Human Performance Limitations Reviewer Sheet PDF

b. Speaking, Listening, Feedback c. Feedback, Listening, Speaking HUMAN PERFORMANCE LIMITATIONS REVIEWER SHEET 1. Involves everyone understanding and...

b. Speaking, Listening, Feedback c. Feedback, Listening, Speaking HUMAN PERFORMANCE LIMITATIONS REVIEWER SHEET 1. Involves everyone understanding and 12. What is Murphy’s Law? agreeing on actions to be taken. a. If something can go wrong, it will a. Knowledge b. God will do the rest c. Black is Black b. Assertiveness c. Teamwork 13. Key human factor that can result in suboptimal, incorrect, or faulty d. Lack of Teamwork maintenance. 2. Emotional factors, such as a death or illness in a. Lack of Communication the family, business worries, poor b. Lack of Teamwork interpersonal relationships with family, co- c. Lack of Assertiveness workers, supervisors, and financial worries. 14. It is the sum of all individual responsibilities a. Stress a. Group Responsibility b. Fatigue. b. Individual Responsibility c. Distraction c. Cooperative Responsibility 3. Study that is concerned with relations 15. What are the five (5) human senses? between people and work a. Sense of sight, touch, taste, a. Clinical Psychology smell, hearing b. Experimental Psychology b. Touch, taste, smell, hearing, talking c. Organizational Psychology c. Touch, taste, smell, hearing, listening 4. ‘The effective use of all resources to include 16. What is fear of heights? human and other aviation system resources’ is a. Symposia the definition of: b. Acrophobia a. Human Resource Management (HRM) c. Claustrophobia b. Crew Resource Management (CRM) c. Cockpit Conflict Resolution (CCR) 17. It is the study of how the human think, how they solve problems and the way in which 5. It is like an automatic time in the human brain. they process information. This knowledge a. Alarm clock can be critical to the design equipment, b. Circadian clock software, and documentations. c. Chicken clock a. Psychomotor Science Which of the following is NOT part of CRM’s three- pronged b. Evaluation Science approach to ‘error management’? c. Cognitive Science d. Avoid errors 18. It is the study of factors such as size, strength, e. Mitigate errors reach and other dimensions that can be f. Eliminate errors qualified to match the human as machine. a. Seismology 6. It is an important element of human factors. It b. Dentistry is a complicated process that takes place in c. Anthropometry our brain to be at attention, and reaching a decision. 19. Is an unintentional wandering or deviation a. Norms. from accuracy? a. Unintentional Error b. Noise c. Situation Awareness b. Intentional Error c. Common Sense Error 7. The study of the theoretical foundations of information and computation and of practical 20.Since we are all human, can anyone can techniques for their implementation and perform Human Factors? application in computer systems. a. True a. Computer Science b. False b. Medical Science c. Both c. Cognitive Science 21. Is the science and art of healing? 8. Failure to recognize all the consequences a. Computer Science of an action or lack of foresight is? b. Medical Science a. Lack of Knowledge c. Cognitive Science b. Lack of Awareness c. Lack of Resources 22. The specific individual activity that is an obvious event. 9. To do things better and faster without making mistakes and letting things fall through the a. Active Error cracks. b. Latent Error a. Pressure. c. Common Sense Error b. Fatigue 23. The application of human factors to c. Distraction machine/system design attempts to: a. Capitalize on human limitations and compensate 10. Is a major human factor that has contributed to for human capabilities many maintenance errors resulting in accidents. b. Capitalize on human capabilities a. Pressure and compensate for human b. Fatigue limitations c. Distraction c. Both A and B 11. What are the three (3) medium of oral 24. It is the information received by the brain communication? by the way of concentrating on a particular a. Speaking, Feedback, Listening element. 1|Page  a. Attention b. Lack of Teamwork b. Listening c. Lack of Assertiveness c. Talking 38. Study how people learn and design the 25. What is a compulsive feeling of fear of methods and materials used to educate particular things? people of all ages. a. Symposia a. Clinical Psychology b. Claustrophobia b. Experimental Psychology c. Phobia c. Educational Psychology 26. Can interfere with one’s ability to complete a task 39. The primary cause of accidents is? because there is a lack of supply and support a. Climate Factors a. Lack of Knowledge b. Machine Factors b. Lack of Assertiveness c. Human Factors c. Lack of Resources 40. What is a Human Factor 27. In system design and development, Human Maintenance? Factors is: a. Nice to have a. It is the relationship of the aircraft b. Essential without the flight instruction and c. Unimportant direction for safe operation b. It is the relationship of the aircraft 28.What are called an assembly of information in with the flight instruction and such a manner that the environment becomes without direction for safe operation recognizable? c. It is the relationship of the aircraft a. Attention with the flight instruction and b. Listening direction for safe operation c. Awareness 41. Includes the study and application of 29. Protecting worker health, comfort, and well-being psychology for the purpose of also results in improved task performance understanding. and a reduction in errors and accidents. a. Clinical Psychology a. True b. Experimental Psychology b. False c. Organizational Psychology c. Both 42. It can distract, disturb the workplace, 30.It is the study that deals with your psychological communication and camouflage composure. It can address topics such as, warning sounds. emotions, motivation, fears and other things a. Norms a. Educational Physiology b. Machine b. Human Anatomy c. Noise c. Clinical Psychology 43. Includes the study of a variety of basic 31. It applies to senses such as vision, hearing, behavioral processes: balance and overhaul health issues. a. Clinical Psychology a. Medical Science b. Experimental Psychology b. Physical Science c. Organizational Psychology c. Biological Science 44.A team differs from a ‘group’ in that a team 32. Short for normal or the way things are normally. a. Norms is? a. Have a larger number of people b. Fatigue c. Pressure b. Individually and collectively accountable 33. Interdisciplinary scientific study of c. Is strongly dependent minds as information processors. a. Computer Science 45. It is the term that encompassed all aspects of rest and readiness for work. b. Medical Science c. Cognitive Science a. Alertness b. Norms 34. While performing maintenance on an aircraft c. Cooperation may disrupt the procedure. a. Pressure 46.Is a human factor in aviation maintenance that typically develops b. Fatigue over time? c. Distraction a. Complacency 35. It is the study of how people learn. The excellent b. Fatigue training programs are often the result of thin c. Distraction action. a. Educational Physiology 47. Anthropometrics is the study of? a. Ancient cultural artifacts b. Educational Psychology b. Measurement of human c. Anatomy physical attributes 36. Is the ability to express your feelings, opinions, c. How people behave in social settings beliefs, and needs in a positive, productive manner? 48. What is fear of enclosed spaces? a. Claustrophobia a. Knowledge b. Symposia b. Assertiveness c. Acrophobia c. Resources 37. No Orientation Difference in Technology 49.Human Factors is best applied in? a. Just-in-time When performing aircraft maintenance b. As a retrofit can result in a faulty repair that can have c. Early and often catastrophic results. a. Lack of Knowledge 50.It is the study of how people learn. The 2|Page  excellent training programs are often b. Airplane resulting of this action. c. Weather a. Anthropometry d. Human Factors b. Educational Psychology e. Human Error c. Medical Psychology 59. What is fear of height? d. Clinic Psychology a. Distress e. None of the above b. Acrophobia 51. It is the study that deals with your c. Phobia psychological composure. It can address d. Claustrophobia topics such as emotions, motivations fears, e. Vertigo and other things. 60. What is the compulsive a. Educational Psychological feeling of terror of particular b. Medical Science situations of things? c. Clinic Psychology a. Claustrophobia d. Anthropometry b. Distress e. Psychology c. Acrophobia 52. It applies to senses such as vision, hearing, d. Vertigo balance, and overhaul health issues. e. Phobia a. Clinic Psychology 61. What is fear of enclose spaces? b. Anthropometry a. Claustrophobia c. Cognitive Science b. Circadian d. Medical Science c. Phobia e. Doctor d. Distress 53. It is the study of factors such as size, strength, e. Acrophobia reach and other dimensions that can be 62. It is a term that encompasses all qualified to match the human as machine. aspects rest and readiness for work. a. Educational a. Alertness b. Clinic Psychology b. Circadian c. Cognitive c. Motivation d. Medical Science d. Phobia e. Anthropometry e. Distress 63. It can distract, disturb the workplace, 54. It is the study of how human think, how they communication and camouflage solve problems and the way in which they warning sounds. process information. This knowledge can be a. Alertness critical to design equipment, software, and b. Fatigue documentation. c. Noise a. Educational d. Phobia b. Clinical Psychology e. Interruption c. Cognitive Psychology 64.It is an important element of human d. Medical Science factors. It is a complicated process that e. Anthropometry takes in our brain to be at attention and 55. It is the information received by the brain by reaching a decision. way of concentrating on a particular event. a. Alertness a. Signal Input b. Motivation b. Awareness c. Noise c. Selective Attention d. Situation Awareness d. Decision Generator e. Situation Decision e. Attention 65. It is like an automatic time in the human 56. What is called an assembly of information in brain. such a manner that the environment becomes a. Distress recognizable? The input data is organized, b. Circadian Clock interpreted and combined into information. c. Motivation Sight is good example. d. Phobia a. Signal Input e. Alertness b. Attention 66.The pressure of sound influences c. Awareness hearing. What is the pain threshold in d. Selective decibel of a human being? e. Decision Generator a. 100 db (A) 57. It is the sum of all individual responsibilities. b. 120 db (A) a. Group Responsibilities c. 140 db (A) b. Team work d. 150 db (A) c. Team Structure and Culture 67. What is a human factor in maintenance? d. Group Building a. It is the chain in events to e. Brain Storming allow the accident to 58. The primary cause of accidents. happen. a. Flight Crew b. Are those conditions that affect a 3|Page  human in the aviation maintenance 75. Creating a sense of urgency or haste work environment a. Pressure c. These are fatigues, poor b. Norm communications, personal little c. Complacency problems, smelly fumes, loud noises, d. Stress slippery floors and other which may e. Fatigue contribute to incidents or accidents. 76. Lack of working together to achieve a d. It is the relationship of the aircraft common goal. with the flight instructions and a. Lack of Assertiveness direction for safe operation. b. Lack of Awareness e. None of the above c. Lack of Communication 68. What is Murphy’s Law? d. Lack of Team Work a. If something can go wrong, it will e. Lack of Knowledge b. If something can happen, it will 77. Weariness from labor, or exertion, c. If something is bad, It is always bad nervous exhaustion, temporary loss of d. If something is fun, it is bad power and ability to respond. e. If you worry, be happy a. Norms 69.What are the three (3) medium of b. Stress oral communication? c. Complacency a. Mouth (Speak), ear (hear), and d. Distraction result (outcome) e. Fatigue b. Speaking (transmitting), Listening 78. Lack of experience of training for the task (receiving), Feedback (give and hand. receive) a. Lack of Knowledge c. Language (sound), Audio (aural), and b. Lack of Assertiveness total (result) c. Lack of Team Work d. Man to man, human to human, and d. Lack of Communication man to machine e. Lack of Awareness e. None of the Above 79. Lack of clear direct statement and 70.What are the five (5) human senses? good active listening skills. a. Sense of taste, pain, hearing, touch, a. Lack of Knowledge vision b. Lack of Communication b. Sense of touch, hearing, love, sight, c. Lack of Assertiveness smell d. Lack of Awareness c. Sense of smell, touch, sight, agony, e. Lack of Team Work hearing d. Sense of taste, taste, touch, 80. Occur when members fail to carry out a required task. smell, happiness a. Omission e. Sense of sight, touch, taste, b. Commission smell, hearing c. Fatigue 71. What is human factor in maintenance? d. Stress a. Safe Operation e. Pressure b. Safety Procedures c. Health 81. When crew members carry out a task incorrectly or do something that is not d. Ergonomics required. e. Ease of Operation a. Omission 72. It is self-satisfaction as accompanied by b. Stress loss of awareness of the danger. c. Pressure a. Norm d. Norm b. Stress e. Commission c. Complacency 82. Performing a task not authorized. d. Pressure a. Extraneous e. Fatigue b. Omission 73. An informal work practices or unwritten rules c. Commission that is acceptable to the group. d. Distraction a. Complacency e. Interruption b. Norm 83. Focus on positive actions that every c. Lack of Communication employee can take and also place an d. Lack of Team work emphasis on professionalism within the e. Pressure aviation maintenance community. 74. It is a mental, emotional or physical tension (opposite of Dirty Dozen) strain or distress a. The Magnificent Dozen a. Stress b. Human Error b. Norm c. Human Performance c. Complacency d. The Magnificent Seven d. Fatigue e. Human Behavior e. Distraction 4|Page  84. Most Engineering related incidents are due to? pneumatic tools because of a. Installing worn or old components reduced blood flow. b. Installing components incorrectly b. A reaction when the white blood c. Installing dirty connectors cells die and contaminate the fingers. 85. What happened to contribute towards the c. A skin disorder caused by incident in 1995 where a boeing 737 lost oil extensive contact with oils and pressure and had to divert? solvents. a. Both warning indication were faulty, due to crossed connections MECHANIC PRIVILEGES AND LIMITATIONS b. The HP rotor drive covers of both engines had not been refitted after 1. All of the following are a boroscope inspection. c. The boroscope inspection consequences of human error, had been inadequate. except 86. Professor James Reason explains that a. Mental stressor errors by aircraft mechanics fall into one of the three categories. These categories b. Catastrophic are: c. Personal injury a. Failure, fatigue, and distractions 2. An airworthiness Directive requires that b. Technique, fatigue, and distractions c. Slips, mistakes, and violations a propeller be altered. Certificated 87. All of the following are consequences of mechanics could human error, except? a. Catastrophic a. Perform and approve the work for b. Mental Stressor return to service if it is a minor c. Personal Injury alteration 88. All ‘SHEL’ model is another human b. Not perform the work because it is factors tool, the goal is to determine not only an alteration what the problem is, but also c. Not perform the work because they are not a. How we prevent the problem allowed to perform and approve for return b. How many factors contribute to error c. Where and why it exist to service, repairs or alterations to 89. Accidents and engineering faults are? propellers a. Insignificant and decreasing 3. When we think of aviation safety in a b. Significant and increasing contemporary way, human error is c. Insignificant and increasing a. The starting point 90. The incident where a 737 lost oil from both b. The ending point engines is a direct result of? a. Poor design c. The intervention point b. Engine vibration 4. (1) Certificated mechanics with an airframe c. Human error rating may perform a minor repair to an 91. According to Dr. James reasons there are two airspeed indicator providing they have the types of human failure which can occur, they necessary equipment available are? (2) Certificated mechanics with a powerplant a. Proper and improper rating may perform a major repair to a b. Mental and physical propeller providing they have the necessary c. Active and latent equipment available 92. When we think of aviation safety in a contemporary way, human error is? Regarding the above statements, a. The intervention point a. Only No. 1 is true b. The ending point c. The starting point b. Neither No.1 nor No.2 is true 93. Most engineering related incidents are due to? a. Installing worn or old components c. Only No.2 is true b. Installing components incorrectly 5. A certificated mechanic shall not exercise the c. Installing dirty connectors privileges of the certificate and rating unless, 94.The three types of human error are? within the preceding 24 months, the a. Active, latent, and stressor Administrator has found that the certificate b. Mental, situation, and physiological holder is able to do the work or the certificate c. Omission, commission, and extraneous holder has 95. If a 737 had both engines serviced and lost oil from both engines in a. Served as a mechanic under the a. can be expected to happen certificate and rating for at least 18 statistically due to the number of months aircraft in service. b. Served as a mechanic under the b. would be a direct result of human error. certificate and rating for at least 12 c. can be considered an acceptable probability. months 96.What is white finger? a. A disorder of the finger which may occur through continuous use of 5|Page  c.Served as a mechanic under the a. 1 certificate and rating for at least 6 b. 2 months c. 1 and 3 6. A repair, as performed on an airframe, shall mean a. The upkeep and preservation of the airframe including the component parts thereof b. The restoration of the airframe to a condition for safe operation after damage or deterioration c. Simple or minor preservation operations and the replacement of small standard parts not involving complex assembly operations 7. FAA certificated mechanics may a. Approve for return to service a major repair for which they are rated b. Supervise and approve a 100-hour inspection c. Approve for return to service a minor alteration they have performed appropriate to the rating(s) they hold 8. The 100-hour inspection required by Federal Aviation Regulations for certain aircraft being operated for hire may be performed by a. Persons working under the supervision of an appropriately rated mechanic for return to service b. Appropriately rated mechanics only if they have an inspection authorization c. Appropriately rated mechanics and approved by them for return to service 9. Which of the following statements is true for a certificated and appropriately rated mechanic regarding repairs and alterations? a. He/she may perform an airframe major repair or major alteration, but cannot approve work for return to service b. He/she may perform airframe minor repairs and minor alterations and approve the work for return to service, but cannot perform an airframe major repair or major alteration c. He/she may perform airframe major repair or major alteration and approve the work, but not the entire aircraft, for return to service 10. Who has the authority to approve for return to service a propeller after a 100-hour inspection? 1. A mechanic with a powerplant rating 2. Any certificated repairman 3. A non-certificated mechanic working under the supervision of a certificated mechanic with airframe and powerplant ratings 6|Page  11. A certificated mechanic with a powerplant rating c. Both of the other two choices may perform the 18. certificated mechanics, under their general a. Annual inspection required by the Federal certificate privileges, may Aviation regulations on a powerplant or any a. perform minor repairs to instruments component thereof and approve and return the same to service b. perform 100-hour inspection of b. 100-hour inspection required by the Federal instruments Aviation Regulations on a powerplant or any c. perform minor alterations to instruments component thereof and approve and return 19. the replacement of a damaged engine mount with a the same to service new identical engine mount purchased from the c. 100-hour inspection requires by the aircraft manufacturer is considered a Federal Aviation Regulations on an a. major or minor repair, depending upon the airframe, powerplant or any other complexity of the installation component of the aircraft thereof and b. major repair approve and return the same to service 12. Under Title 14 of the Code of Federal Regulations, c. minor repair what is the maximum penalty for falsification, 20. How long does the holder of a certificate issued under alteration, or fraudulent reproduction of 14 CFR part 65 have to notify the FAA after any certificates, logbooks, reports and records? change in permanent mailing address? a. Ineligibility to receive any certificate or rating for one year a. 30 days b. Imprisonment for one year and a b. 60 days $5,000.00 fine c. 90 days 21. According to Dr. James Reason, there are two types c. Suspension or revocation of any of human failure which can occur. They are: certificate held 13. Which is classified as a major repair? a. Active and latent a. The splicing of skin sheets b. Mental and physical c. Proper and improper b. Installation of new engine mounts obtained 22. Which of these publications contains standards for from the aircraft manufacturer protrusion of bolts, studs, and screws through self- c. Any repair of damaged stressed metal skin locking nuts? 14. What is the normal duration a mechanic a. AC 43. 13-1B certificate with airframe and/or powerplant b. AC 43. 13-2 ratings? c. Aircraft Specifications or Type Certificated Data a. Until the holder is relieved of duties for Sheets which the holder was employed and 23. The three types of human error are certificated b. Until surrendered, suspended, or a. Omission, commission and extraneous revoked b. Active, latent and stressor c. Until 24 months after the holder has last c. Mental, situational and physiological exercised the privileges of the certificate 24. The replacement of fabric on fabric-covered parts 15. Who is responsible for determining that materials such as wings, fuselages, stabilizers or control used in aircraft maintenance and repair are of surfaces is considered to be a the proper type and conform to the appropriate a. Minor repair unless the new cover is standards? different in any way from the original cover a. The installing person or agency b. Minor repair unless the underlying b. The owner or operator of the aircraft structure is altered or repaired c. The manufacturer of the aircraft c. Major repair even though no other 16. Many areas of aviation have shifted their alteration or repair is performed focus from eliminating error to 25. Certificated mechanics with a powerplant rating a. Preventing and managing error may perform b. Identifying and mitigating error a. Any inspection required by the Federal Aviation c. Reducing and containing error Regulations on a powerplant or propeller or any 17. Why a mechanic applicant is issued a component thereof, and may release the same temporary certificate after successful to service completion of the required tests? b. 100-hour and/or annual inspections required by a.To allow for review of his/her the Federal Aviation Regulations on powerplants, application and supplementary propellers or any components thereof and may documents release the same to service b. So that a background check/investigation may be completed 7|Page  c. 100-hour inspections required by certificated mechanic with an airframe and powerplant rating is not authorized to perform the.Federal Aviation Regulations on a. Repair of a wing brace strut by welding powerplants, propellers, or any components thereof, and may release the same to b. A 100-hour inspection service c. Repair of an engine mount by riveting 26. Instrument repairs may be performed a. By the instrument manufacturer only b. By an FAA-approved instrument repair station c. On airframe instruments by mechanics with an airframe rating 27. The “SHEL” model is another human factors tool. The goal is to determine not only what the problem is, but also a. Where and why it exists b. How we prevent the problem c. How many factors contribute to the error 28. What is the maximum duration of a temporary airman certificate? a. 60 days b. 90 days c. 120 days 29. What part of the Federal Aviation Regulations prescribes the requirements for issuing mechanic certificates and associated ratings and the general operating rules for the holders of these certificates and ratings? a. 14 CFR Part 43 b. 14 CFR Part 91 c. 14 CFR Part 65 30. How is a quality system assured? a. By an independent organization b. By a dependent organization c. By an internal reporting and auditing system 31. The positive aspects of human factor issues are referred to as the a. Magnificent seven b. Dirty Dozen c. MEDA 32. When may an otherwise qualified mechanic who does not read, write, speak and understand the English language be eligible to apply for a mechanic certificate? a. When a special authorization has been granted by the Administrator b. When employed outside the United States by a U.S. air carrier c. When employed outside the United States 33. A person working under the supervision of a 8|Page