5 Habits for Success in Sales

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Questions and Answers

What is the recommended earliest time to be present in an office?

  • As early as possible (correct)
  • 9:00 AM
  • 7:00 AM
  • 8:00 AM

Until what time should you try to see offices, according to the text?

  • 5:00 PM (correct)
  • 6:00 PM
  • 4:00 PM
  • Until they close

What does the text imply about the need for early mornings and long days?

  • They are a significant part of the required schedule. (correct)
  • They are optional depending on personal preference.
  • They are discouraged for health reasons.
  • They are only necessary on some weekends.

What is the minimum number of activities (documented in Salesforce) required per day?

<p>10 activities (C)</p> Signup and view all the answers

What is the minimum number of documented Salesforce face-to-face meetings recommended per day?

<p>6 meetings (D)</p> Signup and view all the answers

What is the minimum number of tasks required per day?

<p>4 tasks (A)</p> Signup and view all the answers

What actions should you take in regards to your zoning plan?

<p>Stick to it and modify when necessary. (D)</p> Signup and view all the answers

What type of information should you include in the meeting notes?

<p>Notes from the previous meeting, recent referrals and state legislation (C)</p> Signup and view all the answers

What should you include in the strategy and key questions section for achieving your desired outcome?

<p>Meeting the decision maker, possible objections and supporting facts. (A)</p> Signup and view all the answers

What is the recommended frequency for visiting most ESTABLISHED accounts?

<p>Monthly, or no more than twice per month (C)</p> Signup and view all the answers

What is the purpose of setting up your Salesforce Calendar with “placeholder”/zone for all-day events, based on the provided information?

<p>To make the zone appear at the top of the calendar entries. (A)</p> Signup and view all the answers

When should your daily Salesforce Maps route be completed?

<p>Before leaving the house. (D)</p> Signup and view all the answers

What is the main concern when providing food to accounts?

<p>It could be perceived as 'buying business', which is harmful for the long-term group relationship. (B)</p> Signup and view all the answers

What is advised to be done before starting your day, especially referring to mobile applications?

<p>Close and reopen apps to avoid timeout issues. (D)</p> Signup and view all the answers

How far out should the sales calendar be planned for optimal performance?

<p>45 to 60 days (C)</p> Signup and view all the answers

What can be found in the 'EZ Scripts University!' section of SharePoint?

<p>Information about the industry (D)</p> Signup and view all the answers

Why is it important to build your daily route around one or two hard appointments in the same zone/area?

<p>To reduce travel time and maximize efficiency. (B)</p> Signup and view all the answers

In which situation should you avoid walking into an office?

<p>When you don't have something of value or substance to offer. (A)</p> Signup and view all the answers

What is meant by total immersion when learning about a state's WC system?

<p>Devoting time outside of regular work hours (8 AM - 5PM) to research and study. (C)</p> Signup and view all the answers

What strategy is suggested for handling 'gatekeepers' when prospecting for a new office?

<p>Calling ahead and obtaining a contact name. (D), Building familiarity to quickly get to the group or decision-maker. (A), Arriving in person as it will increase your rate of success when prospecting. (B)</p> Signup and view all the answers

Why is it important to limit the number of new client/new patient tear-offs given out?

<p>To create an excuse to follow up and return to the office. (A)</p> Signup and view all the answers

According to habit #4 (be attentive), what should be done if a contact works out of more than one office?

<p>Create a separate contact for them under each applicable account. (B)</p> Signup and view all the answers

What method is recommended to track face-to-face (F2F) events?

<p>Using the Salesforce maps daily route to document them. (A)</p> Signup and view all the answers

What step should you take before you walk into an office?

<p>Reviewing account details, prior activities, and scheduling time to speak with the group. (C)</p> Signup and view all the answers

When should you review your previous activities with an account?

<p>Before entering the account. (D)</p> Signup and view all the answers

Flashcards

Zoning

Maximizing your time by visiting multiple offices within a day, starting early and ending late.

NPS (Net Promoter Score)

A sales strategy that emphasizes building relationships over immediate sales.

F2F Meeting

In-person meetings with potential clients.

Initial Contact/Prospect

The initial contact with a prospect, aiming to establish interest and gather information.

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Commitment Secured/Referral

A meeting focused on securing a commitment from the prospect, like a purchase or partnership.

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Maintenance Meeting

Meetings designed to maintain relationships and understand the prospect's ongoing needs.

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Expand Mutual Business

Meetings to discuss expanding the business relationship, like new products or services.

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Meeting Plan

A structured plan for scheduling meetings and appointments within a territory.

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Sales Activities

Activities that contribute to building relationships and generating leads.

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Activity Level

The minimum number of sales activities required per day to ensure success.

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Setting up Daily Salesforce Maps Route

Preparing your daily Salesforce Maps route before you leave your home, allowing you to quickly document details on the go.

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Setting up Salesforce Calendar Placeholders

Creating placeholder events in your Salesforce calendar, ensuring they appear at the top of your daily schedule.

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Long-Term Calendar Planning

Planning your next 30-60 days in your Salesforce calendar, providing visibility and structure.

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Refreshing Phone Apps

Closing and reopening specific apps on your phone every morning to clear cache and prevent timeout issues.

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Reading Daily Sales Links

Reading the daily sales links provided, staying updated on industry news and information.

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Be Prepared

Having essential resources readily available to help you succeed in your sales endeavors.

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Be Useful

Adding value to your account interactions by providing valuable information or insights.

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Having Something to Talk About

Ensuring you have something to talk about with an account, even if it's simply learning more about their business.

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Knowing When to Show Up

Understanding that each group has different needs and requires your presence strategically, not too frequently.

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Wise Spending on Accounts

Choosing the right way to spend money on clients, avoiding unnecessary spending that might be perceived as buying business.

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Immersion in Learning

Dedicating significant time and effort to fully understand a topic or system, going beyond regular work hours and actively seeking knowledge.

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Individualized Client Approach

Treating each client or office individually, understanding their unique needs and goals, and using tools like Salesforce to gather information for better service.

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Pre-Meeting Preparation

Proactively preparing for interactions by identifying knowledge gaps and planning questions or discussions to better understand clients' needs and preferences.

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Real-Time Documentation

Documenting activities and interactions in real-time, including notes on meetings and conversations, to ensure accurate records and track progress over time.

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Reviewing Past Interactions

Before engaging with a client, reviewing past interactions and notes to refresh knowledge and ensure the conversation builds upon previous understanding.

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Prepared Leave-Behinds

Always having readily available materials like referral pieces and client forms to share with clients without interrupting the flow of the meeting.

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Multiple Office Contacts

Creating separate contacts within Salesforce for each office a person is affiliated with, ensuring accurate data and communication.

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Contact Information Capture

Capturing contact information like email and cell phone numbers to enable quick and efficient communication with the client.

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SF Maps for Documentation

Utilizing tools like SF Maps to document face-to-face meetings and track travel routes, simplifying the process and ensuring accurate records.

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Salesforce Efficiency

Using Salesforce to efficiently manage contacts, activities, and client interactions, streamlining workflow and improving service efficiency.

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Study Notes

5 Habits for Success

  • Habit #1: Be Prepared
    • Set up your daily Salesforce Maps route to easily document activities "on the fly"
    • Set up a Salesforce calendar with "placeholder" or "zone" for all-day events to display at the top of the calendar
    • Plan at least the next 30 days, ideally 45-60 days, for optimal planning
    • Structure your daily route around one or two key appointments
    • Close and reopen all phone apps every morning (MOTUS, Salesforce Authenticator, Salesforce Maps) to clear cache and timeouts
    • Review daily sales links
    • Keep copies of the drug formulary and check prescriber's script writing information if in Texas; this largely completes account targeting
  • Habit #2: Be Useful
    • Don't enter an office if you have nothing valuable to offer or discuss business; focus on understanding and learning about the client's business.
    • Excessive wasted time in an office can harm your prospects
    • Most clients need your presence a maximum of twice a month unless circumstances require otherwise.
    • Avoid treating clients to food frequently; this can be perceived as "buying business" and harm long-term relationships
    • Avoid dropping off treats or food at clients unless business is discussed
    • Use SharePoint's "EZ Scripts University" section for industry learning
  • Habit #3: Be Immersed
    • Learning about your state's workers' compensation (WC) system requires total immersion; approach it as learning a foreign language.
    • Expect to spend time outside of standard working hours researching and understanding the WC system's layers
    • Work nights and weekends as necessary to fully understand the subject
  • Habit #4: Be Attentive/Document in Real Time
    • Understand your individual office's needs, desires, and knowledge for better service; don't assume anything.
    • Before visiting an office, focus on addressing any unknowns or schedule time with the group to understand their requirements. This improves your efficiency with each office.
    • Check previous interactions with a specific account before entering it to stay up-to-date
    • If a client works out of multiple offices, create separate contacts for each office under the respective account
    • Include contact information (email and/or cell phone) for quick contact.
    • Always carry a "how-to-refer" piece and new patient tear-offs when interacting with offices. These help with consistent and timely referrals.
    • Limit referrals to 5-10 per client to demonstrate value and provide opportunity to come back.
  • Habit #5: Be Efficient
    • Schedule travel to be at the office as early as 8 AM and stay until closing time (approximately 5 PM).
    • Expect early mornings, late nights, and weekends; productivity in this role requires maximum effort.
    • Adhere to a zoning plan but adjust as needed
  • Salesforce Requirements
    • Maintain a minimum activity level of 10+ activities daily, including 6 or more F2F meetings and 4+ tasks, each day.

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