Operations Management Report - Interworld Colleges Foundation

 Interworld Colleges Foundation, Inc -- Paniqui COLLEGE DEPARTMENT Burgos St. Paniqui , 2307 , Tarlac **OPERATIONS MANAGEMENT** **Bachelor of Science in Accountancy -- 1** **Submitted by** Jhalyza Mhel Arizo Jamilla M. Balmores Darline Luise D. Corpuz Jasmine T. Dungca...

 Interworld Colleges Foundation, Inc -- Paniqui COLLEGE DEPARTMENT Burgos St. Paniqui , 2307 , Tarlac **OPERATIONS MANAGEMENT** **Bachelor of Science in Accountancy -- 1** **Submitted by** Jhalyza Mhel Arizo Jamilla M. Balmores Darline Luise D. Corpuz Jasmine T. Dungca Louraine Jaide G. Gigante Aliah D. Lampa Karyl Ann C. Luna John Mike A. Palarca Kristopher John Q. Zapanta **Submitted to** Giselle S. Pasion **Dr. Walter Andrew Shewart** *Grandfather of Quality Management* - Died on March 11, 1967, in Troy Hills, New Jersey - Edna Hart is his wife - In 1924, Shewart determined the problem of variety in terms of assignable cause and chance cause. - In May 16, 1924,he prepared a message and about 1\|3 of the page was devoted to a plain diagram that people would today recognize as a control chart. This memorandum set forth the essential principles and considerations that become known as process quality control. - He develop the Shewart cycle: (PDSA) Plan-Do-Study-Act or (PDCA) Plan-Do-Check-Act, this is to manage the effect of variations - He stressed that eliminating variability improved quality. - His principle was that bringing a process into a state of statistical control would permit the distinction between assignable and chance cause variation. **Armand Feigenbaum** *(April 6, 1920 - Nov. 13, 2014)* He devised the concept of Total Quality Control which inspired Total Quality Management. He was the first to classify quality cost as cost of prevention, appraisal Internal and external failures. He is given the credit to the formation of the idea of total control in his book **Quality control** - principles, practice and administration (1961) and his article Total Quality Control (1956). **The Three Steps to Quality** 1. **Quality Leadership** - the management must maintain a constant focus and lead the quality efforts. 2. **Modern Quality Technology** - the traditional quality development processes cannot resolve 80% - 90% of quality problems. 3. **Organizational Commitment** - continuous training and motivation of the whole workforce. **Feigenbaum 10 points on TQM include:** 1. Quality is consciousness programmed not only a technical function. 2. Quality is not what an engineer or marketer says but it is that what the customer speaks of. 3. Quality and cost are a sum, not differences. 4. Quality must be organized to identify everybody\'s job in the organization. 5. Quality is technique of managing an organization good management means continuous stress on the quality. 6. The quality improvement highlighting must take place all through all activate of the organization. 7. Quality is realized through assistance and contribution of each and every person related to the organization, it is also an ethic. 8. Continuous quality improvement needs extensive range of new and existing quality technology of information applications. 9. Total quality program approach leads to productivity and is most effective and less capital intensive. 10. Quality comes, if it is clear, customer oriented, effective and structured. - He state the total quality management covers the complete scope of the product and service \"life cycle\" from product conception through production and customer service. - The stress is on the prevention of poor quality rather than detecting it after the event. - He stated the deduction and training should address the three vital areas of quality attitudes, quality knowledge and quality skills. - Quality control underlining that human relation was a fundamental issue in quality control activities and such things as statics and preventive measures were only a fractions of the whole equation. - Quality is what fits the customer and right price. - Though inspiring and pushing everybody in an organization to realize their responsibilities and potential on the quallty of product on service.