NTOP Quiz 2024 PDF

NTOP QUIZ 2024 NAME________________________________ POSITION _____________ DATE ___________ SCORE_______ 1. What is your Batch number?...

NTOP QUIZ 2024 NAME________________________________ POSITION _____________ DATE ___________ SCORE_______ 1. What is your Batch number? 17. How many Tien Ma’s stores do we have? ________________________________ a. 7 stores b. 8 stores c. 9 stores d. 10 stores 2. What is the name of our company? 18. How many Café Portofino stores do we have? ________________________________ a. 1 store b. 2 store c. 3 store d. 4 store 3-7. What are the 5 brands included in this corporation? 3. ________________________________ 19. These are located in malls which basically offers Pizza and 4. ________________________________ selected beverages only. 5. ________________________________ a. Angel’s Pizza Slice Booth b. Angel’s Pizza Express 6 ________________________________ 20. These are located in schools which basically offers Pizza and selected beverages only. 7 ________________________________ a. Angel’s Pizza Slice Booth b. Angel’s Pizza Express 8. How long has our business been in operation? a. 29 years b. 30 years c. 31 years d. 32 years 21. They serve as the Telephone operator for the store. 9. Angel’s Pizza was established in what year? a. Customer Service Representative a. 2009 b. 2010 c. 2011 d. 2012 b. Cashier c. Service 10. How many Angel’s Pizza stores do we have? 22. Give at least one statement of a limited AP T-shirt brand. a. 134 b. 135 c. 136 d. 137 _________________________________________________ 11. Where was the first branch of Angel’s Pizza established? 23-25. Give at least three corporate values? a. Makati b. Retiro c. Greenhills d. Marikina 23. 12. Figaro established in what year? 24. a. 1992 b. 1993 c. 1994 d. 1995 25. 13. How many Figaro stores do we have? 26-28. What are the three legendary methods? a. 65 b. 66 c. 67 d. 68 26. 14. Where was the first branch of Figaro Coffee established? 27. a. Glorieta 1 b. Glorieta 2 c. Glorieta 3 d. Shangri La 28. 15. What is the nearest Figaro Coffee store in our Head Office? 29. Standard welcome greetings. a. Figaro Mandaluyong b. Figaro Shangri La a. Good morning! Welcome to Angel’s Pizza c. Figaro Pioneer d. Figaro Boni b. Hi Ma’am / Sir Welcome to Angel’s Pizza 16. Where is the first DRIVE-THRU stores of Angel’s Pizza? c. Good Morning! How may I help you? a. Angel’s Pizza Mayon b. Angel’s Pizza Dau c. Angel’s Pizza Angeles d. Angel’s Pizza Aurora TRAINING AND DEVELOPMENT DEPARTMENT 2024 30. Thanking the guest Standard Spiel. 38. ENTERING COMPANY PREMISES WHILE UNDER THE INFLUENCE OF LIQOUR. a. Thank you for coming, hope to see you soon. a. Section A b. Section B c. Section C d. Section D b. Thank you for coming, hope to see you again. c. Thank you for coming, Have a great day. 39. PUNCHING OF ANOTHER EMPLOYEES TIME CARD. a. Section A b. Section B c. Section C d. Section D 31. When you make a request say... a. Please b. Thank you! 40. LOAFING SUCH AS WASTING TIME AND PROLONGING c. My pleasure d. My apology REST PERIODS. 32. When you provide a favor, say... a. Section A b. Section B a. Please b. Thank you! c. Section C d. Section D c. My pleasure d. My apology 41. LEAVING WORK ASSIGNMENT WITH OUT APPROVAL OF IMMEDIATE SUPERIOR. 33. When “Thank you“ is said to you , say.. a. Section A b. Section B c. Section C d. Section D a. Please b. Thank you! c. My pleasure d. My apology 42. UNEXCUSED ABSENCE FROM WORK WHICH 3 CONSECUTIVE DAYS. 34. When making an apology, you can use.. a. Section A b. Section B c. Section C d. Section D a. Please b. Thank you! c. My pleasure d. My apology 43. IVR means. _____________________________ 35-42 WHAT PENALTY TO BE GIVEN 44-45. Give at least two (2) offences subject for disciplinary 35. TIP POCKETING. action. a. Section A b. Section B c. Section C d. Section D 44. 45. 36. TAKING THE PROPERTY OF FELLOW EMPLOYEE WITHOUT 46-50. GIVE THE ENGLISH TERM OF THE 5’S. THE LATTER CONSENT. 46 a. Section A b. Section B c. Section C d. Section D 47 37. SMOKING or VAPING IN ANY PROHIBITED AREA OF THE 48 COMPANY. 49 a. Section A b. Section B c. Section C d. Section D 50. TRAINING AND DEVELOPMENT DEPARTMENT 2024