Questions and Answers
We live in the ______ age, where infinite quantities of facts are widely available.
information
Management Information Systems (MIS) deals with the planning for development, management, and use of ______ tools.
information technology
Information Technology (IT) involves the development, maintenance, and use of computer systems, software, and ______ for data processing.
networks
Data refers to raw facts or observations and are objective measurements of the attributes of ______.
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Information is data that have been organized so that they have ______ and value to the recipient.
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The purpose of information systems is to get the right information to the right people at the right time in the right ______.
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Data items are recorded, classified, and stored but not organized to convey any specific ______.
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MIS may also represent the approach of a company used to collate information necessary in making ______ decisions.
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The application of information technology has significantly changed the ______ industry.
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A customer's first experience with a hospitality business is often a visit to its ______.
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Computer systems enhance communication between larger hotel chains with multiple ______.
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Mobile devices have largely replaced large desktop ______ in the hospitality industry.
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The use of technology in hospitality has made operations more ______ and enjoyable.
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Business management tools help organizations cope with changing ______.
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Technology is useful not only for large hotel chains but also for ______ and B and B’s.
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The internet has a powerful ______ on the hospitality and tourism sector.
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Business Intelligence (BI) provides the ability to make effective, important, and often strategic business ______.
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Knowledge consists of data and information that have been organized and processed to convey ______, experience, learning, and expertise.
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The five components of an information system are People, Hardware, Software, Data, and ______.
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In a management information system, a set of interrelated components work together to achieve a common set of ______.
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The first basic function of a system is ______, which involves capturing and assembling elements that enter the system.
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The process of converting input into output is known as ______.
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Feedback about its input, processing, output, and storage activities is produced by the ______ function of a system.
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One of the company departments is ______, which focuses on managing financial activities and resources.
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Study Notes
Overview of Information Technology
- Information technology significantly impacts business operations in the tourism and hospitality sectors.
- Changes in the industry arise from competition and innovative practices.
- IT has evolved as an essential tool for strategic activities in hospitality over the past decade.
Role of the Internet and Communication
- The internet is crucial for hospitality and tourism, with websites serving as a first impression for customers.
- Customers use online reviews and pictures to assess services before decision-making.
- Computer systems enhance communication across multiple hotel locations and streamline staff operations.
Mobile Communication Revolution
- The shift from desktop computers to mobile devices has transformed traveler interactions.
- Smartphones and tablets are now primary tools for travelers, enhancing convenience and accessibility.
Technology's Impact on Operations
- Technology accelerates hospitality operations, making travel processes more enjoyable and efficient.
- Both large chains and smaller establishments like B&Bs benefit from the integration of technology in their operations.
Business Management Tools
- Business management tools encompass various systems, applications, and methodologies that help companies adapt to changing markets and improve performance.
The Information Age
- Underlines the importance of information as a resource for managers in tourism and hospitality.
- Vast amounts of information are accessible globally, influencing decision-making.
Basic Concepts
- Management Information Systems (MIS): Focus on planning and using IT tools to facilitate information processing and management.
- Information Technology (IT): Involves developing and maintaining computer systems to manage data.
- Data Items: Represent raw facts that need organization to convey meaning.
- Information: Organized data that has meaning and value for its recipients.
- Business Intelligence (BI): Collective insights about customers and competitors that inform strategic decisions.
- Knowledge: Combines data and information into a contextual understanding applicable to business practices.
Components of Information Systems
- Five essential resources:
- People
- Hardware
- Software
- Data
- Networks
Company Departments
- Key areas include Accounting, Finance, Human Resources, Marketing, Operations Management, and Sales.
Management Information Systems
- A system is composed of interrelated components working together to achieve common objectives, defining boundaries and processes.
Basic Functions of Systems
- Input: Gathering and compiling data for processing.
- Process: Transforming input into meaningful output.
- Output: Delivering processed information to its intended destination.
- Storage: Organizing data for future use.
- Control: Monitoring and providing feedback on processes across the system.
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Description
Explore the essentials of information technology and its impact on business operations, specifically in the tourism and hospitality sectors. This chapter provides a comprehensive overview of key concepts and tools that define the information age.
