Apple Device Management Exam Prep

Questions and Answers

Which default macOS folder should you use to store files that other accounts can read but not edit or delete?

Shared folder

Public folder (correct)

Desktop folder

System folder

What is the correct macOS folder to use for privately sharing a document with another user on the same system?

Drop Box folder

Public folder

Shared folder

Users folder (correct)

Which setting should you use to allow an app to access Contacts?

Notifications > Contacts

Privacy & Security > Parental Controls > Contacts

Privacy & Security > Contacts (correct)

Control Center > Contacts

How should you report an iOS app issue directly to the developer?

In the App Store, locate the app and then tap App Support. Signup and view all the answers

Which two methods can you use to determine if an installed app is Universal, Intel, or Apple silicon on a Mac?

Use Get Info Signup and view all the answers

What do you call a configuration file that specifies the attributes of an app or process on a Mac?

Property List Signup and view all the answers

What action should you take when an app stops responding or cannot be quit normally on a Mac?

Force Quit the app from the Apple menu. Signup and view all the answers

What is the term for the specific attributes configuration file used for applications on Macs?

Property List Signup and view all the answers

Which tool should you use to review macOS log files?

Console Signup and view all the answers

What should you use to troubleshoot macOS installation issues?

Installer log Signup and view all the answers

How should you turn on the firewall in System Settings on a Mac?

Go to Network > Firewall, then click the slider to turn it on. Signup and view all the answers

Which macOS firewall setting prevents a Mac from responding to unauthorized network connections?

Stealth mode Signup and view all the answers

What adds cryptographic validation to the macOS startup volume?

Signed system volume Signup and view all the answers

Where can you find the Activation Lock status if your Mac has the Apple T2 Security Chip?

Find My > View > Devices Signup and view all the answers

Which part of a configuration profile contains settings for an Apple device?

Payload Signup and view all the answers

Where can you find configuration profiles that are installed on iPhone or iPad devices?

Settings > General > Profiles Signup and view all the answers

What grants permission for an app to access your location data?

An entitlement Signup and view all the answers

Which macOS feature allows you to perform actions like previewing and rotating images without opening the file?

Quick Look Signup and view all the answers

What is the maximum file size you can store in iCloud Drive?

50 GB or less, unlimited number of files based on available storage Signup and view all the answers

What feature can you use to improve file organization in the Save dialog?

Tags Signup and view all the answers

Which types of content can be restored from an iPhone backup using Apple Configurator?

Wallpaper Signup and view all the answers

Which Apple Configurator feature allows you to record actions for later application to multiple devices?

Recipes Signup and view all the answers

Which Terminal command is used to view the path of the current working directory?

pwd Signup and view all the answers

Which command is used to list the APFS containers and volumes in Terminal?

diskutil list Signup and view all the answers

What is the main focus of the Apple Device Support exam?

To evaluate support capabilities for Apple devices within an organization. Signup and view all the answers

Which feature is primarily used for securing user data on Apple devices?

FileVault Signup and view all the answers

What is the purpose of Face ID and Touch ID in Apple devices?

To enable secure authentication for users. Signup and view all the answers

What distinguishes a Managed Apple ID from a Personal Apple ID?

Managed Apple IDs are designed for organizational use. Signup and view all the answers

Which authentication method adds an additional security layer to Apple IDs?

Two-Factor Authentication Signup and view all the answers

What is the role of the Setup Assistant in Apple devices?

To assist users with the initial configuration of their devices. Signup and view all the answers

Which iCloud feature is essential for device backup and synchronization?

iCloud Drive Signup and view all the answers

Which aspect of troubleshooting mainly focuses on cellular connectivity?

Troubleshooting Cellular Data Signup and view all the answers

What is a key advantage of using Terminal and Scripting on Apple devices?

They facilitate bulk management of devices through commands. Signup and view all the answers

What is the primary function of Console in Apple devices?

To view system logs and troubleshoot issues. Signup and view all the answers

Which term describes the process of migrating apps and data to a new Apple device?

Apps and Data Migration Signup and view all the answers

What does FileVault primarily protect?

It encrypts user files on the disk. Signup and view all the answers

In which scenario would Activation Lock be most important?

When recovering a lost or stolen device. Signup and view all the answers

Which of the following is a feature of the Apple ecosystem?

Universal Reminders across all devices. Signup and view all the answers

Which three sharing services can be configured in Sharing settings on a Mac?

Personal Web Sharing Signup and view all the answers

Which three IP addresses are classified as private, local only, and nonroutable?

192.168.10.5 Signup and view all the answers

Which option in Sharing settings automatically enables screen sharing on a Mac?

Remote Management Signup and view all the answers

Which two apps provide on-demand screen sharing even when the screen sharing service is turned off on a Mac?

Messages Signup and view all the answers

How should you set a reminder for replying to an email later on your iPhone?

Tap the reply icon, then select Remind Me. Signup and view all the answers

Which Continuity feature allows you to scan documents or take photos with your iPhone that appear instantly on your Mac?

Continuity Camera Signup and view all the answers

Which two settings limit who can stream content to your Mac when AirPlay Receiver is activated?

Turn on Require password in AirPlay settings Signup and view all the answers

What is the primary focus of the Apple Device Support exam?

Supporting Apple devices Signup and view all the answers

MacOS Ventura is compatible with all previous Mac computer models.

False Signup and view all the answers

How many hours should you expect to prepare for the Apple Device Support exam?

30 to 60 hours Signup and view all the answers

The latest version of iOS is 16.

16 Signup and view all the answers

Which among the following is a recommended resource for preparing for the exam?

Apple Device Support course online Signup and view all the answers

Match the following Apple operating systems with their latest features:

macOS Ventura = New design for System Preferences iOS 16 = Customizable lock screen iPadOS 16 = Multitasking improvements iOS 15 = Privacy updates Signup and view all the answers

Hands-on experience supporting Apple devices is irrelevant to passing the exam.

False Signup and view all the answers

What type of experience is suggested to gain practical knowledge for supporting Apple devices?

Hands-on experience in an organization Signup and view all the answers

What’s the minimum amount of storage that a Shared iPad device must have?

32 GB Signup and view all the answers

IPad 4th generation supports Shared iPad functionality.

True Signup and view all the answers

What folder is usually hidden in the Finder view of the user home folder?

Library Signup and view all the answers

Content downloaded from the internet goes to the ______ folder by default.

Downloads Signup and view all the answers

Which folders does System Integrity Protection protect?

./System, /usr, /bin, /sbin Signup and view all the answers

Match the following iPad models with their Shared iPad compatibility:

iPad mini 4th generation = Supports Shared iPad iPad Pro = Supports Shared iPad iPad Air 2 = Supports Shared iPad iPad 5th generation = Supports Shared iPad Signup and view all the answers

How should you open a file preview window in Finder?

Press the Space bar Signup and view all the answers

What type of apps can you install if you have a Mac with Apple silicon?

Apps designed for Apple silicon Signup and view all the answers

What do you call apps designed for use on both an Intel-based Mac and a Mac with Apple silicon?

Catalyst Signup and view all the answers

You can configure Mail settings on an iPhone by navigating to Settings > Mail > Accounts.

True Signup and view all the answers

Where should you add a Mail account on a Mac?

System Settings > Internet Accounts Signup and view all the answers

Messages app on iPhone uses ______ messages to indicate encryption status.

blue Signup and view all the answers

Which steps should you use to generate a sysdiagnose on an iPad when experiencing issues?

Reproduce the issue, then simultaneously press and release both volume buttons and the side button for 1 to 1.5 seconds. Signup and view all the answers

Blue messages in the Messages app are encrypted only if encryption is turned on in Settings.

True Signup and view all the answers

Match the methods for transferring a sysdiagnose from your iPad to your Mac:

AirDrop = Use AirDrop to send the log to your Mac Syncing = Sync your iPad with your Mac Settings = Navigate to Settings > General > Wi-Fi and choose send file Wi-Fi = Use Wi-Fi to transfer files to your Mac Signup and view all the answers

What indicates that a group message includes unencrypted messages from non-Apple devices?

Green messages Signup and view all the answers

What allows an administrator to standardize settings for Mac computers?

Configuration Profiles Signup and view all the answers

At which iPhone battery capacity is it considered to be degraded?

80% Signup and view all the answers

Optimized Battery Charging helps prolong the lifespan of an iPhone battery.

True Signup and view all the answers

What connector allows for two-way power and data exchange with accessories like the Magic Keyboard with iPad?

Smart Connector Signup and view all the answers

The two reasons Institutional Recovery Keys (IRK) are NOT recommended for management of FileVault are that they are difficult to remember and ______.

Secure enclave does NOT support IRKs Signup and view all the answers

Which troubleshooting step should be taken if Face ID is not working after checking settings and restarting the iPhone?

Reset Face ID Signup and view all the answers

Match the following features with their descriptions:

Fastlane Charging = Ensures faster charging Low Power Mode = Reduces background activity to save battery Optimized Battery Life = Extends overall longevity of battery life Configuration Profiles = Standardizes settings across devices Signup and view all the answers

Which feature effectively reduces the wear on an iPhone battery during charging?

Optimized Battery Charging Signup and view all the answers

Which folder should you use to enable multiple users to access shared files without editing or deleting them?

Public folder Signup and view all the answers

The System Information application allows you to check if an app is Universal, Intel, or Apple silicon.

True Signup and view all the answers

What is the name of the file that specifies configuration attributes of applications on a Mac?

Property List Signup and view all the answers

To allow an app to access your contacts, navigate to _____ > Contacts.

Privacy & Security Signup and view all the answers

Which method should you use to report an issue with an iOS app directly to the developer?

Locate the app in the App Store and tap App Support. Signup and view all the answers

Match the following macOS folders with their intended use:

Public folder = Share with others but no edits Shared folder = Collaborative access for altering Users folder = Private access for a specific user Drop Box folder = Cloud-based file sharing Signup and view all the answers

When an app becomes unresponsive, which action should you take?

Force Quit the app from the Apple menu. Signup and view all the answers

Study Notes

About the Exam

Exam designed for technical professionals supporting Apple devices in organizations.

Preparing for the Exam

Key aim is to familiarize with Apple’s ecosystem and device management.

Learning Objectives

Understand the hardware, software, and services within the Apple ecosystem.
Develop troubleshooting skills for various features and services.

Introduction to the Apple Ecosystem

Encompasses hardware, operating systems (iOS, iPadOS, macOS), and services like iCloud and Apple ID.

Apple Device Hardware

Knowledge of different Apple devices and their functionalities is essential.

Setup Assistant

Tool used for initial setup and configuration of Apple devices.

Face ID and Touch ID

Biometric authentication methods for enhanced security on devices.

FileVault

Full disk encryption feature for securing data on macOS.

Apps and Data Migration

Understanding methods to transfer apps and data between devices.

Personal Apple ID

Individual accounts for accessing Apple's services.

Managed Apple ID

Used in organizational settings for device management and access control.

Activation Lock

Security feature that prevents unauthorized use of lost or stolen devices.

iCloud

Cloud storage service for syncing and backing up data across devices.

Two-Factor Authentication

Security measure requiring two forms of identification for account access.

Troubleshooting Accounts

Skills needed to resolve issues related to Apple ID and account access.

Operating System Installation, Updates, and Upgrades

Procedures for installing new OS versions and keeping devices up to date.

Device Startup

Familiarity with different boot processes and options.

iOS, iPadOS, and macOS System Layout

Understanding the interface and navigation of Apple operating systems.

Apps

Knowledge of various apps within the ecosystem and their functionalities.

App Resources and Containers

Understanding how apps are organized and managed on devices.

Terminal and Scripting

Skills to use command line for advanced management and troubleshooting.

Networking

Concepts of networking specific to Apple devices and their configurations.

Familiarity with features like AirDrop, file sharing, and media sharing.

Continuity

Features enabling seamless integration between Apple devices, including Handoff and Universal Control.

Mail and Messaging

Management of email accounts and messaging services across devices.

Printing

Different options for connecting and managing printers with Apple devices.

iOS Sysdiagnose

Tool used to collect diagnostic logs for troubleshooting iOS devices.

Activity Monitor

Utility for monitoring system resources and application performance.

Console

Tool for accessing system logs and diagnostics on macOS.

Keychains, Passwords, and Passkeys

Understanding of password management and security protocols on Apple devices.

Data Protection

Techniques for safeguarding sensitive information on Apple devices.

Security Awareness

Importance of maintaining security practices and awareness in device management.

Configuration Profiles

Used to manage settings and restrictions on Apple devices, especially in business environments.

Troubleshooting Cellular Data

Skills to address issues related to mobile data connectivity.

AppleCare and Resources

Understanding available support options and resources for Apple devices.

Sample Questions

Practice questions aimed at assessing knowledge and readiness for the exam.

Exam Details

Specific guidelines and requirements for taking the Apple Device Support exam.

Exam Overview

Understanding of learning objectives is essential for Apple Certified Support Professional certification.
Exam focuses on iOS 16, iPadOS 16, and macOS Ventura.
Preparation requires 30 to 60 hours of study, including hands-on experience with Apple devices.

Preparation Steps

Review the learning objectives and identify study topics.
Practice with sample questions provided in the guide.
Complete the Apple Device Support online course.
Use "Check Your Understanding" questions to reinforce knowledge.
Familiarity with iOS, iPadOS, and macOS is necessary for practical exercises.

Learning Objectives

Apple Ecosystem: Explore new features in macOS Ventura, iOS 16, and iPadOS 16.
Apple Device Hardware: Identify compatible Mac and iPhone models for the latest operating systems.

System Requirements & Specifications

Minimum storage for a Shared iPad device is 32 GB.
Devices supporting Shared iPad include:
- iPad mini 4th generation or later
- All iPad Pro models
- iPad Air 2 or later
macOS Ventura is compatible with certain Mac computers.

User Interface and File Management

Hidden Finder folder in the user home folder: Library.
Default location for downloaded content: Downloads folder.
App installations on Macs with Apple silicon must support additional app types.

Email and Messaging Settings

Configure Mail settings on iPhone via Settings > Mail > Accounts.
On a Mac, add a Mail account through System Settings > Internet Accounts.
Encrypted messages in the Messages app are indicated by blue bubbles (group messages may differ).

Troubleshooting and Diagnostic Tools

Create a sysdiagnose by reproducing an issue, then pressing volume buttons in sequence.
Transfer sysdiagnose logs from iPad to Mac using AirDrop or syncing.
To troubleshoot Face ID issues, consider resetting Face ID, checking coverage of the TrueDepth camera, and adding an alternate appearance.

Encryption and Security

System Integrity Protection protects critical macOS folders from modification.
Institutional Recovery Keys (IRK) for FileVault are discouraged due to complexity and restrictions on certain features.

Default macOS folder for read-only access for other accounts is the Public folder.
For private document sharing on a shared Mac, use the Drop Box folder.

App Management

Identify if an app is Universal, Intel, or Apple silicon using "Get Info" or System Information.
Configuration files for apps on Mac are called Property Lists.

Additional Considerations

Battery health is considered degraded at 80% capacity.
Features like Optimized Battery Charging help extend battery lifespan by minimizing full charge time.
For app support issues, report directly through the App Store or app settings.

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Description

This quiz is designed to prepare technical professionals for supporting Apple devices in organizations. It covers essential knowledge of the Apple ecosystem, including hardware, software, and services, as well as troubleshooting skills for device management.