Modem Activation Policies and Expectations

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Questions and Answers

What is the time frame within which you must activate your modem after delivery?

  • 1 week
  • 20 days
  • 14 days (correct)
  • 10 days

What will happen if you do not activate your modem within the specified time frame?

  • Your subscription will automatically cancel.
  • You will be charged an activation fee.
  • Your modem will be deactivated permanently.
  • Nomad Internet will enforce a lower subscription plan. (correct)

What will be billed upon modem activation?

  • The first month's subscription and any selected upgrades (correct)
  • Only the first month's subscription fee
  • A one-time activation fee
  • Only the upgrades selected

If you downgrade your internet plan, who should you contact?

<p>The support team (C)</p> Signup and view all the answers

What is the consequence of selecting the Nomad Premier plan during forced activation?

<p>You will be opted out of Nomad Premier. (A)</p> Signup and view all the answers

What option is available if you have the Travel Add-On?

<p>You can pause your service but must have activated it first. (B)</p> Signup and view all the answers

What is the main reason for the 2-week activation requirement?

<p>To ensure the subscription remains on track and functioning properly. (B)</p> Signup and view all the answers

What should you do if you need help with activation or billing?

<p>Reach out to customer support. (C)</p> Signup and view all the answers

Flashcards

Modem Activation Deadline

You must activate your Nomad Internet modem within 14 days of delivery to maintain your current subscription and avoid forced activation scenarios.

Forced Activation

If a modem isn't activated within 14 days, Nomad Internet will automatically activate your service with the minimum subscription.

Billing at Activation

Your first month's internet subscription, along with any selected upgrades or add-ons, will be billed immediately upon modem activation.

Plan Upgrade/Downgrade

To change your Nomad Internet plan (e.g., from Premier to Standard), contact support directly.

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Nomad Premier

A potential higher-tier internet plan offered by Nomad Internet. Deactivating this plan or opting out of it can occur in forced activation events.

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Travel Add-on

An optional add-on to your Nomad Internet plan that allows service pausing, but activation is still necessary to utilize the benefit.

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Activation Process

The procedure of setting up and enabling your internet connection within 14 days of delivery, critical for billing and subscription stability.

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Customer Support

Nomad Internet's support team provides assistance with modem activation, billing inquiries, and plan adjustments via [email protected].

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Study Notes

Modem Activation Policy

  • Activation required within 2 weeks of delivery.
  • Timely activation ensures smooth high-speed internet experience.
  • Delays result in forced activation and possibly downgraded plans.
  • Activation required for billing.

Billing Procedures

  • First month's subscription fee is charged upon modem activation.
  • Upgrades and add-ons are also charged at activation.
  • Unactivated modems face forced activation at the lowest plan.
  • Invoiced for the first month of service at forced activation.

Activation Deadlines & Policies

  • 14-day activation deadline from delivery date.
  • Changes in subscription plans are possible via support.
  • Forced activation occurs if not activated within two weeks.
  • Lowest plan is selected and upgrades are removed.

Consequences of Non-Activation

  • Non-activation within 2 weeks leads to forced activation.
  • Forced activation means selecting the lowest subscription plan.
  • Premier plan and upgrades are removed in forced activation.
  • Billing occurs for the first month of the forced plan at forced activation.

Additional Notes

  • Activation is crucial to maintain original subscription and upgrades.
  • Auto-billing applies for selected subscription and add-ons.
  • Travel add-on users can pause service only after activation.
  • Customer support available at [email protected].

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