Modem Activation Policies and Expectations
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Questions and Answers

What is the time frame within which you must activate your modem after delivery?

  • 1 week
  • 20 days
  • 14 days (correct)
  • 10 days

    • What will happen if you do not activate your modem within the specified time frame?

  • Your subscription will automatically cancel.
  • You will be charged an activation fee.
  • Your modem will be deactivated permanently.
  • Nomad Internet will enforce a lower subscription plan. (correct)

    • What will be billed upon modem activation?

  • The first month's subscription and any selected upgrades (correct)
  • Only the first month's subscription fee
  • A one-time activation fee
  • Only the upgrades selected

    • If you downgrade your internet plan, who should you contact?

    <p>The support team</p> Signup and view all the answers

    What is the consequence of selecting the Nomad Premier plan during forced activation?

    <p>You will be opted out of Nomad Premier.</p> Signup and view all the answers

    What option is available if you have the Travel Add-On?

    <p>You can pause your service but must have activated it first.</p> Signup and view all the answers

    What is the main reason for the 2-week activation requirement?

    <p>To ensure the subscription remains on track and functioning properly.</p> Signup and view all the answers

    What should you do if you need help with activation or billing?

    <p>Reach out to customer support.</p> Signup and view all the answers

    Study Notes

    Modem Activation Policy

    • Activation required within 2 weeks of delivery.
    • Timely activation ensures smooth high-speed internet experience.
    • Delays result in forced activation and possibly downgraded plans.
    • Activation required for billing.

    Billing Procedures

    • First month's subscription fee is charged upon modem activation.
    • Upgrades and add-ons are also charged at activation.
    • Unactivated modems face forced activation at the lowest plan.
    • Invoiced for the first month of service at forced activation.

    Activation Deadlines & Policies

    • 14-day activation deadline from delivery date.
    • Changes in subscription plans are possible via support.
    • Forced activation occurs if not activated within two weeks.
    • Lowest plan is selected and upgrades are removed.

    Consequences of Non-Activation

    • Non-activation within 2 weeks leads to forced activation.
    • Forced activation means selecting the lowest subscription plan.
    • Premier plan and upgrades are removed in forced activation.
    • Billing occurs for the first month of the forced plan at forced activation.

    Additional Notes

    • Activation is crucial to maintain original subscription and upgrades.
    • Auto-billing applies for selected subscription and add-ons.
    • Travel add-on users can pause service only after activation.
    • Customer support available at [email protected].

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