Public Speaking PDF

PUBLIC SPEAKING Growing up in Oklahoma, Josh Shipp had no intention of becoming a public speaker. Abandoned by his birth mother, Shipp bounced around the foster care system for most of his childhood. Neglected and abused, he became addicted to drugs, tried to take his own life...

PUBLIC SPEAKING Growing up in Oklahoma, Josh Shipp had no intention of becoming a public speaker. Abandoned by his birth mother, Shipp bounced around the foster care system for most of his childhood. Neglected and abused, he became addicted to drugs, tried to take his own life, and ended up in jail. Then, at age 17, at his lowest point, his foster parent told him: “We don’t see you as a problem, we see you as an opportunity.” It dawned upon Josh that his life mattered. He realized that “one caring adult” was all it took to change someone’s life. Since that time, he has devoted himself to helping the hopeless. He became an advocate for children in foster care and began working with at-risk teenagers. Today he is a nationally recog- nized teen expert who has been praised for his ability to help kids and parents alike work through tough situations. How has Josh achieved all this? Partly through his determination, partly through his dedication to helping others, and partly through his passion for life. But also essential is his ability to communicate with people through public speaking. In a TEDx Talk that has been viewed online more than 4 million times, Josh shared his story of growing up in the foster care system and of realizing that his life had meaning. But he also challenged his audience by telling them, “The difference between a statistic and a success story is you.” With this line, Josh turned his personal experience into a call for others to help improve the world If you had asked Josh early in his life, “Do you see yourself as an important public speaker?” he would have laughed at the idea. Yet today he has spoken in person to an estimated 2 million people. He has lectured at Harvard, MIT, Stanford, and UCLA. He has appeared on such media outlets as CNN, MTV, Lifetime, and Oprah. His message of help and hope has touched people across the country. In the words of one listener, “If his story doesn’t change the way you look at life, I don’t know what will.” The Power of Public Speaking Throughout history people have used public speaking as a vital means of communi- cation. What the Greek leader Pericles said more than 2,500 years ago is still true today: “One who forms a judgment on any point but cannot explain” it clearly “might as well never have thought at all on the subject.”1 Public speaking, as its name implies, is a way of making your ideas public—of sharing them with other people and of influencing other people. During modern times, many women and men around the globe have spread their ideas and influence through public speaking. In the United States, the list includes Franklin Roosevelt, Billy Graham, Cesar Chavez, Barbara Jordan, Martin Luther King, Ronald Reagan, Hillary Clinton, and Barack Obama. In other coun- tries, we have seen the power of public speaking employed by people such as Marga- ret Thatcher, Nelson Mandela, and Malala Yousafzai. As you read these names, you may think to yourself, “That’s fine. Good for them. But what does that have to do with me? I don’t plan to be a president or a preacher or a crusader for any cause.” Nevertheless, the need for public speaking will almost certainly touch you sometime in your life—maybe tomorrow, maybe not for five years. Can you imagine yourself in any of these situations? You are one of seven management trainees in a large corporation. One of you will get the lower-management job that has just opened. At a large staff meeting you and the other trainees will each discuss the project he or she has been developing. One by one your colleagues make their presen- tations. They have no experience in public speaking and are intimidated by the higher ranking managers present. Their speeches are stumbling and awkward. You, however, call upon all the skills you learned in your public speaking course. You deliver an informative talk that is clear, well reasoned, and articulate. You get the job. One of your children has a learning disability. You hear that your local school board has decided, for budget reasons, to eliminate the special teacher who has been helping your child. At an open meeting of the school board, you stand up and deliver a thoughtful, compelling speech on the necessity for keeping the special teacher. The school board changes its mind. You are the assistant manager in a branch office of a national company. Your immediate superior, the branch manager, is about to retire and there will be a retirement dinner. All the executives from the home office will attend. As his close working associate, you are asked to give a farewell toast at the party. You prepare and deliver a speech that is both witty and touching—a perfect tribute to your boss. After the speech, everyone The Tradition of Public Speaking 5 applauds enthusiastically, and a few people have tears in their eyes. The following week you are named branch manager. Fantasies? Not really. Any of these situations could occur. In a recent survey of more than 200 employers, respondents stated that the most important skill they want from job applicants is the “ability to verbally communicate with persons inside and outside the organization.” In another survey, 1,200 job recruiters reported that one skill was more important and harder to find than any other. That skill? Effective communication.2 The importance of such skills is true across the board—for accountants and architects, teachers and technicians, scientists and stockbrokers. Even in highly spe- cialized fields such as civil and mechanical engineering, employers consistently rank the ability to communicate above technical knowledge when deciding whom to hire and whom to promote. Businesses are also asking people to give more speeches in the early stages of their careers, and many young professionals are using public speaking as a way to stand out in today’s highly competitive job market.3 In fact, the ability to speak effec- tively is so prized that college graduates are increasingly being asked to give a presen- tation as part of their job interview. Nor has the growth of the Internet and other new technologies reduced the need for public speaking. In this age of Instagram and Twitter, businesses are concerned that college graduates are losing the ability to talk in a professional way. As career expert Lindsey Pollak states, “It’s so rare to find somebody who has that combina- tion of really good technical skills and really good verbal communication skills. You will be head and shoulders above your colleagues if you can combine those two.”4 The same is true in community life. Public speaking is a vital means of civic engagement. It is a way to express your ideas and to have an impact on issues that matter in society. As a form of empowerment, it can—and often does— make a differ- ence in things people care about very much. The key phrase here is “make a differ- ence.” This is what most of us want to do in life—to make a difference, to change the world in some small way. Public speaking offers you an opportunity to make a differ- ence in something you care about very much. The Tradition of Public Speaking Given the importance of public speaking, it’s not surprising that it has been taught and studied around the globe for thousands of years. Almost all cultures have an equivalent of the English word “orator” to designate someone with special skills in public speaking. The oldest known handbook on effective speech was written on papyrus in Egypt some 4,500 years ago. Eloquence was highly prized in ancient India, Africa, and China, as well as among the Aztecs and other pre-European cultures of North and South America.5 In classical Greece and Rome, public speaking played a central role in education and civic life. It was also studied extensively. Aristotle’s Rhetoric, composed during the third century b.c., is still considered the most important work on its subject, and many of its principles are followed by speakers (and writers) today. The great Roman leader Cicero used his speeches to defend liberty and wrote several works about oratory in general. Over the centuries, many other notable thinkers have dealt with issues of rhetoric, speech, and language—including the Roman educator Quintilian, the Christian preacher St. Augustine, the medieval writer Christine de Pizan, the British philosopher Francis Bacon, and the American critic Kenneth Burke. In recent years, communication researchers have provided an increasingly scientific basis for understanding the methods and strategies of effective speech. Your immediate objective is to apply those methods and strategies in your classroom speeches. What you learn, however, will be applicable long after you leave college. The principles of public speaking are derived from a long tradition and have been confirmed by a substantial body of research. The more you know about those principles, the more effective you will be in your own speeches—and the more effec- tive you will be in listening to the speeches of other people. Similarities Between Public Speaking and Conversation How much time do you spend each day talking to other people? The average adult spends about 30 percent of her or his waking hours in conversation. By the time you read this book, you will have spent much of your life perfecting the art of conversa- tion. You may not realize it, but you already employ a wide range of skills when talking to people. These skills include the following: 1. Organizing your thoughts logically. Suppose you were giving someone direc- tions to get to your house. You wouldn’t do it this way: When you turn off the highway, you’ll see a big diner on the left. But before that, stay on the highway to Exit 67. Usually a couple of the neighbors’ dogs are in the street, so go slow after you turn at the blinking light. Com- ing from your house you get on the highway through Maple Street. If you pass the taco stand, you’ve gone too far. The house is blue. Instead, you would take your listener systematically, step by step, from his or her house to your house. You would organize your message. 2. Tailoring your message to your audience. You are a geology major. Two people ask you how pearls are formed. One is your roommate; the other is your nine-year-old niece. You answer as follows: To your roommate: “When any irritant, say a grain of sand, gets inside the oyster’s shell, the oyster automatically secretes a substance called nacre, which is principally calcium carbonate and is the same material that lines the oyster’s shell. The nacre accumulates in layers around the irritant core to form the pearl.” To your niece: “Imagine you’re an oyster on the ocean floor. A grain of sand gets inside your shell and makes you uncomfortable. So you decide to cover it up. You cover it with a material called mother-of-pearl. The cov- ering builds up around the grain of sand to make a pearl.” 3. Telling a story for maximum impact. Suppose you are telling a friend about a funny incident at last week’s football game. You don’t begin with the punch line (“Keisha fell out of the stands right onto the field. Here’s how it started....”). Instead, you carefully build up your story, adjusting your words and tone of voice to get the best effect.4. Adapting to listener feedback. Whenever you talk with someone, you are aware of that person’s verbal, facial, and physical reactions. For example: You are explaining an interesting point that came up in biology class. Your listener begins to look confused, puts up a hand as though to stop you, and says “Huh?” You go back and explain more clearly. A friend has asked you to listen while she practices a speech. At the end you tell her, “There’s just one part I really don’t like—that quotation from the attorney general.” Your friend looks very hurt and says, “That was my favorite part!” So you say, “But if you just worked the quotation in a little differently, it would be wonderful.” Each day, in casual conversation, you do all these things many times without thinking about them. You already possess these communication skills. And these are among the most important skills you will need for public speaking. To illustrate, let’s return briefly to one of the hypothetical situations at the begin- ning of this chapter. When addressing the school board about the need for a special teacher: You organize your ideas to present them in the most persuasive manner. You steadily build up a compelling case about how the teacher benefits the school. You tailor your message to your audience. This is no time to launch an impassioned defense of special education in the United States. You must show how the issue is important to the people in that very room—to their children and to the school. You tell your story for maximum impact. Perhaps you relate an anecdote to demonstrate how much your child has improved. You also have statistics to show how many other children have been helped. You adapt to listener feedback. When you mention the cost of the special teacher, you notice sour looks on the faces of the school board members. So you patiently explain how small that cost is in relation to the overall school budget. Many skills used in conversation also apply in public speaking. As you learn to speak more effectively, you may also learn to communicate more effectively in other situations. ©Ariel Skelley/Getty Images 8 CHAPTER 1 Speaking in Public In many ways, then, public speaking requires the same skills used in ordinary conversation. Most people who communicate well in daily talk can learn to commu- nicate just as well in public speaking. By the same token, training in public speaking can make you a more adept communicator in a variety of situations, such as conver- sations, classroom discussions, business meetings, and interviews. Differences Between Public Speaking and Conversation Despite their similarities, public speaking and everyday conversation are not identi- cal. Imagine that you are telling a story to a friend. Then imagine yourself telling the story to a group of seven or eight friends. Now imagine telling the same story to 20 or 30 people. As the size of your audience grows, you will find yourself adapting to three major differences between conversation and public speaking: 1. Public speaking is more highly structured. It usually imposes strict time limita- tions on the speaker. In most cases, the situation does not allow listeners to interrupt with questions or commentary. The speaker must accomplish her or his purpose in the speech itself. Consequently, public speaking demands much more detailed plan- ning and preparation than ordinary conversation. When preparing his TEDx Talk on making a difference in the life of a child, Josh Shipp spent almost a full year writing, revising, and rehearsing. That’s detailed planning! 2. Public speaking requires more formal language. Slang, jargon, and bad grammar have little place in public speeches. Whether one is delivering a classroom speech, a TED Talk, a business presentation, or a famous work such as “I Have a Dream,” the language should rise to the level of the occasion. Listeners usually react negatively to speakers who do not elevate and polish their language when addressing an audience. A speech should be “special.” 3. Public speaking requires a different method of delivery. When conversing infor- mally, most people talk quietly, interject stock phrases such as “like” and “you know,” adopt a casual posture, and use what are called vocalized pauses (“uh,” “er,” “um”). Effective public speakers, however, adjust their voices to be heard clearly throughout the audience. They assume a more erect posture. They avoid distracting mannerisms and verbal habits. With study and practice, you will master these differences and expand your con- versational skills into speechmaking. Your speech class will provide the opportunity for this study and practice. Developing Confidence: Your Speech Class One of the major concerns of students in any speech class is stage fright. We may as well face the issue squarely. Many people who converse easily in all kinds of everyday situations become frightened at the idea of standing up before a group to make a speech. If you are worried about stage fright, you may feel better knowing that you are not alone. A 2014 survey by researchers at Chapman University asked 1,500 participants from across the country to name their greatest fear. Public speaking topped the list. A 2012 study produced similar results, with 62 percent of respon- dents being terrified by the prospect of speaking in public. In comparison, only 43 percent said they were afraid of dying.6 In a different study, researchers concentrated on social situations and, again, asked their subjects to list their greatest fears. More than 9,000 people were inter- viewed. Here is the ranking of their answers If you feel nervous about giving a speech, you are in very good company. Some of the greatest public speakers in history have suffered from stage fright, including Abraham Lincoln, Margaret Sanger, and Winston Churchill. The famous Roman orator Cicero said, “I turn pale at the outset of a speech and quake in every limb and in my soul.”8 Jennifer Lawrence, Conan O’Brien, and Oprah Winfrey all report being anxious about speaking in public. Early in his career, Leonardo DiCaprio was so nervous about giving an acceptance speech that he hoped he would not win the Academy Award for which he had been nominated. Eighty-one percent of business executives say public speaking is the most nerve- wracking experience they face.9 What come- dian Jerry Seinfeld said in jest sometimes seems literally true: “Given a choice, at a funeral most of us would rather be the one in the coffin than the one giving the eulogy.” Actually, most people tend to be anxious before doing something important in public. Actors are nervous before a play, politicians are nervous before a campaign speech, athletes are nervous before a big game. The ones who succeed have learned to use their nervousness to their advantage. Listen to legendary tennis player Roger Federer, speaking after his 2017 Wimbledon title match. No matter how much you practice, he said, you have to be able to perform “when the pressure comes of matches, the nerves, the stomach, when you’re not free and you’re tense.” Putting his butterflies to good use, Federer beat Marin Cilic in straight sets to win his eighth Wimbledon crown and his nineteenth Grand Slam championship. Much the same thing happens in speechmaking. Most experienced speakers have stage fright before taking the floor, but their nervousness is a healthy sign that they are getting “psyched up” for a good effort. Novelist and lecturer I. A. R. Wylie once said: “I rarely rise to my feet without a throat constricted with terror and a furiously thumping heart. When, for some reason, I am cool and self-assured, the speech is always a failure.” 10 CHAPTER 1 Speaking in Public In other words, it is perfectly normal—even desirable—to be nervous at the start of a speech. Your body is responding as it would to any stressful situation—by pro- ducing extra adrenaline. This sudden shot of adrenaline is what makes your heart race, your hands shake, your knees knock, and your skin perspire. Every public speaker experiences all these reactions to some extent. The question is: How can you control your nervousness and make it work for you rather than against you? DEALING WITH NERVOUSNESS Rather than trying to eliminate every trace of stage fright, you should aim at trans- forming it from a negative force into what one expert calls positive nervousness—“a zesty, enthusiastic, lively feeling with a slight edge to it.... It’s still nervousness, but it feels different. You’re no longer victimized by it; instead, you’re vitalized by it. You’re in control of it.”10 Don’t think of yourself as having stage fright. Instead, think of it as “stage excite- ment” or “stage enthusiasm.”11 It can help you get focused and energized in the same way as it helps athletes, musicians, and others get primed for a game or a concert. Jane Lynch, talking about her gig hosting Saturday Night Live, said that she got through it with “that perfect cocktail of nervousness and excitement.” Think of that cocktail as a normal part of giving a successful speech. Here are six time-tested ways you can turn your nervousness from a negative force into a positive one. Acquire Speaking Experience You have already taken the first step. You are enrolled in a public speaking course, where you will learn about speechmaking and gain speaking experience. Think back to your first day in kindergarten, your first date, your first day at a new job. You were probably nervous in each situation because you were facing something new and unknown. Once you became accustomed to the situation, it was no longer threatening. So it is with public speaking. For most students, the biggest part of stage fright is fear of the unknown. The more you learn about public speaking and the more speeches you give, the less threatening speechmaking will become. Of course, the road to confidence will sometimes be bumpy. Learning to give a speech is not much different from learning any other skill—it proceeds by trial and error. The purpose of your speech class is to shorten the process, to minimize the errors, to give you a nonthreatening arena—a sort of laboratory—in which to under- take the “trial.” Your instructor recognizes that you are a novice and is trained to give the kind of guidance you need to get started. In your fellow students you have a highly sympa- thetic audience who will provide valuable feedback to help you improve your speak- ing skills. As the class goes on, your fears about public speaking will gradually recede until they are replaced by only a healthy nervousness before you rise to speak.12 Prepare, Prepare, Prepare Another key to gaining confidence is to pick speech topics you truly care about—and then to prepare your speeches so thoroughly that you cannot help but be successful. Here’s how one student combined enthusiasm for his topic with thorough prepara- tion to score a triumph in speech class: Jesse Young was concerned about taking a speech class. Not having any experience as a public speaker, he got butterflies in his stomach just thinking about talking in front of an audience. But when the time came for Jesse’s first speech, he was determined to make it a success. Jesse chose Habitat for Humanity as the topic for his speech. He had been a volunteer for three years, and he believed deeply in the organiza- tion and its mission. The purpose of his speech was to explain the origins, philosophy, and activities of Habitat for Humanity. As Jesse spoke, it became clear that he was enthusiastic about his sub- ject and genuinely wanted his classmates to share his enthusiasm. Because he was intent on communicating with his audience, he forgot to be nervous. He spoke clearly, fluently, and dynamically. Soon the entire class was engrossed in his speech. Afterward, Jesse admitted that he had surprised even himself. “It was amazing,” he said. “Once I passed the first minute or so, all I thought about were those people out there listening. I could tell that I was really getting through to them.” How much time should you devote to preparing your speeches? A standard rule of thumb is that each minute of speaking time requires one to two hours of prepara- tion time—perhaps more, depending on the amount of research needed for the speech. This may seem like a lot of time, but the rewards are well worth it. One pro- fessional speech consultant estimates that proper preparation can reduce stage fright by up to 75 percent.13 If you follow the techniques suggested by your instructor and in the rest of this book, you will stand up for every speech fully prepared. Imagine that the day for your first speech has arrived. You have studied your audience and selected a topic you know will interest them. You have researched the topic thoroughly and prac- ticed the speech several times until it feels absolutely comfortable. You have even tried it out before two or three trusted friends. How can you help but be confident of success? The need for public speaking arises in many situations. Here U.S Army General John Nicholson speaks during a press conference at NATO head- quarters in Brussels. ©Dursun Aydemir/Anadolu Agency/ Getty Images Developing Confidence: Your Speech Class 11 12 CHAPTER 1 Speaking in Public Think Positively Confidence is mostly the well-known power of positive thinking. If you think you can do it, you usually can. On the other hand, if you predict disaster and doom, that is almost always what you will get. This is especially true when it comes to public speaking. Speakers who think negatively about themselves and the speech experience are much more likely to be overcome by stage fright than are speakers who think positively. Here are some ways you can transform negative thoughts into positive ones as you work on your speeches. Many psychologists believe that the ratio of positive to negative thoughts in regard to stressful activities such as speechmaking should be at least five to one. That is, for each negative thought, you should counter with a minimum of five posi- tive ones. Doing so will not make your nerves go away completely, but it will help keep them under control so you can concentrate on communicating your ideas rather than on brooding about your fears and anxieties. Use the Power of Visualization Visualization is closely related to positive thinking. It is used by athletes, musicians, actors, speakers, and others to enhance their performance in stressful situations. How does it work? Listen to Jamie Anderson, who, during the 2014 Winter Olym- pics, won the first-ever gold medal in the women’s slopestyle event. Afterward, she talked about how she used visualization to settle her nerves before the winning ride: There was so much anticipation leading up to this event, I just had to calm my mind and have the trust and faith that I was capable of doing what I really wanted to do. At the top of the course, I took a moment, took a deep breath, and saw everything I wanted to see happen.... I was visual- izing it, seeing it to the end, and knowing that I was going to land every- thing perfectly with as much style as possible. Of course, visualization doesn’t mean that Anderson wins every competition she enters. But research has shown that the kind of mental imaging she describes can significantly increase athletic performance.14 It has also shown that visualization can help speakers control their stage fright.15 The key to visualization is creating a vivid mental blueprint in which you see yourself succeeding in your speech. Picture yourself in your classroom rising to visualization Mental imaging in which speakers vividly picture themselves giving a successful presentation. speak. See yourself at the lectern, poised and self-assured, making eye contact with your audience and delivering your introduction in a firm, clear voice. Feel your con- fidence growing as your listeners get more and more caught up in what you are say- ing. Imagine your sense of achievement as you conclude the speech knowing you have done your very best. As you create these images in your mind’s eye, be realistic but stay focused on the positive aspects of your speech. Don’t allow negative images to eclipse the posi- tive ones. Acknowledge your nervousness, but picture yourself overcoming it to give a vibrant, articulate presentation. If one part of the speech always seems to give you trouble, visualize yourself getting through it without any hitches. And be specific. The more lucid your mental pictures, the more successful you are likely to be. As with your physical rehearsal of the speech, this kind of mental rehearsal should be repeated several times in the days before you speak. It doesn’t guarantee that every speech will turn out exactly the way you envision it—and it certainly is no substitute for thorough preparation. But used in conjunction with the other methods of combating stage fright, it is a proven way to help control your nerves and to craft a successful presentation. Know That Most Nervousness Isn’t Visible Many novice speakers are worried about appearing nervous to the audience. It’s hard to speak with poise and assurance if you think you look tense and insecure. One of the most valuable lessons you will learn as your speech class proceeds is that only a fraction of the turmoil you feel inside is visible on the outside. “Your nervous system may be giving you a thousand shocks,” says one experienced speaker, “but the viewer can see only a few of them.”16 Even though your palms are sweating and your heart is pounding, your listeners probably won’t realize how tense you are—especially if you do your best to act cool and confident on the outside. Most of the time when students confess after a speech, “I was so nervous I thought I was going to die,” their classmates are surprised. To them the speaker looked calm and assured. Knowing this should make it easier for you to face your listeners with confidence. As one student stated after watching a videotape of her first classroom speech, “I was amazed at how calm I looked. I assumed everyone would be able to see how scared I was, but now that I know they can’t, I won’t be nearly so nervous in the future. It really helps to know that you look in control even though you may not feel that way.” Don’t Expect Perfection It may also help to know that there is no such thing as a perfect speech. At some point in every presentation, every speaker says or does something that does not come across exactly as planned. Fortunately, such moments are usually not evident to the audience. Why? Because the audience doesn’t know what the speaker plans to say. It hears only what the speaker does say. If you momentarily lose your place, reverse the order of a couple of statements, or forget to pause at a certain spot, no one need be the wiser. When such moments occur, just proceed as if nothing happened. Even if you do make an obvious mistake during a speech, that is no catastrophe. If you have ever listened to Martin Luther King’s “I Have a Dream,” you may recall that he stumbles twice during the speech. Most likely, however, you don’t remember. Why? Because you were focusing on King’s message rather than on the fine points of his delivery. Developing Confidence: Your Speech Class 13 14 CHAPTER 1 Speaking in Public One of the biggest reasons people are concerned about making a mistake in a speech is that they view speechmaking as a performance rather than an act of com- munication. They feel the audience is judging them against a scale of absolute perfec- tion in which every misstated word or awkward gesture will count against them. But speech audiences are not like judges in a violin recital or an ice-skating contest. They are not looking for a virtuoso performance, but for a well-thought-out address that communicates the speaker’s ideas clearly and directly. Sometimes an error or two can actually enhance a speaker’s appeal by making her or him seem more human. As you work on your speeches, make sure you prepare thoroughly and do all you can to get your message across to your listeners. But don’t panic about being perfect or about what will happen if you make a mistake. Once you free your mind of these burdens, you will find it much easier to approach your speeches with confidence and even with enthusiasm Besides stressing the six points just discussed, your instructor will probably give you several tips for dealing with nervousness in your first speeches. They may include: Be at your best physically and mentally. It’s not a good idea to stay up until 3:00 a. m. partying with friends or cramming for an exam the night before your speech. A good night’s sleep will serve you better. As you are waiting to speak, quietly tighten and relax your leg muscles, or squeeze your hands together and then release them. Such actions help reduce tension by providing an outlet for your extra adrenaline Take a couple of slow, deep breaths before you start to speak. When they are tense, most people take short, shallow breaths, which only reinforces their anxiety. Deep breathing breaks this cycle of tension and helps calm your nerves. Work especially hard on your introduction. Research has shown that a speaker’s anxiety level begins to drop significantly after the first 30 to 60 seconds of a presentation.18 Once you get through the introduction, you should find smoother sailing the rest of the way. Make eye contact with members of your audience. Remember that they are indi- vidual people, not a blur of faces. And they are your friends. Concentrate on communicating with your audience rather than on worrying about your stage fright. If you get caught up in your speech, your audience will, too. Use visual aids. They create interest, draw attention away from you, and make you feel less self-conscious. If you are like most students, you will find your speech class to be a very positive experience. As one student wrote on her course evaluation at the end of the class: I was really dreading this class. The idea of giving all those speeches scared me half to death. But I’m glad now that I stuck with it. It’s a small class, and I got to know a lot of the students. Besides, this is one class in which I got to express my ideas, instead of spending the whole time listen- ing to the teacher talk. I even came to enjoy giving the speeches. I could tell at times that the audience was really with me, and that’s a great feeling. Over the years, thousands of students have developed confidence in their speechmaking abilities. As your confidence grows, you will be better able to stand before other people and tell them what you think and feel and know—and 16 CHAPTER 1 Speaking in Public to make them think and feel and know those same things. The best part about confi- dence is that it nurtures itself. After you score your first triumph, you will be that much more confident the next time. And as you become a more confident public speaker, you will likely become more confident in other areas of your life as well. Public Speaking and Critical Thinking That guy at the party last night really owned me when we were talking about the economy. I know my information is right, and I’m sure his argu- ment didn’t make sense, but I can’t put my finger on the problem. I worked really hard on my term paper, but it’s just not right. It doesn’t seem to hang together, and I can’t figure out what’s wrong. Political speeches are so one-sided. The candidates sound good, but they all talk in slogans and generalities. It’s really hard to decide who has the best stands on the issues. Have you ever found yourself in similar situations? If so, you may find help in your speech class. Besides building confidence, a course in public speaking can develop your skills as a critical thinker. Those skills can make the difference between the articulate debater and the pushover, the A student and the C student, the thoughtful voter and the coin tosser. What is critical thinking? To some extent, it’s a matter of logic—of being able to spot weaknesses in other people’s arguments and to avoid them in your own. It also involves related skills such as distinguishing fact from opinion, judging the credibility of statements, and assessing the soundness of evidence. In the broadest sense, criti- cal thinking is focused, organized thinking—the ability to see clearly the relationships among ideas.19 If you are wondering what this has to do with your public speaking class, the answer is, quite a lot. As the class proceeds, you will probably spend a good deal of time organizing your speeches. While this may seem like a purely mechanical exer- cise, it is closely interwoven with critical thinking. If the structure of your speech is disjointed and confused, odds are that your thinking is also disjointed and confused. If, on the other hand, the structure is clear and cohesive, there is a good chance your thinking is, too. Organizing a speech is not just a matter of arranging the ideas you already have. Rather, it is an important part of shaping the ideas themselves. What is true of organization is true of many aspects of public speaking. The skills you learn in your speech class can help you become a more effective thinker in a num- ber of ways. As you work on expressing your ideas in clear, accurate language, you will enhance your ability to think clearly and accurately. As you study the role of evidence and reasoning in speechmaking, you will see how they can be used in other forms of communication as well. As you learn to listen critically to speeches in class, you will be better able to assess the ideas of speakers (and writers) in a variety of situations. To return to the examples at the beginning of this section: The guy at the party last night—would well- honed critical thinking skills help you find the holes in his argument? The term paper— would better organization and a clear outline help pull it together As you begin your first speeches, you may find it helpful to understand what goes on when one person talks to another. Regardless of the kind of speech communication involved, there are seven elements—speaker, message, channel, listener, feedback, interference, and situation. Here we focus on how these elements interact when a public speaker addresses an audience. SPEAKER Speech communication begins with a speaker. If you pick up the telephone and call a friend, you are acting as a speaker. (Of course, you will also act as a listener when your friend is talking.) In public speaking, you will usually present your entire speech without interruption. Your success as a speaker depends on you—on your personal credibility, your knowledge of the subject, your preparation of the speech, your manner of speaking, your sensitivity to the audience and the occasion. But successful speaking also requires enthusiasm. You can’t expect people to be interested in what you say unless you are inter- ested yourself. If you are truly excited about your subject, your audience is almost sure to get excited along with you. You can learn all the techniques of effective speechmaking, but before they can be of much use, you must first have something to say—something that sparks your own enthusiasm. speaker The person who is presenting an oral message to a listener. Using public speaking in your CAREER It’s been three years since you graduated from college, and one year since you and your friends launched a mobile app development company. The app, a note-taking and collaboration tool for college students, has taken a while to create, but now you’re ready to unveil it at a regional technology conference. Although you have given a few brief talks since your speech class in college, the con- ference will be your first major presentation to a large audience. The closer you get to the day of the speech, the harder it is to control the butterflies in your stomach. There will be approximately 200 people in your audience, including potential investors, rival development companies, and members of the press. All eyes will be on you. It’s important that you come across as confident and well informed, but you’re afraid your stage fright will send the opposite message. What strategies will you use to control your nerves and make them work for you? ©Nick David/Getty Images 18 CHAPTER 1 Speaking in Public MESSAGE The message is whatever a speaker communicates to someone else. If you are calling a friend, you might say, “I’ll be a little late picking you up tonight.” That is the mes- sage. But it may not be the only message. Perhaps there is a certain tone in your voice that suggests reluctance, hesitation. The underlying message might be “I really don’t want to go to that party. You talked me into it, but I’m going to put it off as long as I can.” Your goal in public speaking is to have your intended message be the message that is actually communicated. Achieving this depends both on what you say (the verbal message) and on how you say it (the nonverbal message). Getting the verbal message just right requires work. You must narrow your topic down to something you can discuss adequately in the time allowed for the speech. You must do research and choose supporting details to make your ideas clear and convincing. You must organize your ideas so listeners can follow them without get- ting lost. And you must express your message in words that are accurate, clear, vivid, and appropriate. Besides the message you send with words, you send a message with your tone of voice, appearance, gestures, facial expression, and eye contact. Imagine that one of your classmates gets up to speak about student loans. Throughout her speech she slumps behind the lectern, takes long pauses to remember what she wants to say, stares at the ceiling, and fumbles with her visual aids. Her intended message is “We must make more money available for student loans.” But the message she actually communicates is “I haven’t prepared very well for this speech.” One of your jobs as a speaker is to make sure your nonverbal mes- sage does not distract from your verbal message. CHANNEL The channel is the means by which a message is communicated. When you pick up the phone to call a friend, the telephone is the channel. Public speakers may use one or more of several channels, each of which will affect the message received by the audience. Consider a speech to Congress by the President of the United States. The speech is carried to the nation by the channels of radio and television. For the radio audi- ence the message is conveyed entirely by the President’s voice. For the television audience the message is conveyed by both the President’s voice and the televised image. The people in Congress have a more direct channel. They not only hear the President’s voice as amplified through a microphone, but they also see him and the setting firsthand. In a public speaking class, your channel is the most direct of all. Your classmates will see you and hear you without any electronic intervention. LISTENER The listener is the person who receives the communicated message. Without a lis- tener, there is no communication. When you talk to a friend on the phone, you have one listener. In public speaking you will have many listeners. Everything a speaker says is filtered through a listener’s frame of reference—the total of his or her knowledge, experience, goals, values, and attitudes. Because a speaker and a listener are different people, they can never have exactly the same frame of reference. And because a listener’s frame of reference can never be exactly message Whatever a speaker communicates to someone else. channel The means by which a message is communicated. listener The person who receives the speaker’s message. the same as a speaker’s, the meaning of a message will never be exactly the same to a listener as to a speaker. You can easily test the impact of different frames of reference. Ask each of your classmates to describe a chair. If you have 20 classmates, you’ll probably get 20 different descriptions. One student might picture a large, overstuffed easy chair, another an ele- gant straight-backed chair, yet another an office chair, a fourth a rocking chair, and so on. Even if two or more envision the same general type—say, a rocking chair—their men- tal images of the chair could still be different. One might be thinking of an Early Amer- ican rocker, another of a modern Scandinavian rocker—the possibilities are unlimited. And “chair” is a fairly simple concept. What about “patriotism” or “freedom”? Because people have different frames of reference, a public speaker must take great care to adapt the message to the particular audience being addressed. To be an effective speaker, you must be audience-centered. You will quickly lose your listeners’ attention if your presentation is either too basic or too sophisticated. You will also lose your audience if you do not relate to their experience, interests, knowledge, and values. When you make a speech that causes listeners to say “That is important to me,” you will almost always be successful. FEEDBACK When the President addresses the nation on television, he is engaged in one-way communication. You can talk back to the television set, but the President won’t hear you. Most situations, however, involve two-way communication. Your listeners don’t simply absorb your message like human sponges. They send back messages of their own. These messages are called feedback. In public speaking there is plenty of feedback to let you know how your message is being received. Do your listeners lean forward in their seats, as if paying close atten- tion? Do they have quizzical looks on their faces? Do they shuffle their feet and gaze at the clock? The message sent by these reactions could be “I am fascinated,” “I am bored,” “I agree with you,” “I don’t agree with you,” or any number of others. As a speaker, you need to be alert to these reactions and adjust your message accordingly. feedback The messages, usually nonverbal, sent from a listener to a speaker. frame of reference The sum of a person’s knowledge, experience, goals, values, and attitudes. No two people can have exactly the same frame of reference. The powers of critical thinking you develop in researching and organizing your speeches can be applied in many forms of communication, including meetings and group projects. ©Tara Moore/Getty Images The Speech Communication Process 19 20 CHAPTER 1 Speaking in Public Like any kind of communication, feedback is affected by one’s frame of refer- ence. How would you feel if, immediately after your speech, all your classmates started to rap their knuckles on the desks? Would you run out of the room in despair? Not if you were in a European university. In many parts of Europe, students rap their knuckles on their desks to show admiration for a classroom lecture. You must under- stand the feedback to be able to deal with it. Interference is anything that impedes the communication of a message. When you talk on the telephone, sometimes there is static, or wires get crossed so that two dif- ferent conversations are going on at once. That is a kind of interference. In public speaking there are two kinds of interference. One, like the static or crossed wires in a phone conversation, is external to the audience. Many classrooms are subject to this kind of interference—from traffic outside the building, the clatter of a radiator, students conversing in the hall, a room that is stifling hot or freezing cold. Any of these can distract listeners from what you are saying. A second kind of interference is internal and comes from within your audience. Perhaps one of your listeners has a toothache. She may be so distracted by the pain that she doesn’t pay attention to your speech. Another listener could be worrying about a test in the next class period. Yet another could be brooding about an argu- ment with his girlfriend. As a speaker, you must try to hold your listeners’ attention despite these various kinds of interference. In the chapters that follow you will find many ways to do this. SITUATION The situation is the time and place in which speech communication occurs. Conversation always takes place in a certain situation. Sometimes the situation helps—as when you propose marriage over an intimate candlelight dinner. Other times it may hurt—as when you try to speak words of love in competition with blaring music. When you have to talk with someone about a touchy issue, you usually wait until the situation is just right. Public speakers must also be alert to the situation. Certain occasions—funerals, church services, graduation ceremonies—require certain kinds of speeches. Physical setting is also important. It makes a great deal of difference whether a speech is pre- sented indoors or out, in a small classroom or in a gymnasium, to a densely packed interference Anything that impedes the communication of a message. Interference can be external or internal to listeners. situation The time and place in which speech communication occurs. Situation Situation Situation Situation CHAN NEL Interference F E E D B A C K M E S S A G E C KK FIGURE 1.1 (male) ©Ranta Images/Shutterstock; (female) ©Lan Images/Shutterstock Public Speaking in a Multicultural World 21 crowd or to a handful of scattered souls. When you adjust to the situation of a public speech, you are only doing on a larger scale what you do every day in conversation. THE SPEECH COMMUNICATION PROCESS: EXAMPLE WITH COMMENTARY The following example shows how the various components of the speech communi- cation process interact: Situation It was 5:15 p.m., and the Midwest Food Festival and Expo had been going on all day. Gourmet food vendors from across the Great Lakes region were presenting their products to distributors and restaurant owners, but the presentations had taken much longer than expected. Speaker Jason Cruz, owner and operator of a gourmet salsa company, was worried. As the last speaker of the day, he knew he faced a tough situation. He had been allotted 30 minutes, but the festival was scheduled to end in 15 minutes, and the success of his products depended in large part on his presentation. Channel Jason stepped to the microphone and began to speak. He could see members of the audience looking at their watches, and he knew they were eager to get to dinner after a long day of meetings. Adapting to “Good afternoon,” Jason said, “and thanks for your Interference attention. I know everyone is ready to relax after a long day—I certainly am. I was given 30 minutes to tell you about my salsa, but I’ll do my best to finish in 15. I think you’ll find the time well worth your while, because your customers are going to love my products.” Jason was relieved to see people smiling as they settled back in their seats. Message Now that he had the audience’s attention, Jason presented each of his products as briefly as he could. He streamlined his planned remarks to emphasize the salsas that would be most appealing to grocery shoppers and restaurant diners. He ended by handing out samples of two new salsas that had won awards in recent food shows. Feedback As promised, Jason finished in 15 minutes. “So, that’s it!” he concluded. “Thanks for your attention after such a long day.” The festival organizer came up to Jason after his presentation. “Great stuff—both the talk and the salsa,” she said. “Next year I think we’ll try to make all the presentations as concise and efficient as yours.” Public Speaking in a Multicultural World CULTURAL DIVERSITY IN THE MODERN WORLD The United States has always been a diverse society. By the middle of the 19th cen- tury, it contained so many people from so many lands that novelist Herman Melville 22 CHAPTER 1 Speaking in Public exclaimed, “You cannot spill a drop of American blood without spilling the blood of the whole world.”21 One can only imagine what Melville would say today! The United States is the most diverse society on earth. That diversity can be seen in cities and towns, schools and businesses, community groups, and houses of worship all across the land. Globally, we live in an age of international multiculturalism. The Internet allows for instant communication. CNN is broadcast to more than 2 billion people around the world. Social media connect people across ancient boundaries. Despite political, social, and religious differences, all nations are part of a vast global network. For example: There are 60,000 transnational corporations around the world, and they account for half of all international trade. China has 1,000 more KFC restaurants than the United States; Apple sells close to 70 percent of its iPhones abroad. There are more languages spoken in the borough of Queens in New York City than anywhere else on the planet. Speechmaking becomes more complex as cultural diversity increases. Part of the complexity stems from the differences in language from culture to culture. Nothing separates one culture from another more than language. Language and culture are so closely bound that “we communicate the way we do because we are raised in a particular culture and learn its language, rules, and norms.”22 The meanings attached to gestures, facial expressions, and other nonverbal sig- nals also vary from culture to culture. Even the gestures for such basic messages as “hello” and “goodbye” are culturally based. The North American “goodbye” wave is interpreted in many parts of Europe and South America as the motion for “no,” while the Italian and Greek gesture for “goodbye” is the same as the U.S. signal for “come here.”23 Many stories have been told about the fate of public speakers who fail to take into account cultural differences between themselves and their audiences. Consider the following scenario:24 The sales manager of a U.S. electronics firm is in Brazil to negotiate a large purchase of computers by a South American corporation. After three days of negotiations, the sales manager holds a gala reception for all the major executives to build goodwill between the companies. As is the custom on such occasions, time is set aside during the recep- tion for an exchange of toasts. When it is the sales manager’s turn to speak, he praises the Brazilian firm for its many achievements and talks eloquently of his respect for its president and other executives. The words are per- fect, and the sales manager can see his audience smiling in approval. And then—disaster. As the sales manager closes his speech, he raises his hand and flashes the classic U.S. “OK” sign to signal his pleasure at the progress of the negotiations. Instantly the festive mood is replaced with stony silence; smiles turn to icy stares. The sales manager has given his Brazilian audience a gesture with roughly the same meaning as an extended middle finger in the United States. The next day, the Brazilian firm announces that it will buy its computers from another company. Public Speaking in a Multicultural World 23 As this story illustrates, public speakers can ill afford to overlook their listeners’ cultural values and customs. The methods of effective speech explained throughout this book will be helpful to you when addressing culturally diverse audiences. Here we need to stress the importance of avoiding the ethnocentrism that often blocks communication between speakers and listeners of different cultural backgrounds. AVOIDING ETHNOCENTRISM Ethnocentrism is the belief that our own group or culture—whatever it may be—is superior to all other groups or cultures. Because of ethnocentrism, we identify with our group or culture and see its values, beliefs, and customs as “right” or “natural”— in comparison to the values, beliefs, and customs of other groups or cultures, which we tend to think of as “wrong” or “unnatural.”25 Ethnocentrism is part of every culture, and it can play a positive role in creating group pride and loyalty. But it can also lead to prejudice and hostility toward differ- ent racial, ethnic, religious, or cultural groups. To be an effective public speaker in a multicultural world, you need to keep in mind that all people have their special beliefs and customs. Avoiding ethnocentrism does not mean that you must agree with the values and practices of all groups and cultures. At times you might try to convince people of different cultures to change their traditional ways of doing things—as speakers from the United Nations seek to persuade farmers in Africa to adopt more productive methods of agriculture, or as delegates from the United States and China attempt to influence the other country’s trade policies. If such speakers are to be successful, however, they must show respect for the cultures of the people they address. They need to adapt their messages to the values and expectations of their listeners. When you work on your speeches, be alert to how cultural factors might affect how listeners respond. Try to put yourself in their place and to hear your message ethnocentrism The belief that one’s own group or culture is superior to all other groups or cultures. Public speaking is a vital mode of communication in cultures around the world. South Korean president Moon Jae-in speaks about international relations during a press conference in Seoul. ©Jung Yeon-Je/AFP/Getty Images 24 CHAPTER 1 Speaking in Public through their ears. If there is a language difference, avoid words or phrases that might cause misunderstanding. When researching the speech, keep an eye out for visual aids and other materials that will relate to a wide range of listeners. When delivering the speech, be alert to feedback that might indicate the audience is having trouble grasping your ideas. It is also important to avoid ethnocentrism when listening to speeches. When you listen to a speaker from a different cultural background, be on guard against the tempta- tion to judge the speaker on the basis of his or her appearance or manner of delivery. No matter what the cultural background of the speaker, you should listen to her or him as attentively as you would want your audience to listen to you