Are You a Workplace Etiquette Pro?
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Questions and Answers

Which of the following is NOT a requirement mentioned in the text for employees' appearance?

  • Wearing an ID
  • Wearing a hat or cap (correct)
  • Wearing a clean and ironed uniform
  • Maintaining proper grooming

    • What should employees do if a guest requests something that exceeds their authority?

  • Ignore the request
  • Tell the guest to ask someone else
  • Suggest some alternatives (correct)
  • Politely apologize and say no

    • What should employees do if a guest complains about something?

  • Ignore the complaint
  • Politely apologize and ignore the complaint
  • Argue with the guest
  • Resolve the complaint (correct)

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