Process / Weekly Meeting Quiz

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Questions and Answers

What is the primary responsibility of a department head regarding the process?

To ensure the process is updated at the end of each month

To ensure the process is updated by the end of each quarterly meeting

To ensure the process is updated by the end of each weekly meeting (correct)

To ensure the process is updated at the end of each year

What metric should be tracked to identify overdue or open PS?

Number of weekly meetings held

Number of issues resolved

Number of open PS that should have been done or closed (correct)

Number of tasks completed

What is the main issue with the current process?

The process is not meeting due dates

The process is not being used

The process is not being documented

All of the above (correct)

What is the purpose of the weekly meeting regarding the process?

To discuss process issues and improve them Signup and view all the answers

What is the relationship between process and calibration according to the text?

Process + Calibration = Building Flywheel Signup and view all the answers

What is the main reason for having a standard/process in place?

To improve and do better in the future Signup and view all the answers

Why is it emphasized that the process MUST be written out and documented?

To ensure everyone in the department understands and follows the process Signup and view all the answers

What is the focus should be when it comes to getting the process right?

Improving the process gradually over time Signup and view all the answers

Why does the text highlight the importance of closing out processes on time?

To ensure that tasks are completed as scheduled Signup and view all the answers

What is the key takeaway regarding accountability in processes from the text?

Each process must have a designated person accountable for the entire process Signup and view all the answers

Why is it crucial for every team member to be responsible for updating/editing/flagging issues in any process?

To enhance transparency and continuous improvement in processes Signup and view all the answers

What is the Department Head primarily accountable for in ensuring efficiency and accountability?

Posting the screenshot of the scorecard and meeting tab in the Slack channel. Signup and view all the answers

What is the primary focus during the Weekly Meetings?

Identifying and discussing any issues or challenges. Signup and view all the answers

What is the recommended amount of time for the Department Head to spend on identifying and discussing issues in the Weekly Meetings?

90% of the meeting time. Signup and view all the answers

What should be included in the Weekly Meeting documentation?

Posting the scorecard and meeting notes on the Slack channel. Signup and view all the answers

What is a key action item given to the departments during the Weekly Meetings?

Determining the internal processes of the department. Signup and view all the answers

What is emphasized regarding the metrics on the department level scorecard?

They should provide clear insights for easy evaluation. Signup and view all the answers

Study Notes

Process Improvement

Having a standard process is essential for improvement and efficiency
90% of problems are variations of the same issue, and a well-documented process helps resolve them
A process must be written, documented, and accessible to everyone in the department

Current PS Issues

Lack of documentation: not every department has a process, and if it's not written, it doesn't exist
Not closing and not on time: processes must be followed through and closed on time

Process.ST

Every process must have a person accountable for its entirety
Each step can have a different person accountable or responsible
Department Head is 100% accountable for posting screenshots and meeting tabs in the Slack channel
Process.ST is reviewed weekly, and issues are moved to the parking lot for improvement

Weekly Meeting Process

Review Process.ST and identify issues to be addressed
Use scorecard, Process.ST, and off-track Monday/Rocks/PS to identify issues
Spend 90% of time improving and creating processes
Post screenshots and meeting notes in the Slack channel

Action Items

Determine departmental processes and agree on 3-5 Master processes
Identify 5-7 metrics for the department-level scorecard
Use the new weekly meeting Google sheet to run the meeting and post the scorecard and meeting notes on the Slack channel

Final Notes

The goal is not to be perfect, but to improve processes over time
The Department Head is accountable for ensuring process updates and improvements by the end of each weekly meeting

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Description

Test your understanding of accountability in ensuring process updates and improvements by the deadline. Learn about tracking metrics for overdue/open processes and identifying common issues affecting process effectiveness.