Podcast
Questions and Answers
What is the recommended earliest time to be present in an office?
What is the recommended earliest time to be present in an office?
- As early as possible (correct)
- 9:00 AM
- 7:00 AM
- 8:00 AM
Until what time should you try to see offices, according to the text?
Until what time should you try to see offices, according to the text?
- 5:00 PM (correct)
- 6:00 PM
- 4:00 PM
- Until they close
What does the text imply about the need for early mornings and long days?
What does the text imply about the need for early mornings and long days?
- They are a significant part of the required schedule. (correct)
- They are optional depending on personal preference.
- They are discouraged for health reasons.
- They are only necessary on some weekends.
What is the minimum number of activities (documented in Salesforce) required per day?
What is the minimum number of activities (documented in Salesforce) required per day?
What is the minimum number of documented Salesforce face-to-face meetings recommended per day?
What is the minimum number of documented Salesforce face-to-face meetings recommended per day?
What is the minimum number of tasks required per day?
What is the minimum number of tasks required per day?
What actions should you take in regards to your zoning plan?
What actions should you take in regards to your zoning plan?
What type of information should you include in the meeting notes?
What type of information should you include in the meeting notes?
What should you include in the strategy and key questions section for achieving your desired outcome?
What should you include in the strategy and key questions section for achieving your desired outcome?
What is the recommended frequency for visiting most ESTABLISHED accounts?
What is the recommended frequency for visiting most ESTABLISHED accounts?
What is the purpose of setting up your Salesforce Calendar with “placeholder”/zone for all-day events, based on the provided information?
What is the purpose of setting up your Salesforce Calendar with “placeholder”/zone for all-day events, based on the provided information?
When should your daily Salesforce Maps route be completed?
When should your daily Salesforce Maps route be completed?
What is the main concern when providing food to accounts?
What is the main concern when providing food to accounts?
What is advised to be done before starting your day, especially referring to mobile applications?
What is advised to be done before starting your day, especially referring to mobile applications?
How far out should the sales calendar be planned for optimal performance?
How far out should the sales calendar be planned for optimal performance?
What can be found in the 'EZ Scripts University!' section of SharePoint?
What can be found in the 'EZ Scripts University!' section of SharePoint?
Why is it important to build your daily route around one or two hard appointments in the same zone/area?
Why is it important to build your daily route around one or two hard appointments in the same zone/area?
In which situation should you avoid walking into an office?
In which situation should you avoid walking into an office?
What is meant by total immersion when learning about a state's WC system?
What is meant by total immersion when learning about a state's WC system?
What strategy is suggested for handling 'gatekeepers' when prospecting for a new office?
What strategy is suggested for handling 'gatekeepers' when prospecting for a new office?
Why is it important to limit the number of new client/new patient tear-offs given out?
Why is it important to limit the number of new client/new patient tear-offs given out?
According to habit #4 (be attentive), what should be done if a contact works out of more than one office?
According to habit #4 (be attentive), what should be done if a contact works out of more than one office?
What method is recommended to track face-to-face (F2F) events?
What method is recommended to track face-to-face (F2F) events?
What step should you take before you walk into an office?
What step should you take before you walk into an office?
When should you review your previous activities with an account?
When should you review your previous activities with an account?
Flashcards
Zoning
Zoning
Maximizing your time by visiting multiple offices within a day, starting early and ending late.
NPS (Net Promoter Score)
NPS (Net Promoter Score)
A sales strategy that emphasizes building relationships over immediate sales.
F2F Meeting
F2F Meeting
In-person meetings with potential clients.
Initial Contact/Prospect
Initial Contact/Prospect
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Commitment Secured/Referral
Commitment Secured/Referral
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Maintenance Meeting
Maintenance Meeting
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Expand Mutual Business
Expand Mutual Business
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Meeting Plan
Meeting Plan
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Sales Activities
Sales Activities
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Activity Level
Activity Level
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Setting up Daily Salesforce Maps Route
Setting up Daily Salesforce Maps Route
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Setting up Salesforce Calendar Placeholders
Setting up Salesforce Calendar Placeholders
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Long-Term Calendar Planning
Long-Term Calendar Planning
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Refreshing Phone Apps
Refreshing Phone Apps
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Reading Daily Sales Links
Reading Daily Sales Links
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Be Prepared
Be Prepared
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Be Useful
Be Useful
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Having Something to Talk About
Having Something to Talk About
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Knowing When to Show Up
Knowing When to Show Up
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Wise Spending on Accounts
Wise Spending on Accounts
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Immersion in Learning
Immersion in Learning
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Individualized Client Approach
Individualized Client Approach
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Pre-Meeting Preparation
Pre-Meeting Preparation
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Real-Time Documentation
Real-Time Documentation
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Reviewing Past Interactions
Reviewing Past Interactions
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Prepared Leave-Behinds
Prepared Leave-Behinds
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Multiple Office Contacts
Multiple Office Contacts
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Contact Information Capture
Contact Information Capture
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SF Maps for Documentation
SF Maps for Documentation
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Salesforce Efficiency
Salesforce Efficiency
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Study Notes
5 Habits for Success
- Habit #1: Be Prepared
- Set up your daily Salesforce Maps route to easily document activities "on the fly"
- Set up a Salesforce calendar with "placeholder" or "zone" for all-day events to display at the top of the calendar
- Plan at least the next 30 days, ideally 45-60 days, for optimal planning
- Structure your daily route around one or two key appointments
- Close and reopen all phone apps every morning (MOTUS, Salesforce Authenticator, Salesforce Maps) to clear cache and timeouts
- Review daily sales links
- Keep copies of the drug formulary and check prescriber's script writing information if in Texas; this largely completes account targeting
- Habit #2: Be Useful
- Don't enter an office if you have nothing valuable to offer or discuss business; focus on understanding and learning about the client's business.
- Excessive wasted time in an office can harm your prospects
- Most clients need your presence a maximum of twice a month unless circumstances require otherwise.
- Avoid treating clients to food frequently; this can be perceived as "buying business" and harm long-term relationships
- Avoid dropping off treats or food at clients unless business is discussed
- Use SharePoint's "EZ Scripts University" section for industry learning
- Habit #3: Be Immersed
- Learning about your state's workers' compensation (WC) system requires total immersion; approach it as learning a foreign language.
- Expect to spend time outside of standard working hours researching and understanding the WC system's layers
- Work nights and weekends as necessary to fully understand the subject
- Habit #4: Be Attentive/Document in Real Time
- Understand your individual office's needs, desires, and knowledge for better service; don't assume anything.
- Before visiting an office, focus on addressing any unknowns or schedule time with the group to understand their requirements. This improves your efficiency with each office.
- Check previous interactions with a specific account before entering it to stay up-to-date
- If a client works out of multiple offices, create separate contacts for each office under the respective account
- Include contact information (email and/or cell phone) for quick contact.
- Always carry a "how-to-refer" piece and new patient tear-offs when interacting with offices. These help with consistent and timely referrals.
- Limit referrals to 5-10 per client to demonstrate value and provide opportunity to come back.
- Habit #5: Be Efficient
- Schedule travel to be at the office as early as 8 AM and stay until closing time (approximately 5 PM).
- Expect early mornings, late nights, and weekends; productivity in this role requires maximum effort.
- Adhere to a zoning plan but adjust as needed
- Salesforce Requirements
- Maintain a minimum activity level of 10+ activities daily, including 6 or more F2F meetings and 4+ tasks, each day.
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