Salesforce Certified AI Associate Exam PDF
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Uploaded by AwedGuqin3371
2024
Salesforce
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Summary
This is a Salesforce Certified AI Associate past paper. The paper includes questions and answers for the exam, covering various aspects of AI and its application in CRM systems. The exam was taken in 2024.
Full Transcript
Salesforce Certified Al Associate Time Taken: 24 minutes of 70 minutes total Result: Pass Al Fundamentals 100% Al Capabilities in CR...
Salesforce Certified Al Associate Time Taken: 24 minutes of 70 minutes total Result: Pass Al Fundamentals 100% Al Capabilities in CRM 100% Ethical Considerations of Al 93% Data for Al 93% Congratulabions! You have successfully completed the certification exam to become a Salesforce Certified Al Associate. Well Certified Professionals! 2024 KRYTERION, Inc. and KRYTERION, Limited - All Rights Reserved. ‘kry Your assessment responses are listed below. Asterisks(™) next to the item number indicate you have marked that item for review. Click on the item number to return to the desired item. When you are ready to submit your assessment, click the 'Submit Exam' button below to submit your responses and end the assessment, Assessment Summary Number of Items 40 Answered: Number of Items (] Unanswered: Number of Items o Marked for Review: Answers 1. A 2.8 3.A 4. A 3. B 6. B Z.C 8.cC 9.8 10.8 i b R o 12. A 13. 8 14. A 15. A 16. B 17. 8B i18. B 19. B 20, C 21.8 22.C 23.6 24. A 25.B 26. 8 27. A 28. A 29. A 30. A 21. B 32. C 33. 4 34. A 35. 8 36.A 37. B 38. C 39. C 40. B Salesforce Certified Al Associate Time Remaining: 00:46:30 40 of 40. Which best describes the difference between predictive Al and generative AlL? A, Predictive Al uses machine learning to classify or predict outputs from its input data whereas generative AI does not use machine learning to generate its output. B. Predictive Al uses machine learning to classify or predict outputs from its input data whereas generative Al uses machine learning to generate new and original output for a given input. L o0) O Predictive Al and generative Al have the same capabilities but differ in the type of input they receive; predictive Al receives raw data whereas generative Al receives natural language. O Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:46:36 39 of 40. What is an implication of user consent in regard to Al data privacy? Al O Al operates independently of user privacy and consent. 8. (O Al ensures complete data privacy by automatically obtaining user consent. c@ Al infringes on privacy when user consent is not obtained. D Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:46:41 38 of 40. What are predictive analytics, machine learning, natural language processing (NLP), and computer vision? A. O Different types of data models used in Salesforce e.0O Different types of automation tools used in Salesforce c@ Different types of Al that can be applied in Salesforce D Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:46:49 37 of 40. A sales manager wants to improve their processes using Al in Salesforce. Which application of AI would be most beneficial? A.( Data modeling and management B.@ Lead scoring and opportunity forecasting C. O Sales dashboards and reporting D Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:46:55 36 of 40. What does the term "data completeness" refer to in the context of data quality? A@ The degree to which all required data points are present in the dataset B.O The process of aggregating multiple datasets from various databases | of O The ablility to access data from multiple sources in real time D Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:01 35 of 40. Cloud Kicks plans to use automated chat as its primary support channel. Which Einstein feature should they use? Al O Discovery s.@ Bots C. O Next Best Action D Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:06 34 of 40. Cloud Kicks discovered multiple variations of state and country values in contact records. Which data quality dimension is affected by this issue? A.@ Consistency B. O Accuracy C. O Usage O Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:10 33 of 40. Cloud Kicks' latest email campaign is struggling to attract new customers. How can Al increase the company's customer email engagement? A.@ Create personalized emalls B. O Resend emails to inactive recipients (ot O Remove invalid email addresses O Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:15 32 of 40. What is the significance of explainability of trusted Al systems? A, O Increases the complexity of Al models B. O Enhances the security and accuracy of Al models C@ Describes how Al models make decisions =] Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:20 31 of 40. What is a benefit of data quality and transparency as it pertains to bias in generative AI? A, O Chances of bias are aggravated. B.@ Chances of bias are removed. O Chances of blas are mitigated. D Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:27 30 of 40. What is the main focus of the Accountability principle in Salesforce's Trusted Al Principles? A@ Taking responsibility for one’s actions toward customers, partners, and society B.O Ensuring transparency in Al-driven recommendations and predictions | of O Safeguarding fundamental human rights and protecting sensitive data D Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:32 29 of 40. Salesforce defines bias as using a person's immutable traits to classify them or market to them. Which potentially sensitive attribute is an example of an immutable trait? A.@ Financial status B.O Nickname C. O Email address D Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:37 28 of 40. What is a key challenge of human-AI collaboration in decision- making? A@ Creates a reliance on Al, potentially leading to less critical thinking and oversight 8. (O Leads to more informed and balanced decision-making O Reduces the need for human involvement in decision-making processes O Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:41 27 of 40. Which statement exemplifies Salesforce's honesty guideline when training AI models? A@ Minimize the Al model's carbon footprint and environmental impact during training. 8. Choose smaller better-trained models instead of larger more sparsely trained models, C: O Ensure appropriate consent and transparency when using Al-generated responses. D Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:47 26 of 40. What is a potential outcome of using poor-quality data in Al applications? Al O Al models are less accurate but easier to train. B, Al models may produce biased or erroneous results, C.O AL model training becomes slower and less efficient, O Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:52 25 of 40. In the context of Salesforce's Trusted Al Principles, what does the principle of Responsibility primarily focus on? Al O Providing a framework for data model accuracy B, Ensuring ethical use of Al C.O Outlining the technical specifications for AI integration O Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:47:58 24 of 40. What is the best method to safeguard customer data privacy? A Track customer data consent preferences. B. O Archive customer data on a recurring schedule. C. (O Protect customer data with encrypted access. =] Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:48:21 23 of 40. What are some of the ethical challenges associated with Al development? A. O Wonargf wantrdinan Acsdspeasetich timminates mee mabantial £on b Sveynitey B. O Striving for model explainability | o ° Testing models with diverse datasets O Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:48:24 22 of 40. What is an example of Salesforce's Trusted Al Principle of Inclusivity in practice? A, O Working with human rights experts L ®) Striving for model explainability c@ Testing models with diverse datasets D Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:48:28 21 of 40. What are the three commonly used examples of Al in CRM? Al O Einstein Bots, face recognition, recommendations B. Predictive scoring, forecasting, recommendations O Predictive scoring, reporting, Einstein Bots i Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:48:31 20 of 40. What is a sensitive variable that can lead to bias? A, O Education level B. O Country C.@ Gender O Mark this item for later review. comments: Please Provide Feedback here... Y Salesforce Certified Al Associate Time Remaining: 00:48:35 19 of 40. What is a potential source of bias in training data for AI models? A, O The data is collected from a diverse range of sources and demographics. B, The data is skewed toward a particular demographic or source, C.(O The data is collected in real time from source systems. =] Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:48:39 18 of 40. What are the potential consequences of an organization suffering from poor data quality? A O Low employee morale, stock devaluation, and inability to attract top talent B, Revenue loss, poor customer service, and reputational damage C.O Technical debt, monolithic system architecture, and slow ETL throughput D Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:48:45 17 of 40. Cloud Kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequently asked questions. Which field of AT is most suitable for this scenario? AO Predictive analytics B.@ Natural language processing & O Computer vision O Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:48:51 16 of 40. Cloud Kicks wants to optimize its business operations by incorporating Al into its CRM. What should the company do first to prepare its data for use with AI? A. () Determine data outcomes. B.@ Determine data availability. C. O Determine data biases. O Mark this item for later review. Comments: Please Provide Feedback here... Salesforce Certified Al Associate Time Remaining: 00:48:53 15 of 40. What is a benefit of a diverse, balanced, and large dataset? A Model accuracy B. O Model trainability