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7 Cs of Communication and Narrative Medicine
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7 Cs of Communication and Narrative Medicine

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Questions and Answers

What is the primary purpose of human communication according to the notes?

  • To showcase verbal and non-verbal skills.
  • To convey information in a clear and meaningful way. (correct)
  • To entertain others through storytelling.
  • To avoid misunderstandings in conversation.

    • Which of the following best exemplifies 'Clear' communication?

  • Hi Tara, I think our project is going well and we need to touch base soon.
  • Hey, just wanted to chat about that thing we worked on last week.
  • Hello, let’s circle back to that marketing strategy we discussed previously.
  • Hi John, I want to discuss Daniel Kedar's valuable contributions to our projects. (correct)

    • What does 'Concise' communication emphasize?

  • Expressing ideas in a lengthy and detailed manner.
  • Providing background information before making a statement.
  • Maintaining brevity by eliminating unnecessary words. (correct)
  • Including as many points as possible in a sentence.

    • Which example demonstrates poor clarity in communication?

    <p>I wanted to write you a quick note about Daniel working in your department.</p> Signup and view all the answers

    Which statement aligns with the principle of 'Conciseness'?

    <p>We need to streamline the project and collaborate effectively.</p> Signup and view all the answers

    What is a key characteristic of unclear communication?

    <p>It leaves the audience seeking additional information.</p> Signup and view all the answers

    Which of the following is the best practice for 'Concise' communication?

    <p>Keep sentences brief and focused on one main idea.</p> Signup and view all the answers

    What should be avoided to adhere to the '7 Cs of communication' principle of clarity?

    <p>Employing vague references and ambiguous statements.</p> Signup and view all the answers

    What principle of communication is demonstrated when a woman is unwilling to speak to her doctor while looking down at her hands?

    <p>Two</p> Signup and view all the answers

    What type of learning does Groopman's discussion of his first two years of medical school exemplify?

    <p>Heuristic learning</p> Signup and view all the answers

    What does a complete email need to include?

    <p>A call to action and all relevant information</p> Signup and view all the answers

    How does Groopman define heuristics?

    <p>Short cuts</p> Signup and view all the answers

    Which characteristic of communication emphasizes respecting the recipient's feelings?

    <p>Courteous</p> Signup and view all the answers

    What is the main issue with an email that does not specify the meeting details?

    <p>It can cause confusion among recipients</p> Signup and view all the answers

    What is the primary difference between an extemporaneous speech and an impromptu speech?

    <p>Extemporaneous is rehearsed, impromptu is completely unplanned</p> Signup and view all the answers

    An email that avoids hidden insults is demonstrating which principle of effective communication?

    <p>Courteous</p> Signup and view all the answers

    Which meaning level of language refers to a word's literal definition?

    <p>Denotative</p> Signup and view all the answers

    What does a clear and detailed email exemplify in the 7 Cs of Communication?

    <p>Complete</p> Signup and view all the answers

    What defines the connotative meaning of a word?

    <p>It is personal and subjective</p> Signup and view all the answers

    Which example best demonstrates courteous communication?

    <p>I'd like extra time for my team at the meeting, please.</p> Signup and view all the answers

    Which statement accurately describes concrete meanings of language?

    <p>They can be perceived by the senses</p> Signup and view all the answers

    Which of the following best describes abstract meanings in language?

    <p>They are derived from personal interpretations</p> Signup and view all the answers

    What should be avoided to maintain a courteous email tone?

    <p>Criticizing without offering solutions</p> Signup and view all the answers

    What is a pitfall of a message that lacks clarity and detail?

    <p>It can lead to misunderstandings</p> Signup and view all the answers

    What best describes the process of becoming aware of your self-talk and its effects on communication behavior?

    <p>Intrapersonal communication</p> Signup and view all the answers

    Which principle emphasizes the need to interpret verbal messages accurately?

    <p>Effectively using and interpreting verbal messages</p> Signup and view all the answers

    How can one's nonverbal communication modify a spoken message?

    <p>By providing context that aligns with verbal words</p> Signup and view all the answers

    What is the primary goal of being other-oriented in communication?

    <p>To understand both verbal and nonverbal messages from others</p> Signup and view all the answers

    What does it mean to adapt messages appropriately to others?

    <p>To tailor messages based on understanding and context</p> Signup and view all the answers

    What aspect is NOT part of effectively using and interpreting nonverbal messages?

    <p>Sending mixed signals through body language</p> Signup and view all the answers

    In the context of communication principles, what would be a consequence of poor self-awareness?

    <p>Misinterpretation of one’s own messages</p> Signup and view all the answers

    What denotes the power element within the relationship dimension of communication?

    <p>One party holding more influence in the dialogue</p> Signup and view all the answers

    What is the definition of 'Narrative Medicine'?

    <p>Clinical practice made stronger by the knowledge of stories.</p> Signup and view all the answers

    Who is credited with the creation of Narrative Medicine?

    <p>Rita Charon</p> Signup and view all the answers

    In which decade did Narrative Medicine originate?

    <p>1990s</p> Signup and view all the answers

    What are the four skills of Narrative Medicine according to Rita Charon?

    <p>Reading, writing, listening, storytelling</p> Signup and view all the answers

    What does the term 'cathartic' refer to in the context of writing?

    <p>Releasing from stress</p> Signup and view all the answers

    What is the meaning of 'prosaic' as used by Danielle Ofri?

    <p>Dull</p> Signup and view all the answers

    What does 'underpinning' refer to in a general context?

    <p>Foundation</p> Signup and view all the answers

    According to Rita Charon, medicine is for which of the following?

    <p>Improving clinical outcomes</p> Signup and view all the answers

    Study Notes

    7 Cs of Communication

    • Communication needs to be clear, concise, concrete, correct, courteous, complete, and culturally sensitive.
    • A clear message conveys its purpose and avoids ambiguity.
    • A concise message sticks to the point and is brief.
    • A concrete message refers to tangible things.
    • A correct message is accurate and grammatically sound.
    • A courteous message is respectful, friendly, and open.
    • A complete message includes all necessary information and a call to action.
    • A culturally sensitive message considers the receiver's background.

    Narrative Medicine

    • Created in the 1990s, narrative medicine is clinical practice strengthened by the understanding of stories.
    • Created by Rita Charon, it is a response to events in the 1960s.
    • The four skills of narrative medicine are reading, writing, listening, and storytelling.

    Danielle Ofri's - "For Whom Do We Write?"

    • The word "prosaic" means dull or commonplace.
    • The word "cathartic" means releasing from stress.

    Communication Principles

    • Principle One: Be aware of intrapersonal communication. Be conscious of how your self-talk affects your communication behavior. Be aware of others' communication behavior.
    • Principle Two: Effectively use and interpret verbal messages. Use clear and precise words to explain ideas and concepts. Make a concerted effort to interpret the words of others accurately.
    • Principle Three: Effectively use and interpret nonverbal messages. Use nonverbal cues to express feelings or to modify verbal messages. Decode others' nonverbal messages consciously.
    • Principle Four: Listen and respond thoughtfully to others. Be other-oriented and pay attention to both verbal and nonverbal messages. Provide feedback to those who are speaking.
    • Principle Five: Appropriately adapt messages to others. Adjust both your message and how you communicate it based on context.

    Communication Types

    • Interpersonal communication involves two or more people.
    • Intrapersonal communication is internal, like talking to yourself.
    • Impersonal communication is generally one-way, such as a public announcement.

    Jerome Groopman's - "How Doctors Think"

    • Groopman's discussion of his first two years of medical school is an example of heuristic learning.
    • Heuristics are mental shortcuts used to make decisions or solve problems quickly.

    Language

    • Extemporaneous speech is a prepared speech delivered with notes, not completely memorized.
    • Impromptu speech is unrehearsed and delivered on the spot.
    • Denotative meaning refers to the literal definition of a word.
    • Connotative meaning refers to the subjective or emotional interpretation of a word.
    • Concrete language refers to tangible things, while abstract language refers to ideas or concepts.

    M&M - Danielle Ofri

    • There is no information about the term "M&M" within these notes. It is necessary to know the context of the term "M&M" to provide further information.

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    Related Documents

    CSE 102 Mid-Semester Exam Notes PDF

    Description

    Explore essential communication principles and narrative medicine concepts. This quiz covers the 7 Cs of communication and the significance of storytelling in healthcare as introduced by Danielle Ofri. Test your understanding of effective communication and narrative practices in clinical settings.

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