xcert_CSA_en.pdf

CERTIFICATIONS We provide the latest IT certification practice exams in a variety of formats and for all types of IT professionals. Our commitment to get you certified in the shortest and easiest way is evident in the quality of our products. Our state-of-the-art Test Engine Software simulates the real exam environment and are available for: Windows (.EXE), Android App (.APK) and eReader (eBook) formats. These questions and answers will help you pass your certification exam on your first try or we refund your MONEY in full. Xcerts Certifications [email protected] | https://Xcerts.com ServiceNow CSA ServiceNow Certified System Administrator Certification Exam CSA Exam Topic: 1, Exam Pool A QUESTION: 1 A Service Catalog may include which of the following components? A. Order Guides, Exchange Rates, Calendars B. Order Guides, Catalog Items, and Interceptors C. Catalog Items, Asset Contracts, Task Surveys D. Record Producers, Order Guides, and Catalog Items Answer(s): D QUESTION: 2 Which one of the following statements applies to a set of fields when they are coalesced during an import? A. If a match is found using the coalesce fields, the existing record is updated with the information being imported B. If a match is not found using the coalesce fields, the system does not create a Transform Map C. If a match is found using the coalesce fields, the system creates a new record D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported Answer(s): A QUESTION: 3 As it relates to ServiceNow reporting, which of the following statements describes what a metric can do? A. A metric is a report gauge used on homepages to display real-time data B. A metric is a time measurement used to report the effectiveness of workflows and SLAs C. A metric is used to measure and evaluate the effectiveness of IT service management processes D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs. Answer(s): C QUESTION: 4 The display sequence is controlled in a Service Catalog Item using which of the following? A. The Default Value field in the Catalog Item form B. The Sequence field in the Catalog Item form C. The Order field in the Variable form D. The Choice field in the Variable form Answer(s): C QUESTION: 5 Reports can be created from which different places in the platform? (Choose two.) https://Xcerts.com 2 CSA A. List column heading B. Metrics module C. Statistics module D. View / Run module Answer(s): A,D QUESTION: 6 Knowledge Base Search results can be sorted by which of the following? (Choose three.) A. Most recent update B. Popularity C. Relevancy D. Manager assignment E. Number of views Answer(s): A, C , E QUESTION: 7 What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user? A. RITM (Number)>REQ (Number)>PROCUREMENT (Number) B. REQ (Number)>RITM (Number)>PROCUREMENT (Number) C. REQ (Number)>RITM (Number)>TASK (Number) D. FULFILLMENT (Number)>RITM (Number)>TASK (Number) Answer(s): C QUESTION: 8 Which term refers to application menus and modules which you may want to access quickly and often? A. Breadcrumb B. Favorite C. Tag D. Bookmark Answer(s): B QUESTION: 9 What is generated from the Service Catalog once a user places an order for an item or service? A. A change request B. An Order Guide C. A request D. An SLA Answer(s): C https://Xcerts.com 3 CSA QUESTION: 10 From the User menu, which actions can a user select? (Choose three.) A. Send Notifications B. Log Out ServiceNow C. Elevate Roles D. Impersonate Users E. Order from Service Catalog F. Approve Records Answer(s): B, C, D QUESTION: 11 Buttons, form links, and context menu items are all examples of what type of functionality? A. Business Rule B. UI Action C. Client Script D. UI Policy Answer(s): B QUESTION: 12 Which of the following is true of Service Catalog Items in relation to the Service Catalog? A. They run behind the scenes. B. They are the building blocks. C. They are optional. D. They provide options. Answer(s): B QUESTION: 13 Table Access Control rules are processed in the following order: A. any table name (wildcard), parent table name, table name B. table name, parent table name, any table name (wildcard) C. parent table name, table name, any table name (wildcard) D. any table name (wildcard), table name, parent table name Answer(s): B QUESTION: 14 What is the platform name for the User table? A. u_users B. sys_users C. x_users D. sys_user Answer(s): D https://Xcerts.com 4 CSA QUESTION: 15 A REQ number in the Service Catalog represents... A. the order number. B. the stage. C. the task to complete. D. the individual item in the order. Answer(s): A QUESTION: 16 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer(s): B QUESTION: 17 Which one of the following statements is a recommendation from ServiceNow about Update Sets? A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions C. Use the Baseline Update Set to store the contents of items after they are changed the first time D. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance Answer(s): A QUESTION: 18 Which of the following is used to initiate a flow? A. A Trigger B. Core Action C. A spoke D. An Event Answer(s): A QUESTION: 19 For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? A. Service Catalog variables can only be used in Record Producers https://Xcerts.com 5 CSA B. Service Catalog variables can only be used in Order Guides C. Service Catalog variables cannot affect the order price D. Service Catalog variables are global by default Answer(s): D QUESTION: 20 Which one of the following statements is true about Column Context Menus? A. It displays actions such as creating quick reports, configuring the list, and exporting data B. It displays actions related to filtering options, assigning tags, and search C. It displays actions related to viewing and filtering the entire list D. It displays actions such as view form, view related task, and add relationship Answer(s): A QUESTION: 21 Which one statement correctly describes Access Control rule evaluation? A. Rules are evaluated using roles. The role with the most permissions evaluates the rules first B. If more than one rule applies to a row, the older rule is evaluated first C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed D. Rules are evaluated from the general to the specific, so a table rule must be active to continue Answer(s): D QUESTION: 22 When using the Load Data and Transform Map process, what is the Mapping Assist used for? A. Mapping fields using the Import Log B. Mapping fields using Transform History C. Mapping fields using an SLA D. Mapping fields using a Field Map Answer(s): D QUESTION: 23 Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? A. The CMDB contains data about tangible and intangible business assets B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration items Answer(s): A QUESTION: 24 https://Xcerts.com 6 CSA In what order should filter elements be specified? A. Field, Operator, then Value B. Field, Operator, then Condition C. Operator, Condition, then Value D. Value, Operator, then Field Answer(s): A QUESTION: 25 Which statement is true about business rules? A. A business rule must run before a database action occurs B. A business rule can be a piece of Javascript C. A business rule must not run before a database action occurs D. A business rule monitors fields on a form Answer(s): B QUESTION: 26 Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) A. onSubmit B. onUpdate C. onCellEdit D. onLoad E. onEdit F. onChange G. onSave Answer(s): A,C,D,F QUESTION: 27 Which type of tables may be extended by other tables, but do not extend another table? A. Base Tables B. Core Tables C. Extended Tables D. Custom Tables Answer(s): A QUESTION: 28 Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request D. Order Guides take the user directly to the checkout without prompting for information Answer(s): C https://Xcerts.com 7 CSA QUESTION: 29 Which tool is used to have conversations with logged-in users in real-time? A. Connect Chat B. Now Messenger C. User Presence D. Comments Answer(s): A QUESTION: 30 Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.) A. Service Processes B. User Permissions C. Tables and Fields D. A Database E. The Dependency View Answer(s): A,C,D,E QUESTION: 31 What is a formatter? Select one of the following. A. A formatter allows you to configure applications on your instance B. A formatter is a form element used to display information that is not a field in the record C. A formatter allows you to populate fields automatically D. A formatter is a set of conditions applied to a table to help find and work with data Answer(s): B QUESTION: 32 When searching using the App Navigator search field, what can be returned? (Choose four.) A. Names of Applications and Modules B. Names of Modules C. Names of Applications D. Favorites E. History Records F. Titles of Dashboard Gauges Answer(s): A,B,C,D QUESTION: 33 Which technique is used to get information from a series of referenced fields from different tables? A. Table-Walking B. Sys_ID Pulling C. Dot-Walking https://Xcerts.com 8 CSA D. Record-Hopping Answer(s): C QUESTION: 34 What is a schema map? A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items B. A schema map graphically organizes the visual task boards for the CMDB C. A schema map graphically displays the Configuration Items that support a business service D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema Answer(s): D QUESTION: 35 Which one of the following statements best describes the purpose of an Update Set? A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems B. By default, an Update Set includes customizations, Business Rules, and homepages C. An Update Set is a group of customizations that is moved from Production to Development D. By default, the changes included in an Update Set are visible only in the instance to which they are applied Answer(s): A QUESTION: 36 Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.) A. Banner Image B. Record Number Format C. Browser Tab Title D. System Date Format E. Form Header Size Answer(s): A,C,D QUESTION: 37 What is the function of user impersonation? A. Testing and visibility B. Activate verbose logging C. View custom perspectives D. Unlock Application master list Answer(s): A QUESTION: 38 https://Xcerts.com 9 CSA What information does the System Dictionary contain? A. The human-readable labels and language settings B. The definition for each table and column C. The information on how tables relate to each other D. The language dictionary used for spell checking Answer(s): B QUESTION: 39 When working on a form, what is the difference between Insert and Update operations? A. Insert creates a new record and Update saves changes, both remain on the form B. Insert creates a new record and Update saves changes, both exit the form C. Insert saves changes and exits the form, Update saves changes and remains on the form D. Insert saves changes and remains on the form, Update saves changes and exits the form Answer(s): B QUESTION: 40 How is the Event Log different from the Event Registry? A. Event Log contains generated Events, the Event Registry is a table of Event definitions B. Event Log is formatted in the Log style, the Event Registry displays different fields C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) D. Event Log is the same as the Event Registry Answer(s): A QUESTION: 41 What is a Dictionary Override? A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue D. A Dictionary Override sets field properties in extended tables Answer(s): D QUESTION: 42 Which group of permissions is used to control Application and Module access? A. Access Control Rules B. UI Policies C. Roles D. Assignment Rules https://Xcerts.com 10 CSA Answer(s): C QUESTION: 43 What is a Record Producer? A. A Record Producer is a type of Catalog Item that is used for Requests, not Services B. A Record Producer creates user records C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog Answer(s): D QUESTION: 44 Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common? A. They direct the user to a record producer B. They direct the user to a catalog property C. They direct the user to a catalog UI policy D. They direct the user to a catalog client script Answer(s): A QUESTION: 45 What is the Import Set Table? A. A table where data will be placed, post-transformation B. A table that determines relationships C. A staging area for imported records D. A repository for Update Set information Answer(s): C QUESTION: 46 What is a characteristic of importing data into ServiceNow? A. An existing Transform Map can be used one time on the same import set B. Coalesce fields are used only after running Transform C. Any user can manage and set up import sets D. An existing Transform Map can be used multiple times on the same import set Answer(s): D QUESTION: 47 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categories B. Maintain Items https://Xcerts.com 11 CSA C. Content Items D. Items Answer(s): B QUESTION: 48 Which of the following allows a user to edit field values in a list without opening the form? A. Data Editor B. Edit Menu C. List Editor D. Form Designer Answer(s): C QUESTION: 49 Which three Variable Types can be added to a Service Catalog Item? A. True/False, Multiple Choice, and Ordered B. True/False, Checkbox, and Number List C. Number List, Single Line Text, and Reference D. Multiple Choice, Select Box, and Checkbox Answer(s): D QUESTION: 50 How are Workflows moved between instances? A. Workflows are moved using Update Sets B. Workflows are moved using Transform Maps C. Workflows are moved using Application Sets D. Workflows cannot be moved between instances Answer(s): A QUESTION: 51 The baseline Service Catalog homepage contains links to which of the following components? A. Record Producers, Order Guides, and Catalog Items B. Order Guides, Item Variables, and Workflows C. Order Guides, Catalog Items, and Workflows D. Record Producers, Order Guides, and Item Variables Answer(s): A QUESTION: 52 Which of the following statements is true when a new table is created by extending another table? A. The new table archives the parent table and assumed its roles in the database B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent https://Xcerts.com 12 CSA table, but none of the existing fields C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table Answer(s): C QUESTION: 53 Where can Admins check which release is running on an ServiceNow instance? A. Memory Stats module B. Stats module C. System.upgraded table D. Transactions log Answer(s): B QUESTION: 54 A knowledge article must be which of the following states to display to a user? A. Published B. Drafted C. Retired D. Reviewed Answer(s): A QUESTION: 55 What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks? A. Answer Agent B. live Feed C. Virtual Agent D. Connect Chat Answer(s): C QUESTION: 56 What is the purpose of a Related List? A. To create a one-to-many relationship B. To dot-walk to a core table C. To present related fields D. To present related records Answer(s): D QUESTION: 57 Which one of the following statements describes the purpose of a Service Catalog workflow? https://Xcerts.com 13 CSA A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications Answer(s): C QUESTION: 58 Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed? A. report B. workflow C. event D. task Answer(s): D QUESTION: 59 Which are valid Service Now User Authentication Methods? (Choose three.) A. XML feed B. Local database C. LDAP D. SSO E. FTP authentication Answer(s): B,C,D QUESTION: 60 Access Control rules may be defined with which of the following permission requirements? (Choose three.) A. Roles B. Conditional Expressions C. Assignment Rules D. Scripts E. User Criteria F. Groups Answer(s): A, B,D QUESTION: 61 Which one of these applications is available to all users? A. Change https://Xcerts.com 14 CSA B. Incident C. Facilities D. Self-Service Answer(s): D QUESTION: 62 ServiceNow is a single-instance, multiple tenant architecture? A. True B. False Answer(s): B QUESTION: 63 What are the main UI component(s) of the ServiceNow Platform? A. Banner Navigator B. Banner Frame C. Application Frame D. Application Navigator E. Content Menu F. Content Frame Answer(s): B, D, F QUESTION: 64 There are _____ common types of Interfaces (Numeric Value) 6: There are six common types of interfaces A. Homepage: Consists of navigational elements, functional controls, and platform information. B. List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally. C. Form: Data is entered into ServiceNow through forms D. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen. E. Maps: Display ServiceNow data graphically on a Google map F. Timelines: Used to track tasks or projects Answer(s): C QUESTION: 65 Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen? A. Form B. List C. Dashboard D. Timeline https://Xcerts.com 15 CSA Answer(s): C QUESTION: 66 What are the three components of a filter condition? A. Table B. Value C. Field D. Operator Answer(s): B, C, D QUESTION: 67 Configuration will not affect what others see on their forms. A. True B. False Answer(s): B QUESTION: 68 What displays a set of records from a table? A. View B. Dashboard C. Panel D. List Answer(s): D QUESTION: 69 A User is stored in which table? A. User [sys_user] B. User [ sys_user_group] C. User [ syst_user_profile] D. User [user_profile] Answer(s): A QUESTION: 70 A group is stored in which table? A. Group[user group] B. Group[sys_user] C. Group[sys_user_group] D. Group[sys_user_group_profile] Answer(s): C QUESTION: 71 https://Xcerts.com 16 CSA What are the 6 methods available for user authentication? A. Local Database: The user name and password in their user record in the instance database. B. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed C. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database. D. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database. E. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database. F. Digest Token: An encrypted digest of the user name and password in the user record. Answer(s): A, B, C, D, E,F QUESTION: 72 A role is recorded in which table? A. Role[sys_user] B. Role[sys_user_profile] C. Role[sys_user_record] D. Role[sys_user_role] Answer(s): A QUESTION: 73 What are the 5 provided Roles by ServiceNow? A. System Administrator: The admin role provides access to all platform features, applications, functions and data. B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management. D. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc. Answer(s): A, B, C, D, E QUESTION: 74 What are the two aspects to LDAP Integration? A. Data Population B. Data formatting C. Authorization D. Authentication Answer(s): A, D QUESTION: 75 https://Xcerts.com 17 CSA ServiceNow uses what term to describe all the data saved within a particular form? A. Fields B. Form C. Record D. Lists Answer(s): C QUESTION: 76 Tables are made up of which of the following? A. records B. lists C. forms. D. fields Answer(s): A, D QUESTION: 77 Which application is used to change the number format per table? A. Number Maintenance B. System Maintenance C. Table Maintenance D. Record Maintenance Answer(s): A QUESTION: 78 Record numbers have to be manually incremented A. True B. False Answer(s): B QUESTION: 79 What is the master table that contains a record for each table in the database? A. [sys_master_db] B. [sys_db_object] C. [sys_master_object] D. [sys_object_db] Answer(s): B QUESTION: 80 Knowledge articles within a knowledge base are grouped by category. A. True https://Xcerts.com 18 CSA B. False Answer(s): A QUESTION: 81 Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments. A. True B. False Answer(s): A QUESTION: 82 What are the four knowledge workflows available in the ServiceNow base instance? A. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state B. Instant Publish: Immediately publishes a draft article without requiring an approval C. Instant Retire: Immediately retires a published article without requiring an approval D. Retire Knowledge: Moves a knowledge article to the retired state. Answer(s): A QUESTION: 83 What is a way that you can mark a knowledge article for review? A. Flag article B. Review C. Bookmark D. On Hold Answer(s): A QUESTION: 84 What are the two pathways to view feedback left on a published article? A. Knowledge > articles > My Flagged B. Knowledge base > my knowledge > flagged articles C. Knowledge > My articles > Flagged D. Knowledge > articles > published Answer(s): A, D QUESTION: 85 What is the purpose of flagging an article in a knowledge base? A. To mark an article to read later. B. Allow a user to submit feedback about an article C. Reporting an error https://Xcerts.com 19 CSA Answer(s): B QUESTION: 86 What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles. A. User conditions B. User info C. User Criteria D. User permissions Answer(s): C QUESTION: 87 Where would you go in ServiceNow to order services and products offered by various departments? A. Service Catalog B. Self Service C. Service Department D. Customer Service Answer(s): A QUESTION: 88 What refers to an application or system that accesses a remote service or another computer system, known as a server? A. Server B. Client C. Script D. Policies Answer(s): B QUESTION: 89 FILL IN THE BLANK _______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database. A. Server B. Client Answer(s): A QUESTION: 90 database live at the Data Center. A. True B. False https://Xcerts.com 20 CSA Answer(s): A QUESTION: 91 Business Rules are used to enforce mandatory data on a form. A. True B. False Answer(s): B QUESTION: 92 UI Policy can make fields read-only, mandatory, or hidden. A. True B. False Answer(s): A QUESTION: 93 Which are states that you can make a field on a form using UI Policy? A. read-only B. write-only C. Necessary D. Mandatory E. Empty F. Hidden Answer(s): A, D, F QUESTION: 94 Data Policy can enforce mandatory data on import. A. True B. False Answer(s): A QUESTION: 95 UI Action can prompt that an Incident has been successfully submitted. A. True B. False Answer(s): A QUESTION: 96 What is the difference between UI Policy and UI Action? A. UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save https://Xcerts.com 21 CSA button visible for appropriate users. B. UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users. Answer(s): B QUESTION: 97 Which one of the following statements describes a characteristic of role assignment? A. Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role B. Users can click on the Personalize Role feature to try different roles C. A role is granted to a user by the System Administrator D. Each user has a role in the ServiceNow platform Answer(s): A QUESTION: 98 What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers A. You should never assign roles to groups. B. You should assign roles to users. C. You should assign roles to groups D. You should add users to groups Answer(s): C ,D QUESTION: 99 Which configuration allows you to use a script to coalesce data in Import Sets? A. Multiple-field coalesce B. No coalesce C. Conditional coalesce D. Single-field coalesce Answer(s): C QUESTION: 100 Which one of the following modules can be used to view field settings for a table? A. Tables & Columns B. Access Control C. Columns and Fields D. Tables and Fields Answer(s): A Explanation: Exam Topic: 2, Exam Pool B QUESTION: 101 https://Xcerts.com 22 CSA What is a role in ServiceNow? A. A role is one record m the Role [sys_user_role] table B. A role is one record in the Role Iuser_sys_role] table C. A role is a persona used In Live Feed Chat D. A role Is a set of modules for a particular application Answer(s): A QUESTION: 102 What are the three components of a filter condition? A. Field. Operator and Value B. Condition. Operator, and Value C. Field, Condition, and Value D. Variable, Field, and Value Answer(s): A QUESTION: 103 Which one of the following statements is true? A. When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field B. When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident C. When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values D. When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section Answer(s): D QUESTION: 104 What kind of data can Import Sets use to populate tables in ServiceNow? A. CSS, SOAP, and Excel B. XML. CSV, and Excel C. SOAP, REST, and XML D. XML, SOAP, and CSS Answer(s): B Explanation: https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/import- sets/concept/c_ImportDataUsingImportSets.html QUESTION: 105 What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application? https://Xcerts.com 23 CSA A. The Task table is the only table that can be a destination for imported data in the Transform Map module B. The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module C. Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module D. Any ServiceNow table can be a destination for imported data in the Transform Map module Answer(s): B QUESTION: 106 Which one of the following is NOT a type of Visual Task Board? A. Feature B. Guided boards C. Flexible D. Freeform Answer(s): A Explanation: https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task- boards/reference/r_BoardStructure.html QUESTION: 107 What is the purpose of a Data Policy? A. Data Policies enforce security B. Data Policies standardize data in Update Sets C. Data Policies enforce data consistency D. Data Policies apply to lists to standard data Answer(s): C QUESTION: 108 A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken'' A. Go to the Number Maintenance application and change the prefix to "IN" for incident B. Create a Business Rule that modifies the prefix before the Insert operation C. The prefix of an incident cannot be changed because it is a built-in feature D. Submit a Change Request to ServiceNow Technical Support Answer(s): A QUESTION: 109 How do you make a list filter available to everyone? A. Make active, set visibility, and save B. Assign a name, set visibility, and save https://Xcerts.com 24 CSA C. Assign a group, set visibility, and save D. Make active, assign a name, and save Answer(s): B QUESTION: 110 What is NOT an example of a UI Action? A. Search B. Form buttons C. list Buttons D. Related Links Answer(s): C QUESTION: 111 In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list? A. personal ize.control B. personal_list C. ul_page_admin D. ui_action_admin Answer(s): A QUESTION: 112 What is the purpose of the Event Registry? A. The Event Registry lists all Events that have successfully completed within a 24-hour period B. The Event Registry is a list of all Events that originate through an integration C. The Event Registry is a module that provides Event definitions D. The Event Registry is a list of all Events that have successfully completed after being Invoked by a script Answer(s): A QUESTION: 113 What Is the purpose of the Fitter navigator In the Application Navigator? A. Filter applications in order of use B. Quickly navigate to applications and modules C. Collapse and expand applications D. List applications In order of Top Requests Answer(s): C QUESTION: 114 What is the difference between a Ul Policy and Data Policy? A. Data Policies run only after Ul Policies run successfully https://Xcerts.com 25 CSA B. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions C. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies D. Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services Answer(s): D QUESTION: 115 What is an Event in ServiceNow? A. An Event is a trigger that has a direct response in the platform B. An Event is an indication to the ServiceNow processes that something has occurred C. An Event is an indicator that a Priority 1 (P1) Incident has been logged D. An Event is a recognized, scheduled occurrence of a process Answer(s): B QUESTION: 116 Which one of the following is an accurate list of changes that are captured in an Update Set? A. Changes made to tables, forms, schedules, and client scripts B. Changes made to tables, forms, views, and fields C. Changes made to: tables, forms. Business Rules, and data records D. Changes made to: tables. forms groups, and configuration items (Cls) Answer(s): A QUESTION: 117 What are the three permission requirements that must evaluate to true for an access control rule to apply? Choose 3 answers A. Conditions B. table. C. Roles D. Script E. table." F. table.none Answer(s): C, D, E QUESTION: 118 When does the Submit button appear on a form? A. When saving an old record B. When creating a new record C. When changing the reference field in an existing record D. When updating an existing record https://Xcerts.com 26 CSA Answer(s): B QUESTION: 119 New records, new groups, and modified configuration Items (Cls): what do they have in common? A. They are included in an Update Set B. They are not captured in an Update Set C. They are customizations D. They do not have anything in common Answer(s): A QUESTION: 120 When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability? A. Long-term signals B. Non-signals C. Anti-signals D. Stability signals Answer(s): C QUESTION: 121 Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length? A. Sourcing fields B. Function fields C. Computational fields D. Calculation fields Answer(s): B QUESTION: 122 The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents? A. Incident Auto-Resolution B. Ticket Resolver C. Virtual Agent Helper D. Web Intelligence Answer(s): A QUESTION: 123 Which plugin allows users to install multiple applications, application-customizations. or plugins at once? https://Xcerts.com 27 CSA A. Application Integration and Plugin Delivery (A1PD) SpokeBatch Install B. Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install C. Multiple Integration and Process Delivery (MIPD) SpokeBatch Install D. Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install Answer(s): B QUESTION: 124 How can administrators utilize the same content for different notification channels? A. Configure Default notification content B. Enable Actionable notification content C. Provide Common notification content D. Set up Related notification content Answer(s): C QUESTION: 125 Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options A. Extended Validation Access (EVA) B. Organization Verification Card (OVC) C. Common Access Card (CAC) D. Domain Authentication Card (DAC) E. Personal Identify Verification (PIV) Answer(s): C, E QUESTION: 126 Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages? A. Localization Framework plugin (com.glide.localization_framework) B. Translation Framework plugin (com.glide.translation_framework) C. Multiple Language Framework plugin (com.glide.multiple.language_framework) D. Language Al Framework plugin (com.g I id e. language.ai _framework) Answer(s): A QUESTION: 127 Where in Flow Designer can users access information about actions that are added to the flow? A. Virtual Agent Help B. Local Action Help C. Help Panel D. Flow Assistant https://Xcerts.com 28 CSA Answer(s): C QUESTION: 128 How are local flow variables accessed in the Flow Designer Data panel? A. As newly generated icons B. As scratchpad variables C. As new tabs D. As data pills Answer(s): D QUESTION: 129 Which section of the ServiceNow UI allows you to perform a global search? A. Application Navigator B. Banner frame C. List pane D. Content frame Answer(s): B QUESTION: 130 What would NOT appear in the Application Navigator if "service" is typed into the filter field? A. Configuration > Business Services B. Self-Service > Knowledge C. Service Portal > Widgets D. Incident > Assigned to me Answer(s): D QUESTION: 131 Which of the following is used to categorize, flag, and locate records? A. Search B. Favorites C. Tags D. Bookmarks Answer(s): C QUESTION: 132 Which tool should be used to populate commonly used fields in a form? A. Template B. Reference Qualifier C. Formatter D. Assignment Rule Answer(s): A https://Xcerts.com 29 CSA QUESTION: 133 How is a group defined in ServiceNow? A. A group is one record stored in the Group Type [sys_user_group_type] table B. A group is one record stored in the Group [sys_user_group] table C. A group defines a set of users that share the same location D. A group defines a set of users that share the same job title Answer(s): B QUESTION: 134 What is a Notification? A. A new Knowledge article created by a Business Rule B. A tool for alerting users that events that concern them have occurred C. A message through Connect related to a Change Request D. An email file attachment Answer(s): B QUESTION: 135 What are two ways to generate an Event? (Choose two.) A. Business Rule B. Workflow C. Log entry D. Knowledge article publication Answer(s): A, B QUESTION: 136 Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables? A. Task [task] B. Assignment [assignment] C. Service [service] D. Workflow [workflow] Answer(s): A QUESTION: 137 Which of the following statements describes how data is organized in a table? A. A column is a field in the database and a record is one user B. A column is one field and a record is one row C. A column is one field and a record is one column D. A column contains data from one user and a record is one set of fields Answer(s): A https://Xcerts.com 30 CSA QUESTION: 138 What is a sys_id? A. Unique 32-character identifier that is assigned to every record B. A client-side Business Rule C. A server-side Business Rule D. Unique 64-character identifier that is assigned to every record Answer(s): A QUESTION: 139 When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform? A. snc_abc B. abc C. u_abc D. sys_abc Answer(s): C QUESTION: 140 Access Control rules may provide access security for which of the following database objects? A. For a specific role, group, or user B. For a specific row, column, or table C. For specific groups D. For a specific CMDB Configuration item Answer(s): D QUESTION: 141 What is the primary application used to load data into ServiceNow? A. Service Level Management B. Configuration C. System Import Sets D. System Update Sets Answer(s): C QUESTION: 142 Which of the following steps can be used to import new data into ServiceNow from a spreadsheet? A. Select Data Source, Schedule Transform B. Load Data, Create Transform Map, Run Transform C. Define Data Source, Select Transform Map, Run Transform D. Select Import Set, Select Transform Map, Run Transform https://Xcerts.com 31 CSA Answer(s): D QUESTION: 143 Which tool is used for creating dependencies between configuration items in the CMDB? A. CI Relationship Editor B. CMDB Builder C. CI Service Manager D. Cl Class Manager Answer(s): D QUESTION: 144 What is the difference between a UI Policy and Data Policy? A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions D. Data Policies run only after UI Policies run successfully Answer(s): C QUESTION: 145 What are the steps to retrieve an Update Set? A. Verify Update Set is Complete, Retrieve, Preview, Apply B. Verify Update Set is Complete, Test Connection, Apply C. Verify Update Set is Complete, Test Connection, Commit D. Verify Update Set is Complete, Retrieve, Preview, Commit Answer(s): C QUESTION: 146 IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as A. an action B. a spoke C. a connection D. an integration step Answer(s): B QUESTION: 147 Which of the following protects applications by identifying and restricting access to available files and data? A. Application Configuration https://Xcerts.com 32 CSA B. Verbose Log C. Access Control Rules D. Application Scope Answer(s): D QUESTION: 148 ServiceNow contains a resource which provides the following: A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe? A. Common Services Data Model (CSDM) B. Information Technology Service Management (ITSM) C. Configuration Management Database (CMDB) D. Information Technology Infrastructure Library (ITIL) Answer(s): A Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc- type/resource- center/solution-brief/sbr-servicenow-common-service-data-model.pdf QUESTION: 149 An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this? A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned. B. The manager does not have the itil role. C. The manager is not a member of the Service Desk group. D. The manager is not a member of the Network and Hardware groups. E. The Assignment Group manager field is empty. Answer(s): C Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/users-and- https://Xcerts.com 33 CSA groups/task/t_CreateAGroup.html QUESTION: 150 What do you need to do before you can use an Application-based trigger in your flow? A. Activate application trigger spoke B. Activate trigger security rules C. Activate application spoke, and plug-ins as needed D. Assign Application trigger role [sn_app_trigger_write] to SME E. Activate application plugins only Answer(s): B QUESTION: 151 The ServiceNow platform includes which types of interfaces? (Choose three.) A. Now Mobile Apps B. Agent Control Center C. Back Office Dashboard D. Service Portals E. Now Platform® User Interfaces F. Field Service Taskboard Answer(s): A, D, E Explanation: A) https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile- ui/concept/mobile-config-navigation.html D and E. https://www.servicenow.com/products/service- portal.html QUESTION: 152 Which of the following are not included in an Update Set, by default? (Choose four.) A. Homepages B. Data C. Published Workflows D. Business Rules E. Schedules F. Database changes G. Related Lists H. Report Definitions I. Scheduled Jobs J. Client Scripts K. Views Answer(s): A, B, E, F Reference: https://docs.servicenow.com/bundle/paris-servicenow- platform/page/administer/workflow- administration/concept/c_WorkflowMovementWithUpdateSets.html https://Xcerts.com 34 CSA QUESTION: 153 You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.) A. Select Fields and Columns module B. Right click on form header, select Configure > Form Layout C. Click on context menu, select Configure > Form Designer D. Select Field Class Manager module Answer(s): B, C Reference: https://docs.servicenow.com/bundle/rome-it-service- management/page/product/change- management/task/t_CreateCustomField.html QUESTION: 154 Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables? A. Common Service Data Model (CSDM) B. Service Mapping Utility (SMU) C. Service Schema Map (SSM) D. CMDB Class Manager (CMDBCM) E. CI Class Manager (CICM) Answer(s): A Reference: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/csdm- implementation/concept/csdm-basics.html QUESTION: 155 What do you activate when you want to add applications or functionality within your development instance? A. App Package B. Updated Pack C. Patch D. Plugin E. App Updated Set Answer(s): D Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/plugins/concept/c_ServiceNowPlugins.html QUESTION: 156 What field contains a record's 32-character, unique identifier? https://Xcerts.com 35 CSA A. sn_rec_id B. rec_id C. u_id D. sys_id E. sn_gu_id F. sn_sys_id G. id Answer(s): D Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/table- administration/concept/c_UniqueRecordIdentifier.html QUESTION: 157 Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order? A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role B. Create Catalog Item and use the Not Available list to specify the Manager Group C. Create Catalog Item and use the Available For list to specify ITIL [itil] role D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role Answer(s): B Reference: https://docs.servicenow.com/bundle/orlando-it-service- management/page/product/service- catalog-management/task/t_AppUserCritItemsCat.html QUESTION: 158 What is used frequently to move customizations from one instance to another? A. Update Sets B. Code Sets C. Update Packs D. Configuration Logs E. Remote Sets F. Local Sets G. Code Packs Answer(s): A Reference: https://docs.servicenow.com/bundle/rome-it-operations- management/page/product/service- mapping/task/export-patterns.html QUESTION: 159 https://Xcerts.com 36 CSA What icon do you use to change the label on a Favorite? A. Clock B. Hamburger C. Pencil D. Three dots E. Triangle. F. Star Answer(s): C Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781451 QUESTION: 160 What needs to be specified, when creating a Business Rule? (Choose four.) A. UI action B. Table C. Fields to update D. Who can run E. Script to run F. Application scope G. Update set H. Timing I. Condition to evaluate Answer(s): A, B, E, F Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/list- administration/task/t_EditingAUIAction.html QUESTION: 161 What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time? A. Task Escalation Clock B. Service Level Agreements C. Inactivity Monitor D. Response Time Clock E. Business Time Remaining Answer(s): B Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/task- table/reference/r_ToolsForDrivingTasks.html#:~:text=Service%20level%20agreements%20can %20tra ck,completed%20within%20an%20allotted%20time.&text=Inactivity%20monitors%20ensure%2 0that %20tasks,a%20predefined%20period%20of%20time https://Xcerts.com 37 CSA QUESTION: 162 What is a quick way to create a report from a list view? A. Click on filter breadcrumb, drag and drop on the Report > Create New module B. Click Funnel, define filter conditions, click Create Report C. Click Context Menu, select Create Report D. Apply filter, right click on column header, select Bar Chart E. Apply filter, right click on column header, select Create Report Answer(s): B Reference: https://ut.service-now.com/sp?id=kb_article&number=KB0014148 QUESTION: 163 What import utility do you use when the field names on the import set match the name of the fields on the Target table? A. Schema Mapping B. Automatic Mapping C. Mapping Assist D. Mapping Dashboard Answer(s): B Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/script/server- scripting/concept/c_MappingOptions.html QUESTION: 164 As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs? A. Knowledge B. ServiceNow Wiki C. Knowledge Now D. SharePoint E. Stack Overflow Answer(s): A Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260 QUESTION: 165 A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue? A. Have them clear their cache. https://Xcerts.com 38 CSA B. Have them use the gear icon to set the employee's time zone. C. Recommend they use Chrome, instead of Explorer. D. Use the system properties to correct the instance's time zone. E. Have them correct the time zone on their computer. Answer(s): E Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171 QUESTION: 166 What are three security modules often used by the System Administrator? (Choose three.) A. System Properties > Security B. Utilities > Migrate Security C. System Security > Security D. Self-Service > My Access E. System Security > Access Control (ACL) F. Password Management > Security Questions G. System Security > High Security Settings Answer(s): A, E, G Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/security/reference/r_GeneralSecuritySettings.html QUESTION: 167 When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.) A. Make sure the latest flows are activated. B. Use the instance Incognito setting to quickly toggle between requester and approver. C. Impersonate the requester to ensure the form works. D. Make sure the requester's user record has a manager specified. E. Create and select your Testing Update Set, before starting the test cases. F. Use your Admin account, so you can approve the items quickly. Answer(s): D, E, F QUESTION: 168 What is a no-code approach to control the mandatory or read-only state of a form field? A. UI Action B. Client Script C. UI Script D. UI RuIe E. UI Policy Answer(s): E https://Xcerts.com 39 CSA Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/field- administration/concept/c_DataPolicy.html QUESTION: 169 When moving multiple update sets at one time, what might you do to facilitate the move? A. Batch B. Verify C. Test D. Preview Answer(s): A Reference: https://www.servicenowelite.com/blog/2016/8/7/update-sets QUESTION: 170 What is specified in an Access Control rule? A. Groups, Conditional Expressions and Workflows B. Table Schema, CRUD, and User Authentication C. Object and Operation being secured; Permissions required to access the object D. security_admin Answer(s): C Reference: https://www.servicenowelite.com/blog/2019/10/2/access- controls#:~:text=An%20instance%20uses%20access%20control,object%20and%20operation% 20bein g%20secured QUESTION: 171 Which icon would you double click, to expand and collapse the list of all Applications and Modules? https://Xcerts.com 40 CSA A. Star B. Clock C. Application D. Funnel Answer(s): C Reference: https://docs.servicenow.com/bundle/rome-platform-user- interface/page/administer/navigation- and-ui/task/ui16-navigator-tasks.html QUESTION: 172 What do you call any component that needs to be managed in order to deliver services? A. CSDM Items B. CMDB C. Configuration item D. Service Offerings E. Asset Answer(s): C Reference: https://infocenter.io/servicenow-cmdb-implementation/ QUESTION: 173 A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement? A. Specify the Dept_Mgr role on the catalog content block B. Add the Department Manager group to the catalog item's user criteria C. Add the Department Manager group to the catalog item's ACL D. Only publish the item in the HR service catalog E. Use a Dept_Mgr ACL on the HR service catalog Answer(s): C QUESTION: 174 A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: Incidents where the state is Closed Incidents where Assignment Group is Network After clicking the Funnel icon, what should the user do? A. Define the first condition; click AND button; define second condition; click Run B. Define the first condition; click AND button; define second condition; press enter C. Define the first condition; click OR button; define second condition; press enter https://Xcerts.com 41 CSA D. Define the first condition; click > icon on breadcrumb, define second condition; click Run E. Define the first condition; click > icon on breadcrumb, define second condition; press enter Answer(s): A QUESTION: 175 Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field? A. Incident.Major_Incident B. incident=>major_incident C. incidentmajor_incident D. incident||major_incident E. incident.major_incident Answer(s): E Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/contextual- security/concept/acl-rule-types.html QUESTION: 176 Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group. For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions. For Facilities, the item will be used for anyone in the company who needs room set up services. However, both departments have their own service catalogs. What do you do, to support these requirements? A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog. B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs. C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities. D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access. Answer(s): C QUESTION: 177 After finishing your work on High Security Settings, what do you do to return to normal admin security levels? A. Select Normal role B. Log out and back in C. Use System Administration > Normal Security module https://Xcerts.com 42 CSA D. Select Global Update Set E. End Impersonation Answer(s): B Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/security/concept/c_HighSecuritySettings.html QUESTION: 178 What type of field allows you to look up values from one other table? A. Reference B. Verity C. Options D. Selections E. Dot walk F. Lookup Answer(s): A Reference: https://support.microsoft.com/en-us/office/create-or-delete-a-lookup-field-87e84cbd- d60c-4473- 8a98-3e391c42f239#:~:text=A%20lookup%20field%20can%20display,order%20in%20the %20Orders%20table QUESTION: 179 Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications? A. Process Automation > Flow Designer B. Process Automation > Flow Administration C. Process Automation > Workflow Editor D. Process Automation > Process Flow E. Process Automation > Active Flows Answer(s): A Reference: https://docs.servicenow.com/bundle/rome-servicenow- platform/page/administer/process- automation-designer/concept/getting-started-process- automation.html QUESTION: 180 Which module is used as the first step for importing data? A. Coalesce Data B. Transform Data C. Import Data D. Load Data https://Xcerts.com 43 CSA Answer(s): D Reference: https://docs.servicenow.com/bundle/paris-platform- administration/page/administer/import- sets/concept/c_ImportDataUsingImportSets.htm QUESTION: 181 When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use? A. Flow Manager B. Flow Designer C. Flow Editor D. Workflow Editor E. Workflow Designer Answer(s): C Reference: https://docs.servicenow.com/bundle/rome-servicenow- platform/page/product/orchestration/reference/r-orchestration-introduction.html QUESTION: 182 When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them? A. Look up their password, so you can login with their account B. Initiate a Connect Chat session C. Install the Bomgar plug-in D. Impersonate the user E. Launch a NowChat window Answer(s): B QUESTION: 183 What is a key difference between Reporting and Performance Analytics? A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run. B. Performance Analytics can show trends; Reports cannot. C. Reports can be run on a scheduled basis; Performance Analytics cannot. D. Performance Analytics data can be published to Dashboards; Reports cannot. E. Performance Analytics shows KPIs; Reporting does not. Answer(s): B QUESTION: 184 While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that? https://Xcerts.com 44 CSA Right click on Priority and select what? A. Configure Lists B. Show Options C. Configure Task D. Show Choices E. Show Choice List F. Configure Options Answer(s): F QUESTION: 185 Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification? A. System Notification > Email > Notifications B. Administration > Notification Overview C. System Properties > Email > Settings D. User Preferences > Email > Notifications E. Click Gear > Notifications > New Answer(s): A Reference: https://docs.servicenow.com/bundle/rome-servicenow- platform/page/administer/notification/task/t_CreateANotification.html QUESTION: 186 When designing a flow, how do you reference data from a record, in that flow? A. Drag the table icon onto the flow definition B. Use the condition builder to specify the desired values C. Specify the source table on the data pill related list D. Drag the data pill onto the flow definition E. Add the table reference using the slush bucket Answer(s): D Reference: https://developer.servicenow.com/dev.do#!/learn/learning- plans/paris/citizen_developer/app_store_learnv2_flowdesigner_paris_using_flow_variables QUESTION: 187 On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.) A. Group B. Department C. My reports D. Team https://Xcerts.com 45 CSA E. Dashboards F. Global G. Admin H. Analytics I. All J. Company Answer(s): A, E, F, G Reference: https://docs.servicenow.com/bundle/rome-now- intelligence/page/use/reporting/task/t_ShareASetting.html QUESTION: 188 Which tool is used to define relationships between fields in an import set table and a target table? A. Transform Schema B. Schema Map C. Dictionary Map D. Transform Map E. Field Transformer F. Import Designer Answer(s): D Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/import- sets/concept/c_ImportSetsKeyConcepts.html QUESTION: 189 Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface? A. Agent Workspace B. Chat bot C. Virtual Agent D. Knowledge Chat E. Now Support Answer(s): C QUESTION: 190 Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations? A. Flows B. Action Sequences C. Action Sets D. Task Flows E. Flow Diagrams https://Xcerts.com 46 CSA Answer(s): E Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow- designer/concept/flow-designer.html#:~:text=the%20following%20components%3A- ,Flows,a%20particular%20application%20or%20process QUESTION: 191 From a form, what would you click to add additional fields to the form? (Choose two.) A. Context Menu > Form > Layout B. Context Menu > Configure > Form Layout C. Context Menu > Configure > Form Design D. Right click on header > Add > Field E. Context Menu > Form > Designer F. Right click on header > Configure > UX Dashboard Answer(s): B, D Reference: https://docs.servicenow.com/bundle/rome-it-service- management/page/product/change- management/task/t_CreateCustomField.html QUESTION: 192 What is the name of the table relationship, where two or more tables are related in a bi- directional relationship, so that the related records are visible from both tables in a related list? A. Database View B. Many to Many C. One to Many D. Extended Answer(s): B Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/managing- data/concept/c_DataManagement.html QUESTION: 193 On a Form header, what is the three bar icon called? A. Pancake icon B. Additional Actions or Context Menu C. Hamburger icon D. Cake icon Answer(s): C Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using- https://Xcerts.com 47 CSA forms/concept/c_FormContextMenu.html QUESTION: 194 Group records are stored in which table? A. Group [sn_user_group] B. Group [sys_user_group] C. Group [s_sys_group] D. Group [u_sys_group] Answer(s): B Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832548 QUESTION: 195 What function do you use to add buttons, links, and context menu items on forms and lists? A. UI Policies B. UI Settings C. UI Actions D. UI Config Answer(s): C Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/list-administration/concept/c_UIActions.html QUESTION: 196 On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing? A. Before, After, Async, Display B. Prior to, Synchronous, on Update C. Insert, Update, Delete, Query D. Before, Synchronous, Scheduled Job, View Answer(s): A Reference: https://docs.servicenow.com/bundle/rome-application- development/page/script/business- rules/reference/r_HowBusinessRulesWork.html QUESTION: 197 What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.) A. Local Sources (i.e. XML, CSV, Excel) B. Implementation Spoke https://Xcerts.com 48 CSA C. DataHub D. JDBC Connection E. Network Server F. LDAP Connection Answer(s): A, C, D, F Reference: https://developer.servicenow.com/dev.do#!/learn/learning- plans/quebec/servicenow_administrator/app_store_learnv2_importingdata_quebec_data_sourc es QUESTION: 198 What are the components that make up a filter condition? (Choose three.) A. Operator B. Match Criteria C. Value D. Column E. Field Answer(s): A, C, E Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using- lists/concept/c_Filters.html QUESTION: 199 When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account? A. Turn your computer off and on again B. Clear browser cache C. End Impersonation D. Log out and back in Answer(s): D Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/users-and- groups/concept/c_ImpersonateAUser.html QUESTION: 200 What controls the publishing and retiring process for knowledge articles? A. Approval Policies B. Approval Definitions C. Workflow Designer D. Workflows E. State Lifecycle https://Xcerts.com 49 CSA Answer(s): C Reference: https://docs.servicenow.com/bundle/rome-servicenow- platform/page/product/knowledge- management/reference/r_KnowledgeWorkflows.html Exam Topic: 3, Exam Pool C QUESTION: 201 What type of query allows you to filter list data using normal words, instead of the condition builder? A. Natural Language Query B. Alexa Query C. Machine Learning Query D. Predictive Intelligence Query E. Auto-suggest Query Answer(s): A QUESTION: 202 Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.) A. One Approval can have many Requests B. One Request can have many Requested Items C. One Requested Item can have many Approvals D. One Requested Item can have many Catalog Tasks E. One Cart can have many Requests Answer(s): B, D, E QUESTION: 203 On a filter condition, which component is always a choice list? A. Operator B. Filter Criteria C. Operation D. Match Criteria Answer(s): C Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/common- ui- elements/concept/c_ConditionBuilder.html QUESTION: 204 A Role is defined as what? A. A collection of permissions B. A set of user access policies https://Xcerts.com 50 CSA C. A Persona in a workflow D. A set of access control rules Answer(s): A Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/roles/concept/c_Roles.html QUESTION: 205 A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue? A. Create New module has a broken link B. Known intermittent issue with U115 C. User should be using Chrome instead of Explorer for their browser D. User has read role, but not the write role on the Inventory table E. User session has timed out Answer(s): D QUESTION: 206 What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case? A. Scenario Dashboard B. CI Use Case Modeler C. CMDB Use Case Modeler D. Common Service Data Model (CSDM) product view Answer(s): D Reference: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdm- implementation/reference/cmdb-use-case.html QUESTION: 207 A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager? A. Scheduled Reports, a custom snapshot table, and a Trend report B. Scheduled Reports and Excel C. Scheduled Reports, a custom snapshot table, and a Projection report D. Performance Analytics E. Key Performance Indicators Answer(s): C https://Xcerts.com 51 CSA Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance- analytics/concept/c_ForecastingData.html QUESTION: 208 What are advantages of using Flow Designer? (Choose three.) A. Supports advanced developers B. Enables complicated scripting C. Reduces technical debt D. Less manual scripting E. Smooth integration with 3rd party systems Answer(s): C, D, E QUESTION: 209 Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement? A. Add the role Log Write [sn_log_write] to the Impersonator Group B. Create user update set for impersonation tracking C. Activate the glide.sys.log_impersonation prop D. From User icon, select Elevate Roles E. On the Impersonator role record, right click and select Create Log Answer(s): C Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055 QUESTION: 210 When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value? A. Trigger runtime value B. Sequence runtime value C. Starting runtime value D. Data pill runtime value E. Input runtime value Answer(s): D Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow- designer/concept/data-population.html QUESTION: 211 The wait time for end users is based on the round-trip between the client and the server. https://Xcerts.com 52 CSA What activities are included in the round-trips? A. Request + Response B. Save + Update C. Write + Read D. Submit + Query E. Insert + Verify Answer(s): A Reference: https://docs.servicenow.com/bundle/rome-application-development/page/script/client- scripts/concept/client-script-best-practices.html QUESTION: 212 When importing data, what happens to imported rows, if no coalesce field is specified? A. All rows are rejected from the import, as coalesce field is required. B. All rows are treated as new records. No existing records are updated. C. Duplicate rows are rejected from the import. D. All rows are treated as new records, but errors will be flagged in the import log. Answer(s): D Reference: https://developer.servicenow.com/dev.do#!/learn/learning- plans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing QUESTION: 213 What is the most common role that has access to almost all platform features, functions, and data? A. Security Admin [security_admin] B. Sys Admin [sys_admin] C. Admin [sn_admin] D. System Administrator [admin] E. Base Admin [base_admin] Answer(s): C Reference: https://developer.servicenow.com/dev.do#!/guides/quebec/now- platform/glossary/developer- glossary QUESTION: 214 What feature do you use to specify which users are able to access a Service Catalog Item? A. Can Read Role B. Catalog User Role C. Can Order Tab D. User Criteria https://Xcerts.com 53 CSA Answer(s): D Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service- catalog- management/task/t_AppUserCritItemsCat.html QUESTION: 215 Which component of a table contains a piece of data for one record? A. Factor B. Field C. Datapoint D. Element E. Item Answer(s): B Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/managing- data/concept/c_DataDictionaryTables.html QUESTION: 216 What type of field has a drop down list, from which you can pick from pre-defined options? A. Choice B. Picker C. Drop down D. Option Answer(s): A Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538947 QUESTION: 217 User records are stored in which table? A. User [sys_user] B. User [sn_user] C. User [u_sys_user] D. User [s_user] Answer(s): A Reference: https://docs.servicenow.com/bundle/rome-platform-user- interface/page/administer/navigation- and-ui/concept/c_UserPreferences.html QUESTION: 218 What ServiceNow feature can be triggered by events, and is used to inform users about https://Xcerts.com 54 CSA activities or updates in ServiceNow? A. Notifications B. Alerts C. Texts D. Events E. Emails Answer(s): D Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/platform- events/concept/events.html QUESTION: 219 Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface? A. Agent Assist B. Virtual Agent C. Now Messenger D. Connect Agent Answer(s): B Reference: https://docs.servicenow.com/bundle/rome-release-notes/page/release-notes/analytics- intelligence-reporting/virtual-agent-rn.html QUESTION: 220 Which role can manage multiple knowledge bases? A. knowledge_base_admin B. kb_admin C. sn_kb_admin D. knowledge_admin Answer(s): D Reference: https://docs.servicenow.com/bundle/rome-servicenow- platform/page/product/knowledge- management/reference/r_KnowledgeRoles.html QUESTION: 221 Which statement correctly describes the differences between a Client Script and a Business Rule? A. A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded B. A Client Script executes on the server and a Business Rule executes on the client C. A Client Script executes on the client and a Business Rule executes on the server https://Xcerts.com 55 CSA D. A Client Script executes before a record is loaded and a Business Rule executes after a record is updated Answer(s): C Reference: https://community.servicenow.com/community?id=community_question&sys_id=77a80361db5c dbc 01dcaf3231f9619d9#:~:text=The%20major%20difference%20between%20of,deleted%2Fquerie d%20 from%20data%20base.&text=After%20that%2C%20the%20Client%20scripts,Client%20scripts %20tha t%20work%20onSubmit QUESTION: 222 What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.) A. Group members can choose their tasks from My Groups Work B. Groups can assign tasks to users based on on-call schedules C. Site support members can pick tasks, based on Location D. Groups can assign tasks to users based on skills E. Group members can avoid tasks, which are nearing SLA breach F. Groups can assign tasks to users based on availability Answer(s): B, C, D, F QUESTION: 223 What ServiceNow feature allows you to include data from a secondary related table on a report? A. SQL B. Dot Walking C. Outer Join D. Joins Answer(s): B Reference: https://docs.servicenow.com/bundle/rome-now- intelligence/page/use/reporting/concept/c_HowToAccessRelatedTables.html QUESTION: 224 What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.) A. Browser tab title B. Module text color C. Preferred browser D. Base theme E. Font style F. Animation style G. Header background color https://Xcerts.com 56 CSA H. Banner Image Answer(s): A, B, D, G, H Reference: https://docs.servicenow.com/bundle/rome-platform-user- interface/page/administer/navigation- and-ui/task/t_ConfigureLogoColorsSysDfltsUI16.html QUESTION: 225 Which field (or fields) is used as a unique key during imports? A. Match Fields B. Coalesce Fields C. Key Fields D. Sys IDs Answer(s): B Reference: https://developer.servicenow.com/dev.do#!/learn/learning- plans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing QUESTION: 226 You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use? A. Create Record Producer B. Create Catalog Item C. Create Order Guide D. Create Content Item Answer(s): A Reference: https://docs.servicenow.com/bundle/orlando-it-service- management/page/product/service- catalog-management/concept/request-fulfillment.html QUESTION: 227 What is the result of the order in which access controls are evaluated? A. Ensures user has access to the fields in a table, before considering their access to the table B. Ensures user can get to work as quickly as possible C. Ensures user has access to the application, before evaluating access to a module within the application D. Ensures user has access to a table, before evaluating access to a field in the table Answer(s): D Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0541355 https://Xcerts.com 57 CSA QUESTION: 228 Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs? A. Schema Map B. Dependency View C. Dependency Map D. Database View Answer(s): B Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/business- service-management-map-ng/concept/c_BusinesssServiceManagementMaps.html QUESTION: 229 What are examples of Core tables in the ServiceNow platform? A. Configuration, Connect, Chat B. Team, Party, Awards C. User, Task, Incident D. Work, Caller, Timecard Answer(s): C Reference: https://www.basicoservicenowlearning.in/2019/12/create-table-in-servicenow.html QUESTION: 230 Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base? A. Access List B. Can Access C. Accessible to D. Can Read Answer(s): D Reference: https://docs.servicenow.com/bundle/rome-servicenow- platform/page/product/knowledge- management/task/t_SelectUserCriteria.html QUESTION: 231 What are the main components of the Form Design interface? (Choose three.) A. Field Layout B. Page Header C. Field Navigator https://Xcerts.com 58 CSA D. Field Picker E. Form Layout Answer(s): B, C, E Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/form- administration/concept/c_FormDesign.html QUESTION: 232 What is used to determine user access to knowledge bases or a knowledge article? A. sn_kb_read, sn_article_read B. Privacy Settings C. Read Access Flag D. User Criteria Answer(s): D Reference: https://docs.servicenow.com/bundle/rome-servicenow- platform/page/product/knowledge- management/concept/user-access-knowledge.html QUESTION: 233 What are the three key tables in an enterprise CMDB? (Choose three.) A. cmdb B. sn_cmdb_bak C. cmdb_rel_ci D. sn_cmdb E. cmdb_bak F. cmdb_ci G. sn_cmdb_ci Answer(s): A, C, F Reference: https://community.servicenow.com/community?id=community_question&sys_id=7ab22ad5dbf20 49 8d82ffb2439961938 QUESTION: 234 What is the best practice related to using the Default Update Set for moving customizations between instances? A. Merge Default update sets before moving between instances B. Submit Default update set to application repository C. You should not use the Default Update sets for moving between instances D. Keep Default update set to maximum of 20 records, for troubleshooting purposes Answer(s): C https://Xcerts.com 59 CSA Reference: https://docs.servicenow.com/bundle/rome-application- development/page/build/system-update- sets/reference/default-update-sets.html QUESTION: 235 On what part of the ServiceNow instance, would you find the option to Impersonate User? A. Module B. Content Frame C. Application Navigator D. User Menu Answer(s): D Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/users-and- groups/concept/c_ImpersonateAUser.html QUESTION: 236 Which application is used primarily to load data into ServiceNow? A. Import Hub B. System Import Sets C. Data Import Configuration D. Import Management Answer(s): B Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/import- sets/reference/import-sets-landing-page.html QUESTION: 237 If a knowledge base has no access details specified, what users are able to read articles in that knowledge base? A. itil users B. Any user with an article's permalink C. Any active user D. No users E. Users with kb_user role Answer(s): C Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0623654 QUESTION: 238 A department manager asks an analyst to build some reports. Where do you recommend the analyst start? https://Xcerts.com 60 CSA A. Report Dashboard > Create New B. Reports > Getting Started C. Performance Analytics > Reports D. Self-Service > Reports E. Reports > Create New Answer(s): E Reference: https://kstate.service-now.com/kb_view.do?sysparm_article=KB12492 QUESTION: 239 What are the steps for applying an update set to an instance? A. Retrieve, Preview, Commit B. Specify, Transform, Apply C. Retrieve, Assess, Apply D. Get, Test, Push E. Pull, Review, Push Answer(s): A Reference: https://docs.servicenow.com/bundle/rome-application- development/page/build/system-update- sets/hier-update-sets/concept/us-hier-overview.html#us- hier-overview QUESTION: 240 When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table? A. Run Transform B. Run Import C. Import Dataset D. Execute Transform E. Schedule Transform Answer(s): D Reference: https://docs.servicenow.com/bundle/paris-platform-administration/page/script/server- scripting/task/t_CreatingAFieldMap.html QUESTION: 241 What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.) A. On list Context Menu, select Group By > Category B. On the Filter Menu, select Group By > Category C. Click Group On icon, select Category D. On Navigator Filter, type tablename.group.category and press enter E. On the Category column title, click Context menu > Group By Category https://Xcerts.com 61 CSA Answer(s): A, E Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using- lists/concept/c_GroupedLists.html QUESTION: 242 What is the definition of a group? A. An escalation pod B. A department C. A collection of users D. A collection of subject matter experts E. A team of users Answer(s): C QUESTION: 243 Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship? A. CSDM Schema B. Business Service Map C. Dependency View D. CI Class Map Answer(s): D QUESTION: 244 You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take? Choose 3 answers A. Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option. B. Create Catalog item for the tablet, and add a variable set to the form, for the accessary options. C. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector. D. Create a Records producer, and on the form, add a check box variable for each accessary option. E. On shopping Cart configuration, select option to show the Add Accessories button. Answer(s): A, B, C QUESTION: 245 The ServiceNow platform supports a wide variety of plus-and-play application. You can choose https://Xcerts.com 62 CSA from the included workflow or build your own workflow. Which of following these workflows are included in the platform? A. Employee Workflows B. Infrastructure Workflows C. Federal Workflows D. Manufacturing Workflows E. Customer Workflows F. IT Workflows Answer(s): A, F, E QUESTION: 246 What Service Catalog feature do you use to organize items into logical groups? A. Variable sets B. Catalog items C. Sections D. Categories Answer(s): A QUESTION: 247 A customer requests the following data quality measures be added: 1. Incident numbers should be read-only on all lists and forms, for all users. 2. Short Description field should be mandatory, on all records, across all applications, on insert. Which type of policy would you use to meet this requirement? A. Data policy B. Dictionary Design Policy C. Data Quality Policy D. Field Criteria Policy Answer(s): A QUESTION: 248 When creating a new notification, what must you define? Choose 3 answers A. What is the content of the notification B. The associated knowledge base C. Under what conditions is the notification sent D. Who receives the notification E. Settings for handling inactive user accounts Answer(s): A, C, D https://Xcerts.com 63 CSA QUESTION: 249 Which type of ServiceNow script runs on the web browser? A. Server script B. Local script C. Database script D. Client script Answer(s): D QUESTION: 250 How would you distinguish between a Base Class table and a Parent Class table? A. Base Class tables always have tables extended from them, Parent tables do not have tables extended from them. B. Base Class table is not extended from another table. Parent class tables may be extended from another table. C. Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both. D. Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables, Answer(s): B QUESTION: 251 What types of entities can receive task assignments, in ServiceNow? Choose 2 answers A. Groups B. Users C. Departments D. Teams. Answer(s): A, B QUESTION: 252 What are examples of UI Actions relating to forms? Choose 3 answers A. Form Context Menu B. Form View C. Form Buttons D. Form Links. E. Form Columns Answer(s): A, C, D QUESTION: 253 Which is the most efficient way to move large amounts of data between instances? https://Xcerts.com 64 CSA A. Export to Data Package B. Export to XML C. Update Sets D. Export to Zip Answer(s): B QUESTION: 254 When a custom table is created, which access control rules are automatically created? Choose 4 answers A. delete B. create C. execute D. read E. update F. write Answer(s): A, B, D, F QUESTION: 255 What does Natural Language Query allow you to do on a list? A. Automatically select a filter, based on keywords B. Filter list by typing in a phrase C. Predict the filter desired by the user D. Speak to the condition builder E. Set list filter, using audible commands Answer(s): A QUESTION: 256 On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base? A. Can Read B. Can Write C. Can Contribute D. Can Author E. Cannot Author Answer(s): C QUESTION: 257 When would you use the following steps? 1, Homepage Admin > Pages 2. Right click on Homepage record https://Xcerts.com 65 CSA 3. Select Unioad Portal Page A. To publish a Homepage to the Portal B. To retire a Homepage C. To delete a Homepage D. o To add a Homepage to an update set Answer(s): D QUESTION: 258 What is the platform name for the Group table? A. SyS_USer_group B. Sys_group C. group D. sys_groups Answer(s): A QUESTION: 259 When selecting the Target table for an import, which tables can you select? Choose 3 answers A. Tables within the global scope B. Tables within the existing application scope C. Tables outside of ServiceNow D. Tables which allow write access to other applications E. Related tables, using Dot Walk Answer(s): A, B, D QUESTION: 260 Farm a form, what would you click, to modify the order of the fields on the form? Choose 2 answers A. Context Menu > Configure > Form Layout B. Context Menu > Form > Layout C. Right click on header > Configure > Form Design D. Context Menu > Configure > Form Designer E. Right click on header > Configure > UX Dashboard Answer(s): A, C QUESTION: 261 On a form header, what icon would you click to access Template features? A. Paper clip B. More options (...) https://Xcerts.com 66 CSA C. Stamp D. Context Menu Answer(s): B QUESTION: 262 The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, files, and legend layout? A. Format B. Layout C. Style D. Configure Answer(s): C QUESTION: 263 While on an Incident record, how would you add a Tag for "Special Handling" to the record? A. Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter B. On the Special Handling field, check the box C. On the Tag field, select Special Handling from the choice list D. Click on the Context menu, select Add Tag, type Special Handling, press enter Answer(s): A QUESTION: 264 Which best describes a field in a SeniceNow table? A. A field is a table cell that stores data B. A field is a table row C. A field is an item that appears in a menu list D. A field is a record in a table Answer(s): C QUESTION: 265 While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue? A. There is a business rule, excluding Bob.Smith from any approvals. B. Bob Smith does not have a delegate set up on his account, C. The Bob Smith user account, does not have a manager specified. D. The manager does not have a delegate assigned, E. Bob Smith is a VIP. Answer(s): A QUESTION: 266 What capability allows users to create dashboards with widgets to visualize data over time in https://Xcerts.com 67 CSA order to identify areas of improvement? A. Analytics Reports B. Performance Analytics C. Scheduled Reports D. Reporting Answer(s): B QUESTION: 267 When building an extended table from a base table, which fields do you need to create? Choose 2 answers A. The mandatory fields for the base table. B. The reference fields for the base table. C. The fields that are not in the base table. D. The fields that are specific to the extended table. Answer(s): C, D QUESTION: 268 On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record? A. Drilkdown B. Lookup C. Quickview D. Preview E. Snapshot F. Reference: Answer(s): F QUESTION: 269 How would you navigate to the Schema map for a table? https://Xcerts.com 68 CSA A. System Dictionary > Show Schema Map; Select Table B. 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