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Questions and Answers
What should be done if a $9.95 charge is not from LiveCrazy Deals?
What should be done if a purchase return amount is in red and not on the right side?
How should consecutive charges from Diamond Gas be treated?
What is the criteria for a missing charge to be disputed?
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What is the process for determining missing transactions after the last valid purchase at Denny's?
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When should a charge be counted as valid if there are two consecutive charges with different amounts from Diamond Gas?
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Study Notes
Summary of Steps for Disputing Charges
- Dispute charges of $20.15 and $9.95 without merchant name.
- Filter for $9.95 charges in the transaction amount column to bring up all $9.95 charges.
- Add LiveCrazy Deals that are not $9.95 to put missing charges for all LiveCrazy Deals.
- If not from LiveCrazy Deals charges, needs to be $9.95 to dispute.
- Last valid charge was Diamond Gas, count both charges as valid if there are two consecutive charges with different amounts from Diamond Gas.
- Include only discussed merchant charges, even if they fall within the date range.
- Include charges not discussed in the call if they fall within the date range.
- If the last valid transaction was at Denny's, highlight the Denny's row green and add up all totals after Denny's.
- If the last valid transaction was at Castillo's, add up all totals after Castillo's.
- If the customer states they got a deposit, filter in the transaction field in VPAS, and ACH Load credit is the last valid transaction.
- Count purchase return amount in red as a missing transaction if not on the right side.
- Match the name on the left and right side and put Y if both sides match. If not on the right side, put N.
- Put purchase returns in the Purchase Return tab.
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Description
"Test Your Knowledge: Steps for Disputing Charges" - Are you familiar with the process of disputing charges on your bank statement? Take this quiz to test your knowledge on the specific steps to follow when disputing charges, including filtering for specific charges, identifying valid transactions, and correctly categorizing returns. Keywords: disputing charges, bank statement, valid transactions, returns, filtering.
