MCQ with Answers - Business Communication PDF

lOMoARcPSD|49312811 MCQ with Answers - Best Business Communication (Jawaharlal Nehru College) Scan to open on Studocu Studocu is not sponsored or endorsed by any college or university Downloaded by Sanjay jain ([email protected]) ...

lOMoARcPSD|49312811 MCQ with Answers - Best Business Communication (Jawaharlal Nehru College) Scan to open on Studocu Studocu is not sponsored or endorsed by any college or university Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 MCQ BUSINESS SKILLS -2 1. When you convince others with strong arguments it is known as – Persuasion 2. You are stressed out as you have tons of work to be delivered. What will you do now? Select all that apply. a. Set Smart b. Calm yourself 3. Structured problems typically have – Only One Solu琀椀on; Many Solu琀椀ons 4. The objec琀椀ve of DevOps environment is to – a. Combine Developments & Opera琀椀ons b. De昀椀ne clear roles and responsibili琀椀es amongst all teams c. Allow teams to work in their comfort zones so that they can speed up delivery d. Share detailed feedback by the end of the project 5. Which among the below reasons is important for team cohesiveness? – Con昀氀icts and debates 6. Crea琀椀vity requires challenging “business as usual”. – True 7. An employee with good emo琀椀onal intelligence would like to be observed engaging in some of the following behaviours. a. Deal E昀昀ects …. b. Recognize when a coworker …. 8. Iden琀椀fy the behavioural reac琀椀on to anxiety - Both Correct 9. A six-step version of Process Wri琀椀ng can be viewed as a strategy for accomplishing the task (solving the problem) of doing a wri琀椀ng project. If so, we need to follow the given steps in a par琀椀cular order. a. Brainstorming b. Organizing the ideas c. Developing a dra昀琀 d. Obtaining feedback e. Revising f. Publishing 10. What should you do when there is a misunderstanding with a customer? - Select all that apply. a. Ask them what you can do to help clarify b. Apologize for the misunderstanding even though it may not be your mistake 11. While trying to do persuasion, it is important to follow a process. Which of the following statements is TRUE in the process of persuasion? Select all that apply. – All 12. You have an important mee琀椀ng with a prospec琀椀ve client later today. You know from your previous discussions that the prospect is impressed with your proposal, but does not believe that implemen琀椀ng your ideas at this par琀椀cular 琀椀me is a top priority. Which of the following approaches would provide you with the greatest chance of persuading the prospect to approve your proposal in the shortest period of 琀椀me? – Emphasize what the proposal will lose if he does not implement your ideas at the present 琀椀me (The scarcity Principle) 13. You are managing a project of launching a sales tool. However, there is this one par琀椀cular person who is one of the key in昀氀uencers, did not like the tool as he felt that the tool is not at all user friendly. Be it in the lunch canteen or at the corridor, wherever he would meet you he would literally jeer at the project declaring it as a “shit” tool. You know that he is a cri琀椀cal internal stakeholder of yours and handling him is the key for your tool to be successful. How would you like to go about it? Choose the right op琀椀on/s from the below op琀椀ons. – a. You will request him to use the tools once and ask him/his team to speci昀椀cally highlights the 昀氀aws. You will ensure that you will not get defensive and take his feedback with an open mind, acknowledge the genuine faults of the tools and ask for his sugges琀椀on to improve it b. You will politely tell him that you do not appreciate the ways he is sharing the feedback. You will assert yourself and ask him to give you speci昀椀c feedback c. You will not bother about him and very calmly ignore him. You will 昀椀nd out ways to in昀氀uence external stakeholder directly d. All the op琀椀ons re correct 14. Daydreaming is one of the most fundamental idea-genera琀椀on technique to trigger great ideas - True 15. Iden琀椀fy the steps of root cause analysis from the op琀椀ons given below – Select all that apply a. Iden琀椀fy and describe the problem clearly Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 b. Brainstorm possible solu琀椀ons c. Analyse the quality of the solu琀椀ons d. Establish a 琀椀meline from the normal situa琀椀on up to the 琀椀me the problem occurred 16. In which step of the problem-solving decision-making process is the 昀椀shbone diagram used? – Second 17. You could not achieve the outcome as planned because ___ and ____ - You did not set SMART goals; you could not come up with an e昀昀ec琀椀ve plan 18. One of your team leads is known for his team management skills. His team talks highly ad out his "Happiness board" ini琀椀a琀椀ve. In this ini琀椀a琀椀ve, the team members are supposed to write any issues they are facing related to work and ask for help on a board kept in their team area. En琀椀re team has a dedicated hour every day to discuss the issues wri琀琀en at the board and help each other in solving the issues they are facing. The Lead himself par琀椀cipates regularly in this daily mee琀椀ng and shares his experience with team and tries to help the team members in best possible way. Due to this, Lead earns lot of respect from his team members. Also, en琀椀re team is very suppor琀椀ve of each other and is one of the best performing teams in the project. What persuades the Lead to help and support his team members? – a. He believes in crea琀椀ng an environment of sharing and caring so as to ensure team performs to its best and con琀椀nue two support each other through reciproca琀椀on. b. He is a very good human being and therefore helps everyone c. He might have gone through these collabora琀椀ve techniques in the leadership training problems available in the organiza琀椀ons d. Everyone does it, there is nothing di昀昀erent 19. What does this term indicate in rela琀椀on to Growth Mindset - 'Think realis琀椀cally about 琀椀me and e昀昀ort'. Select all that apply. a. E昀昀ort and 琀椀me goes hand in hand b. Don’t expect to master every topic under the sun in one si琀 ng c. It takes 琀椀me to learn 20. Since all members of a group are rarely equal in status, most groups su昀昀er from – a. Minority Domina琀椀on b. Majority domina琀椀on c. Too much diversity d. gridlock 21. Given below are some of the tasks that you perform. Iden琀椀fy the one that stands as an example of streamlining your work in an e昀昀ort to eliminate 琀椀me was琀椀ng tasks. – a. look for duplica琀椀on of e昀昀ort and waste; Then, take ac琀椀on to eliminate them b. read and reply to email hourly c. be a good organisa琀椀on ci琀椀zen and help others rou琀椀nely with their tasks d. assist your secretary with rou琀椀ne phone calls 22. What are the 昀椀ve barriers to a sale according to zig Ziglar? a. No need, No money, No hurry, No trust, No desire b. No logic, no a琀琀rac琀椀on, no money, no need and no hurry 23. Match the following story telling technique with their ted presenters storytelling techniques a. Bring characters to life – Malcom Gladwell b. Immerse your audience in the story – Richard truer c. Create Suspense – Zak Ebrahim d. Tell a personal Story – Leslie Morgan Steiner 24. What does agile focus on? a. Project realisa琀椀on b. Bene昀椀t delivery c. Value Delivery d. Style of working 25. Robert Saxon is one of the most senior leaders in the organiza琀椀on. A board mee琀椀ng was arranged where a few cri琀椀cal aspects were discussed, and crucial decisions were made from the business perspec琀椀ve. At his level, especially as an agent for shareholders, it is expected that Robert makes honest disclosure to the board members about the costs, bene昀椀ts, and risks involved in some of the large accounts that come under his Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 purview. The fact is Robert earns his full compensa琀椀on when these projects run successfully, whereas he is expected to share responsibility for underperformance if the projects” produc琀椀vity decreases. Taking this into account, Robert decides to understate the risks and costs while oversta琀椀ng bene昀椀ts. In this case, Robert's act of providing informa琀椀on was based on his thinking that any judgments expressed may a昀昀ect him personally. Which source of bias does this situa琀椀on reveal!?Select all that apply. a. This is an example of mo琀椀va琀椀onal bias as Roberts shows a natural tendency of highlights the posi琀椀ve in accordance with his mo琀椀va琀椀ons and incen琀椀ves 26. When you convince others with strong arguments It is known as _____ a. Opinion b. Persuasion c. Stereotype d. In昀氀uence 27. Crea琀椀vity requires challenging “Business as usual” a. True b. False 28. While trying to do persuasion, it is important to follow a process. Which of the following statements is TRUE in the process of persuasion? Select all that apply a. Being Subtle is crucial b. Get the right introduc琀椀on done c. Disagreeing when you don’t really agree d. Speaking con琀椀nuously in order to sound more credible e. Be quick to develop your arguments and explain your ra琀椀onale 29. What does this term indicate in rela琀椀on to growth mindset – ‘think realis琀椀cally about 琀椀me and e昀昀ort’ -select all that apply a. It takes 琀椀me to learn b. E昀昀ort and 琀椀me goes hand in hand c. Only put e昀昀ort if you are sure to get results d. Don’t expect to master every topic under the sun in one si琀 ng 30. You are stressed out as you have tons of work to be delivered. What will you do now? Select all that apply a. Do not think much about it. This will help to calm you down b. Set SMART goals and devise an e昀昀ec琀椀ve plan c. Calm yourself and do a posi琀椀ve self-task d. All the op琀椀ons are correct 31. An employee with good emo琀椀onal intelligence would like to be observed engaging in some of the following behaviours. Select all that apply a. Recognize when a coworker needs help and is too embarrassed to ask b. Recognize that the boss is facing considerable pressure c. Deal e昀昀ec琀椀vely with an angry customer 32. Robert Saxon is one of the most senior leaders in the organiza琀椀ons. A board mee琀椀ng was arranged where new cri琀椀cal aspects were discussed, and crucial decisions were made from the business perspec琀椀ve.at his level, especially as an agent for shareholders, it is expected that Roberts makes honest disclosure to the board members about the costs, bene昀椀ts and risks involved in some of the large accounts that come under his purview. The fact is Roberts earns his full compensa琀椀on when these projects run successfully, whereas he is expected to share responsibility for underperformance if the projects produc琀椀vity decreases. Taking this into account, Robert decides to understate the risks and costs while oversta琀椀ng bene昀椀ts, in this case, Roberts acts of providing informa琀椀on was based on his thinking that any judgements expressed may a昀昀ects him personally. Which source of bias does this situa琀椀on reveal? Select all that apply a. This is interpreted as planning fallacy as Robert ignored his previous experience and envisioned success scenarios and overlooked the poten琀椀al for mistakes and delays b. This refers to cogni琀椀ve bias as Robert being an expert seems to have underes琀椀mated his own level of knowledge or ability c. This is a distor琀椀on that is mo琀椀vated, either consciously or unconsciously, by Roberts personal situa琀椀on Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 d. This states con昀椀rma琀椀on bias as Robert is found to have been favouring ideas that con昀椀rm his exis琀椀ng beliefs e. This is an example of mo琀椀va琀椀onal bias as Roberts shows a natural tendency to highlight the posi琀椀ves in accordance with his mo琀椀va琀椀ons and incen琀椀ves 33. Structured problems typically have ____, while unstructured problems typically have ______. a. Only one solu琀椀on; many solu琀椀ons b. One solu琀椀on; two solu琀椀ons c. Many solu琀椀ons; fewer solu琀椀ons d. Two solu琀椀ons; three solu琀椀ons 34. Iden琀椀fy the behavioural reac琀椀on to anxiety a. Avoiding situa琀椀on where there are chances of experiencing anxiety b. Escaping situa琀椀ons when feeling of anxiety begins c. Both the op琀椀ons are correct d. None of the op琀椀ons are correct 35. You could not achieve the outcome as planned because _______ and ________. a. You did not get enough support; there was no guidance b. Your goals was not interes琀椀ng; you might have lost interest c. You did not set SMART goals; you could not come up with an e昀昀ec琀椀ve plan d. You could not 昀椀nd enough 琀椀me; you could not delegate the work 36. Which among the below reason is important for team cohesiveness? a. Task commitment and group pride b. Con昀氀ict and debate c. Compe琀椀琀椀on and rigor to excel d. Regular fric琀椀on and a琀琀rac琀椀on 37. In which step of the problem-solving decision-making process is the 昀椀shbone diagram used? a. Last b. Second c. Third d. It is not used 38. You have an important mee琀椀ng with a prospec琀椀ve client later today. You know from your previous if=discussion that the prospect is impressed with your proposal, but does not believe that implemen琀椀ng your ideas at the par琀椀cular 琀椀me is a top priority. Which of the following approaches would provide you with the greatest chance of persuading the prospect to approve your proposal in the shortest period of 琀椀me? a. Emphasize what the prospect will lose if he does not implement your ideas at the present 琀椀me (scarcity principle) b. Emphasize the posi琀椀ve features and bene昀椀ts of your proposal c. Ask the prospect the outline his objec琀椀ons to your proposal d. Begin with a respect for a commitment and then try to close the sale 39. What should you do when there is a misunderstanding with a customer? Select all that apply a. Apologize for the misunderstanding even though its ma not have been your mistake b. Tell them it was someone else’s fault c. Ask them what you can do to help clarify d. Avoid to discuss something else 40. Which among the following is the second step in problem-solving. a. Analyse the problem b. De昀椀ne the problem c. Plan ac琀椀on d. Implement solu琀椀on & review progress 41. Chari琀椀es that send you lots of gree琀椀ng cards along with a request to do dona琀椀ons for them. Which mode of persuasion is used here? a. Liking b. Authority c. Scarcity Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 d. Reciproca琀椀on 42. Which among the following is not a barrier to problem Solving a. Assump琀椀ons b. Con昀椀rma琀椀on Bias c. Func琀椀onal Fixedness d. Consistency 43. Which among the following is the famous speech delivered by Dr. Mar琀椀n Luther King? a. I have a dream b. My Story c. Life of black People d. End of racial discrimina琀椀on 44. [MSQ] Which among the following are mental models for Agile so昀琀ware development. Select all that apply. a. Release based development b. Decremental development c. Con琀椀nuous Improvement d. Itera琀椀ve development 45. What are the elements of conversa琀椀on? a. Plan, Prepare, Listen, Close & Clarify along the way b. Think, Learn, Know, say, Close and Clarify c. Think, Know, say, Close and Clarify d. Plan, Prepare, Close & Clarify along the way 46. Which of the following would NOT in昀氀uence your assessment of data, informa琀椀on or evidence? a. Assump琀椀ons b. Conceptual Knowledge c. Point of View d. Implica琀椀ons 47. What does teamwork mean? a. To work hard with others b. To communicate well with others c. To work well with others d. To work using so昀琀 skills 48. Which among the following involves Pareto’s Principle. a. Give 80% of your 琀椀me to 20% most important and urgent tasks. b. Learn to say no to less important tasks. c. Discuss with the mentor about your personal growth. d. Fill your calendar with the most important tasks. e. Make 琀椀me to do something new. 49. When working to resolve an issue and achieve a win-win solu琀椀on to a con昀氀ict, it is most e昀昀ec琀椀ve to use __________ and ___________ technique. a. Compromise / Forcing b. Compe琀椀琀椀on / Forcing c. Confronta琀椀on / Problem Solving d. Forcing / Problem Solving e. Compe琀椀琀椀on / Confronta琀椀on 50. [MSQ] Iden琀椀fy suggested techniques for overcoming 琀椀me waste in the work environment. Select all that apply. a. Do the most important things later. b. Be decisive and 昀椀nish things. c. Set a 琀椀me limit for important tasks and projects d. Perform mul琀椀tasking of most important and least important tasks. 51. How we can be a good team player. Select all that apply. a. By Communica琀椀ng Well b. Be a problem solver Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 c. Take ini琀椀a琀椀ve d. Do only what is assigned to you and take rest 52.. [SBQ] What happens when there is trust between people? Select all that apply. (Situa琀椀on Based Ques琀椀on) a. Trust makes people comfortable in taking advantage of anyone with. b. Trust makes people feel eager to be a part of a rela琀椀onship or group that depends on each other. c. People willingly contribute in what is needed, not just by their presence, but also talent, energy and honest thoughts on how the rela琀椀onship or group can grow. d. People can share their con昀椀den琀椀al informa琀椀on with each other as well. e. Trust doesn't make people comfortable in taking advantage of any other person 53. [MSQ] What are some of the steps you can take to manage mul琀椀ple stakeholders? Select all that apply. a. Observe and analyse b. Communicate and observe c. Analyse and communicate. d. Priori琀椀ze Outcomes. e. Time to review who will own bene昀椀ts and be a昀昀ected by dis bene昀椀ts 54.. Select the op琀椀ons applicable to Agile Mindset a. Stubbornness b. Posi琀椀ve Mindset c. Thirst of Knowledge d. Hard thinking e. Goal of team success f. Willingness to fail 55. Which of the following is/are suggested way(s) of building good rela琀椀onships with customers? a. When a customer complaint, be defensive. b. Place the company’s needs 昀椀rst. c. Show care and concern for the customer. d. Establish customer dissa琀椀sfac琀椀on goals. 56. [MSQ+SBQ] On his 昀椀rst day at work in the DIY Shop, Bill's manager asked him to sweep the aisles clean. In aisle three, a customer was examining two di昀昀erent decking products. "Excuse me," he asked the new employee. "Which one do you think is best? I want some decking that will last, while looking modern. Which one do you think is the best 昀椀t?" Taken aback and without thinking. Bill answered, "I like the one in your right hand. It's a nicer colour and seems pre琀琀y sturdy to me." Persuaded by what he thinks is an expert, the customer walks away with 50 pieces of expensive decking. The above passage refers to which principle? a. Reciprocity b. Authority (Persuaded by what he thinks is an expert) c. Social Proof d. Liking (I like the one in your right hand) e. Consistency 57. [SBQ] It is Rubin’s 3rd year in the organiza琀椀on he already feels quite stressed out working for more than his usual o昀케ce hours the tasks that are assigned to him a repe琀椀琀椀ve and the workload is high with strict deadlines however Ruben’s Boss has high Expecta琀椀ons on him and Rubin does not want to disappoint is boss proven expects a promo琀椀on the next year while at the same 琀椀me he has thoughts about qui琀 ng right away because of the stress what should Ruben do in this situa琀椀on a. Ruben should sign up for a medita琀椀on course. b. Ruben should take a one-week vaca琀椀on to an isolated hill sta琀椀on to assess his mental Wellbeing. Get back with renewed commitments. c. Ruben should cul琀椀vate a hobby like photography, travel, music or reading to avoid monotony. d. Ruben should enrol for the 昀椀t-for-life program. 58. Peter is a hard-working team member and works more than 10 hours a day to complete his deliverables. He has a faulty laptop but despite his technical challenges, he manages to complete his task as per the deadline. His mother has also not been keeping well and he, being the only breadwinner of the family, needs to lend his complete support. Just a few days back he took few sick leaves. You are Peter’s manager. How would you like Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 to support him? a. You will assess his workload to see if he is overloaded, and if that can be delegated to others. b. Your immediate support will be to 昀椀x his laptop so that he is not stressed technically. c. You will support him by giving him addi琀椀onal leaves if he requires. d. You will pull him out of the project as he has personal challenges. e. You will have a discussion with him and understand about his family health status and provide him support. f. You will give him less responsibili琀椀es so that he is a li琀琀le relaxed 59. How can team crea琀椀vity be promoted? a. Relieve team members of accountability to promote crea琀椀ve ideas. b. Establish challenges for the team. c. Evaluate ideas during the idea genera琀椀on stage. d. Stress and deadlines to encourage intensity and focus 60. ___________, ___________ and ___________ are the suggested three prac琀椀ces to be followed for e昀昀ec琀椀ve problem-solving. Select the appropriate op琀椀ons to 昀椀ll in the blanks. a. Scheduling b. Retes琀椀ng the solved problems c. Analysing d. Planning e. Priori琀椀zing f. Iden琀椀fying our feeling 61. The "vice technique" is a tac琀椀c of one of the following op琀椀ons. Iden琀椀fy the correct answer. a. Con昀氀ict Resolu琀椀on b. Nego琀椀a琀椀on c. Persuasion d. Storytelling 62. Which principle of persuasion is related to 琀椀tles, tailors and tune? a. None of the op琀椀ons are correct b. Consensus c. Scarcity d. Authority 63. [MSQ] Iden琀椀fy the op琀椀ons that do not qualify as the feature of DevOps. Select all that apply. a. It requires maximum down琀椀me and minimal service backups. b. Deployment needs less programming knowledge when compared to the development of others. c. Teams need to communicate in order to proceed to the next step. d. There are separate teams for opera琀椀ons and developments. e. DevOps is a tool which is solely automa琀椀on 64. Crea琀椀vity is likely to occur when three components come together which involve exper琀椀se, crea琀椀ve thinking skills, and. a. Proper lightning in the work environment. b. Extrinsically Mo琀椀va琀椀ng condi琀椀ons in the work environment. c. Right type of mo琀椀va琀椀on d. Stable economic condi琀椀ons. 66. Iden琀椀fy the aspects that could be improved by cul琀椀va琀椀ng a growth mindset. Select all that apply. a. Rewards and recogni琀椀on. b. Performance and produc琀椀vity c. Performance and groupthink d. Goal achievement and happiness e. Connec琀椀on and groupthink. 67. Which of the following statements regarding delega琀椀on is false? Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 a. Some supervisors with a strong need for ego ful昀椀lment try to do all the work themselves so that they get personal credit from their supervisors. b. All team members should be delegated with all kinds of work with equal responsibility for only then c. they will get empowered. d. A careful explana琀椀on of the task to be accomplished is important in successful delega琀椀on. e. Skilful delega琀椀ng is bound to save 琀椀me for a supervisor in the long run. 68. [SBQ] Linda and her close friend were involved in an unhealthy argument recently, which has caused a ri昀琀 between the two. What should Linda do in this situa琀椀on? a. Linda should ignore the issue and move on with her tasks. b. Should suppress her ego and invite her friend over for a cup of co昀昀ee or dinner. c. Linda needs to wait for her friend to make the 昀椀rst move. d. Linda should seek the help of a mutual friend to mediate. 69. Some of the followings are ways that can be used to improve your crea琀椀vity, except a few. Iden琀椀fy the excep琀椀ons, select all that apply. a. Discipline yourself to think laterally. b. Embrace mistakes. c. Conduct brainstorming sessions. d. Concentrate intensely on the task at hand. e. S琀椀ck to the tradi琀椀onal mental set. 70. Why is communica琀椀on an important skill in problem solving? Select all that apply. a. Communica琀椀on generally hampers the troubleshoo琀椀ng process. b. Communica琀椀on enables us to ar琀椀culate our solu琀椀on. c. It’s not important - Managers can do everything through email or tex琀椀ng. d. We need to make others listen to us when we tell them what to do. e. Communica琀椀on is not that essen琀椀al while gathering informa琀椀on about the problem. f. Communica琀椀on is essen琀椀al in order to gather informa琀椀on about the problem. 71. When resolving an incident, what kind of decision-making skills, opera琀椀ons team (applica琀椀on and infrastructure) adopts in addi琀椀on to business impact: a. Risk assessment b. Fact based quality c. Time bound decision d. Monetary impact 72. [SBQ] A development team o昀琀en gets some produc琀椀on support requirements in addi琀椀on to the work in the sprint backlog. The team adapted their team composi琀椀on and created the sub team to support these ad hoc requirements. Which of the following statements is true a. It is OK to create sub teams within a development team b. It is not ok since there cannot be sub teams within a development team. c. The team can complete the produc琀椀on support as one team since it is high priority and then connect back to the original sprint work 73. Which Acronym is related to the GOAL se琀 ng? Select the appropriate op琀椀on a. TED (Tell me, explain to me, describe to me) b. KISS (Keep it simple, stupid) c. SMART (Speci昀椀c, measurable, a琀琀ainable, realis琀椀c, 琀椀me-bound) d. WIIFM (What’s in it for me) 74. A (n) ___________ is the existence of a discrepancy between exis琀椀ng and a desired state of a昀昀airs. a. Opportunity b. Solu琀椀on c. Problem d. Weakness 75. When nego琀椀a琀椀ng asking for something extra at the end, right before you make your agreement is ___________. Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 a. Quivering Pen Technique b. Vice Technique c. Nibble Technique d. Salami Technique 76. Trust is instantly built. Is the statement TRUE or FALSE? a. True b. False 77. Which of the following would NOT in昀氀uence your assessment of data, informa琀椀on or evidence? a. Assump琀椀ons b. Conceptual Knowledge c. Point of View d. Implica琀椀ons 78. [SBQ] Maki was part of a new project. She was anxious to meet new team members and experience her 昀椀rst job. On the 昀椀rst day, her manager presented her with a mee琀椀ng full of tasks and responsibili琀椀es. She felt overwhelmed as she must get all of these done and was not sure where to start. What should Maki do to ease her anxiety and manage her 琀椀me e昀昀ec琀椀vely? a. Take a break for 10 minutes, get back and calmly list down tasks on priority and start solving them. b. Accept the tasks and try to delegate them to team members. c. Seek help from a senior associate to complete her tasks. d. Get prepared for such hec琀椀c pressure as a rou琀椀ne ma琀琀er. e. Talk to the manager and explain that she is very new to the team, and it is di昀케cult for her to handle all these responsibili琀椀es. 79. _________ appeals to the audience’s emo琀椀ons and _________ shows credibility and makes one seem trustworthy and believable a. Ethos / Pathos b. Pathos / Ethos c. Ethos / Logos d. Echoes / Logos e. Pathos / Logos 80. A speci昀椀c type of argument that is based only on principles of logic and reasoning is called Persuasion. a. True b. False 81. To iden琀椀fy a problem, one should ___________. a. Compare one set of standards or goals to a second set of standard or goals b. Compare the current state of a昀昀airs with some standard or desired future expecta琀椀ons. c. Use intui琀椀on to see that things do not look right d. Look for unhappy customers 82. For connec琀椀ng emo琀椀onally, you need to reach the _______ a. Brain b. Heart c. Stomach d. Lungs 83. [MSQ] To develop your crea琀椀vity you should _________. Select all that apply a. Allow to have pressure to produce immediate results b. Be willing to take risks c. Reward your curiosity d. Commit yourself to developing your crea琀椀vity e. S琀椀ck to your comfort zone and don't take new risks f. S琀椀ck to the boundaries and go with the 昀氀ow 84. [SBQ] Aman’s team gathers for the monthly progress and problem report about reaching individual and departmental objec琀椀ves. Choose the op琀椀on that best describes the mee琀椀ng. a. Only a few team members are concerned about the impact of their presenta琀椀on, they a琀琀empt to blame each other within the team Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 b. There is an open and realis琀椀c sharing of both progress and problems. c. One clique exists within this team, and their presenta琀椀ons sound about the same poli琀椀cal stu昀昀. d. It is obvious that most members play the poli琀椀cal game 85. Ryan delegated some of his tasks to his colleagues. He carefully explained the tasks to be performed and the performance standards by which the tasks would be judged. How should Ryan follow up with his colleagues? Select all that apply. a. He should set up a due date for the tasks and email reminders along the way. b. He should appoint another senior employee to monitor the employee’s progress. c. He should set a due date and allow the employee “space” to complete the tasks without any interference d. He should make himself available to answer further ques琀椀ons and provide addi琀椀onal inputs if necessary e. He should monitor the employee’s progress daily, correc琀椀ng any performance issues immediately. 86. [SBQ] We have several theories of percep琀椀on that are related to the head and the heart. Select the most appropriate assump琀椀on a. People's behaviour and ac琀椀on are extrinsically linked to their mother and father’s paren琀椀ng style, and the behaviour and ac琀椀ons of siblings. b. People need a way to judge which stories are believable and which are not c. How people process informa琀椀on about the world can play an important part in what kind of message they 昀椀nd most persuasive d. People need to understand messages regardless of who seeks to persuade them 87. [SBQ] Tinoy and you are part of a project and you have been given certain responsibili琀椀es to 昀氀ufylline being a responsible team mate completed his task on 琀椀me. He always understands his role as a responsible team member and hence he 昀氀agged o昀昀 his laptop issue (some technical defect) much in advance so that when the project starts his work can move seamlessly. You are also a highly responsible person and quite skilled. Your work is to liaise with one of the team members from the COE team. However, due to Poor health condi琀椀on of the associate from the COE team, your work got stuck. This impacted the overall project delivery. You are empathe琀椀c towards the associate from the COE team as he stays all alone in Mumbai and hence you decided to be suppor琀椀ve of him. Choose the correct op琀椀on from below that 昀椀ts into the above situa琀椀on. a. This situa琀椀on tells us that you are a responsible person b. We need to make choices many 琀椀mes. You chose to priori琀椀ze health, rela琀椀onship over work and there is no harm in it. c. You should talk to any other team member who is close to you and seek their help d. You might be a responsible individual; however, you did not display accountability. You should have looked for an alternate op琀椀on when you got to know about the health issue of the team member from the COE team. Your 琀椀mely ac琀椀on could have helped the project to get completed in 琀椀me. 88. [SBQ] You are frustrated because your colleagues in North America keeps messaging you at 5:00 AM (your 琀椀me). They send you seemingly urgent requests when you're sleeping or just waking up, and you are sick of being bombarded with mul琀椀ple requests even before you start your day. You get the vibe that they do not like you much and you do not know how to approach them. Which of the following statement 昀椀ts to the above situa琀椀on? a. Rather than assuming one should have an open conversa琀椀on with the team. b. Does not know how to priori琀椀ze tasks. c. Work comes 昀椀rst; hence 琀椀me is irrelevant. d. This Con昀氀ic琀椀ng situa琀椀on is because you have not understood the American culture. 89. When an acquaintance of yours asks you, “How is business”? You respond saying “stakes are up by 14% what about yours at this 琀椀me?” What type of communica琀椀on has taken place between both of you? a. None of the op琀椀ons are correct b. Feeling c. Opinion d. Fact 90. [SBQ+MSQ] A few days a昀琀er the sprint planning, the Product Owner 昀椀nds that it makes sense to develop another new func琀椀onality. Which two of the following statements are correct? a. The Developers will add the new item to the Sprint Backlog b. The Product Owner can add the new item in the product backlog in the next sprint planning. Then the Product Owner can bring that up for the developer’s selec琀椀on. Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 c. If the Developers agree, the Product Owner can swap an exis琀椀ng func琀椀onality in the current sprint, for the new func琀椀onality. d. The Developers should obtain the Scrum Master’s approval to add this to the Sprint Backlog 91. Which technique of nego琀椀a琀椀on makes use of a 'divide and conquer' process of threats and alliances to overcome opposi琀椀on? Select the most appropriate. a. Quivering Pen Technique b. Vice Technique c. Nibble Technique d. Salami Technique 92. How to apply analy琀椀cal thinking while problem solving? Select all that apply a. Adopt a crea琀椀ve approach. b. Process and synthesis. c. Be in this stage of gesta琀椀on. d. Think in layers. e. Take a step back. f. Always s琀椀ck to the tradi琀椀onal approach. g. Go with the 昀氀ow of the problems. 93. [SBQ+MSQ] Understanding personality types helps to establish rapport and in昀氀uence with others in a business se琀 ng. Which of the following are the characteris琀椀cs of the personality type called regulators? Select all that apply a. Regulators may not seek formalized approvals of their achievements from those in post. b. Applica琀椀on of the regulator is logical and well-structured and the style lacks emo琀椀ons. c. The 昀椀rst thing on the regulator's mind is how their ideas may a昀昀ect their sta昀昀. d. The regulator is extremely pa琀椀ent and does not expect immediate ac琀椀on. e. The pure regulator is asser琀椀ve and reserved in outlook. 94. [MSQ] Choose the reason that classify the problem as complex problem a. It is binary b. It has high level di昀케culty c. It has a very simple way of solving d. It has many components e. It involves too many unknowns 95. Teams are e昀昀ec琀椀ve for complex tasks because they produce a great number of ideas and Commitment to the decisions. a. True b. False 96. Product is the center of the ___________. a. Project procedure model b. Tradi琀椀onal and agile model c. Tradi琀椀onal risk management model d. Design thinking model 97. [SBQ] One day a poet was requested to interpret an especially peculiar and obscure passage within one of his own poems. His response was “at the 琀椀me that I was wri琀椀ng that par琀椀cular verse, only God and myself knew its meaning. Now it is only God who knows. What does the poet mean by his answer? a. The poet has forgo琀琀en the meaning of his own words. b. Poets do not o昀琀en know where their crea琀椀ve inspira琀椀on comes from. c. Most people cannot understand poetry. d. God is much wiser than people are. 98. The rule of reciprocity is a social norm in which a person feels obligated to return the Favor, if someone does something for them. a. True b. False 99. Which among the following does not belongs to techniques of nego琀椀a琀椀on _______. a. Quivering Pen Technique b. Li琀琀le Pie Technique Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 c. Nibble Technique d. Vice Technique 100. Which among the following are not the steps in the nego琀椀a琀椀on process. a. Clari昀椀ca琀椀on / Jus琀椀昀椀ca琀椀on b. Brainstorming / Idea琀椀on c. Evalua琀椀on / Feedback d. Planning / Ge琀 ng Ready e. Behaviour / Result 101. _____ is the 昀椀rst step in problem-solving a. Diagnosing the problem b. Iden琀椀fying possible solu琀椀ons c. Observing, evalua琀椀ng and adjus琀椀ng d. Determining the root causes of the problems 102. Which of the following will you do while planning? If you are working towards your personal growth. Select all that apply. a. Give 80% of your 琀椀me to important and urgent tasks. b. Learn to say no to less important tasks. c. Discuss with the mentor about your personal growth. d. Fill your calendar with the most important tasks. e. Make 琀椀me to do something new. 103. You are frustrated because your colleagues in North America keeps messaging you at 5:00 AM (your 琀椀me). They send you seemingly urgent requests when you're sleeping or just waking up, and you are sick of being bombarded with mul琀椀ple requests even before you start your day. You get the vibe that they do not like you much and you do not know how to approach them. Which of the following statement 昀椀ts to the above situa琀椀on? a. Rather than assuming one should have an open conversa琀椀on with the team. b. Does not know how to priori琀椀ze tasks. c. Work comes 昀椀rst; hence 琀椀me is irrelevant. d. This Con昀氀ic琀椀ng situa琀椀on is because you have not understood the American culture. 104. Iden琀椀fy the op琀椀ons that do not qualify as the feature of DevOps. Select all that apply. a. It requires maximum down琀椀me and minimal service backups. b. Deployment needs less programming knowledge when compared to the development of others. c. Teams need to communicate in order to proceed to the next step. d. There are separate teams for opera琀椀ons and developments. e. DevOps is a tool which is solely automa琀椀on 105. Name the 琀椀tle of the speech of Dr. Mar琀椀n Luther King is ___________. a. I have a dream b. The story of my family c. The story of my friend life d. The story of my life 106.. Chari琀椀es that send you half a dozen gree琀椀ng cards along with a request for a dona琀椀on or using the compliance technique of. a. Reciproca琀椀on b. Authority c. Scarcity d. Liking 107. From the given op琀椀ons, select the stages of successful idea琀椀on. Select all that apply a. Implementa琀椀on b. Persuasion c. Modi昀椀ca琀椀on d. Genera琀椀on e. Visualiza琀椀on f. Collabora琀椀on g. Selec琀椀on Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 108. Crea琀椀vity is likely to occur when three components come together which involve exper琀椀se, crea琀椀ve thinking skills, and. a. Proper lightning in the work environment b. Extrinsically Mo琀椀va琀椀ng condi琀椀ons in the work environment. c. Right type of mo琀椀va琀椀on d. Stable economic condi琀椀ons. 109. Some of the followings are ways that can be used to improve your crea琀椀vity, except a few. Iden琀椀fy the excep琀椀ons, select all that apply. a. Discipline yourself to think laterally. b. Embrace mistakes. c. Conduct brainstorming sessions d. Concentrate intensely on the task at hand e. S琀椀ck to the tradi琀椀onal mental set. 110. Why is communica琀椀on an important skill in problem solving? Select all that apply. a. Communica琀椀on generally hampers the troubleshoo琀椀ng process. b. Communica琀椀on enables us to ar琀椀culate our solu琀椀on. c. It's not important - Managers can do everything through email or tex琀椀ng d. We need to make others listen to us when we tell them what to do. e. Communica琀椀on is not that essen琀椀al while gathering informa琀椀on about the problem. f. Communica琀椀on is essen琀椀al in order to gather informa琀椀on about the problem. 111. When resolving an incident, what kind of decision-making skills, opera琀椀ons team (applica琀椀on and infrastructure) adopts in addi琀椀on to business impact: a. Risk assessment b. Fact based quality c. Time bound decision d. Monetary impact 112. ______ & __________ is not a step in the nego琀椀a琀椀on process a. Clari昀椀ca琀椀on / Jus琀椀昀椀ca琀椀on b. Brainstorming / Idea琀椀on c. Evalua琀椀on / Feedback d. Planning / Ge琀 ng Ready e. Behaviour / Result 113. Agile so昀琀ware development is based on one or more of the following op琀椀ons. Select all that apply. a. Release based development b. Decremental development c. Incremental development d. Itera琀椀ve development e. Linear development 114. Ryan delegated some of his tasks to his colleagues. He carefully explained the tasks to be performed and the performance standards by which the tasks would be judged. How should Ryan follow up with his colleagues? Select all that apply. a. He should set up a due date for the tasks and email reminders along the way. b. He should appoint another senior employee to monitor the employees progress. c. He should set a due date and allow the employee “space” to complete the tasks without any interference d. He should make himself available to answer further ques琀椀ons and provide addi琀椀onal inputs if necessary e. He should monitor the employees progress daily, correc琀椀ng any performance issues immediately. 115. Iden琀椀fy the barriers to problem solving a. Assump琀椀ons b. Guided approach c. Di昀昀eren琀椀a琀椀ng fact from opinion d. Data driven approach e. Prejudice Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 116. The technique of nego琀椀a琀椀on in which we keep asking for small items, one at a 琀椀me, un琀椀l we are ge琀 ng agreement that we have go琀琀en a lot is _______. a. Quivering Pen Technique b. Vice Technique c. Nibble Technique d. Salami Technique 117. Don't send advance ques琀椀ons is one of the 琀椀ps to conduct great interviews. Which of the following statements stand as reasons for it? Select all that apply. a. Responses would sound very scripted and may seem wri琀琀en by a commi琀琀ee. b. Interview can be as good as a face-to-face, candid interac琀椀on and the discussion may sound informal. c. Asking ques琀椀ons in advance eliminates the scope for follow-up ques琀椀ons. d. Interviewee might lose interest in the discussion as the ques琀椀ons are already disclosed e. Asking ques琀椀ons in advance can make the interviewee feel quite nervous about theinterview. 118.what characteris琀椀cs should an organiza琀椀on adopt to become a DevOPS organiza琀椀on. a. Focus on automa琀椀on b. Focus on Product thinking c. Focus on Fail fast 119.Iden琀椀fy the methods to determine root causes of a problem. Select all that apply? a. Euler Method b. Regression tes琀椀ng c. Picard's Method d. Five Whys e. Fishbone diagram 120. An audience cap琀椀va琀椀ng story should have _____details that will allow them to actually see, hear, feel, and smell the di昀昀erent s琀椀muli in your story world. It should also create picture of the events in the story which shall remain in audience's _______a mind forever. a. Sensory/Interes琀椀ng b. Interes琀椀ng/Clear c. Sensory/Mental d. Sensory/Clear e. Interes琀椀ng/Mental 121. You over-hear your boss giving the client the contact details of a person for some informa琀椀on. You know that this person is no longer responsible for that informa琀椀on. Theclient is s琀椀ll in the o昀케ce, what, if anything, should you do? a. Give the client the correct name, and explain that your boss was not aware of this change b. Avoid the situa琀椀on. c. Quickly take your boss aside and provide the correct name. d. Wait un琀椀l the client leaves, and then give your boss the correct informa琀椀on 122.Unresolved con昀氀ict o昀琀en results in loss of ____, the s琀椀昀氀ing of crea琀椀vity and thecrea琀椀on of barriers to and collabora琀椀on. a. Produc琀椀vity/Co-opera琀椀on b. Produc琀椀vity/Communica琀椀on c. Maturity/Communica琀椀on d. Maturity/Understanding e. Maturity/ Co-opera琀椀on 123. There is always something that stops people from 昀椀nding a successful solu琀椀on to a problem. From among the given choices, iden琀椀fy the barriers to problem solving. Select all that apply. i. Natural calamity ii. Irrelevant information iii. Lack of commitment iv. Functional fixedness Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 v. Mental set vi. Lack of resource 124. In Delega琀椀ng, the 昀椀rst step is called "Direc琀椀ons. What ac琀椀on does a manager perform in this step? i. Lists out the negative consequences to the employee if he/she fails. ii. Provides a clear picture of what 'done looks like." iii. States clearly the level of authority the employee has in making a decision iv. Shares with the employee a step-by-step list of actions that he/she 125.What are the di昀昀erent ways in which a problem can be de昀椀ned? Select all that apply. i. Differentiate fact from opinion. ii. Determine who was responsible for the problem. iii. Specify underlying causes. iv. State the problem specifically. v. Do not consult anyone for information. vi. Analyze how the problem can be sub-divided for arriving 126. It is a method that is credited to the founder of Toyota Industries, Sakichi Toyoda. Its 昀椀rst appearance was in the 昀椀eld of engineering. Iden琀椀fy the method from the given op琀椀ons. a. Execution b. Project-based Learning c. Root Cause Analysis d. Implementation 127. The _______ seeks to iden琀椀fy the big picture and all of its components. a. Domain-specific Strategy b. Scientific Strategy c. Top-Down Strategy d. Bottom-Up Strategy 128. We use _________to gain people's compliance to in昀氀uence and this strategy is called "social proof", which is an to show how many people have already complied with our request. a. Collaboration/Example b. Endorsement / Example c. Emotional distance / Social validation d. Emotional distance/Technique e. Social validation / Technique (Doubt answer) 129. Which of the following is likely to be perceived as NOT being a team player's quality? a. Give opinions that pleases team members even if it is untrue. b. Establish trust. c. Avoid backstabbing. d. Share the glory 130..Using "I" language when resolving con昀氀icts gives you an opportunity to. a. Take ownership of your feelings and thoughts. b. Take charge of the situation by making the other person defensive c. Make a statement that you are right and the other person is wrong d. Promote your point of view. 131. Principles of the Nego琀椀a琀椀on mindset are: a. Curiosity and creativity. b. To find a way to disagreement. c. To focus on collaboration. d. Flexible enough to adapt to change e. To find a way to agreement. 132. You are working in an agile project/environment with 琀椀ght deadlines. You are given a task and are expected to complete it within a s琀椀pulated 琀椀me. A昀琀er some 琀椀me, another task gets assigned to you, which also has the same priority. How will you Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 manage comple琀椀ng both thetasks with the same 琀椀melines? a. Apply for sick leave. b. Resign the current job and apply for new job. c. Ask for a release. d. Suggest that the second task be assigned to your colleague e. Use Project Management template to find a way to complete both tasks effectively. f. Refuse to accept the second task 133. Which of these are best examples of accountability at work? Select all that apply. a. ACEO who is accountable to employees' rules. b. Employees being consistent in doing the right thing in all aspects pertaining to their job. c. A middle manager who is accountable to a competitor. d. Employees completing any tasks that have been designated to them. e. A board of directors that is accountable to line workers. 134. Your team is faced to decide on a very controversial and emo琀椀onally charged issue. Your supervisor has asked everyone in the team to express the views. What should be your 昀椀rst thought in this situa琀椀on? a. It is good to express my true feelings without any fear of reprisal b. In majority of cases, it is best not to let my true feelings c. How open am I depends on the issue and the people around me at that point of time, d. I try to be vulnerable in sensitive situations like these, so I step back 135. To iden琀椀fy a problem, one should. a. Look for unhappy customers. b. Compare one set of standards or goals to a second set of standards or goals. c. Use intuition to see that things do not look right d. Compare the current state of affairs with some standard or desired future state. 136. Client was not very happy with the outcome as it did not meet the requirement as given to the developers. Developers state that something went wrong during the produc琀椀on phase. What happened in this situa琀椀on? Select all that apply. a. Client lacked clear vision b. Both developer and production team lacked collaboration c. Developers team was passing the buck to cover up their mistake. d. Team lacks groupthink e. Team lacks DevOPS mindset. 137. Agile promotes one of the following op琀椀ons. Choose the correct op琀椀on. a. EDUF-Enough Design Up Front b. ONDOF-No Design Up Front c. ODDUF-Detailed Design Up Front d. OBDUF-Big Design Up Front 138.. Given below are characteris琀椀cs of an e昀昀ec琀椀ve work group, except one. Iden琀椀fy the op琀椀on that is NOT considered as a characteris琀椀cs of an e昀昀ec琀椀ve work group. a. A sense of commitment by team members to their own goals and objectives. b. The resolution of conflict by members themselves. c. The open expression of feelings and disagreements. d. A belief in shared aims and objectives. 139.. Thomas-Kilmann model is a barometer of. a. Influencing style b. Negotiation style c. Decision Making style d. Conflict Resolution style 140.What are some of the steps you can take to iden琀椀fy stakeholders? Select all that apply. a. Communicate and observe b. Observe and analyze. c. Analyze and communicate. d. Take time to review who will own benefits and be affected by dis benefits e. Prioritize and communicate. 141. Con昀氀icts lead to crea琀椀ng problems within a team. Which of the following are characteris琀椀cs of con昀氀ict? a. Perceive incompatible goals. b. Share belief thoughts. c. Express feelings. Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 d. Share independent thoughts. e. Perceive interference for outside parties. 142. Cogni琀椀ve blocks are our ways of ________and ________. These contribute to how we approach and carry out problem solving, leading to barriers. a. Feeling/Sensitizing b. Explaining/Sensitizing c. Analyzing/Thinking d. Thinking/Feeling e. Analyzing/Sensitizing 143.. You are a Project Leader. You see one of your team lead talks in abusive way to some ofthe junior team members which are against organization culture. You feel this behavior is not at all acceptable and its high time to apprise this team member about the same and ensure that he talks to everyone in team in polite manner. How will you achieve this keeping in mind that the team member is very good technically and hence he feels he has an upper hand overothers in the team? a. You will tell the team lead about the wrong behavior and ask him to stop talking to juniors in abusive way whenever you catch him doing so. b. For the time being you will ignore the behavior of the team lead as he is a critical resource. c. You will start a culture of upward feedback and ask the team for anonymous feedback, both yourself and other leads. Mass feedback should serve as a proof to influence the team lead. d. You will ask the team lead to conduct a session on Organizational values and behavioral conduct for the team. 144. The hiddenness and personal nature of trust can be a problem for relationships, teams or organizations. a. FALSE b. TRUE 145. How does lengthening our perspectives as part of problem solving help us? Select all that apply. 1. Creating long term impact on the decisions made. 2. Creating short term impact on the decisions made 3. Increasing productivity over time. 4. Identifying our fixed beliefs. 5. Focusing on immediate consequences. 146. In order to achieve results, what should we make the audience agree to? Select all that apply a. There may still be points of contention, but in principle they agree that we are on the nigh track b. Make them agree to at least two to three points in order of priority to move on c. Let them get clarified about the business requirement document. d. Let them agree to all the points before moving ahead e. Start all over again until there is agreement on each and every point 147. Ryan delegated some of his tasks to his colleagues. He carefully explained the tasks to be performed and the performance standards by which the work would be judged. How should Ryan follow up with his colleagues? Select all that apply. a. He should set up a due date for the tasks and email reminders along the way b. He should monitor the employee's progress daily correcting any performanceerrors immediately c. He should make himself available to answer further questions and provide additional training if necessary d. He should appoint another senior employee to monitor the employee's progress every day e. He should set a due date and allow the employee "space" to complete the taskwithout his interference. 148.."That project looks challenging, and I will lead it" is an example of _________and "Failure is the limit of my abilities" is an example of_______. a. DevOPS mindset/Agile mindset b. Agile mindset/DevOPS mindset c. Agile mindset/Growth mindset d. Fixed mindset/Growth mindset e. Growth mindset/fixed mindset 149. Given below are a few statements. Identify the ones that are suggestions for building good co-worker relationships. Select all that apply. a. Be a team player. b. Focus on one's own goals and create personal agendas. c. Be a good mentor and mentee. d. Maintain honest and open relationships. e. Openly share problems and progress and avoid smoothing as a collaborative tactic Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 f. Make other people feel important 150. Choose the options that indicate that agile is working for your organization and that your efforts are succeeding. Select all that apply. a. More alloca琀椀on of resources on low value products b. A decrease in par琀椀cipa琀椀on of stakeholders in agile mee琀椀ngs. For example, during thesprint demo. c. An increase in product quality & value delivery d. Increased cycle 琀椀me for hypothesis valida琀椀on e. An increase in team velocity. 151. Vicky overheard two members of the senior management discussing how the director had decided to enter into a new market, saying they would test out this field by first completing a small number of projects with an internal team. Vicky thought with excitement that this could be his big break. If he could get on the initial project team and the organization decided to invest in this new niche, in all possibility he could gain a promotion. Vicky spent the next few days slipping into conversations snippets of information relating to this market. Even in team meetings, Vicky would bring up this topic, highlighting his knowledge. A couple of weeks later, one of the senior management team came to meet Vicky's line manager to discuss putting together a team for a new specialist project. When the subject came up, the manager asked his team members if anyone had any expertise around it. Several people gave Vicky's name, and Vicky was immediately recruited for the project team. To which principle does the above passage refer? a. Persuasion b. Consistency Reciprocity c. Social Proof d. Authority e. Liking 152. Breaking down a problem into its constituent parts during team discussion is one of the following steps in Standard Agenda? Identify the correct step. a. Analyzing the problem b. Evalua琀椀ng the solu琀椀on c. Iden琀椀昀椀ca琀椀on of the problem d. Criteria development 153. ______ is a point made with reason and data as the basis a. Logos b. Ethos c. Rhetoric d. Pathos 154. My family doctor said that he would be performing a blood test on me when I visit him today. I know it will be painful. On which of the following assumptions does the above argument depend? a. The needle will leave a bruise b. The doctor will have a hard 琀椀me 昀椀nding the pa琀椀ent's vein c. In the past, this pa琀椀ent has experienced pain with the family doctor. d. The use of a needle always causes pain in the pa琀椀ent. 155. You meet with an acquaintance of yours and he/she asks you "How is business?", and you say, "Okay". What type of communication has taken place between both of you? a. Fact b. None of the op琀椀ons are correct. c. Cliché d. Feeling 156.Which of the following statement about con昀氀ict is true? a. Con昀氀ict does not always occur because of misunderstandings. b. Con昀氀ict can always be avoided. c. Con昀氀ict is always bad. d. Disagreements always signal that the rela琀椀onship is on the rocks 157.. Which of the following is a way to increase team par琀椀cipa琀椀on? a. Plan the mee琀椀ngs and share mee琀椀ng agendas with people beforehand. b. Encourage everyone to talk whenever they have something to say, even if another peson istalking. c. Point out domina琀椀ng behavior in the mee琀椀ng d. Ask the leader of the group to run the mee琀椀ng and talk the most 158.View as that o昀昀er the opportunity to innovate. a. Problems/Challenges b. Challenges/Solu琀椀ons Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 c. Challenges/Customers d. Challenges/Problems e. Customers issues/problems 159.Which are some of the aspects that are powered by team equity, one of the principles of problem-solving? Select all that apply. a. Pro昀椀ts b. Equality c. Honor d. Mo琀椀va琀椀on e. Ac琀椀ons f. Power g. Authority 160.To develop your crea琀椀vity, you should. a. Allow to have pressure to produce immediate results. b. Be willing to take risks. c. S琀椀ck to the boundaries and go with the 昀氀ow. d. Commit yourself to developing your crea琀椀vity. e. S琀椀ck to your comfort zone and don't take new risks. f. Reward your curiosity. 161.Which answer best describes crea琀椀ve thinking? a. Using analysis to solve a problem. b. None of the op琀椀ons are correct. c. Using objec琀椀ve thoughts. d. Looking for new ways to solve the problem 162.You are a琀琀emp琀椀ng to persuade the project manager to implement a costly revision to your back-o昀케ce func琀椀on. You know that the company is very concerned about costs, so you have formulated two alternate plans one which is less expensive and other one which is less comprehensive. When the 琀椀me comes for your presenta琀椀on, which of the following strategies should you use to obtain the op琀椀mal results (the greatest degree of change that the manager will support)? a. Describe the mid-range revision 昀椀rst, and then ask the project manager if he/she would like to hear the alternate plans. b. Describe the most expensive revision 昀椀rst, then the mid-range, and then the leastexpensive plan. c. Describe the least expensive revision 昀椀rst d. Ask the project manager which plan (least expensive/mid-range /most expensive) if she / heis most interested and then describe that plan only. 163.Which of the following statement is true in regard to 5Ws? a. 5Ws are Who, why, When, Where and What not b. It is primarily to iden琀椀fy "Who' has created the problem. c. It helps in iden琀椀fying the source of the problem. d. It is used in the brainstorming session while crea琀椀vely working on the solu琀椀on. 164. The personali琀椀es of crea琀椀ve people tend to have all of the following characteris琀椀cs except one of the following. Iden琀椀fy the excep琀椀on. a. Have a low tolerance for ambiguity and must have clear direc琀椀ons on all tasks. b. None of the op琀椀ons are correct. c. Frequently considered to be non-conformists and do not need strong approval from the group. d. Can work along in isola琀椀on necessary for developing ideas. 165. Richie had a one-to-one discussion where he con昀椀ded in the supervisor about a personal ma琀琀er. He confessed that he is unable to handle his personal problems e昀昀ec琀椀vely. Once Richie le昀琀 the o昀케ce, the supervisor disclosed the con昀椀den琀椀al informa琀椀on with another colleague, and his conversa琀椀on was overheard by a few employees in the o昀케ce cubicle. Will the rela琀椀onship between Richie and his supervisor be hampered because of this incident? a. Richie is not to be faulted as his supervisor was unworthy of his trust b. Rela琀椀on will be hampered, and Richie needs to be blamed for his gullibility, c. Not only would the rela琀椀on with the supervisor be hampered, but also Richie will mistrust because of this experience. d. Richie will never mistrust everyone because of this experience e. Richie learns a lesson from this episode and maintains a distance with supervisor. f. Richie has to put a hold for her work and has to go for a long leave and try to put an end to her personal problems. 166.. can cause people in a group to fail to express their true opinions. a. Years of experience Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 b. Ambiguous responsibility c. Group imbalance d. Pressure to conform 167. Tinoy and you are part of a project and you have been given certain responsibili琀椀es to ful昀椀l Tinoy being a responsible team mate completed his task on 琀椀me. He always understands his role as a responsible team member and hence he 昀氀agged o昀昀 his laptop issue (some technical defect) much in advance so that when the project starts, his work can move seamlessly. You are also a highly responsible person and quite skilled. Your work is to liaise with one of the team members from the COE team. However due to poor health condi琀椀on of the associate from the COE team, your work got stuck. This impacted the overall project delivery. You are empathe琀椀c towards the associate from the COE team as he stays all alone in Mumbai and hence you decided to be suppor琀椀ve of him. Choose the correct op琀椀on from below that 昀椀ts in to the above situa琀椀on a. You might be a responsible individual; however, you did not display accountability. You should have looked for aliterate op琀椀on when you got to know about the health issue of the team member from the COE team. Your 琀椀mely ac琀椀on could have helped the project to get completed on琀椀me. b. We all need to make choices many a 琀椀me. You chose to priori琀椀ze health, rela琀椀onship over work and there is no harm in it. c. You should talk to any other team member who is close to you and seek their help d. Above situa琀椀on tells us that you are a responsible person Downloaded by Sanjay jain ([email protected])