Podcast
Questions and Answers
What is the primary role of the department in client termination?
What is the primary role of the department in client termination?
- Cutting off communication with clients
- Making clients happy with the termination decision
- Ensuring a smooth and ethical transition (correct)
- Maximizing legal fees
In the Weekly Drop Review, what does the department do after receiving reasons for the potential drop from the secondary or CH?
In the Weekly Drop Review, what does the department do after receiving reasons for the potential drop from the secondary or CH?
- Reject the case immediately
- Send a drop request without review
- Review the case, develop a strategy, and document the review (correct)
- Assign a new secondary
Which of the following conditions is NOT considered a potential indicator for a drop according to the formula?
Which of the following conditions is NOT considered a potential indicator for a drop according to the formula?
- Mild injuries
- Comparative/Denied liability
- Having UM/UIM coverage (correct)
- Insufficient evidence to change liability status
Why is it essential to document all decisions and discussions regarding the drop?
Why is it essential to document all decisions and discussions regarding the drop?
What is the final step in the process if the department doesn't see potential in a case?
What is the final step in the process if the department doesn't see potential in a case?
What is the primary advice when informing the client about potential challenges?
What is the primary advice when informing the client about potential challenges?
.According to the provided formula, which situation may suggest a potential drop?
.According to the provided formula, which situation may suggest a potential drop?
After sending a drop request, the phase should be changed to "Closed/Dropping."
After sending a drop request, the phase should be changed to "Closed/Dropping."
If you believe the case should be dropped, you can send a drop request right away.
If you believe the case should be dropped, you can send a drop request right away.
What is a potential indicator for a drop based on the formula?
What is a potential indicator for a drop based on the formula?
What is the first step in identifying a drop?
What is the first step in identifying a drop?
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