ServiceNow Certified System Administrator (CSA) 10 Practice Exams.pdf

ServiceNow Certified System Administrator (CSA) 10 Practice Exams Muhammad Zeeshan Ali, PMP, PMI-ACP, CSA, OCP Saqib Javed John, PMP, PMI-ACP, CSA, ITIL, SCJP, SCWCD, FIDIC OGMC Publications 2022 Copyright © 2022 by Organizational Governance Management Consultants (OGMC) All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the copyright owner except for the use of brief quotations in a book review or scholarly journal. Although the author and the publisher have made every effort to ensure the accuracy and completeness of information entered in this book, we assume no responsibility for errors, inaccuracies, omissions, or inconsistencies included herein. Any slights of people, places, or organizations are completely unintentional. “ServiceNow Certified System Administrator (CSA)” is certification marks in the United States and other nations, registered to the ServiceNow. All inquiries should be addressed to (e-mail): [email protected] First Printing: 2022 OGMC Publications ogmcpublications.com Ordering Information: Special discounts are available on quantity purchases by corporations, associations, educators, and others. For details, contact the publisher at the above-listed address. About Authors Muhammad Zeeshan Ali PMP, PMI-ACP, CSA, OCP Author of multiple books and numerous articles elaborating new dimensions of Agile framework and Traditional Project Management along with his work on Performance Management, PMO, Leadership, Team Building and Personal Motivation. He is best known for designing the first of its kind “Performance Measurement Matrix” to calculate number-based performance indicators and scoring for both Software Engineering Individuals and Teams. Zeeshan is a great advocate and promoter of adaptation of Agile Methodologies, Processes and Team Skill building. Zeeshan has over 20 years’ experience of managing 100+ mid-large scale, high visibility projects in both the Public and Private sectors. Experienced in managing several significant projects simultaneously and with a team spread over different geo-locations. Zeeshan has Degrees in Project Management (MS) and Computer Sciences (BS). He has been certified as a Project Management Professional (PMP) and Agile Certified Professional (PMI-ACP) by Project Management Institute (PMI), USA. Saqib Javed John PMP, PMI-ACP, CSA, ITIL, SCJP, SCWCD, FIDIC Saqib is one of the founding members and Managing Director of Organizational Governance Management Consultants (OGMC). He has professional expertise of more than 18 years of working on enterprise projects in various business domains ranging from a functional organization to projectized organization. Saqib has immense experience in developing and managing human behavior, process engineering and optimization, risk management, conflict management, performance maturity audits and policy-making. This is one of the reasons he is relatable to readers of Business and management professions. He is best known for his rapid-learning techniques and easy methods of practical implementations. He also has contributed to many anthologies. His work is helping thousands of students, teachers and professionals. Saqib is MS (IT), certified “Project Management Professional” (PMP) and “Agile Certified Practitioner” (ACP) from Project Management Institute (PMI) USA. He is also certified in “Information Technology Infrastructure Library” (ITIL) from Exin UK, “Sun Certified Java Programmer” (SCJP) and “Sun Certified Web Component Developer” (SCWCD) from Sun Microsystems USA. Zeeshan and Saqib are also the Authors of Exam Prep Series of PMP, ACP, RMP, ITIL and other Management related books like Inside Familiar Management, Private Life of Management, Applied Psychosomatic Planning, Agile Beyond Boundaries to name a few, which are gathering a lot of attention among the students, practitioners and professionals of business and management sciences. All their publications can be reviewed at ogmcpublications.com Both actively publish their exclusive articles and their blog can be reached at blog.ogmcs.com Dedicated to all the readers and those who inspired this work. Contents About CSA Exam CSA Exam Structure Practice Exam 1 Practice Exam 2 Practice Exam 3 Practice Exam 4 Practice Exam 5 Practice Exam 6 Practice Exam 7 Practice Exam 8 Practice Exam 9 Practice Exam 10 Preface ServiceNow is one of the dominant and globally known applications for managing IT Services Management, IT Operations Management, IT Business Management, IT Assets Management, GRC (Governance Risk and Compliance), SecOps (IT Security Operations), CSM (Customer Services Management), HRSD (HR Service Delivery) and much more. ServiceNow has very interactive, scalable, revolutionary and dynamic approach for managing IT infrastructure, operations, process flows and overall Information management. This book contains 10 practice exams with thought provoking questions to challenge your thinking and understanding, with great clarity, and each exam is designed to practice, manage and adjust the pace and time before going into of the real ServiceNow CSA exam. Answers are given at the end of each test to evaluate exam score and capability.. It is very effective for students and professionals looking to appear in “Certified System Administrator” (CSA) exam in near future or later. This Book is the right choice which gives you the opportunity to prepare for exam in a simplest way that ensures your success in first try. The authors of this book have provided all the information based on their personal knowledge and experience with good intentions. However, we strongly recommend consulting other books and information material to maximize your chances of success in the CSA or any other ServiceNow exam. About CSA Exam It’s important to know the CSA Exam purpose, testing options, examination content coverage, test framework, and the prerequisites necessary to become a ServiceNow Certified System Administrator. The ServiceNow System Administrator Certification demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system. Successfully passing this Certification exam also establishes a set of skills necessary to continue in the ServiceNow Certification paths. It is a prerequisite for advanced courses. Successful candidates have system administration roles and belong to groups that allow administrative access to ServiceNow administrative applications and modules. Prerequisites This exam does not have any specific requirements such as familiarity with programming languages such as JavaScript or C++. A successful candidate can; Create new applications and new modules to establish an information hierarchy. Manage users, groups, and roles. Personalize and create forms and fields for the various roles and groups to target company requirements. Define Service Level Agreements (SLAs), notifications, and reports. Interact with the ServiceNow Knowledge Base for company use. Implement Application Security by using high security settings and access controls. Populate the Configuration Management Database (CMDB) by defining Configuration Items (CIs) for company use. Move data in and out of an instance using update sets, import sets, and transform maps. Build Service Catalog items and variables, and apply workflows CSA Exam Structure The exam consists of 60 questions delivered in a 90-minute period. The following table shows the knowledge domains measured by this exam and the percentage of questions represented in each domain. Multiple Choice (single answer) For each multiple choice question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. True or False An examinee is presented with a statement and is asked to select the correct answer from the two options; the statement is either true or false. Matching An examinee is presented a list of items and is asked to match each item it to its correlating item displayed in a separate list. Testing Process Each candidate must register for the exam. During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified System Administrator exam is done through a consistent, friendly, user interface customized for ServiceNow tests. The Kryterion Testing Network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at an exact date and time so there is no waiting and a seat is reserved in the testing center Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system. Access to a web browser, a webcam, and broadband access to the Internet is required. Exam Results After completing and submitting the exam, results are immediately calculated and displayed to the candidate. A Pass or Fail message is displayed, giving the candidate immediate feedback. NOTE: Actual scoring information is not provided to protect the integrity of the exam. Practice Exam 1 Question 1 Which one of the following statements applies to a set of fields when they are coalesced during an import? A. If a match is found using the coalesce fields, the existing record is updated with the information being imported B. If a match is not found using the coalesce fields, the system does not create a Transform Map C. If a match is found using the coalesce fields, the system creates a new record D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported Question 2 What are the advantages of using Flow Designer? (Choose three) A. Supports advanced developers B. Enables complicated scripting C. Reduces technical debt D. Less manual scripting E. Smooth integration with 3rd party systems. Question 3 Which one of the following statements is a recommendation from ServiceNow about Update Sets? A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions C. Use the Baseline Update Set to store the contents of items after they are changed the first time D. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance Question 4 Which ServiceNow contains a resource which provides the following; A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe? A. Common Services Data Model (CSDM) B. Information Technology Service Management (ITSM) C. Configuration Management Database (CMDB) D. Information Technology Infrastructure Library (ITIL) Question 5 Buttons, form links, and context menu items are all examples of what type of functionality? A. Business Rule B. UI Action C. Client Script D. UI Policy Question 6 What is the purpose of flagging an article in a knowledge base? A. To mark an article to read later B. Allow a user to submit feedback about an article C. Reporting an error D. None of Above Question 7 What is a characteristic of importing data into ServiceNow? A. An existing Transform Map can be used one time on the same import set B. Coalesce fields are used only after running Transform C. Any user can manage and set up import sets D. An existing Transform Map can be used multiple times on the same import set Question 8 What is the difference between a UI Policy and Data Policy? A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions D. Data Policies run only after UI Policies run successfully Question 9 Select the three components of a Filter Condition: A. Field B. Sum C. Operator D. Value Question 10 Which section of the ServiceNow UI allows you to perform a global search? A. Application Navigator B. Banner frame C. List pane D. Content frame Question 11 What would NOT appear in the Application Navigator if ”service” is typed into the filter field? A. Configuration > Business Services B. Self-Service > Knowledge C. Service Portal > Widgets D. Incident > Assigned to me Question 12 Which of the following is used to categorize, flag, and locate records? A. Search B. Favorites C. Tags D. Bookmarks Question 13 How is coalesce used in Import Sets? A. Coalesce is a method to merge multiple Transform maps before the load data step in the import process B. Using coalesce, import sets may update existing records in a destination Production table C. If multiple fields are set to coalesce, then only the first coalesce value is used to match an existing record D. Using coalesce, the import set application does match source values to currently existing target values, a new record is inserted Question 14 What are the benefits of assigning work tasks to a group, rather than to an individual? (Choose four) A. Group members can choose their tasks from My Groups Work B. Groups can assign tasks to users based on on-call schedules C. Site support members can pick tasks, based on Location D. Groups can assign tasks to users based on skills E. Group members can avoid tasks, which are nearing SLA breach F. Groups can assign tasks to users based on availability Question 15 Which term refers to application menus and modules which you may want to access quickly and often? A. Breadcrumb B. Favorites C. Tag D. Bookmark Question 16 What is the difference between 'Insert' and 'Insert and stay’? A. Insert and stay creates new record and stays on the newly created record form, while Insert creates a new record & redirects to list view B. Insert and stay copies the record and redisplays the list while Insert copies the record and keeps it open C. Insert and stay creates new record and stays on the previous record form, while Insert creates a new record and stays on the newly created record form D. There's no major difference between 'Insert' and 'Insert and stay' Question 17 A Group represents? A. Users having common purpose B. Subscription C. Set of Permissions D. Collection of Tasks Question 18 Which of the following statements is true when a new table is created by extending another table? A. The new table archives the parent table and assumed its roles in the database B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table Question 19 What is the recommended way to share a report? A. Share the Report B. Download as PDF C. Attachment in Email D. None of Above Question 20 Which of the following are the ways an end user can leave feedback about an article? A. Leave the comment on the Article B. Mark the Article as helpful or not helpful C. Give Rating D. All of Above Question 21 In the Now Platform, filter conditions are also referred? A. Criteria B. Operators C. Breadcrumbs D. Search by Script Question 22 Which statements is not True? A. ServiceNow is not a SaaS (Software as a Service) B. ServiceNow is not a Multi-tenant system as there is a risk to mingle each other data C. Now Platform user interface is not the primary way to interact with the applications and information in a ServiceNow instance D. A record with no domain is "Global" until the record is assigned to a particular domain Question 23 After finishing your work on High Security Settings, what do you do to return to normal admin security levels? A. Select Normal role B. Log out and back in C. Use System Administration > Normal Security module D. Select Global Update Set E. End Impersonation Question 24 On a home page, which one of the following page elements accesses Knowledge Base Articles? A. System information B. My Requests C. Service catalog D. News. Question 25 What is the most common role that has access to almost all platform features, functions, and data? A. Security Admin [security_admin] B. Sys Admin [sys_admin] C. Admin [sn_admin] D. System Administrator [admin] E. Base Admin [base_admin] Question 26 What is the platform name for the User table? A. u_users B. sys_users C. x_users D. sys_user Question 27 For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? A. Service Catalog variables can only be used in Record Producers B. Service Catalog variables can only be used in Order Guides C. Service Catalog variables cannot affect the order price D. Service Catalog variables are global by default Question 28 Flow Designers can be used for? A. Integration with 3rd party systems/tools B. Orchestrate business processes across services C. Reduce scripting to simplify upgrades and deployments D. Extend flow content by subscribing to IntegrationHub or installing spokes E. Promotes process automation, to develop and share reusable actions F. All of Above Question 29 Which one of the following shows correct options visible in the Banner Frame? A. Help icon, global search, contextual app pill, user menu B. Homepage & dashboard, forms, list of records C. All menus, favorites, history, navigation filter D. None of above Question 30 What type of field relationship that can hold a reference to a record on another table? A. One-to-One B. One-to-Many C. Many-to-Many D. Many-to-One Question 31 The sequence of publishing Knowledge articles is? A. Draft --> Review --> Publish B. Review --> Draft --> Publish C. Draft --> Publish --> Review D. None of Above. Question 32 Which is not the main section while configuring email notifications? A. When to send B. Who will receive C. What it will contain D. Language of Email Question 33 Which icon would you double click, to expand and collapse the list of all Applications and Modules? A. Star B. Clock C. Application D. Funnel Question 34 Which are the major components of the Service Catalog? (Choose three) A. Field Items B. Versions C. Record Producers D. Order guides E. Workflows Question 35 Which of the following is used to initiate a flow? A. A Trigger B. Core Action C. A spoke D. An Event Question 36 Which of the following is not a Data Visualization Strategy? A. Reports B. Charts C. Export D. Dashboards Question 37 Which is the sequence to run an Update Set on an instance? A. Retrieve, Preview, Commit, Apply B. Preview, Retrieve, Commit, Apply C. Commit, Retrieve, Preview, Apply D. Apply, Retrieve, Preview, Commit Question 38 In what order should filter elements be specified? A. Field, Operator, then Value B. Field, Operator, then Condition C. Operator, Condition, then Value D. Value, Operator, then Field Question 39 Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface? A. Agent Assist B. Virtual Agent C. Now Messenger D. Connect Agent Question 40 Which technique is used to get information from a series of referenced fields from different tables? A. Table-Walking B. Sys_ID Pulling C. Dot-Walking D. Record-Hopping Question 41 Which one statement correctly describes Access Control rule evaluation? A. Rules are evaluated using roles. The role with the most permissions evaluates the rules first B. If more than one rule applies to a row, the older rule is evaluated first C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed D. Rules are evaluated from the general to the specific, so a table rule must be active to continue Question 42 What is the function of user impersonation? A. Testing and visibility B. Activate verbose logging C. View custom perspectives D. Unlock Application master list Question 43 What is the best practice related to using the Default Update Set for moving customizations between instances? A. Merge Default update sets before moving between instances B. Submit Default update set to application repository C. You should not use the Default Update sets for moving between instances D. Keep Default update set to maximum of 20 records, for troubleshooting purposes Question 44 What is a Record Producer? A. A Record Producer is a type of Catalog Item that is used for Requests, not Services B. A Record Producer creates user records C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog Question 45 Which statement is true about business rules? A. A business rule must run before a database action occurs B. A business rule can be a piece of Javascript C. A business rule must not run before a database action occurs D. A business rule monitors fields on a form Question 46 What are the steps for applying an update set to an instance? A. Retrieve, Preview, Commit B. Specify, Transform, Apply C. Retrieve, Assess, Apply D. Get, Test, Push E. Pull, Review, Push Question 47 When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform? A. snc_abc B. abc C. u_abc D. sys_abc Question 48 What icon do you use to change the label on a Favorite? A. Clock B. Hamburger C. Pencil D. Three dots E. Triangle. F. Star Question 49 What is generated from the Service Catalog once a user places an order for an item or service? A. A change request B. An Order Guide C. A request D. An SLA Question 50 What are different types of Data Sources, which may be imported into ServiceNow? (Choose four) A. Local Sources (i.e. XML, CSV, Excel) B. Implementation Spoke C. DataHub D. JDBC Connection E. Network Server F. LDAP Connection Question 51 When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account? A. Turn your computer off and on again B. Clear browser cache C. End Impersonation D. Log out and back in Question 52 If a knowledge base has no access details specified, what users are able to read articles in that knowledge base? A. ITIL users B. Any user with an article’s permalink C. Any active user D. No users E. Users with kb_user role Question 53 When creating a new notification, what must you define? (Choose three) A. The associated knowledge base B. Settings for handing inactive user accounts C. Under what conditions is the notification sent D. Who receives the notification E. What the content of the notification Question 54 Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request D. Order Guides take the user directly to the checkout without prompting for information Question 55 What are the three key tables in an enterprise CMDB? (Choose three) A. cmdb B. sn_cmdb_bak C. cmdb_rel_ci D. sn_cmdb E. cmdb_bak F. cmdb_ci G. sn_cmdb_ci Question 56 Which role can manage multiple knowledge bases? A. knowledge_base_admin B. kb_admin C. sn_kb_admin D. knowledge_admin Question 57 When importing data, what happens to imported rows, if no coalesce field is specified? A. All rows are rejected from the import, as coalesce field is required B. All rows are treated as new records. No existing records are updated C. Duplicate rows are rejected from the import D. All rows are treated as new records, but errors will be flagged in the import log Question 58 Which tool is used to have conversations with logged-in users in real-time? A. Connect Chat B. Now Messenger C. User Presence D. Comments Question 59 Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist? A. IMDB B. ITSM C. CSDM D. CMDB E. LDAP Question 60 Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three) A. One Approval can have many Requests B. One Request can have many Requested Items C. One Requested Item can have many Approvals D. One Requested Item can have many Catalog Tasks E. One Cart can have many Requests Practice Exam 1 Answer Sheet 1 A 31 A 2 A, D, E 32 D 3 A 33 C 4 A 34 C, D, E 5 B 35 A 6 B 36 C 7 D 37 A 8 C 38 A 9 A, C, D 39 B 10 C 40 C 11 D 41 C 12 C 42 A 13 B 43 C B, C, D, 14 44 D F 15 B 45 B 16 A 46 A 17 A 47 D 18 C 48 C 19 A 49 C 20 D 50 A 21 C 51 C 22 C 52 C 23 B 53 C, D, E 24 D 54 C 25 D 55 A, C, F 26 D 56 D 27 D 57 B 28 F 58 A 29 A 59 D 30 B 60 B, D, E Practice Exam 2 Question 1 Which section of the ServiceNow UI allows you to perform a global search? E. Application Navigator F. Banner frame G. List pane H. Content frame Question 2 How do you make a list filter available to everyone? A. Make active, assign a name, and save B. Assign a group, set visibility, and save C. Assign a name, set visibility, and save D. Make active, set visibility, and save Question 3 What would NOT appear in the Application Navigator if ”service” is typed into the filter field? E. Configuration > Business Services F. Self-Service > Knowledge G. Service Portal > Widgets H. Incident > Assigned to me Question 4 Which of the following is used to categorize, flag, and locate records? E. Search F. Favorites G. Tags H. Bookmarks Question 5 Which tool should be used to populate commonly used fields in a form? A. Template B. Reference Qualifier C. Formatter D. Assignment Rule Question 6 Which one of the following statements applies to a set of fields when they are coalesced during an import? E. If a match is found using the coalesce fields, the existing record is updated with the information being imported F. If a match is not found using the coalesce fields, the system does not create a Transform Map G. If a match is found using the coalesce fields, the system creates a new record H. If a match is not found using the coalesce fields, the existing record is updated with the information being imported Question 7 How is a group defined in ServiceNow? A. A group is one record stored in the Group Type [sys_user_group_type] table B. A group is one record stored in the Group [sys_user_group] table C. A group defines a set of users that share the same location D. A group defines a set of users that share the same job title Question 8 What is a role in ServiceNow? A. A role is one record in the Role [user_sys_role] table B. A role is a set of modules for a particular application C. A role is one record in the Role [sys_user_role] table D. A role is a persona used in Live Feed Chat Question 9 What is a Notification? A. A new Knowledge article created by a Business Rule B. A tool for alerting users that events that concern them have occurred C. A message through Connect related to a Change Request D. An email file attachment Question 10 Which one of the following is NOT a type of Visual Task Board? A. Flexible B. Freeform C. Feature D. Guided boards Question 11 What is (are) best practice(s) regarding users/groups/roles? (Choose two) A. You should never assign roles to groups. B. You should assign roles to users. C. You should add users to groups. D. You should assign roles to groups. Question 12 What are two ways to generate an Event? (Choose two) A. Business Rule B. Workflow C. Log entry D. Knowledge article publication. Question 13 Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables? A. Task [task] B. Assignment [assignment] C. Service [service] D. Workflow [workflow]. Question 14 User records are stored in which table? A. User [sys_user] B. User [sn_user] C. User [u_sys_user] D. User [s_user]. Question 15 Which one of the following statements is true about Column Context Menus? A. It displays actions such as creating quick reports, configuring the list, and exporting data B. It displays actions related to filtering options, assigning tags, and search C. It displays actions related to viewing and filtering the entire list D. It displays actions such as view form, view related task, and add relationship. Question 16 What are the advantages of using Flow Designer? (Choose three) F. Supports advanced developers G. Enables complicated scripting H. Reduces technical debt I. Less manual scripting J. Smooth integration with 3rd party systems. Question 17 Which one of the following modules can be used to view field settings for a table? A. Tables & Columns B. Access Control C. Columns and Fields D. Tables and Fields. Question 18 Which of the following statements is true when a new table is created by extending another table? E. The new table archives the parent table and assumed its roles in the database F. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields G. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself H. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table Question 19 Which of the following is true of Service Catalog Items in relation to the Service Catalog? A. They run behind the scenes B. They are the building blocks C. They are optional D. They provide options Question 20 Which one of the following statements is a recommendation from ServiceNow about Update Sets? E. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance F. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions G. Use the Baseline Update Set to store the contents of items after they are changed the first time H. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance Question 21 Which configuration allows you to use a script to coalesce data in Import Sets? A. Multiple-field coalesce B. No coalesce C. Conditional coalesce D. Single-field coalesce Question 22 What is the purpose of the Event Registry? A. The Event Registry lists all Events that have successfully completed within a 24-hour period B. The Event Registry is a list of all Events that originate through an integration C. The Event Registry is a module that provides Event definitions D. The Event Registry is a list of all Events that have successfully completed after being Invoked by a script Question 23 After finishing your work on High Security Settings, what do you do to return to normal admin security levels? F. Select Normal role G. Log out and back in H. Use System Administration > Normal Security module I. Select Global Update Set J. End Impersonation Question 24 Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables? A. Common Service Data Model (CSDM) B. Service Mapping Utility (SMU) C. Service Schema Map (SSM) D. CMDB Class Manager (CMDBCM) E. CI Class Manager (CICM) Question 25 What is the most common role that has access to almost all platform features, functions, and data? F. Security Admin [security_admin] G. Sys Admin [sys_admin] H. Admin [sn_admin] I. System Administrator [admin] J. Base Admin [base_admin] Question 26 What is the platform name for the User table? E. u_users F. sys_users G. x_users H. sys_user Question 27 What is a formatter? A. A formatter allows you to configure applications on your instance B. A formatter is a form element used to display information that is not a field in the record C. A formatter allows you to populate fields automatically D. A formatter is a set of conditions applied to a table to help find and work with data Question 28 What is a sys_id? A. Unique 32-character identifier that is assigned to every record B. A client-side Business Rule C. A server-side Business Rule D. Unique 64-character identifier that is assigned to every record Question 29 What are the benefits of assigning work tasks to a group, rather than to an individual? (Choose four) G. Group members can choose their tasks from My Groups Work H. Groups can assign tasks to users based on on-call schedules I. Site support members can pick tasks, based on Location J. Groups can assign tasks to users based on skills K. Group members can avoid tasks, which are nearing SLA breach L. Groups can assign tasks to users based on availability Question 30 What type of field relationship that can hold a reference to a record on another table? E. One-to-One F. One-to-Many G. Many-to-Many H. Many-to-One Question 31 Tables are made up of which of the following? A. records B. lists C. forms D. fields Question 32 What is specified in an Access Control rule? A. Groups, Conditional Expressions and Workflows B. Table Schema, CRUD, and User Authentication C. Object and Operation being secured; Permissions required to access the object D. security_admin Question 33 Which icon would you double click, to expand and collapse the list of all Applications and Modules? E. Star F. Clock G. Application H. Funnel Question 34 Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs? A. Schema Map B. Dependency View C. Dependency Map D. Database View Question 35 Which of the following is used to initiate a flow? E. A Trigger F. Core Action G. A spoke H. An Event Question 36 What refers to a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database? A. Server B. Client C. Script D. Policies Question 37 Reports can be created from which different places in the platform? (Choose two) A. List column heading B. Metrics module C. Statistics module D. View / Run module Question 38 Which component of a table contains a piece of data for one record? A. Factor B. Field C. Datapoint D. Element E. Item Question 39 Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface? E. Agent Assist F. Virtual Agent G. Now Messenger H. Connect Agent Question 40 Which ServiceNow contains a resource which provides the following; A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe? E. Common Services Data Model (CSDM) F. Information Technology Service Management (ITSM) G. Configuration Management Database (CMDB) H. Information Technology Infrastructure Library (ITIL) Question 41 Which one statement correctly describes Access Control rule evaluation? E. Rules are evaluated using roles. The role with the most permissions evaluates the rules first F. If more than one rule applies to a row, the older rule is evaluated first G. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed H. Rules are evaluated from the general to the specific, so a table rule must be active to continue Question 42 What are three security modules often used by the System Administrator? (Choose three) A. System Properties > Security B. Utilities > Migrate Security C. System Security > Security D. Self-Service > My Access E. System Security > Access Control (ACL) F. Password Management > Security Questions G. System Security > High Security Settings Question 43 What is the best practice related to using the Default Update Set for moving customizations between instances? E. Merge Default update sets before moving between instances F. Submit Default update set to application repository G. You should not use the Default Update sets for moving between instances H. Keep Default update set to maximum of 20 records, for troubleshooting purposes Question 44 What field contains a record’s 32-character, unique identifier? A. sn_rec_id B. rec_id C. u_id D. sys_id E. sn_gu_id F. sn_sys_id G. id Question 45 What information does the System Dictionary contain? A. The human-readable labels and language settings B. The definition for each table and column C. The information on how tables relate to each other D. The language dictionary used for spell checking Question 46 What are the steps for applying an update set to an instance? F. Retrieve, Preview, Commit G. Specify, Transform, Apply H. Retrieve, Assess, Apply I. Get, Test, Push J. Pull, Review, Push Question 47 What is a quick way to create a report from a list view? A. Click on filter breadcrumb, drag and drop on the Report > Create New module B. Click Funnel, define filter conditions, click Create Report C. Click Context Menu, select Create Report D. Apply filter, right click on column header, select Bar Chart E. Apply filter, right click on column header, select Create Report Question 48 Which tool is used to define relationships between fields in an import set table and a target table? A. Transform Schema B. Schema Map C. Dictionary Map D. Transform Map E. Field Transformer F. Import Designer Question 49 What is generated from the Service Catalog once a user places an order for an item or service? E. A change request F. An Order Guide G. A request H. An SLA Question 50 What are the main components of the Form Design interface? (Choose three) A. Field Layout B. Page Header C. Field Navigator D. Field Picker E. Form Layout Question 51 What is the object name for a rule that is specific to the Incident table and the Major Incident field? A. Incident.Major_Incident B. incident=>major_incident C. incidentmajor_incident D. incident||major_incident E. incident.major_incident Question 52 What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks? A. Answer Agent B. Live Feed C. Virtual Agent D. Connect Chat Question 53 UI Action can prompt that an Incident has been successfully submitted? A. True B. False Question 54 Which of the following statement describes the purpose of an Order Guide? E. Order Guides restrict the number of items in an order to only one item per request F. Order Guide provide a list of guidelines for Administrators on how to set up item variables G. Order Guide provide the ability to order multiple, related items as one request H. Order Guides take the user directly to the checkout without prompting for information Question 55 Table Access Control rules are processed in the following order? A. any table name (wildcard), parent table name, table name B. table name, parent table name, any table name (wildcard) C. parent table name, table name, any table name (wildcard) D. any table name (wildcard), table name, parent table name Question 56 What is a schema map? A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items B. A schema map graphically organizes the visual task boards for the CMDB C. A schema map graphically displays the Configuration Items that support a business service D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema Question 57 ServiceNow is a single-instance, multiple tenant architecture? A. True B. False Question 58 Which tool is used to have conversations with logged-in users in real-time? E. Connect Chat F. Now Messenger G. User Presence H. Comments Question 59 The display sequence is controlled in a Service Catalog Item using which of the following? A. The Default Value field in the Catalog Item form B. The Sequence field in the Catalog Item form C. The Order field in the Variable form D. The Choice field in the Variable form Question 60 What ServiceNow feature allows you to include data from a secondary related table on a report? A. SQL B. Dot Walking C. Outer Join D. Joins Practice Exam 2 Answer Sheet 1 B 31 A, D 2 C 32 C 3 D 33 C 4 C 34 B 5 A 35 A 6 A 36 A 7 B 37 A, D 8 C 38 B 9 B 39 B 10 C 40 A 11 C,D 41 C 12 A,B 42 A, E, G 13 A 43 C 14 A 44 D 15 A 45 B 16 A, D, E 46 A 17 A 47 B 18 C 48 D 19 B 49 C 20 A 50 B, C, E 21 C 51 E 22 A 52 C 23 B 53 A 24 A 54 C 25 D 55 B 26 D 56 D 27 B 57 B 28 A 58 A B, C, D, 29 59 C F 30 B 60 B Practice Exam 3 Question 1 Buttons, form links, and context menu items are all examples of what type of functionality? E. Business Rule F. UI Action G. Client Script H. UI Policy Question 2 When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them? A. Look up their password, so you can login with their account B. Initiate a Connect Chat session C. Install the Bomgar plug-in D. Impersonate the user E. Launch a NowChat window Question 3 As it relates to ServiceNow reporting, which of the following statements describes what a metric can do? A. A metric is a report gauge used on homepages to display real-time data B. A metric is a time measurement used to report the effectiveness of workflows and SLAs C. A metric is used to measure and evaluate the effectiveness of IT service management processes D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs Question 4 Which one of the following statements describes the purpose of a Service Catalog workflow? A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications Question 5 A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager? A. Scheduled Reports, a custom snapshot table, and a Trend report B. Scheduled Reports and Excel C. Scheduled Reports, a custom snapshot table, and a Projection report D. Performance Analytics E. Key Performance Indicators Question 6 Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications? A. Process Automation > Flow Designer B. Process Automation > Flow Administration C. Process Automation > Workflow Editor D. Process Automation > Process Flow E. Process Automation > Active Flows Question 7 Which of the following are a type of client scripts supported in ServiceNow? (Choose four) A. onSubmit B. onUpdate C. onCellEdit D. onLoad E. onEdit F. onChange G. onSave Question 8 Which field (or fields) is used as a unique key during imports? A. Match Fields B. Coalesce Fields C. Key Fields D. Sys IDs Question 9 What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time? A. Task Escalation Clock B. Service Level Agreements C. Inactivity Monitor D. Response Time Clock E. Business Time Remaining Question 10 Which of the following statements describes how data is organized in a table? A. A column is a field in the database and a record is one user B. A column is one field and a record is one row C. A column is one field and a record is one column D. A column contains data from one user and a record is one set of fields Question 11 What is the purpose of flagging an article in a knowledge base? E. To mark an article to read later. F. Allow a user to submit feedback about an article G. Reporting an error H. None of Above Question 12 What displays a set of records from a table? A. View B. Dashboard C. Panel D. List Question 13 What feature do you use to specify which users are able to access a Service Catalog Item? A. Can Read Role B. Catalog User Role C. Can Order Tab D. User Criteria Question 14 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categories B. Maintain Items C. Content Items D. Items Question 15 What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five) A. Browser tab title B. Module text color C. Preferred browser D. Base theme E. Header background color F. Banner Image Question 16 What is the Import Set Table? A. A table where data will be placed, post-transformation B. A table that determines relationships C. A staging area for imported records D. A repository for Update Set information Question 17 Which tab on the knowledge base record, which tab would you use to identify the sets of users who are able to read articles in that knowledge base? A. Access List B. Can Access C. Accessible to D. Can Read Question 18 How is the Event Log different from the Event Registry? A. Event Log contains generated Events, the Event Registry is a table of Event definitions B. Event Log is formatted in the Log style, the Event Registry displays different fields C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) D. Event Log is the same as the Event Registry Question 19 Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed? A. report B. workflow C. event D. task Question 20 What is a characteristic of importing data into ServiceNow? E. An existing Transform Map can be used one time on the same import set F. Coalesce fields are used only after running Transform G. Any user can manage and set up import sets H. An existing Transform Map can be used multiple times on the same import set Question 21 Which tool is used for creating dependencies between configuration items in the CMDB? A. CI Relationship Editor B. CMDB Builder C. CI Service Manager D. Cl Class Manager Question 22 Record numbers have to be manually incremented? A. True B. False Question 23 What are examples of Core tables in the ServiceNow platform? A. Configuration, Connect, Chat B. Team, Party, Awards C. User, Task, Incident D. Work, Caller, Timecard Question 24 An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this? A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned B. The manager does not have the ITIL role C. The manager is not a member of the Service Desk group D. The manager is not a member of the Network and Hardware groups E. The Assignment Group manager field is empty Question 25 Which of the following are not included in an Update Set, by default? (Choose four) A. Homepages B. Data C. Published Workflows D. Business Rules E. Schedules F. Database changes Question 26 Where can Admins check which release is running on a ServiceNow instance? A. Memory Stats module B. Stats module C. System.upgraded table D. Transactions log Question 27 What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case? A. Scenario Dashboard B. CI Use Case Modeler C. CMDB Use Case Modeler D. Common Service Data Model (CSDM) product view Question 28 What is the difference between a UI Policy and Data Policy? E. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services F. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies G. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions H. Data Policies run only after UI Policies run successfully Question 29 Which statement correctly describes the differences between a Client Script and a Business Rule? A. A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded B. A Client Script executes on the server and a Business Rule executes on the client C. A Client Script executes on the client and a Business Rule runs on server D. A Client Script executes before a record is loaded and a Business Rule executes after a record is updated Question 30 Which one of the following is an accurate list of changes that are captured in an Update Set? A. Changes made to tables, forms, schedules, and client scripts B. Changes made to tables, forms, views, and fields C. Changes made to: tables, forms. Business Rules, and data records D. Changes made to: tables. forms groups, and configuration items (Cls) Question 31 A group is stored in which table? A. Group[user group] B. Group[sys_user] C. Group[sys_user_group] D. Group[sys_user_group_profile] Question 32 Which of the following protects applications by identifying and restricting access to available files and data? A. Application Configuration B. Verbose Log C. Access Control Rules D. Application Scope Question 33 Which are valid Service Now User Authentication Methods? (Choose three) A. XML feed B. Local database C. LDAP D. SSO E. FTP authentication Question 34 What are the three key tables in the CMDB? (Choose three) A. CMDB Properties [cmdb_properties] B. Base Configuration Item [cmdb] C. Configuration Item [cmdb_ci] D. Cl Relationship [cmdb_rel_ci] E. CMDB Baseline [cmdb_baseline] Question 35 When searching using the App Navigator search field, what can be returned? (Choose four) A. Names of Applications and Modules B. Names of Modules C. Names of Applications D. Favorites E. History Records F. Titles of Dashboard Gauges Question 36 The ServiceNow platform includes which types of interfaces? (Choose three) A. Now Mobile Apps B. Agent Control Center C. Service Portals D. Now Platform ֲ ® User Interfaces E. Field Service Taskboard Question 37 What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ITIL and approver_user)? A. Workflow User B. Request Fulfiller C. ITSM User D. Process User Question 38 Select the three components of a Filter Condition: E. Field F. Sum G. Operator H. Value Question 39 How is coalesce used in Import Sets? E. Coalesce is a method to merge multiple Transform maps before the load data step in the import process F. Using coalesce, import sets may update existing records in a destination Production table G. If multiple fields are set to coalesce, then only the first coalesce value is used to match an existing record H. Using coalesce, the import set application does match source values to currently existing target values, a new record is inserted Question 40 Within a form which of these methods can be used to view the dictionary settings for a field? A. Right click on the field label and select Personalize > Dictionary B. Right click on the reference icon and select Personalize > Dictionary C. Double-click on the field label D. Right click on the form header and select Personalize > Form layout Question 41 Why do Admins do user impersonation? A. To access application B. To check user authentication C. For testing and visibility D. To activate plugins Question 42 When a user customize a homepage, the system makes a copy of the homepage and _____? A. Renames me homepage with the name of user B. Maintains the homepage name C. Does not change anything D. Adds a "My" prefix to the homepage name Question 43 What process does the knowledge base manage? A. Document review cycle, which includes submission, feedback from subject matter experts (SMEs), and publishing B. Ordering and billing cycle initiated when items are purchased using the service catalog C. System asset reassignment accomplished as the real-time tracking of hardware and software assets D. Weekly and monthly operations report done on archived and current data Question 44 What is the primary purpose of the Impersonate feature? A. To check what role is given to a specific user B. To check password strength of another user C. To act as a different user for testing purposes D. To check if a UI Policy applies to a Business Rule Question 45 What are the OOTB (out of the box) ServiceNow roles in ascending order? A. Admin, Delegate Admin, ITIL, ESS B. Admin, ESS, ITIL C. ITIL, ESS, Delegate Admin, Admin D. System Administrator, ITIL (or process), ESS Question 46 Which statement of the following is correct when referring to UI actions? A. UI Actions cannot use scripts or be scripted B. Conditions can be specified to determine when a UI Action appears C. UI Actions on the task table are not available to its extended tables D. UI actions are only executed on the server Question 47 The company request workflow is a workflow running against the request item [sc_req_item] table. What are the ways the workflow can be attached to specific requests? A. Manually on the catalog item form, automatically based on conditions or automatically if there is no other workflow attached B. Workflow can only be attached to specific request automatically based on conditions C. Workflows can only be attached to specify requests manually on the catalog item form D. Manually on the catalog item, only manually based on conditions or only manually if there are no other workflow attached Question 48 New records, new groups and modified configuration items what do they have in common? A. They are customizations B. They do not have anything in common C. They are included in an update set D. They are not captured in an update set Question 49 What is the difference between save & insert on a form? A. Insert saves the record & stays on the form while save creates a new record & redirects to the list B. Save saves the record & stays on the form while insert creates a new record & redirects to the list C. Save saves the record & stays on the form while insert updates the record & redirects to the list D. Save saves the record & redirects to the list while insert creates a new record & stays on the form Question 50 Please provide an example of when you use Access Control Record in ServiceNow? A. To make the updated field on the incident form editable for admin but read only for ITIL & ESS users. B. To make the updated field on the incident form editable for admin but read only for ITIL users. C. To change the security Mechanic settings. D. To move the admin to selected column with high security settings Question 51 By default in ServiceNow, what customizations are added to Update Sets? A. Changes made to a homepage B. Changes made to a schedule C. Changes made to a form D. Changes made to data Question 52 Which one of the following statements describes the purpose of an update set? A. An update set is a group of customizations that is moved from development to production B. An update set allows administrators to group a series changes into a named set and then move this set as a unit to other systems C. By default, an update set includes customizations, Business Rules and homepage D. By default, the changes included in an update set are visible only in the instance to which they are applied. Question 53 When using Transform Mapping how we can dynamically map field? A. We can dynamically map source and destination fields by using ServiceNow scripting objects and functionality B. We cannot dynamically map source and destination fields by using ServiceNow scripting objects and functionality C. By updating the fields using update sets, we can add/delete/modify the fields using rules and server scripts D. We cannot Schedule data imports for mapping the source and destination fields. Question 54 What is the industry term used to describe the computing platform and solution stack that supports the delivery of web applications? A. Single Sign On [SSO] B. Open Database Connectivity [ODBC] C. Simple Object Access Protocol [SOAP] D. Application Platform as a service [aPaaS]. Question 55 On a home page, which one of the following page elements accesses Knowledge Base Articles? E. System information F. My Requests G. Service catalog H. News. Question 56 What the CMDB application does from the following in ServiceNow? (Choose three) A. Helps locate failed changes B. Facilitate quick impact analysis C. Record Update Sets D. Increase cost saving to business. Question 57 A Service Catalog may include which of the following components? A. Order Guides, Exchange Rates, Calendars B. Order Guides, Catalog Items, and Interceptors C. Catalog Items, Asset Contracts, Task Surveys D. Record Producers, Order Guides, and Catalog Items. Question 58 Knowledge Base Search results can be sorted by which of the following? (Choose three) A. Most recent update B. Popularity C. Relevancy D. Manager assignment E. Number of views Question 59 What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user? A. RITM (Number)>REQ (Number)>PROCUREMENT (Number) B. REQ (Number)>RITM (Number)>PROCUREMENT (Number) C. REQ (Number)>RITM (Number)>TASK (Number) D. FULFILLMENT (Number)>RITM (Number)>TASK (Number) Question 60 Which term refers to application menus and modules which you may want to access quickly and often? E. Breadcrumb F. Favorites G. Tag H. Bookmark Practice Exam 3 Answer Sheet 1 B 31 C 2 B 32 D 3 C 33 B, C, D 4 C 34 B, C, D 5 D 35 A, B, C, D 6 A 36 A, C, D 7 A, C, D, F 37 D 8 B 38 A, C, D 9 B 39 B 10 B 40 A 11 B 41 D 12 D 42 D 13 D 43 A 14 B 44 C 15 A,B,D,F,E 45 A 16 C 46 B 17 D 47 A 18 A 48 D 19 D 49 B 20 D 50 B 21 D 51 C 22 B 52 A 23 C 53 A 24 B 54 D 25 A, B, E, F 55 D 26 B 56 A, B, D 27 D 57 D 28 C 58 A, C, E 29 C 59 C 30 B 60 B Practice Exam 4 Question 1 From the User menu, which actions can a user select? (Choose three) A. Send Notifications B. Log Out ServiceNow C. Elevate Roles D. Impersonate Users Question 2 A REQ number in the Service Catalog represents…? A. the order number B. the stage C. the task to complete D. the individual item in the order Question 3 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Question 4 For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? E. Service Catalog variables can only be used in Record Producers F. Service Catalog variables can only be used in Order Guides G. Service Catalog variables cannot affect the order price H. Service Catalog variables are global by default Question 5 You created a new VPC network named Dev with a single subnet. You added a firewall rule for the network Dev to allow HTTP traffic only and enabled logging. When you try to log in to an instance in the subnet via Remote Desktop Protocol, the login fails. You look for the Firewall rules logs in Stackdriver Logging, but you do not see any entries for blocked traffic. You want to see the logs for blocked traffic. What should you do? A. Check the VPC flow logs for the instance B. Try connecting to the instance via SSH, and check the logs C. Create a new firewall rule to allow traffic from port 22, and enable logs D. Create a new firewall rule with priority 65500 to deny all traffic, and enable logs Question 6 Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? A. The CMDB contains data about tangible and intangible business assets B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration items Question 7 When using the Load Data and Transform Map process, what is the Mapping Assist used for? A. Mapping fields using the Import Log B. Mapping fields using Transform History C. Mapping fields using an SLA D. Mapping fields using a Field Map Question 8 What refers to an application or system that accesses a remote service or another computer system, known as the server? A. Server B. Client C. Script D. Policies Question 9 What is the purpose of a Related List? A. To create a one-to-many relationship B. To dot-walk to a core table C. To present related fields D. To present related records Question 10 What are the four (4) different types of table relationships? A. One-to-One B. One-to-Many C. Many-to-Many D. Database Views E. Dot-walking F. Extensions Question 11 Which one of the following helps System Admin to step through the initial configuration of a specific product or application? A. Flow Designer B. Instance Setup Wizard C. Virtual Agent D. Guided Setup Question 12 Which one of the following statements describes a characteristic of role assignment? A. Roles can contain other roles. when you are assigned a role, you inherit all the roles within that role B. A role is granted to a user by the System Administrator C. Users can click on the personalize Role feature to try different roles D. Each user has a role in the ServiceNow platform Question 13 How is a user defined in ServiceNow? A. A user is record stored in user table sys_user B. A user is field in LDAP integration C. A user is a profile in ServiceNow database D. A user is a record stored in the user preference table sys user preference Question 14 Which of the following Client Transaction Log columns can be enabled for the List Calculation? A. Browser Response time, Client network time, IP Address B. Business Rule time, SQL time, Table load, Semaphore Sets C. SQL time, Client response time, client network time, Browser time D. View, IP Address, URL, Table Question 15 Which of the following user interface allows a user to edit field values in a list without opening the form? A. Form Designer B. List Editor C. Data Editor D. Edit Menu Question 16 How List Configuration change can change the visibility of List Layout for users? A. Changes visible to only me B. Changes visible to only my group C. Changes visible to only my company D. Changes visible to all Users Question 17 Which of the following is not the part of the Now Platform infrastructure? A. Backup and Security B. Availability and Redundancy C. Enterprise Cloud D. System of Application E. Domain Separation Question 18 Which of the following workflow types the Now Platform does not provide? A. Creator Workflow B. Custom Workflow C. IT Workflow D. Employee Workflow Question 19 Why use the Now Platform? (Choose three) A. Delivers a common set of core capabilities B. Tests the application's capability to work under load C. Provides a combination of models built on top of tables structure D. Eliminates silos with a single data model E. Provides reliable and secure cloud services Question 20 In Now Platform, you have multiple instances in your environment, all devoted to your enterprise. Your data is not co-mingled with other customers as it would be in a multi- tenant architecture? A. True B. False Question 21 Management of all ServiceNow hosted instances, including upgrades, is performed using the _________ portal. A. Now Platform B. Now Service C. Now Support D. Now Cloud Question 22 What is the industry-standard protocol for authorization? It focuses on client developer simplicity while providing specific authorization flows for web applications, desktop applications, mobile phones, and living room devices. A. Digest Token B. OAuth 2.0 C. LDAP D. SSO Question 23 Which of the following are correct regarding MDM? (Choose three) A. MDM software is typically designed to support one or more operating systems such as iOS and Android B. MDM secures the applications on the devices that are used to access organizational data. C. MDM offers encryption of device data and controls apps by controlling the device D. MDM offers two-factor authentication on devices E. MDM is a way of securing mobile devices such as smartphones and tablets Question 24 By assigning a role containing other roles to a group, not all users in the group are granted access to the permissions of any contained roles. A. True B. False Question 25 Which of the following base system role allows a person to create, read, update and delete (CRUD) all records and their properties? A. ais_admin B. business_process_admin C. cmdb_admin D. crud_admin Question 26 A role is a collection of permissions in the Now Platform used to...? (Choose two) A. Assign security rights B. Separate the domain C. Grant access to applications and other parts of the platform D. Perform a part or character Question 27 What supports the needs of those fulfilling requests for products and services across the enterprise? A. Now Mobile App B. Mobile Agent C. New Mobile D. None of the above Question 28 Take the image attachment above as an example. Can user_criterria_admin be assigned separately to a user, or should a user be granted catalog_admin role to perform user_criterria_admin actions? A. Child role (user_criterria_admin) can't be assigned separately B. Child role (user_criterria_admin) can be assigned separately Question 29 When roles are assigned that change a user's access permissions for the current session, the user would need to log out and log back in before the new permissions take effect? A. True B. False Question 30 Defined as the best practice of role assignment, it simplifies maintenance when responsibilities within the organization change. Select the correct sequence: A. Assign the roles to the users B. Add the users to a group, assign the roles to the users C. Assign the roles to the users, add the users to the group D. Add the users to a group, assign the role to the group Question 31 Which components displays the information, such as reporting metrics, specific to the logged in user? A. Content Frame B. Visualization C. Filter Navigation D. User Preferences Question 32 Select the four zones of the Next Experience Unified Navigation. A. Logo B. Contextual App Pill C. Navigation Menus D. Activity Stream E. Utilities Question 33 Which one of the following shows correct options visible in the Banner Frame? E. Help icon, global search, contextual app pill, user menu F. Homepage & dashboard, forms, list of records G. All menus, favorites, history, navigation filter H. None of above Question 34 A list displays a set of records from a table. Users can search, sort, filter, and edit data in lists. Lists may be embedded in forms and may be hierarchical (have sublists)? A. True B. False Question 35 What allows you to filter the list data using natural language, instead of the condition builder? A. Natural Language Builder B. Natural Language Query C. Natural Language Filter D. Natural Language Question 36 Use the correct wildcard to search for values that start with 'app'. A. =app B. %app% C. %app D. app% Question 37 Where do we go in Next Experience to create a new view for all users? A. Right-click on any column header and select Configure > List Layout. B. Click the List Controls menu and select View > Default View Question 38 Which interface has a section where you have the option to create a new view? A. List collector B. Filter condition builder Question 39 Can we drag and drop a card from one lane of the Visual Task Board to a different lane? If yes, do something change in the record? A. Yes, a card can be dragged and dropped to a different lane on the Visual Task Board and some values of the record are changed accordingly B. Yes, a card can be dragged and dropped to a different lane but nothing changes on the record C. No, we cannot drag and drop a card from one lane to another lane Question 40 Which form element is used to display information that is not a field in the record? A. Additional Comments B. Work Notes C. Related Lists D. Formatter Question 41 What is the difference between 'Insert' and 'Insert and stay’? E. Insert and stay creates new record and stays on the newly created record form, while Insert creates a new record & redirects to list view F. Insert and stay copies the record and redisplays the list while Insert copies the record and keeps it open G. Insert and stay creates new record and stays on the previous record form, while Insert creates a new record and stays on the newly created record form H. There's no major difference between 'Insert' and 'Insert and stay' Question 42 Work notes are for internal conversation with those resolving the task. Additional comments are customer visible comments. A. True B. False Question 43 What was introduced to help design forms based on how they appear visually, and is typically where you will configure forms? A. Form Layout B. Form Designer C. Form Templates D. Form Views Question 44 What provides a quick alternative for things such as dot- walking to select fields from other related tables? A. Form Views B. Form Designer C. Form Templates D. Form Layout Question 45 What do you need to do before you can use an Application- based trigger in your flow? A. Activate application trigger spoke B. Activate trigger security rules C. Activate application spoke, and plug-ins as needed D. Assign Application trigger role [sn_app_trigger_write] to SME E. Activate application plugins only Question 46 A Role is defined as what? A. Set of Users B. Subscription C. Task D. Collection of Permissions Question 47 Which is the primary way to interact with ServiceNow Instance? A. Service Portal B. Now Mobile C. Workspace D. None of Above Question 48 A Group presents? E. Users having common purpose F. Subscription G. Set of Permissions H. Collection of Tasks Question 49 Which of the following workflow types does the Now platform provides? A. Information Technology (IT) B. Employee C. Customer D. All of Above Question 50 “Additional Comments” are visible to all users including customer? A. True B. False Question 51 Activities are the read-only entries made when records are created or upgraded? A. True B. False Question 52 Which of the following is not the way to collaborate with the team members of tasks? A. Additional Comments B. Work Notes C. Activity Stream D. User Presence Question 53 On Visual Task Board, Records do not update when cards are moved, that applies to which type? A. Flexible B. Freeform C. Both D. None of Above Question 54 What is the recommended way to share a report? E. Share the Report F. Download as PDF G. Attachment in Email H. None of Above Question 55 Color Schema for the report visualization belongs to? A. Data B. Type C. Configuration D. Style Question 56 Which of the following are the ways an end user can leave feedback about an article? E. Leave the comment on the Article F. Mark the Article as helpful or not helpful G. Give Rating H. All of Above Question 57 A permalink is the best way to share knowledge article with another user? A. True B. False Question 58 The possible methods of populating the knowledge base with knowledge articles? A. Create article directly in ServiceNow platform B. Import Microsoft Word Files C. Integrating with WebDAV compliant source D. All of Above Question 59 Catalog Managers can edit and update their assigned catalogs, including its categories and catalog items? A. True B. False Question 60 What are the two options to define the fulfillment process for a service catalog item? A. Flow B. Workflow C. Plan D. Roadmap Practice Exam 4 Answer Sheet 1 B, C, D 31 B A, B, C, 2 A 32 E 3 B 33 A 4 D 34 A 5 A 35 B 6 A 36 D 7 D 37 A 8 B 38 A 9 D 39 A B, C, D, 10 40 D F 11 D 41 A 12 A 42 A 13 A 43 B 14 C 44 D 15 B 45 B 16 D 46 D 17 D 47 D 18 B 48 A 19 A, D, E 49 D 20 A 50 A 21 C 51 A 22 B 52 A 23 A, C, E 53 C 24 B 54 A 25 B 55 D 26 A, C 56 D 27 B 57 A 28 B 58 D 29 A 59 A 30 D 60 A, B Practice Exam 5 Question 1 By default, the History menu shows the history entries? A. Past 30 B. Past 60 C. Past 90 D. Past 100 Question 2 Activities are created when records are created or updated, such entries are not read-only? A. True B. False Question 3 Valid way to create a favorites? A. Click on the STAR sign of the corresponding application or module B. Drag an individual record to the Favorites tab C. Drag the breadcrumbs of a filtered list to the Favorites tab. D. All of Above Question 4 Which statement is true? A. UI Policy is a rule that applies to a form to dynamically change form information on the form itself B. UI policy action is configured to instruct fields how to behave on a form when a UI policy is triggered C. UI Policy action cannot delete a field D. All of Above Question 5 The attributes which can be changed through UI Policy actions? 1. Visible/hidden 2. Mandatory 3. Read-only A. 1 and 2 B. 2 and 3 C. Only 2 D. 1, 2 and 3 Question 6 Data Policy enforce data consistency across the application? A. True B. False Question 7 UI Actions can be executed only on client-side? A. True B. False Question 8 Which statement is not true? A. Form Layout needs to be configured to create a new form view B. “Additional Comments” are the customer-visible comments C. History entries are listed randomly and divided into time periods D. To change the color of the Instance, use “Navigation Menu” under the “Content Management” Question 9 In the Now Platform, filter conditions are also referred? E. Criteria F. Operators G. Breadcrumbs H. Search by Script Question 10 Which of the following is not a Filter attribute? A. Field Name B. Rule C. Operator D. Value Question 11 Which of following statement is not True? A. Lists and Filters give you the power to sort, analyze, and view information in the Now Platform B. Lists and filters help manage the records in a ServiceNow table C. Wildcard characters are the feature that can you use to narrow down search results in ServiceNow D. To apply a saved filter, click on the top of the page header and select the filter Question 12 Which statement is correct? A. =Mysearchitem is the syntax to return the items that equal the phrase B. *(Asterisk) is used to search for values that contain a search term in a list C. abc% is the syntax to return the items that start with abc D. All of Above E. Non of Above Question 13 Which of the following is not a learning sources of ServiceNow? A. Service Portal B. Knowledge Base C. ServiceNow Community D. TechBytes Podcast Question 14 Which of statement is not true? A. The Idea Portal allows you to collaborate and vote on top ideas for ServiceNow product enhancements B. “Developer Portal” supports developer community with self-paced trainings C. Now Learning provides targeted courses, certifications, and simulators by Role and Level D. Support available on the customer support portal, also known as major incident Question 15 In Global Domain, all users have access to see and manage records without permission? A. True B. False Question 16 Which one is not the type of ServiceNow releases? A. Feature B. Patch C. BugFix D. HotFix Question 17 Which statements is not True? E. ServiceNow is not a SaaS (Software as a Service) F. ServiceNow is not a Multi-tenant system as there is a risk to mingle each other data G. Now Platform user interface is not the primary way to interact with the applications and information in a ServiceNow instance H. A record with no domain is "Global" until the record is assigned to a particular domain Question 18 Impersonation option is not visible in the mobile view of the platform? A. True B. False Question 19 Which Type of UI Action is not valid? A. Form links (Related Links in a form) B. Form buttons C. Form context menu items D. Form header Question 20 Connectors are not the part of Workflow? A. True B. False Question 21 Multiple version of the workflow cannot exist at the same time? A. True B. False Question 22 Flow Designers can be used for? G. Integration with 3rd party systems/tools H. Orchestrate business processes across services I. Reduce scripting to simplify upgrades and deployments J. Extend flow content by subscribing to IntegrationHub or installing spokes K. Promotes process automation, to develop and share reusable actions L. All of Above Question 23 The roles which control Flow Designer functions are? A. flow_designer B. flow_operator C. flow_integrator D. action_designer Question 24 Which role is not valid in terms of Flow Designer functions? A. Instance-based B. Record-based C. Schedule-based D. Application-based Question 25 Which of the following statement is not correct about the Flow Designer? A. Single environment or interface to build and visualize business processes B. Quicker flows or processes (time-saving) only with using code C. Configuration and runtime information to create, operate & troubleshoot flows D. Flow Designer is Natural-Language descriptions of flow logic and a non-technical interface for building and enabling process automation capabilities Question 26 In ServiceNow, which one is not the valid type of workflows? A. IT Workflows B. Instance Workflows C. Employee Workflows D. Customer Workflows E. Creator Workflows Question 27 Which is not the Process Automation Designer Benefit? A. Guiding end users to complete a process in a task-oriented interface B. Consistent record lifecycle from beginning to end to add automation to the process C. Passing data between activities and stages of business processes D. Specifying the conditions and the order for activities and stages E. Structured process design interface that makes it easy to define, visualize and manage activities and stages in a Kanban-style board F. None of Above Question 28 Which of the statement is not true? A. A trigger starts a flow when the conditions of the trigger are met B. Each time you add an Action to a flow, Flow Designer adds a data pill to store its output results C. Data pills are added to the Data panel, when you create Triggers and Actions in your workflows D. The Event queue contains a record of flows Question 29 Which is the valid action contained in the spoke ServiceNow Core? A. Create Record B. Delete Record C. Look Up Record D. All of Above Question 30 Which one is not the valid Stage of Workflow? A. Waiting for Approval B. Fulfillment C. Hold D. Delivery E. Completed F. Request canceled Question 31 Which one is not the basic components of the Workflow? A. Approvals B. Notifications C. Timer D. Task Question 32 The value of Knowledge Management decreases as users interact with it? A. True B. False. Question 33 What is the correct knowledge base hierarchy? A. Topics, Categories, Articles B. Articles, Topics, Categories C. Topics, Articles, Categories D. None of Above. Question 34 The sequence of publishing Knowledge articles is? E. Draft --> Review --> Publish F. Review --> Draft --> Publish G. Draft --> Publish --> Review H. None of Above. Question 35 A record is added to table (Knowledge Use [kb_use]) each time a knowledge article is viewed? A. True B. False. Question 36 On which level, User Criteria is used in Knowledge Management to control who can read and contribute? A. Knowledge Article B. Knowledge Block C. Knowledge Base D. All of Above. Question 37 Only Knowledge Base Managers able to contribute if no User Criteria is specified for 'Can Contribute' in a Knowledge Base? A. True B. False. Question 38 KCS stands for? A. Knowledge Centered Service B. Knowledge Control Service C. Knowledge Conversion Service D. None of Above Question 39 “Topic Blocks” feature creates reusable components to run common tasks in Virtual Agent conversations? A. True B. False Question 40 Which statement is not True about Virtual Agent? A. Accurate information and quick assistance, for common questions and concerns B. Fastest and the smoothest route is always through a human agent C. Users may or may not get immediate help, day or night D. Virtual Agent could track down possible resolutions for you Question 41 Which component is working behind the online support? A. Knowledge Bases B. Service Catalog C. System Records D. All of Above E. None of Above Question 42 Which statement is not true? A. "Role" defines your capabilities in the application and modules B. Roles can contain other roles, a role inherit all the permissions of any other roles it includes C. Multiple roles can be assigned to a single user or a group of users D. Role_delegator can be delegated Question 43 The user who can add or remove widgets in a dashboard? A. Dashboard owner B. Users with edit access C. Dashboard admins D. All of Above E. None of Above Question 44 Non-admin users cannot add a user to a group that contains the admin role? A. True B. False Question 45 Which one is not the Built-in role provided by ServiceNow? A. System Administrator (System Admin) B. Specialized Administrator (catalog_admin) C. ITIL (itil) D. Workflow Facilitator E. Employee Self-Service F. Approvers (approver_user) Question 46 Which Group type is provided in the base system? A. Catalog B. ITIL C. Survey D. All of Above E. None of Above Question 47 A security_admin privilege is created, after the High Security plugin is deactivated? A. True B. False Question 48 Plug-Ins can be removed? A. True B. False Question 49 The Now Platform support only five (5) methods of user authentication? A. True B. False Question 50 Which statement are true? (Choose two) A. “ACL provides roles to access any object in ServiceNow B. Elevated privilege: A role that has special permission for life time C. Session” is an elevated privileges D. ACL is the list of all Access Controls for a table Question 51 The order by which access controls evaluated? A. First at the Table-level then at the Field-level (most specific to most general) B. First at the Field-level then at the Table-level (most general to most specific ) Question 52 Which one is not the valid level of access? A. System (username/pw) B. Applications and Modules (Roles) C. Event and Flows D. Tables and Fields (System Properties/ Access Control) Question 53 Business Rules apply Globally? A. True B. False Question 54 Business rules are not stored in sys_script table? A. True B. False Question 55 Choose two true statements? A. Script Include is a Client Side Script and it is a Reusable Code B. Business Rules and Data policies run on Client side C. UI Policy and Client scripts run on client side D. We can’t trigger an email notification using Client Script Question 56 The conditions/steps defined on SLA which can trigger SLA? A. Start condition B. Pause condition C. Stop condition D. All of Above Question 57 Which is not the main section while configuring email notifications? E. When to send F. Who will receive G. What it will contain H. Language of Email Question 58 By default, a report is shared with the admin only? A. True B. False Question 59 Which are the valid report sharing options? (Choose three) A. Export to PDF B. Publish C. Add to dashboard D. Make it public E. Must be private Question 60 Valid Statements about the Portal? (Choose four) A. Portal designer is an application B. Containers can be fluid layout C. Viewport size changes when a page is resized D. Page Layouts are responsive to screen resolution E. Page Layouts are responsive to Device Type F. Portals are accessible to all users by default Practice Exam 5 Answer Sheet 1 A 31 C 2 B 32 B 3 D 33 A 4 D 34 A 5 D 35 A 6 A 36 D 7 B 37 A 8 C 38 A 9 C 39 A 10 B 40 C 11 D 41 D 12 D 42 D 13 A 43 D 14 D 44 A 15 B 45 D 16 C 46 D 17 C 47 B 18 A 48 B 19 D 49 B 20 A 50 C, D 21 B 51 A 22 F 52 C 23 C 53 A 24 A 54 B 25 B 55 C, D 26 B 56 D 27 F 57 D 28 D 58 B 29 D 59 A, B, C B, C, D, 30 C 60 E Practice Exam 6 Question 1 Which statement is incorrect? A. Service Catalog is used to digitize the flow of work across the enterprise B. Service Catalogue contains a collection of orderable products and services C. Service Catalog is a robust ordering system for services D. Service catalogue component “Catalog Guide” allows for multiple catalogue items to be logically grouped as one request Question 2 Which are the major components of the Service Catalog? (Choose three) F. Field Items G. Versions H. Record Producers I. Order guides J. Workflows Question 3 What is the best practice related to using the Default Update Set for moving customizations between instances? Service catalog displays? A. Catalog Order B. Item Guide C. Record Procedure D. All of above Question 4 A variable set is a unit of variable which can be shared with catalog items? A. True B. False Question 5 Service Catalog can be accessed “All --> Service Catalog --> Self-Service ” using the Next Experience Unified Navigation? A. True B. False Question 6 To approve a catalog request, right click request record in request list and click approve? A. True B. False Question 7 The sequence field in service catalog displays the catalog item in the ascending order of this value? A. True B. False Question 8 Variable type “File” should be used to allow uploading an attachment from a question in a catalogue item? A. True B. False Question 9 System Administrator navigate “Edit Items” to edit a catalogue item? A. True B. False Question 10 From the end user perspective, Categories and Subcategories, is used to manage products and services in the service catalogue organized? A. True B. False Question 11 Maintain Items --> Service Catalog --> Catalog Definitions is used to navigate in the Now Platform to see a list of catalog items? A. True B. False Question 12 Which one is not the purpose of the service catalog workflow? A. Drive request fulfillment B. Generate and assign approval C. Delete / Remove Tasks D. Generate and assign tasks or run scripts E. Make Sub flows Question 13 Which is not the Role related to the Service Catalog application? A. REQ Creator B. Administrator C. Catalog Administrator D. Catalog Manager E. Catalog Editor Question 14 Which one is not the Service Catalog best practice? A. Assignment Group B. Define an order guide C. Group items in order guide D. Use questions to present item options E. Service catalog --> Maintain Item Question 15 An Item Producer is a module of Service Catalog to create records from catalog view? A. True B. False Question 16 Which statement about CMDB Data Manager is incorrect? A. It is a policy-driven framework for managing CI life cycle operations B. It can create policies that govern CI life cycle stages, such as retirement and deletion. C. It is a wizard-like tool that provides a comprehensive solution for managing CIs D. It is a policy-driven framework for managing customized stages of CI’s Question 17 In ServiceNow, BSM stands for? A. Basic System Mapping B. Basic Server Mapping C. Business Service Map D. Business System Monitoring Question 18 “Business services”, “email” are the example of which kind of entities? A. Intangible B. Tangible Question 19 Which method is not valid to populate CMDB? A. Discovery B. Integrate with external CMDB C. Export Sets D. Web Services E. Help the helpdesk F. Manual Input Question 20 Configuration Management Database (CMDB) is the database used to store configuration records throughout their session? A. True B. False Question 21 Which of the following factor do not belong to CMDB health dashboard? A. Customization B. Completeness C. Correctness D. Compliance Question 22 Common Services Data Model (CSDM) consists of? A. CMDB core tables B. Best practice for CMDB data modeling and Data Management C. Guidance on service modeling D. All of Above Question 23 Which of the following cannot be used to create configuration items (CIs) in the CMDB? A. Creation via service catalog fulfillment processes B. Creation triggered by asset management C. Creation via the change management process D. Creation based on Category and Subcategory Question 24 “Configuration Management System” is a set of tools and databases used to manage an organization’s configuration data? A. True B. False Question 25 Which two are not the possible data sources for importing data into ServiceNow? (Choose two) A. HTTP B. CSV C. PDF D. JPEG E. XML F. JDBC G. TXT Question 26 Export Set is used to import data from various data sources and map data into SN tables? A. True B. False Question 27 “Can Write” is a database setting on the Application Access section of a Table? A. True B. False Question 28 Data Dictionary in ServiceNow is used? A. To describe the database structure B. To make the fields mandatory C. To make a field unique D. All of Above Question 29 The table(s) that provide Data Dictionary and Relationship Information? A. Sys_dictionary B. sys_documentation C. sys_db-object D. All of Above Question 30 Which of the following is not a Data Visualization Strategy? E. Reports F. Charts G. Export H. Dashboards Question 31 The different Schema relationship types that are supported for tables, which two option is incorrect? A. Referenced by B. Referencing C. Optimized by D. Optimizing E. Extended by F. Extending Question 32 The interface(s) for viewing and manipulating tables is/are? A. Record list view B. Schema map C. Tables and Columns module D. All of Above Question 33 Dashboards can contain Widgets, Tabs and Tables? A. True B. False Question 34 Following field types have a one-to-many relationship, which one is the incorrect? A. Data Field B. Reference Field C. Glide List D. Document ID Field Question 35 The field(s) that cannot be edited from List Editor? A. glide_time B. html C. Array fields D. All of Above Question 36 Which field status indicator is incorrect? A. Light red - required but has a saved value B. Green - Modified field content - need to save C. Blue – Input is mandatory D. Red - Required and needs value E. Orange - Read-only Question 37 Type of elements in ServiceNow, which option is incorrect? A. Multiple Choice B. Single Line Text C. Select Box D. Rich Text Area Question 38 Customizations is another name for Customer Updates? A. True B. False Question 39 ServiceNow product “integrationHub” provides the ability to integrate with 3rd party applications without scripting? A. True B. False Question 40 Two update sets cannot be merged? A. True B. False Question 41 What is not automatically captured in an Update Set? A. Form B. Table C. Data D. Dashboards Question 42 Which is the sequence to run an Update Set on an instance? E. Retrieve, Preview, Commit, Apply F. Preview, Retrieve, Commit, Apply G. Commit, Retrieve, Preview, Apply H. Apply, Retrieve, Preview, Commit Question 43 Through update set, a group of one or more changes that can be moved from one instance to another altogether? A. True B. False Question 44 The Schema Map is the Graphical Representation of Relationships between Tables? A. True B. False Question 45 Both Tables or Tables & Columns modules can be used to create a new table? A.

ServiceNow Certified System Administrator (CSA) 10 Practice Exams.pdf

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