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Are You a Hospitality Pro?

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Questions and Answers

What is the correct sequence of Steps of Service?

1. Greeting 2. Beverage Order 3. Food Order 4. Follow Up/Table Touch 5. Second Food/Beverage Order (if applicable) 6. Towel Service 7. Dessert Order 8. Final Offerings 9. Present the Final Bill 10. Leave a Lasting Impression

1. Greeting 2. Food Order 3. Beverage Order 4. Follow Up/Table Touch 5. Second Food/Beverage Order (if applicable) 6. Dessert Order 7. Towel Service 8. Final Offerings 9. Present the Final Bill 10. Leave a Lasting Impression

1. Greeting 2. Beverage Order 3. Food Order 4. Follow Up/Table Touch 5. Dessert Order 6. Second Food/Beverage Order (if applicable) 7. Towel Service 8. Final Offerings 9. Present the Final Bill 10. Leave a Lasting Impression

1. Greeting 2. Beverage Order 3. Food Order 4. Follow Up/Table Touch 5. Second Food/Beverage Order (if applicable) 6. Dessert Order 7. Towel Service 8. Final Offerings 9. Present the Final Bill 10. Leave a Lasting Impression (correct)

What is the purpose of demonstrating strong Steps of Service?

To ensure good communication between both Server and Guest(s), guarantee efficiency, and promote a pleasant atmosphere that encourages the guests to return again and again. (correct)

To make the work of the server easier

To make the guests feel uncomfortable

To make the guests feel rushed

What is the importance of Genuine Hospitality?

It helps to create a chaotic atmosphere, makes the guests feel uncomfortable, and encourages them to leave quickly.

It helps to create a tense atmosphere, makes the guests feel unwelcome, and encourages them to leave quickly.

It helps to create a welcoming atmosphere, makes the guests feel valued, and encourages them to return. (correct)

It helps to create an unwelcoming atmosphere, makes the guests feel unwelcome, and discourages them to return.

What is the correct sequence of steps for strong Steps of Service?

<ol> <li>Greeting, 2. Beverage Order, 3. Food Order, 4. Follow Up/Table Touch, 5. Second Food/Beverage Order (if applicable), 6. Dessert Order, 7. Towel Service, 8. Final Offerings, 9. Present the Final Bill, 10. Leave a Lasting Impression</li> </ol> Signup and view all the answers

What is the purpose of following the sequence of steps for strong Steps of Service?

<p>To guarantee efficiency and promote a pleasant atmosphere that encourages the guests to return again and again.</p> Signup and view all the answers