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911 calls

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Questions and Answers

What information does a Phase 2 Wireless Call provide?

Latitude, longitude, and best estimated address

ANI and best estimated address

Latitude, longitude, and ANI (correct)

Latitude and longitude only

When should the most recent re-bid location be utilized for Phase 2 hang-ups?

When a disturbance is heard that cannot be verified during callback attempt(s) (correct)

When the location cannot be determined

When the registered owner's home address is needed

When audible circumstances indicate further investigation is prudent

What should PSCTs/PSDs indicate in the call notes for wireless 911 hang-ups?

That it is a Phase 2 call and provide latitude, longitude, and best estimated address (correct)

The audible circumstances during the call

The registered owner's home address

That it is a Phase 2 call and provide latitude and longitude only

When should the Rapid SOS Portal be used?

To help determine caller location on wireless 911 hang-ups or other 911 calls where location needs to be determined Signup and view all the answers

What action will the PSCT/PSD take if the caller is in a dangerous situation and unable to talk?

Instruct the caller to press the correlating button for the service they require Signup and view all the answers

What is the primary purpose of the Silent Call function on the 911 phone screen?

To facilitate communication for callers in dangerous situations unable to talk Signup and view all the answers

What should the PSCT/PSD do if they receive a call for service that is in another agency’s jurisdiction?

Obtain enough information to determine the appropriate jurisdiction and then immediately transfer the call to that jurisdiction Signup and view all the answers

What should be done if a call cannot be transferred or if the jurisdiction is in doubt?

Ask the caller to provide their location and callback number Signup and view all the answers

What is the purpose of the PSCT/PSD remaining on the line if the caller disconnects before providing sufficient information?

To obtain the caller’s phone number for cross-referencing Signup and view all the answers

What is 'swatting' as mentioned in the text?

A hoax call reporting a circumstance that would generate a SWAT team response Signup and view all the answers

What is the purpose of 'pinging' as described in the text?

To determine the location of a cellular phone or IP address Signup and view all the answers

What should PSCT/PSDs do if they receive a 'swatting' call?

Add pertinent remarks to the CAD call and provide clear information to responding units Signup and view all the answers