Active Listening and Verbal Tracking

• Adopt a closed posture
• Avoid eye contact
• Lean away from the client
• Maintain relaxed body language (correct)

• Asking the client to explain their problem (correct)
• Making use of vocal qualities
• Making sure the client is aware of the helper's presence
• Not responding to the client's verbal and nonverbal communication

• To encourage the client to talk more (correct)
• To make the client feel uncomfortable
• To make the helper appear more knowledgeable
• To show the client that the helper is uninvolved