Podcast
Questions and Answers
What is one argument made by supporters of Emotional Intelligence (EI)?
What is one argument made by supporters of Emotional Intelligence (EI)?
Emotional Intelligence (EI) can be definitively measured and has clear validity.
Emotional Intelligence (EI) can be definitively measured and has clear validity.
False
How do emotions and moods influence decision-making in organizations?
How do emotions and moods influence decision-making in organizations?
They significantly affect the quality and outcomes of decisions.
In the context of EI, a manager should consider emotions during the ______ process.
In the context of EI, a manager should consider emotions during the ______ process.
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Which of the following is a benefit of positive moods in the workplace?
Which of the following is a benefit of positive moods in the workplace?
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Match the following concepts with their definitions:
Match the following concepts with their definitions:
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Emotional contagion refers to the tendency of people to influence each other's emotions and moods.
Emotional contagion refers to the tendency of people to influence each other's emotions and moods.
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What is one source of negative moods in the workplace?
What is one source of negative moods in the workplace?
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Which of the following best describes emotions?
Which of the following best describes emotions?
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Moods generally have a clear starting point and are more fleeting than emotions.
Moods generally have a clear starting point and are more fleeting than emotions.
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What are two types of moods, and give an example of each?
What are two types of moods, and give an example of each?
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Which of the following is NOT a basic emotion?
Which of the following is NOT a basic emotion?
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______ is the disparity between displayed emotions and actual feelings.
______ is the disparity between displayed emotions and actual feelings.
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Match the following concepts with their descriptions:
Match the following concepts with their descriptions:
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Moods are generally more intense than emotions.
Moods are generally more intense than emotions.
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Which of these factors is NOT mentioned as a source of emotions and moods?
Which of these factors is NOT mentioned as a source of emotions and moods?
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What are the two primary reasons emotions were not researched extensively before?
What are the two primary reasons emotions were not researched extensively before?
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Emotions are typically accompanied by physiological and ______ changes in the body.
Emotions are typically accompanied by physiological and ______ changes in the body.
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High emotional intelligence is associated with lower job performance.
High emotional intelligence is associated with lower job performance.
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Match each type of emotional term with its definition:
Match each type of emotional term with its definition:
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List two sources of moods.
List two sources of moods.
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What is emotional labor?
What is emotional labor?
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Emotional dissonance occurs when there is a conflict between experienced emotions and expressed emotions.
Emotional dissonance occurs when there is a conflict between experienced emotions and expressed emotions.
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Name one source of emotions and moods.
Name one source of emotions and moods.
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Study Notes
Affect, Emotions, and Moods
- Affect is a broad term encompassing emotions and moods.
- Emotions are intense, fleeting feelings directed at something/someone, often shown facially.
- Moods are less intense, longer-lasting feelings without a specific trigger, more cognitive in nature.
- Positive moods include joy, gratitude, excitement, etc., while negative moods include anger, guilt, stress, etc.
Sources of Emotions and Moods
- Personality significantly influences emotional responses.
- Day of the week and time of day affect mood.
- Weather can influence mood (illusory correlation).
- Social activities, sleep, exercise, age, and gender all impact emotions and moods.
Emotional Labor and Dissonance
- Emotional labor involves displaying organizationally desired emotions during work interactions.
- Emotional dissonance is the conflict between felt and displayed emotions, potentially leading to burnout.
- Surface acting is hiding feelings, while deep acting is modifying inner feelings to meet display rules.
Emotional Intelligence (EI)
- EI involves self-awareness, recognizing emotions in others, and managing emotional cues.
- High EI is associated with better job performance.
- Supporters cite intuitive appeal, predictive validity, and biological basis.
- Critics argue EI is too vague, hard to measure, and overlaps with intelligence and personality.
Managing Emotions and Moods in the Workplace
- Understanding emotions improves managerial ability to explain and predict organizational behavior.
- EI is relevant in hiring, especially for social interaction-heavy roles.
- Emotions influence decision-making, creativity, motivation, leadership, and negotiation.
- Emotional contagion (catching emotions from others) is important in customer service.
- Moods affect job attitudes, deviant workplace behaviors, and workplace safety.
Managers Influencing Moods
- Methods for managers to influence employee moods are not explicitly described in the text.
Emotions vs. Moods: Key Differences and Basic Examples
- Emotions are specific and intense (e.g., anger, sadness, joy), while moods are more general and less intense (e.g., irritable, cheerful).
Plutchik's Sequential Model of Emotions
- This model links emotions to survival behaviors (protection, destruction, incorporation, rejection, reproduction, reintegration, exploration, orientation).
Myth of Rationality and Emotions in the Workplace
- Previously, emotions were largely ignored in work settings due to assumptions of rationality and beliefs that emotions are disruptive.
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Description
Test your understanding of affect, emotions, and moods with this quiz. Explore the differences between emotions and moods, sources influencing them, and learn about emotional labor in the workplace. Discover how personality, environment, and social factors shape our emotional experiences.
