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Questions and Answers
What should hotels do to make guests feel welcome?
What should hotels do to make guests feel welcome?
- Provide a cold greeting
- Ignore them
- Provide a warm welcome (correct)
- Offer them a discount
What should hotels do to ensure guests feel at home?
What should hotels do to ensure guests feel at home?
- Provide poor service
- Provide a sterile environment
- Make them feel uncomfortable
- Provide a welcoming atmosphere (correct)
What should hotels do to ensure cleanliness?
What should hotels do to ensure cleanliness?
- Provide clean rooms (correct)
- Provide dirty rooms
- Provide broken appliances
- Provide dusty furniture
What should hotels do to provide extra support to guests?
What should hotels do to provide extra support to guests?
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Study Notes
- Staff should provide a warm welcome to guests.
- Honest information should be provided to guests.
- Extra support should be provided to guests.
- Location of the hotel is important.
- Cleanliness is important.
- Hotels should not charge extra for little services.
- Guests should feel at home.
- Fast service is important.
- Rooms should be spacious and comfortable.
- Recreation areas are important for guests.
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