Week 10 Lecture(1).pdf

Interview Skills & Nonverbal Language Week 10 BU 2073 Miss Amanda Paananen Part 1 Review: Inter view Questions The Job Interview Are you ready for the inter view? How can you get ready? Will the inter view process in Canada be similar to or ver y different from your experiences in your home countr y...

Interview Skills & Nonverbal Language Week 10 BU 2073 Miss Amanda Paananen Part 1 Review: Inter view Questions The Job Interview Are you ready for the inter view? How can you get ready? Will the inter view process in Canada be similar to or ver y different from your experiences in your home countr y? Interview Tips What are some things you can do to make sure you give a strong inter view and make yourself stand out from all the other applicants? These inter view tips will look at how you should Behave Dress Ta l k t o d e l i v e r t h e b e s t p o s s i b l e i n t e r v i e w. Interview Tips: Behaviour Be confident Mirror your inter viewer Have energy Body Language Be positive Vocabular y choices Make good eye contact Volume and tone of voice Interview Tips: Dress What should you wear to an inter view? Be professional Be comfortable D r e s s t o a v o i d d i s t ra c t i o n Dress at the level / style of the job you’re applying for or one step higher Interview Tips: Speaking Answering Questions Example) “How do you deal with an upset customer? ” Search for relevance not Set up: “Oh, upset custom ers can be a challenge.” memories Transi ti on: “I’ve found three ways to deal with this Answer questions with a set challenge and keep the customers happy and coming up back.” Follow with a transition Rule of Three: “The three things I do are: I keep a Use the Rule of Three Use a conclusion calm, positive attitude, I ask the custom er a lot of questions, and I make sure the customer feels valued.” Conclusion: “I’ve found doing these things helps resolve the problem and keep customers coming back.” Common Canadian Job Interview Questions 1. Te l l m e a l i t t l e a b o u t y o u r s e l f. This is your opportunity to explain how your skills and experience make you an excellent candidate for the job. Have a one minute biography of your relevant experience prepared before the i n t e r v i e w. T h i s b i o g r a p h y s h o u l d b e t a i l o r e d t o t h e j o b y o u a r e a p p l y i n g f o r. In the same way that you used the job description and company website to tailor your resume, you should tailor your one minute biography to the job for which you are being interviewed! Common Canadian Job Interview Questions 2. W h a t i n t e r e s ts y o u a b o u t t h i s job? Be honest and use vocabulary from j o b d e s c r i p ti o n i n y o u r a n s w e r. I f t h e j o b d e s c r i p ti o n i s f o r a customer service role, express how y o u e n j oy s e r v i n g c u s t o m e rs a n d g i v i ng t h e m a p o s i t i ve e x p e ri e n c e. Common Canadian Job Interview Questions 3. What are your greatest strengths? Be honest and use vocabular y from the job description in your answer. If the job requires the ability to multitask and work in a team, and you good at those things, include that in your answer. Common Canadian Job Interview Questions 4. What are your greatest weaknesses? Be honest but avoid saying that a skill listed in the job description is a weakness for you. If the job requires you to be a team player but you always prefer to work alone, do not say that! Yo u c o u l d s a y s o m e t h i n g l i k e “ I h a v e h i g h e x p e c t a t i o n s o f m y s e l f, s o I c a n f e e l b a d i f I d o n ’ t l e a r n a l l t h e a s p e c t s o f m y job fast enough. I really want to do a good job, so I work hard to learn quickly and I’m trying to be more patient with myself a n d t h e l e a r n i n g p r o c e s s.” A l w a y s i n c l u d e h o w y o u a r e w o r k i n g on improving upon your weakness. Common Canadian Job Interview Questions 5. What do you know about this company? Make sure you’ve researched the company before your inter view. If you have had positive personal experiences at the company, include those in your answer too. Common Canadian Job Interview Questions 6. Why should we hire you? Use the vocabular y from the job description to highlight your skills, strengths, and experiences that make you an ideal candidate Common Canadian Job Interview Questions 7. Why did you leave your last job? Don’t say bad things about your former boss, coworkers, or company! Explain that you moved, that you are looking to expand your experiences or take on a new challenge Common Canadian Job Interview Questions 8. Where do you see yourself in five years? A good answer shows loyalty and motivation to advance in your job. Common Canadian Job Interview Questions 9. What are your salary e x p e c ta ti o n s ? It is a good idea to be familiar with t h e s a l a r y ra n g e s i n y o u r a r e a f o r t h e j o b y o u a r e a p p l y i ng f o r. U s e t h e ra n g e a n d y o u r e x p e ri e n c e t o g i v e y o u r a n s w e r. Common Canadian Job Interview Questions 1 0. D o yo u h ave a ny q u e s t i on s f o r m e ? T h e a n s w e r s h o u l d b e ye s ! I n t e r vie ws a r e a c o nve r s at ion. A s k i ng q u e s t i on s s h o w s yo u a r e r e a lly i n t e r es te d in t h e j o b. Common Canadian Job Interview Questions Questions to ask the interviewer 1. What do you like the most about working here? 2. What is the biggest challenge the company will face this year and how will this position help solve that problem? 3. How will I measure my performance, so I know I am doing a good job? 4. What additional skills or experience do you wish I had that would make me a better candidate for this job? 5. What are the next steps in this process? Common Canadian Job Interview Questions 11. Tell me about a time you had to deal with a difficult customer This question is asking you about the past and your experience. Common Canadian Job Interview Questions 1 2. H o w w o u l d y o u h a n d l e a n u p s e t c u s t o m e r? Te l l m e a b o u t a t i m e y o u h a d t o d e a l w i t h a d i f f i c ul t c u s t o m e r This question is asking you about the past and y o u r e x p e ri e n c e. “At m y l a s t j o b, I h a d a c u s t o m e r w h o b e c a m e a n g r y t h a t t h e i r o r d e r wa s t a k i ng t o o l o n g. I d i d n’ t t a ke i t p e r s o n a l l y. I a p o l o g i z e d f o r t h e d e l a y a n d s a i d i f s h e wa n t e d t o s i t d o w n , I c o u l d b r i n g h e r o r d e r t o h e r w h e n i t wa s r e a d y. T h a t ’s w h a t I d i d. W h e n I b r o u g h t h e r o r d e r t o h e r, I s m i l e d a n d w i s he d h e r a g r e a t d a y.” What to Take to the Interview 1. A few extra copies of your resume 2. A notebook or paper and a pen 3. A list of references Part 2 NON-VERB AL COMMUNICATION Non-verbal Communication When you are trying to understand communication words are only part of the story. To analyse it properly you need to see and feel what is being said as well. Only 7% of meaning is in the words spoken. 38% of meaning is paralinguistic (the way that the words are said). 55% is in facial expression. (Mehrabian) Nonverbal Communication We are constantly communicating, even when we are not speaking. Unspoken communication makes up over half of what we tell others, and they tell us. It affects our work and personal relationships. Improve negotiating, management, and interpersonal skills by correctly interpreting body language and impor tant signals. The Power of Body Language U n d e r s t an ding b o d y l a n g u a ge d o e s m o r e t h a n i m p r ove r e l a tio ns hip s. Yo u w i l l g e t i n s i gh t i n t o t h e t h o u g h t s a n d f e e lin g s o f t h o s e a r o u n d yo u. B e c a u s e i t i s n o t a c o n s c i o us f o r m o f c o m m u n ic at ion , p e o p l e b e t ray t h e m s e lves i n t h e i r b o d y l a n g u a ge. Body language is powerful in several ways: 2. Creates self-awareness: 1. It is honest: Body Understanding body language conveys truth, language helps you identify even when words do not. your own actions that hinder success. 3. Understand feelings: Body language shows feelings and motive such as aggression, submission, deception, etc. Use these as cues to your communication. 4. Enhance listening and communication skills: Paying attention to body language makes someone a better listener. Hear between the words spoken to what is being said. Things to Consider… Facial expressions Eye contact Interpersonal distance Touch Body orientation and posture Hand and other gestures Your appearance Facial Expressions These usually show emotions. There are SIX Universal emotions: Surprise, Fear, Sadness, Anger, Happiness, Disgust Eye Contact Eye contact shows interest/attraction Look more frequently when we’re interested Staring can be un-nerving. Inter-Personal Distance T h e “ b u b b l e ” w e l i ke t o h a v e a r o u n d us. H o w c l o s e d o y o u f e e l c o m fo r t a b l e s t a n d i ng t o s o m e o n e e l s e ? W h a t d o d i s t a nc e s m e a n ? Generally speaking… T h e c o m f o r t zo n e s o f t h e ave ra g e We s t e r n er a r e a s f o l lo ws : I n t i ma te zo n e – p a r t n er s & f a m ily ( up to 45 cm) Pe r s o n a l zo n e – f r i e nd s a n d g r o u p d i s c u s s i on s ( 4 5 c m t o 1. 2 m – a b o u t a n a r m’s l e n g t h) S o c i a l zo n e – a c q u a i n tan c es a n d new groups (1.2m to 2.4m) Pu b l ic zo n e – u n k n o w n p e o p l e a n d l a r g e a u d i e nc e s ( 2. 4 m u p wa r d s ) Body Orientation and Postures We turn to people we are interested in. We turn away from those we dislike or aren’ t interested in. This can indicate: Aggression, Defensiveness, Interest, and Tension Hand and Other Gestures Can give more emphasis to what is said. For example: head nodding, moving your hands when you give directions Some are universal, but Some are culture dependent Not all are polite! Para-language Includes: Pitch, Stress, Timing, Pauses, Emotional tone of voice, Accent , Speech errors (um, err), Speed of speech, Interruptions Fast speech often indicates anxiety Slow speech is often assumed to mean low levels of intelligence Interruptions are usually natural, but can be forced (butting in) and there are gender differences Appearance We make instant judgements based on appearance – this process is known as Impression Formation An informal or untidy appearance will give people the impression you are informal in your work aspects of life (Implicit Personality Theory) So, dress accordingly. You can start smart and become casual, but not the reverse! More than Words Much of the way people communicate is nonverbal. Body language specifically focuses on physical, not tone, or pitch. Body Language includes... P r ox i mi ty : T h e d i s t a nc e b e t w e e n p eo ple Po s i t i o n i n g : Po s i t ion o f a b o d y Fa c i a l e x p r essi o n : Th e e ye s a r e p a r t ic u lar ly n o t i c e d. To u c h i n g : Th i s i n c l u de s o b j e c t s , p e o p l e, a n d t h e m s elves. B r e a t h i n g : Th e ra t e o f r e s p i ra tion i s t e l lin g. EYES DIRECT EYE CONTACT Shows you are interestedconsider common phrases about people in love- “she only has eyes for him”, “they can’ t keep their eyes off each other ” Confident Being truthful Avoiding Eye Contact Tr ying to hide something- lying Ner vous Not interested Eyes Glancing all Around Room Bored Lack of interest Rolling Eyes Disgust Disagreement Piercing Eye Contact Angr y Feels superior HEAD Nodding Head In agreement Shows you are listening and comprehending Playing with Hair Insecure Ner vous Self-conscious FACE Smiling Says I am happy to be here Friendly, inviting Puts someone at ease Agreement Sweating Ner vous Scared Yawning Boredom Exhaustion Blushing Embarrassed Angr y Shy Hands Fidgeting with rings, watch, cufflinks, buttons, pens, fingernails, etc Ner vous Scared Lack of confidence Clutching: back of a chair, notes, desk, side of a lectern Ner vous Scared Lack of confidence Drumming Fingers Boredom Lack of interest Frustration BODY Leaning toward speaker or positioning body toward speaker (when seating down) Interest In agreement Arms Crossed Opposition Thinking deeply Defensive Putting up an unconscious barrier between yourself and others Feet on Desk, Hands behind Head or on Hips Dominance Power Overconfident Looking at Watch, Door Lack of interest Boredom Preoccupied Brisk Walk Confidence Standing Tall Confidence