Active Listening and Verbal Tracking

Adopt a closed posture

Avoid eye contact

Lean away from the client

Maintain relaxed body language (correct)

Asking the client to explain their problem (correct)

Making use of vocal qualities

Making sure the client is aware of the helper's presence

Not responding to the client's verbal and nonverbal communication

To encourage the client to talk more (correct)

To make the client feel uncomfortable

To make the helper appear more knowledgeable

To show the client that the helper is uninvolved