politely apologize and say no
What should employees do if a guest complains about something?
What should employees do if a guest complains about something?
- Ignore the complaint
- Politely apologize and ignore the complaint
- Argue with the guest
- Resolve the complaint (correct)
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