AOS Specialist Onboarding Quiz

The new AOS rep for the Canadian market, responsible for providing daily campaign strategy support and attending daily stand-ups to address challenges and support agents.

The process of helping Tammy become familiar with her role and responsibilities as the new AOS rep for the Canadian market.

Staci Mitchell, the leader of the US AOS team who is providing guidance and support to Tammy during her onboarding and transition into the Hybrid SP Specialist role.

The specific role Tammy will assume in Q2 2025, where she will lead AOS operations within the Canadian market.

The daily meetings where Tammy will identify and address challenges faced by agents and provide necessary support.

The core activities Tammy will perform on a daily basis, including campaign optimization, addressing agent queries, and managing client and cross-functional team interactions.

The key objective that drives the efforts of both Staci and Tammy - ensuring operational efficiency and advertiser success in the Canadian market.

The period starting in Q1 2025, when Tammy takes on AOS operations in Canada, with support from Staci and the US team.

The individual accountable for regional SP program success, measuring performance against KPIs, and providing regular updates to the global lead.

Key Performance Indicators (KPIs) are measurable goals that assess the effectiveness of the SP program within a region. These metrics help track progress and ensure the program is achieving desired outcomes.

The process of integrating new team members into their roles and providing them with the necessary training, support, and guidance to perform effectively.

The process of providing ongoing training and development opportunities to team members to enhance their skills and knowledge.

Regular reports and dashboards that provide a comprehensive overview of the performance of the SP program within a region, including KPIs, progress updates, and insights.

The communication of valuable program insights, recommendations, and updates to stakeholders through regular newsletters.

A comprehensive schedule outlining export rules that are relevant to the SP program within a region.

The practice of providing expertise and guidance to internal teams, such as Sales, QA, and SE, to support their understanding and implementation of SP program activities.

Tammy, the AOS specialist, analyzes data and provides recommendations to improve campaign performance, helping Sales teams maximize their efforts.

Tammy compiles and delivers weekly reports on AOS revenue, trends, and insights, keeping stakeholders informed and ensuring strategic alignment for the AOS initiative.

Staci creates and distributes a monthly newsletter to keep global leads informed about key AOS developments and trends in Canada.

Staci and Tammy collaborate to develop recommendations for sales teams in the US and Canada, aiming to improve AOS adoption through best practices.

Staci and Tammy review the effectiveness of AOS and its rules, analyzing performance for continuous improvement.

Tammy is responsible for scheduling and organizing quarterly uploads for AOS, working with the PIN lead for strategic planning and implementation.

Tammy provides expert advice and support to sales teams within the SP operating model.

The specialist role is a key resource for sales teams, providing expert knowledge and support on the SP operating model. They act as consultants, helping sales teams achieve their goals.

Specialist (Hybrids) combine management and specialist responsibilities. They oversee the SP program in their region while also providing direct support to sales and other teams.

SMB recommended opportunities are suggestions for improving sales strategies for smaller businesses. Specialists are tasked with driving the execution of these recommendations.

Key Performance Indicators (KPIs) are measurable metrics used to evaluate the effectiveness of the SP program. Specialists (Hybrids) are responsible for regional KPIs and ensuring their region's success.

The Specialist (Hybrid) role was created to manage AOS in smaller markets. This involves overseeing the SP program and providing direct support to sales and other teams.

Staci Mitchell, from the US AOS team, is providing guidance and support to Tammy as she assumes the Hybrid SP Specialist role in Canada.

Through strategic collaborations with Canadian leadership, Staci and the US team are aligning AOS to generate significant revenue gains and strengthen relationships with sales teams.

Tammy will be the Canadian market's new AOS representative, responsible for creating and implementing daily campaign strategies.

Providing strategies to help agents optimize campaigns, address immediate needs, and attend daily stand-ups to highlight challenges.

The process of helping Tammy learn her role and responsibilities as the new AOS rep for the Canadian market.

Tammy will be the new AOS representative for the Canadian market. She will be responsible for managing campaign strategies, providing support to agents, and attending daily huddles to address challenges.

Tammy will be responsible for developing reports on AOS revenue, market trends, and insights. These reports will provide strategic guidance for AOS initiatives.

A process that helps to optimize the performance of advertising campaigns. Tammy will analyze data and provide recommendations to help sales teams maximize their efforts.

A collaborative effort by Staci and Tammy to develop best practices and workshops targeting sales teams in the US and Canada. This aims to improve the effectiveness of AOS.

Chamlee Brown will serve as a point of contact for any inquiries related to tickets. He will also provide feedback on finalized tickets and assist in situations where Tammy cannot meet SLA demands.

The individual accountable for the success of the SP program within a region, measuring performance against KPIs, and providing regular updates to the global lead.

Measurable goals that assess the effectiveness of the SP program within a region. These metrics help track progress and ensure the program is achieving desired outcomes.

The process of integrating new team members into their roles and providing them with the necessary training, support, and guidance to perform effectively.

Regular reports and dashboards that provide a comprehensive overview of the performance of the SP program within a region, including KPIs, progress updates, and insights.

The communication of valuable program insights, recommendations, and updates to stakeholders through regular newsletters.

Provides expertise and guidance to internal teams, such as Sales, QA, and SE, to support their understanding and implementation of SP program activities.

Working closely with the SP Global Lead, keeping them informed of progress, blockers, and/or regional feedback.

Ensuring that the SP program within the region adheres to the global operating model and attains regional KPIs.

The SP Specialist (Hybrid) role combines the responsibilities of a manager and specialist, overseeing the SP program in their region while providing direct support to sales and other teams.

SMB recommended opportunities are suggestions for improving sales strategies for smaller businesses. Specialists are tasked with driving the execution of these recommendations.

The Specialist (Hybrid) role was created to manage AOS in smaller markets. This involves overseeing the SP program and providing direct support to sales and other teams.

The role of the SP specialist is to leverage their subject matter expertise and provide consultative support to sales in accordance with the SP operating model.

Staci Mitchell, from the US AOS team, is providing guidance and support to Tammy as she assumes the Hybrid SP Specialist role in Canada.