Aon Malaysia Call Script

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Questions and Answers

What is required to change the firm name in the system?

A document proving the firm's establishment

A payment for processing fees

A verbal request

A Bar Council No Objection letter (correct)

Why might you be unable to proceed to the next page in the system?

Missing mandatory fields (correct)

Not receiving a verification email

Exceeding the maximum character limit

Not having a user account

What must you do to remove a Legal Assistant from the list?

Click 'Delete' next to their name (correct)

Email the management team

Inform a supervisor directly

Submit a form online

What is the purpose of adding previous work history?

To help insurers understand your coverage Signup and view all the answers

What is involved in adding a Partner or Consultant to the list?

Emailing with a Bar Council approval letter Signup and view all the answers

What defines Non Admitted Staff?

Staff not mentioned in the Legal Practitioner section Signup and view all the answers

How can you edit the details for a Partner or Consultant?

By sending an email with a Bar Council approval letter Signup and view all the answers

What does the 'Add Firm Details' option allow you to do?

Include previous firms you have worked at Signup and view all the answers

What should you do if you cannot find your firm in the directory?

Request details from the Malaysian Bar's Membership Department. Signup and view all the answers

What does Column Q in the Firm Master List Excel document contain?

The email address registered with the firm. Signup and view all the answers

How can you reset your password if you forget it?

Click on 'Forgot Password' and follow the email instructions. Signup and view all the answers

Who should you contact to change the email address registered with your firm?

<a href="mailto:[email protected]">[email protected]</a> for assistance. Signup and view all the answers

Which field is editable by you on the platform?

Partner in charge of insurance matters. Signup and view all the answers

What information can be found in the Bar Council No Objection letter?

The firm code. Signup and view all the answers

Why is changing the email address not allowed directly on the platform?

To ensure the right partner receives important communications. Signup and view all the answers

What action is needed if a firm is not in the Firm Master List?

Request the firm to send an email with the No Objection Letter. Signup and view all the answers

What is the duration for which claims loading is applicable after notifying a claim?

5 years Signup and view all the answers

What is the maximum percentage of the claim amount that can be applied as claims loading?

25% Signup and view all the answers

If a firm receives a settlement of RM100,000, what would be the claims loading in 2025 if the base premium for two lawyers is RM2,014?

RM5,000 Signup and view all the answers

When must a claim or circumstance be notified to Marsh to ensure proper handling?

Immediately upon knowledge of the claim Signup and view all the answers

Which broker will be responsible for handling notifications under the Mandatory PII policy from January 1, 2025?

Aon Signup and view all the answers

What is the total premium a firm must pay if their base premium is RM2,014 and the claims loading is RM5,000?

RM7,014 Signup and view all the answers

If a firm does not notify a claim, who should they contact to begin the notification process?

Marsh Signup and view all the answers

What is the year by which claims loading will no longer be applicable if a claim is notified in 2022?

2027 Signup and view all the answers

What is Aon primarily known for?

Acting as an intermediary between clients and insurers Signup and view all the answers

When was Aon established in Malaysia?

1967 Signup and view all the answers

What is the 2025 premium for the Mandatory Professional Indemnity (PI) insurance?

RM1,007 Signup and view all the answers

How much less is the 2025 premium compared to the 2024 premium?

15% Signup and view all the answers

What should a caller do if they did not receive their login details?

Provide their name, firm name, and email address of the partner in charge Signup and view all the answers

If the firm name cannot be found in the 'Firm Master List', what does Aon suggest?

The caller should provide the correct details via email Signup and view all the answers

Which two locations does Aon have offices in Malaysia?

Bangsar South and Penang Signup and view all the answers

In addition to insurance brokerage, what other solutions does Aon provide?

Health, Reinsurance, and Wealth Solutions Signup and view all the answers

What should you do to proceed without purchasing Cyber?

Check the box at the bottom of the page Signup and view all the answers

What is the consequence of answering 'No' to the Declaration for D&O?

You cannot proceed to purchase D&O Signup and view all the answers

Where can you find more information about Office?

By clicking on the 'here' link at the top of the Office page Signup and view all the answers

What happens if you answer 'No' to any of the underwriting questions?

You cannot proceed to purchase Office Signup and view all the answers

What is the status of the Aon marketing consent checkbox?

It is optional and unticked by default Signup and view all the answers

Which boxes are mandatory to tick before proceeding?

Both the first and second box Signup and view all the answers

How can you proceed after answering the underwriting questions?

By checking the box to proceed without purchasing Signup and view all the answers

What action should you take to find out more about Directors & Officers?

Click the hyperlinked word on the Directors & Officers page Signup and view all the answers

Study Notes

Aon Malaysia Overview

Aon is an insurance broker and intermediary between clients and insurers.
Established in Malaysia for 57 years, since 1967.
Has two offices in Malaysia: main office in Bangsar South, KL, and a branch in Penang.
Offers various solution lines, including Health Solutions, Reinsurance Solutions, and Wealth Solutions.

2025 Premium Information

The Mandatory PI base premium for 2025 is RM1,007 per lawyer.
This premium represents a 15% decrease from the 2024 premium of RM1,185.45, negotiated with insurers.

If login details are not received, provide the caller's name, firm name, and partner's email responsible for PII renewals.
Discrepancies in registered email addresses require emailing Aon with the correct details.
If the firm is not located in the directory, gather the caller's contact info for further investigation.
To reset a password, use the 'Forgot Password' feature on the platform.
Start the mandatory PI application by clicking 'Apply'.

Firm Details Management

The Partner in Charge of insurance matters can be edited through the platform.
Firm address details are also editable.
Email address changes need to be requested via email to Aon; this is a security measure.
The firm's code can be found in the Bar Council No Objection letter.
Inaccurate firm names can be changed by emailing the request along with the supporting Bar Council document.
Ensure all mandatory fields are completed to proceed with the application.

Legal Practitioners Management

Add a Legal Assistant by selecting 'Add Another Practitioner'.
For adding, editing, or removing Partners, email Aon with the Bar Council approval letter.
Changes to Partners must reflect Bar Council records as per requirements.
Remove a Legal Assistant by clicking 'Delete' next to their name.
Adding previous work history helps insurers evaluate coverage under prior firms' policies.

Non-Admitted Staff and Claims

Non-Admitted Staff refers to personnel not listed in the current Legal Practitioner section.
Claims loading applies for five years from notification of a claim, capped at 25% of the claim amount.
Example calculation shows a claim of RM100,000 resulting in a claims loading of RM5,000 or RM10,070, with the lower amount payable.
Notify claims through the current broker, Marsh, and not Aon, as Aon will handle renewals from 2025.

Directors & Officers (D&O) Information

Further details on Directors & Officers can be accessed via a hyperlinked section on the relevant page.
If a 'No' answer is given on the Declaration, the user cannot proceed with D&O purchases.

Office Insurance Information

Additional information regarding Office insurance is available via a linked section.
Similar to D&O, answering 'No' to any underwriting question prevents proceeding with Office purchases.

Completing Statements

Aon marketing consent is optional and not required to proceed with payments.
Mandatory checks are required on the first and second boxes during statement completion.

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Description

This quiz covers the essential elements of a call script for Aon Malaysia. It includes the introduction, greeting, and key information about Aon as an insurance broker. Test your knowledge of proper call handling and communication techniques in a professional setting.