Podcast
Questions and Answers
What is the primary purpose of a schema map in ServiceNow?
What is the primary purpose of a schema map in ServiceNow?
- To graphically organize the visual task boards for the CMDB
- To define records from specific tables as trouble sources for Configuration Items
- To enable administrators to configure applications on their instance
- To display the details of tables and their relationships in a visual manner (correct)
Which of the following is a technique used to retrieve information from a series of referenced fields from different tables?
Which of the following is a technique used to retrieve information from a series of referenced fields from different tables?
- Table-Walking
- Dot-Walking (correct)
- Record-Hopping
- Sys_ID Pulling
What is the primary function of a formatter in ServiceNow?
What is the primary function of a formatter in ServiceNow?
- To apply conditions to a table to find and work with data
- To populate fields automatically
- To configure applications on an instance
- To display information that is not a field in the record (correct)
What can be returned when searching using the App Navigator search field?
What can be returned when searching using the App Navigator search field?
What is the primary purpose of an Update Set?
What is the primary purpose of an Update Set?
Which of the following is a concept associated with the ServiceNow CMDB?
Which of the following is a concept associated with the ServiceNow CMDB?
What is the primary function of Group Management in ServiceNow?
What is the primary function of Group Management in ServiceNow?
What is the primary purpose of List Configuration in ServiceNow?
What is the primary purpose of List Configuration in ServiceNow?
When creating new Service Catalog items, what is a characteristic administrators should know about Service Catalog variables?
When creating new Service Catalog items, what is a characteristic administrators should know about Service Catalog variables?
What is the primary function of Column Context Menus?
What is the primary function of Column Context Menus?
How are Access Control rules evaluated?
How are Access Control rules evaluated?
What is the purpose of the Mapping Assist in the Load Data and Transform Map process?
What is the purpose of the Mapping Assist in the Load Data and Transform Map process?
What type of data is typically stored in the Configuration Management Database (CMDB)?
What type of data is typically stored in the Configuration Management Database (CMDB)?
What is the primary benefit of using update sets in ServiceNow?
What is the primary benefit of using update sets in ServiceNow?
What is a key feature of list configuration in ServiceNow?
What is a key feature of list configuration in ServiceNow?
Which of the following is a key aspect of group management in ServiceNow?
Which of the following is a key aspect of group management in ServiceNow?
What is common among new records, new groups, and modified configuration items?
What is common among new records, new groups, and modified configuration items?
Which type of fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
Which type of fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
What allows administrators to utilize the same content for different notification channels?
What allows administrators to utilize the same content for different notification channels?
What kind of KPI signals are used to make decisions that statistically support long-term workflow stability?
What kind of KPI signals are used to make decisions that statistically support long-term workflow stability?
What plugin allows users to install multiple applications, application-customizations, or plugins at once?
What plugin allows users to install multiple applications, application-customizations, or plugins at once?
What capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
What capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
What is a characteristic of modified configuration items when updating an existing record?
What is a characteristic of modified configuration items when updating an existing record?
What is the primary function of an Update Set?
What is the primary function of an Update Set?
Study Notes
Service Catalog Variables
- Service Catalog variables are not global by default.
Column Context Menus
- Column Context Menus display actions such as creating quick reports, configuring the list, and exporting data.
Access Control Rule Evaluation
- Access Control rules are evaluated from the general to the specific, so a table rule must be active to continue.
Load Data and Transform Map
- Mapping Assist is used for mapping fields using a Field Map.
Configuration Management Database (CMDB)
- The CMDB contains data about tangible and intangible business assets.
- The CMDB is associated with Service Processes, Tables and Fields, A Database, and The Dependency View.
Formatters
- A formatter is a form element used to display information that is not a field in the record.
App Navigator Search
- The App Navigator search field can return Names of Applications and Modules, Names of Modules, Names of Applications, and Favorites.
Dot-Walking
- Dot-Walking is a technique used to get information from a series of referenced fields from different tables.
Schema Map
- A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema.
Update Sets
- New records, new groups, and modified configuration Items (CIs) are included in an Update Set.
Performance Analytics
- Anti-signals are used to make decisions that statistically support long-term workflow stability.
Reporting
- Function fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length.
ServiceNow Virtual Agent
- The Incident Auto-Resolution capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents.
Plugin Installation
- The Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install plugin allows users to install multiple applications, application-customizations, or plugins at once.
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Description
Understanding characteristics of Service Catalog variables in ServiceNow, specifically for Administrators creating new Service Catalog items.
