Salesforce Certified AI Associate Exam Results PDF

## Salesforce Certified AI Associate Exam Results **Result:** Pass **Topic** | **Percentage Correct** ------- | -------- AI Fundamentals | 85% AI Capabilities in CRM | 100% Ethical Considerations of AI | 73% Data for AI | 73% **Congratulations!** You have successfully completed the certification...

## Salesforce Certified AI Associate Exam Results **Result:** Pass **Topic** | **Percentage Correct** ------- | -------- AI Fundamentals | 85% AI Capabilities in CRM | 100% Ethical Considerations of AI | 73% Data for AI | 73% **Congratulations!** You have successfully completed the certification exam to become a Salesforce Certified AI Associate. Welcome to the ranks of Certified Professionals! **Salesforce Certified AI Associate** **Time Remaining:** 00:59:57 Your assessment responses are listed below. Asterisks (*) next to the item number indicate you have marked that item for review. Click on the item number to return to the desired item. When you are ready to submit your assessment, click the 'Submit Exam' button below to submit your responses and end the assessment. **Assessment Summary** * Number of Items: 40 * Number of Items Answered: 0 * Number of Items Unanswered: 0 * Number of Items Marked for Review: 0 **Answers** | Item | Answer | |---|---| | 1 | B | | 2 | A | | 3 | B | | 4 | B | | 5 | A | | 6 | B | | 7 | A | | 8 | A | | 9 | A | | 10 | B | | 11 | A | | 12 | C | | 13 | A | | 14 | B | | 15 | C | | 16 | B | | 17 | B | | 18 | A | | 19 | A | | 20 | C | | 21 | A | | 22 | C | | 23 | B | | 24 | A | | 25 | A | | 26 | C | | 27 | A | | 28 | B | | 29 | A | | 30 | B | | 31 | A | | 32 | A | | 33 | A | | 34 | A | | 35 | B | | 36 | C | | 37 | C | | 38 | A | | 39 | A | | 40 | A | **Salesforce Certified AI Associate** **Time Remaining:** 01:00:00 **40 of 40.** What is the most likely impact that high-quality data will have on customer relationships? * A. Improved customer trust and satisfaction * B. Higher customer acquisition costs * C. Increased brand loyalty **Salesforce Certified AI Associate** **Time Remaining:** 01:00:04 **39 of 40.** What are the key components of the data quality standard? * A. Accuracy, Completeness, Consistency * B. Reviewing, Updating, Archiving * C. Naming, Formatting, Monitoring **Salesforce Certified AI Associate** **Time Remaining:** 01:00:06 **38 of 40.** What can bias in AI algorithms in CRM lead to? * A. Ethical challenges in CRM systems * B. Advertising cost increases * C. Personalization and targeted marketing changes. **Salesforce Certified AI Associate** **Time Remaining:** 01:00:10 **37 of 40.** Cloud Kicks wants to use Einstein Prediction Builder to determine a customer's likelihood of buying specific products; however, data quality is a concern. How can data quality be assessed quickly? * A. Build a Data Management Strategy. * B. Run reports to explore the data quality. * C. Leverage data quality apps from AppExchange. **Salesforce Certified AI Associate** **Time Remaining:** 01:00:12 **36 of 40.** A data quality expert at Cloud Kicks wants to ensure that each new contact contains at least an email address or phone number. Which feature should they use to accomplish this? * A. Autofill * B. Duplicate matching rule * C. Validation rule **Salesforce Certified AI Associate** **Time Remaining:** 01:00:14 **35 of 40.** What role does data quality play in the ethical use of AI applications? * A. High-quality data ensures the presence of demographic attributes required for personalized campaigns. * B. High-quality data is essential for ensuring unbiased and fair AI decisions, promoting ethical use, and preventing discrimination. * C. Low-quality data reduces the risk of unintended bias as the data is not overfitted demographic groups. **Salesforce Certified AI Associate** **Time Remaining:** 01:00:18 **34 of 40.** What is a key challenge of human-AI collaboration in decision-making? * A. Creates a reliance on AI, potentially leading to less critical thinking and oversight. * B. Leads to more informed and balanced decision-making * C. Reduces the need for human involvement in decision-making processes **Salesforce Certified AI Associate** **Time Remaining:** 01:00:21 **33 of 40.** Which statement exemplifies Salesforce's honesty guideline when training AI models? * A. Ensure appropriate consent and transparency when using AI-generated responses. * B. Minimize the AI model's carbon footprint and environmental impact during training. * C. Control bias, toxicity, and harmful content with embedded guardrails and guidance. **Salesforce Certified AI Associate** **Time Remaining:** 01:00:24 **32 of 40.** What should be done to prevent bias from entering an AI system when training it? * A. Import diverse training data. * B. Use alternative assumptions. * C. Include proxy variables. **Salesforce Certified AI Associate** **Time Remaining:** 01:00:27 **31 of 40.** How does AI within CRM help sales representatives better understand previous customer interactions? * A. Provides call summaries. * B. Triggers personalized service replies. * C. Creates, localizes, and translates product descriptions. **Salesforce Certified AI Associate** **Time Remaining:** 01:00:30 **30 of 40.** A business analyst (BA) wants to improve business by enhancing their sales processes and customer support. Which AI applications should the BA use to meet their needs? * A. Machine learning models and chatbot predictions. * B. Lead scoring, opportunity forecasting, and case classification. * C. Sales data cleansing and customer support data governance. **Salesforce Certified AI Associate** **Time Remaining:** 01:00:34 **29 of 40.** What is an example of ethical debt? * A. Launching an AI feature after discovering a harmful bias. * B. Violating a data privacy law and failing to pay fines. * C. Delaying an AI product launch to retrain an AI data model. **Salesforce Certified AI Associate** **Time Remaining:** 01:00:37 **28 of 40.** What is a key consideration regarding data quality in AI implementations? * A. Integration process of AI models with Salesforce workflows. * B. Data's role in training and fine-tuning Salesforce AI models. * C. Techniques for customizing AI features in Salesforce. **Salesforce Certified AI Associate** **Time Remaining:** 01:00:41 **27 of 40.** What is a potential source of bias in training data for AI models? * A. The data is skewed toward a particular demographic or source. * B. The data is collected in real time from source systems. * C. The data is collected from a diverse range of sources and demographics **Salesforce Certified AI Associate** **Time Remaining:** 01:00:44 **26 of 40.** Which type of bias imposes a system's values on others? * A. Automation * B. Association * C. Societal **Salesforce Certified AI Associate** **Time Remaining:** 01:00:46 **25 of 40.** A sales manager wants to improve their processes using AI in Salesforce. Which application of AI would be most beneficial? * A. Lead scoring and opportunity forecasting * B. Data modeling and management * C. Sales dashboards and reporting **Salesforce Certified AI Associate** **Time Remaining:** 01:00:48 **24 of 40.** What is the role of Salesforce's Trusted AI Principles in the context of CRM systems? * A. Guiding ethical and responsible use of AI * B. Providing a framework for AI data model accuracy * C. Outlining the technical specifications for AI Integration **Salesforce Certified AI Associate** **Time Remaining:** 01:00:52 **23 of 40.** What is machine learning? * A. AI that creates new content * B. A data model used in Salesforce * C. AI that can grow its intelligence **Salesforce Certified AI Associate** **Time Remaining:** 01:00:59 **22 of 40.** Which best describes the difference between predictive AI and generative AI? * A. Predictive AI and generative AI have the same capabilities but differ in the type of input they receive; predictive AI receives raw data whereas generative AI receives natural language. * B. Predictive AI uses machine learning to classify or predict outputs from its input data whereas generative AI does not use machine learning to generate its output. * C. Predictive AI uses machine learning to classify or predict outputs from its input data whereas generative AI uses machine learning to generate new and original output for a given input **Salesforce Certified AI Associate** **Time Remaining:** 01:01:01 **21 of 40.** What is a benefit of data quality and transparency as it pertains to bias; generative AI? * A. Chances of bias are mitigated. * B. Chances of bias are aggravated. * C. Chances of bias are removed. **Salesforce Certified AI Associate** **Time Remaining:** 01:01:04 **20 of 40.** Cloud Kicks wants to develop a solution to predict customers' product interests based on historical data. The company found that employees from one region use a text field to capture the product category, while employees from all other locations use a picklist. Which dimension of data quality is affected in this scenario? * A. Accuracy * B. Completeness * C. Consistency **Salesforce Certified AI Associate** **Time Remaining:** 01:01:08 **19 of 40.** In the context of Salesforce's Trusted AI Principles, what does the principle of Empowerment principally aim to achieve? * A. Empower users of all skill levels to build AI applications with clicks, not code. * B. Empower users to contribute to the growing body of knowledge of leading AI research * C. Empower users to solve challenging technical problems using neural networks. **Salesforce Certified AI Associate** **Time Remaining:** 01:01:12 **18 of 40.** The Cloud Kicks technical team is assessing the effectiveness of their development processes. Which established Salesforce Ethical Maturity Model should the team use to guide the development of trusted AI solutions? * A. Ethical AI Process Maturity Model * B. Ethical AI Prediction Maturity Model * C. Ethical AI Practice Maturity Model **Salesforce Certified AI Associate** **Time Remaining:** 01:01:16 **17 of 40.** A consultant conducts a series of Consequence Scanning Workshops to support testing diverse datasets. Which Salesforce Trusted AI Principle is being practiced? * A. Accountability * B. Inclusivity * C. Transparency **Salesforce Certified AI Associate** **Time Remaining:** 01:01:18 **16 of 40.** Why is it critical to consider privacy concerns when dealing with AI and CRM data? * A. Increases the volume of data collected. * B. Ensures compliance with laws and regulations. * C. Confirms the data is accessible to all users. **Salesforce Certified AI Associate** **Time Remaining:** 01:01:22 **15 of 40.** A service leader wants to use AI to help customers resolve their issues quicker in a guided self-serve application. Which Einstein functionality provides the best solution? * A. Recommendation * B. Case Classification * C. Bots **Salesforce Certified AI Associate** **Time Remaining:** 01:01:26 **14 of 40.** Cloud Kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequently asked questions. Which field of AI is most suitable for this scenario? * A. Computer vision * B. Natural language processing * C. Predictive analytics **Salesforce Certified AI Associate** **Time Remaining:** 01:01:30 **13 of 40.** Cloud Kicks wants to use AI to enhance its sales processes and customer support. Which capability should they use? * A. Einstein Lead Scoring and Case Classification * B. Sales Path and Automated Case Escalations * C. Dashboard of Current Leads and Cases **Salesforce Certified AI Associate** **Time Remaining:** 01:01:32 **12 of 40.** A system admin recognizes the need to put a data management strategy in place. What is a key component of a data management strategy? * A. Naming Convention * B. Color Coding * C. Data Backup **Salesforce Certified AI Associate** **Time Remaining:** 01:01:36 **11 of 40.** What is the role of data quality in achieving AI business objectives? * A. Data quality is required to create accurate AI data insights. * B. Data quality is important for maintaining AI data storage limits. * C. Data quality is unnecessary because AI can work with all data types. **Salesforce Certified AI Associate** **Time Remaining:** 01:01:39 **10 of 40.** A financial institution plans a campaign for preapproved credit cards. How should they implement Salesforce's Trusted AI Principle of Transparency? * A. Incorporate customer feedback into the model's continuous training. * B. Flag sensitive variables and their proxies to prevent discriminatory lending practices. * C. Communicate how risk factors such as credit score can impact customer eligibility. **Salesforce Certified AI Associate** **Time Remaining:** 01:01:43 **9 of 40.** Which Einstein capability uses emails to create content Knowledge articles? * A. Generate * B. Predict * C. Discover **Salesforce Certified AI Associate** **Time Remaining:** 01:01:47 **8 of 40.** What is a potential outcome of using poor-quality data in AI applications? * A. AI models may produce biased or erroneous results. * B. AI model training becomes slower and less efficient. * C. AI models become more interpretable. **Salesforce Certified AI Associate** **Time Remaining:** 01:01:51 **7 of 40.** How does a data quality assessment impact business outcomes for companies using AI? * A. Improves the speed of AI recommendations * B. Accelerates the delivery of new AI solutions * C. Provides a benchmark for AI predictions **Salesforce Certified AI Associate** **Time Remaining:** 01:01:55 **6 of 40.** Which action should be taken to develop and implement trusted generative AI with Salesforce's safety guideline in mind? * A. Develop right-sized models to reduce our carbon footprint. * B. Create guardrails that mitigate toxicity and protect PII. * C. Be transparent when AI has created and autonomously delivered content. **Salesforce Certified AI Associate** **Time Remaining:** 01:01:57 **5 of 40.** Cloud Kicks uses Einstein to generate predictions but is not seeing accurate results. What is a potential reason for this? * A. Poor data quality * B. Too much data * C. The wrong product **Salesforce Certified AI Associate** **Time Remaining:** 01:02:02 **4 of 40.** Which data does Salesforce automatically exclude from Marketing Cloud Einstein engagement model training to mitigate bias and ethical risks? * A. Geographic * B. Demographic * C. Cryptographic **Salesforce Certified AI Associate** **Time Remaining:** 01:02:05 **3 of 40.** A marketing manager wants to use AI to better engage their customers. Which functionality provides the best solution? * A. Bring Your Own Model * B. Journey Optimization * C. Einstein Engagement **Salesforce Certified AI Associate** **Time Remaining:** 01:02:09 **2 of 40.** Cloud Kicks learns of complaints from customers who are receiving too many sales calls and emails. Which data quality dimension should be assessed to reduce these communication inefficiencies? * A. Consent * B. Usage * C. Duplication **Salesforce Certified AI Associate** **Time Remaining:** 01:02:31 **1 of 40.** Cloud Kicks wants to use an AI model to predict the demand for shoes using historical data on sales and regional characteristics. What is an essential data quality dimension to achieve this goal? * A. Age * B. Reliability * C. Volume