Podcast
Questions and Answers
What is the primary responsibility of a department head regarding the process?
What is the primary responsibility of a department head regarding the process?
- To ensure the process is updated at the end of each month
- To ensure the process is updated by the end of each quarterly meeting
- To ensure the process is updated by the end of each weekly meeting (correct)
- To ensure the process is updated at the end of each year
What metric should be tracked to identify overdue or open PS?
What metric should be tracked to identify overdue or open PS?
- Number of weekly meetings held
- Number of issues resolved
- Number of open PS that should have been done or closed (correct)
- Number of tasks completed
What is the main issue with the current process?
What is the main issue with the current process?
- The process is not meeting due dates
- The process is not being used
- The process is not being documented
- All of the above (correct)
What is the purpose of the weekly meeting regarding the process?
What is the purpose of the weekly meeting regarding the process?
What is the relationship between process and calibration according to the text?
What is the relationship between process and calibration according to the text?
What is the main reason for having a standard/process in place?
What is the main reason for having a standard/process in place?
Why is it emphasized that the process MUST be written out and documented?
Why is it emphasized that the process MUST be written out and documented?
What is the focus should be when it comes to getting the process right?
What is the focus should be when it comes to getting the process right?
Why does the text highlight the importance of closing out processes on time?
Why does the text highlight the importance of closing out processes on time?
What is the key takeaway regarding accountability in processes from the text?
What is the key takeaway regarding accountability in processes from the text?
Why is it crucial for every team member to be responsible for updating/editing/flagging issues in any process?
Why is it crucial for every team member to be responsible for updating/editing/flagging issues in any process?
What is the Department Head primarily accountable for in ensuring efficiency and accountability?
What is the Department Head primarily accountable for in ensuring efficiency and accountability?
What is the primary focus during the Weekly Meetings?
What is the primary focus during the Weekly Meetings?
What is the recommended amount of time for the Department Head to spend on identifying and discussing issues in the Weekly Meetings?
What is the recommended amount of time for the Department Head to spend on identifying and discussing issues in the Weekly Meetings?
What should be included in the Weekly Meeting documentation?
What should be included in the Weekly Meeting documentation?
What is a key action item given to the departments during the Weekly Meetings?
What is a key action item given to the departments during the Weekly Meetings?
What is emphasized regarding the metrics on the department level scorecard?
What is emphasized regarding the metrics on the department level scorecard?
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Study Notes
Process Improvement
- Having a standard process is essential for improvement and efficiency
- 90% of problems are variations of the same issue, and a well-documented process helps resolve them
- A process must be written, documented, and accessible to everyone in the department
Current PS Issues
- Lack of documentation: not every department has a process, and if it's not written, it doesn't exist
- Not closing and not on time: processes must be followed through and closed on time
Process.ST
- Every process must have a person accountable for its entirety
- Each step can have a different person accountable or responsible
- Department Head is 100% accountable for posting screenshots and meeting tabs in the Slack channel
- Process.ST is reviewed weekly, and issues are moved to the parking lot for improvement
Weekly Meeting Process
- Review Process.ST and identify issues to be addressed
- Use scorecard, Process.ST, and off-track Monday/Rocks/PS to identify issues
- Spend 90% of time improving and creating processes
- Post screenshots and meeting notes in the Slack channel
Action Items
- Determine departmental processes and agree on 3-5 Master processes
- Identify 5-7 metrics for the department-level scorecard
- Use the new weekly meeting Google sheet to run the meeting and post the scorecard and meeting notes on the Slack channel
Final Notes
- The goal is not to be perfect, but to improve processes over time
- The Department Head is accountable for ensuring process updates and improvements by the end of each weekly meeting
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