10 Questions
What is the primary focus of the 'Leading without Authority' section?
To coach and support Associates to positive outcomes
What is the 'Jump In' phase characterized by?
Eagerness and excitement about the job
What is the primary benefit of recognizing small wins?
To build team engagement through motivation
What is the 'Climb the Wall' phase characterized by?
Feeling frustrated, overwhelmed, and discouraged
Which of the following is a building block of people, according to Amazon's leadership principles?
All of the above
What is the 'Catch On' phase characterized by?
Performing independently, but not completely self-assured
What is a key aspect of giving effective feedback?
Coaching and supporting Associates
What is a key principle of building team engagement?
Treating employees with dignity and respect
What is a key aspect of overcoming barriers to recognition?
Recognizing small wins
What is the primary focus of the associate development cycle?
Identifying the 'Will' vs. 'Skill' levels
Study Notes
Connected+Leadership: TEACH
- The Characteristics of GOOD Engagement include:
- Appreciation and Recognition: building a culture of informal, sincere recognition of associate's hard work and balanced feedback
- Understanding the Importance of External and Support Relationships: maintaining healthy relationships with internal and external support relationships
- Leadership Principles:
- Hire and Develop the Best
- Insist on the Highest Standards
- Dive Deep
Connected+Leadership: THINK
- Leadership Principles:
- Think Big
- Invent and Simplify
- Have Backbone: Disagree and Commit
- Courageous Advocacy for Associates:
- Push back on leaders that do not adequately consider associate impact
- Effectively remove barriers for associates
- Hear what associates are feeling, not just what they are saying
- Customized Associate Solutions:
- Think outside the box and propose innovative solutions to associate issues
- Understand each associate issue is unique and may require a creative solution to ensure fairness
- Think on Your Feet:
- Successfully navigate tough, spontaneous associate interactions
- Invest in teaching leaders the skill of thinking on their feet
Leading without Authority
- Learning Objectives:
- Coach and support Associates to positive outcomes
- Identify the associate development cycle, “Will” vs. “Skill” levels and what it means to “Own It”
- Building Blocks - People - Brilliant Basics:
- Employees are treated with dignity and respect
- Employees understand their role in the organization
- Employees know where to go for help
- Employees know how they are performing
- Employees know what they get in return for their hard work
- Associate Development Cycle:
- JUMP IN: associate willingly starts to learn by doing, lacks necessary skills and knowledge
- CLIMB THE WALL: associate feels frustrated, overwhelmed, and discouraged, lacking confidence
- CATCH ON: associate can perform independently, but may not be completely self-assured
Learn about Amazon's leadership principles, including hiring and developing the best, and the characteristics of good engagement. Explore the importance of recognition and appreciation in the workplace.
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