Podcast
Questions and Answers
Which of the following is an example of a prevention cost?
Which of the following is an example of a prevention cost?
- Complaint investigations
- Market research (correct)
- Receiving inspection
- Field trials
Which category of costs is associated with measuring and monitoring activities related to quality?
Which category of costs is associated with measuring and monitoring activities related to quality?
- Internal failure costs
- Appraisal costs (correct)
- External failure costs
- Prevention costs
Which of the following is an example of an external failure cost?
Which of the following is an example of an external failure cost?
- Rework
- Sorting
- Complaint investigations (correct)
- Field trials
What is the formula for calculating the cost of quality?
What is the formula for calculating the cost of quality?
Which of the following best describes the relationship between prevention, appraisal, and failure costs?
Which of the following best describes the relationship between prevention, appraisal, and failure costs?
What are the costs incurred to remedy defects discovered before the product or service is delivered to the customer?
What are the costs incurred to remedy defects discovered before the product or service is delivered to the customer?
What is the term used to describe the costs associated with providing poor quality products or services?
What is the term used to describe the costs associated with providing poor quality products or services?
Which approach to quality is the closest to total quality management?
Which approach to quality is the closest to total quality management?
What is the emphasis in the manufacturing process according to the text?
What is the emphasis in the manufacturing process according to the text?
What does the cost of quality measure?
What does the cost of quality measure?
What is the range of losses due to poor quality for most businesses?
What is the range of losses due to poor quality for most businesses?
According to the text, what are considered the major variables in many processes?
According to the text, what are considered the major variables in many processes?
What is the starting point for the big 'Q' approach to quality?
What is the starting point for the big 'Q' approach to quality?
What does the mechanism that provides feedback information on product quality aim to prevent?
What does the mechanism that provides feedback information on product quality aim to prevent?
Which of the following activities is associated with internal failure costs?
Which of the following activities is associated with internal failure costs?
What are the costs resulting from products or services not conforming to requirements called?
What are the costs resulting from products or services not conforming to requirements called?
Which of the following is an example of external failure costs?
Which of the following is an example of external failure costs?
What is the relationship between prevention, appraisal, and failure costs expressed as?
What is the relationship between prevention, appraisal, and failure costs expressed as?
What is the sum of all the costs associated with quality called?
What is the sum of all the costs associated with quality called?
What is the term used for costs incurred when trying to understand the costs of poor quality?
What is the term used for costs incurred when trying to understand the costs of poor quality?
What percentage of turnover do quality costs in manufacturing companies range from?
What percentage of turnover do quality costs in manufacturing companies range from?
Which of the following best describes the three curves in the optimum quality cost model?
Which of the following best describes the three curves in the optimum quality cost model?
In which zone of the total quality cost curve are failure costs more than 70% of the total quality costs and prevention costs are less than 10% of the total?
In which zone of the total quality cost curve are failure costs more than 70% of the total quality costs and prevention costs are less than 10% of the total?
In which zone of the total quality cost curve do appraisal costs exceed failure costs?
In which zone of the total quality cost curve do appraisal costs exceed failure costs?
In which zone of the total quality cost curve are failure costs usually about half the quality costs and prevention costs are about 10% of the quality costs?
In which zone of the total quality cost curve are failure costs usually about half the quality costs and prevention costs are about 10% of the quality costs?
What is the term used to describe a sudden, adverse change in the status quo, which requires remedy through restoration of the status quo?
What is the term used to describe a sudden, adverse change in the status quo, which requires remedy through restoration of the status quo?
What is the term used to describe a long-standing, adverse situation, which requires remedy through a change in status quo?
What is the term used to describe a long-standing, adverse situation, which requires remedy through a change in status quo?
Which type of problem requires the control process for solving?
Which type of problem requires the control process for solving?
Which type of problem requires the improvement process for solving?
Which type of problem requires the improvement process for solving?
What are the costs associated with poor quality due to both sporadic and chronic quality problems called?
What are the costs associated with poor quality due to both sporadic and chronic quality problems called?
