Are You a Hospitality Pro?

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Questions and Answers

What is the correct sequence of Steps of Service?

  • 1. Greeting 2. Beverage Order 3. Food Order 4. Follow Up/Table Touch 5. Second Food/Beverage Order (if applicable) 6. Towel Service 7. Dessert Order 8. Final Offerings 9. Present the Final Bill 10. Leave a Lasting Impression
  • 1. Greeting 2. Food Order 3. Beverage Order 4. Follow Up/Table Touch 5. Second Food/Beverage Order (if applicable) 6. Dessert Order 7. Towel Service 8. Final Offerings 9. Present the Final Bill 10. Leave a Lasting Impression
  • 1. Greeting 2. Beverage Order 3. Food Order 4. Follow Up/Table Touch 5. Dessert Order 6. Second Food/Beverage Order (if applicable) 7. Towel Service 8. Final Offerings 9. Present the Final Bill 10. Leave a Lasting Impression
  • 1. Greeting 2. Beverage Order 3. Food Order 4. Follow Up/Table Touch 5. Second Food/Beverage Order (if applicable) 6. Dessert Order 7. Towel Service 8. Final Offerings 9. Present the Final Bill 10. Leave a Lasting Impression (correct)

What is the purpose of demonstrating strong Steps of Service?

  • To ensure good communication between both Server and Guest(s), guarantee efficiency, and promote a pleasant atmosphere that encourages the guests to return again and again. (correct)
  • To make the work of the server easier
  • To make the guests feel uncomfortable
  • To make the guests feel rushed

What is the importance of Genuine Hospitality?

  • It helps to create a chaotic atmosphere, makes the guests feel uncomfortable, and encourages them to leave quickly.
  • It helps to create a tense atmosphere, makes the guests feel unwelcome, and encourages them to leave quickly.
  • It helps to create a welcoming atmosphere, makes the guests feel valued, and encourages them to return. (correct)
  • It helps to create an unwelcoming atmosphere, makes the guests feel unwelcome, and discourages them to return.

What is the correct sequence of steps for strong Steps of Service?

<ol> <li>Greeting, 2. Beverage Order, 3. Food Order, 4. Follow Up/Table Touch, 5. Second Food/Beverage Order (if applicable), 6. Dessert Order, 7. Towel Service, 8. Final Offerings, 9. Present the Final Bill, 10. Leave a Lasting Impression (C)</li> </ol> Signup and view all the answers

What is the purpose of following the sequence of steps for strong Steps of Service?

<p>To guarantee efficiency and promote a pleasant atmosphere that encourages the guests to return again and again. (D)</p> Signup and view all the answers

What is the purpose of Towel Service in the sequence of steps for strong Steps of Service?

<p>To provide guests with a warm towel to clean their hands before and after the meal. (C)</p> Signup and view all the answers

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