HAM Dumps 1-1_merged.pdf

1) Which single view of the Hardware Asset Workspace provides a consolidated set of quick transfer orders, stock orders, refresh requests and disposal orders? a) Hardware asset overview b) Asset estate c) Inventory d) Procurement e) Asset operations Ans) A 2) The curr...

1) Which single view of the Hardware Asset Workspace provides a consolidated set of quick transfer orders, stock orders, refresh requests and disposal orders? a) Hardware asset overview b) Asset estate c) Inventory d) Procurement e) Asset operations Ans) A 2) The current value of an asset (original cost less the depreciated amount) is known as a) Residual value b) Current balance c) Salvage value d) Cost of ownership Ans) A 3) During the hardware model normalization process, which field is the most important criteria for creating a fully Normal a) Display name b) Model name c) Manufacturer d) Model number Ans) D 4) What baseline flow could you use to replace hardware assets nearing their end-of-life? a) Update Asset Request b) Refresh Asset Request c) Loaner Asset Request d) Hardware Asset Request Ans) D 5) What is a requirement for sourcing a request from the requester’s local stockroom? a) The request stock must be available in the local stockroom b) The request stock must be in transit from a remote stockroom c) The request stock must be available via transfer order from a remote stockroom d) The request stock must be in transit from a vendor Ans) C 6) When working in conjunction with a Field Service Management (FSM) change task, what feature asset record associated to the task? a) Asset task b) On-demand job c) Asset inventory d) CI update flow e) Scheduled job Ans) A 7) When using transform maps to transform imported hardware model data to your desired asset tables, what option identify the same asset in order to merge/update records? a) Unique target b) Consolidate c) Unique source d) Coalesce e) Unique Identifier f) Combine Ans) D 8) Key features of consumables are: (Choose 2 answers) a) Can be discovered. b) Managed in bulk. c) Retired on consumption. d) Fixed cost e) Low value Ans) BE 9) What critical information should be tracked for your contracts? (Choose 2 answers) a) What needs to be cancelled b) Who purchased the assets c) What assets each contract covers d) What each contract costs Ans) CD 10) Which catalog facilitates the ability to source from existing stock? a) Service catalog b) Vendor Catalog c) Product Catalog d) Procurement Catalog Ans) A 11) What is an attribute that will remain unchanged throughout the life of the asset? a) CPU type b) Operating System c) Memory d) Serial number Ans) D  HAM Dumps Question #1Topic 1 What are the three tiers of Lifecycle Management? (Choose three.) A. Know what you don't have B. Increase onboarding controls C. Know what you have D. Improve management controls E. Improve efficiency Hide Solution Discussion 7 Correct Answer: ADE 🗳️ Community vote distribution CDE (75%) Question #2Topic 1 Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management? A. procurement_user B. inventory_admin C. itil D. discovery_admin E. asset Hide Solution Discussion 1 Correct Answer: C 🗳️ Community vote distribution C (100%) Question #3Topic 1 Which plugins for asset management functionality are inactive by default? (Choose three.) A. Expense Line B. Hardware Asset Management C. Procurement D. Depreciation E. Cost Management F. My Assets Hide Solution Discussion 6 Correct Answer: ABD 🗳️ Community vote distribution BCE (100%) Question #4Topic 1 hghe capability blueprint? A. Practical management B. Strategic conformance C. Trustworthy data D. Operational integration E. Financial management Hide Solution Discussion 4 Correct Answer: D 🗳️ Community vote distribution D (100%) Question #5Topic 1 Which is NOT a component of a hardware asset's lifecycle? A. Dispose B. Request C. Consume D. Procure E. Receive Hide Solution Discussion 2 Correct Answer: C 🗳️ Community vote distribution C (100%) Question #6Topic 1 The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.) A. Mobile Asset Receiving B. Mobile My Assets C. Hardware Model Normalization D. Hardware Asset Dashboard E. Stockrooms F. Asset & Model Records G. Asset Inventory Audit Hide Solution Discussion 4 Correct Answer: BFG 🗳️ Community vote distribution CDG (100%) Question #7Topic 1 Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.) A. Integrates with business services via the Service Catalog from request through to disposal B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs) C. Provides input into, aligns with, and follows corporate governance D. Improves application privacy and security adherence E. Leverages Service Mapping to predict service impact Hide Solution Discussion 2 Correct Answer: ACE 🗳️ Question #8Topic 1 What is the difference between ITAM personas and ITAM Roles? (Choose four.) A. A user may have multiple roles, but a single persona B. Roles control access to features in the product C. Personas represent types of users of the product D. Personas control access to features in the product E. Roles represent types of users of the product F. A user may have multiple roles and personas Hide Solution Discussion 3 Correct Answer: BDEF 🗳️ Community vote distribution ABCF (100%) Question #9Topic 1 Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.) A. Revert normalization results B. Create and delete asset records C. Create purchase orders D. Create flows  E. Import assets F. Add Service Catalog entries Hide Solution Discussion 6 Correct Answer: ABDE 🗳️ Community vote distribution ABCF (100%) Question #10Topic 1 What information would you track for a configuration item (CI) versus an asset? (Choose two.) A. Financial B. Lifecycle C. Contractual D. Operational E. Relationship Hide Solution Discussion 4 Correct Answer: AC 🗳️ Community vote distribution DE (100%) Question #11Topic 1 A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.) A. Manage its procurement, maintenance, or retirement B. Track its operational information C. Track its monetary value or costs D. Manage its associated license, warranty, or lease contracts E. Know its relationships to other assets in the CMDB Hide Solution Discussion 7 Correct Answer: CDE 🗳️ Community vote distribution ACD (100%) Question #12Topic 1 Which of the following are considered assets? (Choose three.) A. Facilities Most Voted B. Contracts C. Hardware Most Voted  D. Software entitlements Most Voted E. Software distributions Hide Solution Discussion 3 Correct Answer: ADE 🗳️ Community vote distribution ACD (100%) Question #13Topic 1 What is the default display name for an asset? A. An automatically generated combination of serial number and model category B. An automatically generated combination of asset tag and model Most Voted C. An automatically generated combination of serial number and model D. An automatically generated combination of asset tag and model category Hide Solution Discussion 5 Correct Answer: C 🗳️ Community vote distribution B (100%) Question #14Topic 1 What is the default state of a newly created asset? A. In use Most Voted B. Consumed C. On order D. In stock Hide Solution Discussion 2 Correct Answer: B 🗳️ Community vote distribution A (100%) Question #15Topic 1 What is the impact of a customer opting out of the ServiceNow Content Service for specific models? A. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates B. Unrecognized data doesn't get sent to the ServiceNow Content Service Most Voted C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted D. Customer doesn't receive Content Library updates Hide Solution Discussion 4 Correct Answer: C 🗳️ Community vote distribution B (100%) Question #16Topic 1 What fields does the ServiceNow Content Service normalize or enrich? (Choose four.) A. Lifecycle Most Voted B. Device type Most Voted C. Manufacturer Most Voted D. Memory E. Asset tag F. Hardware model Most Voted Hide Solution Discussion 2 Correct Answer: BDEF 🗳️ Community vote distribution ABCF (100%) Question #17Topic 1 What is the process of restructuring data to maintain consistency? A. Integration B. Normalization C. Discovery D. Service Mapping Hide Solution Discussion 3 Correct Answer: C 🗳️ Community vote distribution B (100%) Question #18Topic 1 What are ways to measure trustworthy data? (Choose four.) A. Sustainability B. Plausibility C. Credibility Most Voted D. Dependability Most Voted E. Transferability Most Voted F. Reliability Most Voted Hide Solution Discussion 5 Correct Answer: ADEF 🗳️ Community vote distribution CDEF (100%) Question #19Topic 1 Any normalization that has occurred on a model can be reverted by using this feature. A. Normalizations cannot be reverted B. Rollback Normalization Business Rule C. Undo Normalization Scheduled Job D. Revert Normalization UI Action Most Voted Hide Solution Discussion 3 Correct Answer: B 🗳️ Community vote distribution D (100%) Question #20Topic 1 Which of these tables are installed with Hardware Model Normalization? (Choose three.) A. Device Type B. Hardware Manufacturer C. Hardware Normalize Key D. Hardware Model Library E. Device Name Hide Solution Discussion 5 Correct Answer: BCD 🗳️ Community vote distribution ABD (100%) Question #21Topic 1 To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name? A. Name, Asset tracking unit, Model number B. Name, Manufacturer, Model number Most Voted C. Asset tracking unit, Manufacturer, Model category D. Asset tracking unit, Manufacturer, Model number E. Name, Device type, Model category Hide Solution Discussion 2 Correct Answer: C 🗳️ Community vote distribution B (100%) Question #22Topic 1 What is the global standard for product recognition used during hardware model normalization? A. IAPSO B. UPC C. UNSPSC D. ECCMA E. NIGP Hide Solution Discussion 1 Correct Answer: C 🗳️ Community vote distribution C (100%) Question #23Topic 1 During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause? A. The model name is missing from the hardware model record. B. The model number is missing from the hardware model record. C. The model product is missing from the hardware model record. D. The model manufacturer is missing from the hardware model record. Hide Solution Discussion 7 Correct Answer: C 🗳️ Community vote distribution A (50%) B (50%) Question #24Topic 1 What information should be tracked in an asset record? (Choose two.) A. Physical resources B. Financial information Most Voted C. Operational details D. Contractual information Most Voted E. Logical relationships Hide Solution Discussion 3 Correct Answer: DE 🗳️ Community vote distribution BD (100%) Question #25Topic 1 Once the content update adds hardware lifecycle data to your instance, can it be deleted? A. Yes, it can B. No, it cannot unless the lifecycle stage is EOL C. No, it cannot D. Yes, it can be deleted or deactivated Hide Solution Discussion 6 Correct Answer: D 🗳️ Community vote distribution C (100%) Question #26Topic 1 What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models? A. Transform mappings B. Mapping assist C. Normalization transformation D. Normalization mappings E. Transform normalization Hide Solution Discussion 4 Correct Answer: C 🗳️ Community vote distribution D (100%) Question #27Topic 1 During normalization, what is the most common cause for hardware models to generate a status of Match Not Found? A. Missing transform map B. Plugin issues C. Invalid transform map D. Missing data Hide Solution Discussion 4 Correct Answer: A 🗳️ Community vote distribution D (100%) Question #28Topic 1 Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.) A. Create consumable asset B. Don't create assets C. Merge CI D. Leave to category E. Create assets Hide Solution Discussion 4 Correct Answer: BDE 🗳️ Community vote distribution ABD (100%) Question #29Topic 1 When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows? A. No configuration is required: asset tasks automatically activate behind the scenes B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks C. Activate HAM and then re-run the scheduled FSM jobs D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs Hide Solution Discussion 2 Correct Answer: C 🗳️ Question #30Topic 1 When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset? A. The software allocations remain with the hardware asset and need to be reclaimed manually. B. The software allocations are automatically returned back into inventory. C. The software allocations are removed from the asset, but not returned to inventory. D. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw(). E. The behavior is controlled by the configurable system property glide.ham.retire_sw(). Hide Solution Discussion 3 Correct Answer: A 🗳️ Community vote distribution C (75%) A (25%) Question #31Topic 1 With regard to Contract Management notifications, what is the most important contract dale to be aware of? A. Extend date B. Renew date C. Expire date Most Voted D. Start date Hide Solution Discussion 4 Correct Answer: D 🗳️ Community vote distribution C (100%) Question #32Topic 1 Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.) A. Scanned B. Not found C. New D. Scanned and not expected E. Scanned and expected F. Expected and not found Hide Solution Discussion 3 Correct Answer: ABEF 🗳️ Community vote distribution CDEF (100%) Question #33Topic 1 How can you automate the replenishment of stock levels? A. Transfer Rules B. Transfer Orders C. Stock Filters D. Stock Rules Most Voted Hide Solution Discussion 4 Correct Answer: C 🗳️ Community vote distribution D (100%) Question #34Topic 1 What are baseline asset states? (Choose three.) A. In Stock Most Voted B. Consumed C. Retired Most Voted D. Duplicate E. Exported Hide Solution Discussion 6 Correct Answer: ADE 🗳️ Community vote distribution AC (56%) ABC (44%) Question #35Topic 1 What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident? A. Asset and CI Action B. Asset-CI Task Action C. Asset Task Action D. Asset Action Most Voted Hide Solution Discussion 2 Correct Answer: B 🗳️ Community vote distribution D (100%) Question #36Topic 1 Which mobile app allows the user to conduct an inventory audit? A. ServiceNow Agent mobile app B. Mobile My Inventory C. Mobile Hardware Asset Management D. Mobile My Assets E. ServiceNow Inventory mobile app Hide Solution Discussion 2 Correct Answer: A 🗳️ Community vote distribution A (100%) Question #37Topic 1 When running an asset audit, you receive the result of 10 "Scanned and expected" assets. What does this mean? A. You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list. B. You expected 10 assets in your inventory and scanned these 10 assets during your audit. Most Voted C. You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance. D. You scanned 10 assets in your inventory, but none of them were on your expected inventory list. Hide Solution Discussion 3 Correct Answer: C 🗳️ Community vote distribution B (100%) Question #38Topic 1 During an audit, when is the Expected Assets list populated in the asset audit form? A. When the nightly scheduled job runs B. When scanning completes C. When scanning begins D. Pre-populated by the asset manager before audit E. When the asset manager Submits the results Hide Solution Discussion 3 Correct Answer: D 🗳️ Community vote distribution C (100%) Question #39Topic 1 Which of the following are valid substates of the Retired state? (Choose four.) A. Disposed Most Voted B. Donated Most Voted C. Vendor Credit Most Voted D. Destroyed E. Pending Disposal  F. Sold Most Voted Hide Solution Discussion 10 Correct Answer: ADEF 🗳️ Community vote distribution ABCF (60%) ABCE (40%) Question #40Topic 1 When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom? Assigned to Model Model category State Stockroom Substate A. The stock manager must create a separate model record if the cost per item is more/less B. The data is automatically merged to create a blended quantity and cost C. The data is automatically created in a new record if the cost per item is more/less D. The stock manager must merge the consumable records to create a blended quantity and cost Hide Solution Discussion 2 Correct Answer: B 🗳️ Community vote distribution B (100%) Previous QuestionsNext Questions Question #41Topic 1 How does an end user determine what consumables they have consumed? A. Navigate to Self-Service > My Consumables B. Navigate to Self-Service > My Assets Most Voted C. Navigate to Asset > Hardware Asset Dashboard D. Navigate to Self-Service > My Hardware Asset Dashboard Hide Solution Discussion 4 Correct Answer: A 🗳️ Community vote distribution B (88%) 13% Question #42Topic 1 When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed? A. Each asset should be listed as a transfer order line on the transfer order Most Voted B. Each asset should be listed in a transfer order task on the transfer order C. Each asset should be listed as a transfer order line on the transfer order task D. Each asset should be listed in an individual transfer order Hide Solution Discussion 4 Correct Answer: B 🗳️ Community vote distribution A (100%) Question #43Topic 1 What happens to the associated assets when you cancel a transfer order line on a transfer order? A. The asset(s) on the order line are released, but their state remains Pre-allocated B. The asset(s) on the order line are released and they can be attached to another transfer order Most Voted C. All assets on the transfer order are released, but their state remains Pre-allocated D. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment E. All assets on the transfer order are released and they can be attached to another transfer order Hide Solution Discussion 5 Correct Answer: A 🗳️ Community vote distribution B (100%) Question #44Topic 1 When transferring non-consumable assets between stockrooms, how must they be transferred? A. In sets of two items B. No more than 10% of the source stockroom's inventory C. As a single entity with a quantity of one D. In groups of ten items Hide Solution Discussion 3 Correct Answer: C 🗳️ Community vote distribution C (100%) Question #45Topic 1 When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements? A. Certificate of discharge B. Certificate of decommission C. Certificate of destruction D. Certificate of disposal Most Voted E. Certificate of retirement Hide Solution Discussion 6 Correct Answer: A 🗳️ Community vote distribution D (100%) Question #46Topic 1 You may adjust a contract when it is in which of the following states? (Choose two.) A. Active Most Voted B. Extended C. Canceled D. Expired Most Voted E. Renewed Hide Solution Discussion 3 Correct Answer: CD 🗳️ Community vote distribution AD (100%) Question #47Topic 1 Which catalogs support the request and procurement process? (Choose three.) A. Product Catalog B. Vendor Catalog C. Asset Catalog D. Service Catalog E. Procurement Catalog Hide Solution Discussion 4 Correct Answer: BCD 🗳️ Community vote distribution ABD (100%) Question #48Topic 1 What are the three types of catalogs in ServiceNow? (Choose three.) A. Product Catalog B. Consumable Catalog C. Asset Catalog D. Vendor Catalog E. Service Catalog Hide Solution Discussion 3 Correct Answer: ACD 🗳️ Community vote distribution ADE (100%) Previous QuestionsNext Questions Question #49Topic 1 The Stock Rule Runner scheduled job replenishes stock in a stockroom__________. A. When stock is less than the threshold specified in the stock rule B. By creating a purchase orders to restock from other stockrooms C. By creating transfer orders to restock from other stockrooms D. By notifying the stockroom manager of new transfer orders Hide Solution Discussion 4 Correct Answer: B 🗳️ Community vote distribution A (100%) Question #50Topic 1 When creating a list report that groups all assets by product model, which table is used? A. alm_asset Most Voted B. alm_model C. alm_model_category D. alm_hardware Hide Solution Discussion 4 Correct Answer: C 🗳️ Community vote distribution A (75%) D (25%) Question #51Topic 1 Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.) A. Create a single asset via barcode scan B. Receive one or multiple assets from a purchase order C. Create multiple assets listed on a contract PDF scan D. Create a single asset via Name search Hide Solution Discussion Correct Answer: AB Question #52Topic 1 When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.) A. You have opted out of the Content Service B. The content is not available from the Content Service C. Your model form contains a good Model number, but a bad model Name D. Something on your model form may be badly formatted E. The content has not been downloaded from the Content Service Hide Solution Discussion 1 Correct Answer: CDE 🗳️ Question #53Topic 1 Which of the following are components of the asset request structure? (Choose three.) A. Procurement orders B. Transfer orders C. Stock order tasks D. Purchase orders E. Catalog tasks Hide Solution Discussion 2 Correct Answer: ADE 🗳️ Community vote distribution BDE (100%) Question #54Topic 1 What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard? A. Help the asset manager generate reports B. Show the value from maintaining inventory  C. Help the stock manager process transfer orders D. Show the value from bulk purchasing E. Help the asset manager process purchase orders Hide Solution Discussion 3 Correct Answer: A 🗳️ Community vote distribution B (67%) C (33%) Question #55Topic 1 What do certification filters define? A. The percentage of tasks required for the certification to be considered complete B. When the certification is performed C. The assets to be certified Most Voted D. What fields are displayed for certification Hide Solution Discussion 3 Correct Answer: D 🗳️ Community vote distribution C (83%) D (17%) Question #56Topic 1 Which features are part of the ServiceNow Mobile App? (Choose two.) A. Provides end users visibility to their assigned hardware Most Voted B. Enables reclamation of mobile devices C. Provides users visibility to their disposed consumables D. Enables end users to log incidents for their assigned assets Most Voted Hide Solution Discussion 3 Correct Answer: CD 🗳️ Community vote distribution AD (100%) Question #57Topic 1 What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.) A. Hardware asset disposal status Most Voted B. New hardware assets found by audits C. Hardware assets disposed (YTD) Most Voted  D. Consumable models up for End of Life Hide Solution Discussion 3 Correct Answer: AD 🗳️ Community vote distribution AC (100%) Question #58Topic 1 What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.) A. Replacement parts B. Storage costs C. Maintenance agreements D. Warranty costs Hide Solution Discussion 1 Correct Answer: AC 🗳️ Question #59Topic 1 What is the name of the scheduled job that generates expense lines based on rate cards? A. Process Daily Costs B. Process FM Costs Most Voted C. Process Daily Allocations D. Process Expense Allocations Hide Solution Discussion 3 Correct Answer: C 🗳️ Community vote distribution B (100%) Question #60Topic 1 How do you calculate residual value? A. Subtract the amortized value from the cost of the asset B. Subtract storage and lease cost from the cost of the asset C. Subtract the depreciation from the cost of the asset D. Subtract the salvage value from the cost of the asset Hide Solution Discussion 3 Correct Answer: D 🗳️ Community vote distribution C (100%) Question #61Topic 1 Configuration items (CIs) track what type of information? (Choose two.) A. Financial B. Operational Most Voted C. Lifecycle D. Contractual E. Relationship Most Voted Hide Solution Discussion 3 Correct Answer: AC 🗳️ Community vote distribution BE (100%) Question #62Topic 1 When does an asset’s lifecycle begin? A. When an asset request is fulfilled B. Upon the asset deployment C. When the asset is procured D. Upon the asset’s request Hide Solution Discussion 4 Correct Answer: C 🗳️ Community vote distribution A (20%) Question #63Topic 1 What are the goals of IT asset management (ITAM)? (Choose four.) A. Optimize cost B. Provide decision support C. Improve productivity D. Provide financial reporting E. Improve operational usage F. Track logical relationships Hide Solution Discussion 2 Correct Answer: ACDF 🗳️ Community vote distribution  ABCD (100%) Question #64Topic 1 A given collection of methodologies, assets, and templates within Now Create is referred to as what? A. Now Create pack B. Project pack C. Success pack Most Voted D. Methodology pack E. Asset pack Hide Solution Discussion 2 Correct Answer: D 🗳️ Community vote distribution C (100%) Question #65Topic 1 To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.) A. Discovery B. Cost Management C. Procurement D. Hardware Asset Management E. Data Certification F. Service Mapping G. Managed Documents Hide Solution Discussion 2 Correct Answer: ABDEG 🗳️ Community vote distribution BCDEG (100%) Question #66Topic 1 What are the four tiers of Capability Blueprint? A. Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance B. Trustworthy Data, Practical Management, Process Integration, Business Alignment C. Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance D. Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment Hide Solution Discussion 2 Correct Answer: C 🗳️ C (100%) Question #67Topic 1 What core table requires migration when extending ITSM Asset Management with Hardware Asset Management? A. cmdb_model_category B. alm_hardware C. No migration is required D. alm_asset Hide Solution Discussion 2 Correct Answer: A 🗳️ Community vote distribution C (100%) Question #68Topic 1 How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance? A. Check for the Hardware Assets module in the application navigator B. Check for the Hardware Asset Dashboard module in the application navigator C. Check for the Asset application in the application navigator D. Check for the Hardware Asset Management application in the application navigator Hide Solution Discussion 2 Correct Answer: C 🗳️ B (75%) Question #69 A component is considered an IT asset when you want to: (Choose three.) A. Manage its procurement B. Know its relationships to a business service C. Track its operational information D. Track its incurred costs E. Manage its maintenance contracts Hide Solution Discussion 3 Correct Answer: ADE 🗳️ Community vote distribution ADE (100%) Question #70Topic 1 Which is NOT considered an asset? A. Websites B. Switches C. Routers D. Buildings E. Software entitlements Hide Solution Discussion 2 Correct Answer: A 🗳️ Community vote distribution A (100%) Question #71Topic 1 What are model records? A. Models are specific versions or various configurations of an asset B. Models are any computer, device, software or service in the CMDB C. Models directly associate configuration item (CI) classes with asset classes D. Models are anything capable of being owned or controlled to produce economic value Hide Solution Discussion 4 Correct Answer: C 🗳️ Community vote distribution A (100%) Question #72Topic 1 Which of the following are functions of the model category? (Choose two.) A. Model categories group consumables in the Product Catalog B. Model categories determine when to create assets from configuration items (Cls) Most Voted C. Model categories group related assets in the Service Catalog D. Model categories provide the link between configuration management and asset management Most Voted E. Model categories provide the link between procurement management and asset management Hide Solution Discussion 5 Correct Answer: AE 🗳️ Community vote distribution  BD (100%) Question #73Topic 1 When does hardware normalization run by default? A. On an hourly basis B. On a daily basis Most Voted C. Every 12 hours D. Upon saving Hide Solution Discussion 3 Correct Answer: D 🗳️ Community vote distribution B (100%) Question #74Topic 1 For a model to be fully normalized, what must be added to the model record? A. Version B. Owner C. Manufacturer D. Model number Hide Solution Discussion 2 Correct Answer: C 🗳️ Community vote distribution D (100%) Question #75Topic 1 Which elements are provided by the hardware asset management content service? (Choose three.) A. Manufacturer lifecycle dates B. Cost C. Product warranty D. Manufacturer E. Model name F. Compatibles Hide Solution Discussion 2 Correct Answer: CDF 🗳️ Community vote distribution ADE (100%) Question #76Topic 1 What hardware asset attribute should you track that is NOT part of a configuration item (CI)? A. IP address B. CPU C. Cost D. Operating system E. Memory Hide Solution Discussion 2 Correct Answer: C 🗳️ Community vote distribution C (100%) Question #77Topic 1 Under which condition does the Now Platform NOT create an asset automatically? A. Configuration normalization B. Enforced CI verification C. Data synching D. Data justification E. Model characterization Hide Solution Discussion 3 Correct Answer: C 🗳️ Community vote distribution B (100%) Question #78Topic 1 Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization? A. Name, Manufacturer, Model category B. Asset tracking unit, Manufacturer, Model number C. Name, Manufacturer, Model number D. Name, Asset tracking unit, Model number E. Asset tracking unit, Manufacturer, Model category Hide Solution Discussion 2 Correct Answer: A 🗳️ Community vote distribution C (100%) Question #79Topic 1 Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names? A. Asset tag B. Display name C. Model category D. Model number E. Asset tracking unit Hide Solution Discussion 3 Correct Answer: C 🗳️ Community vote distribution D (100%) Question #80Topic 1 What plugin offers consistent, good, clean data for the company names of vendors or manufactures? A. Hardware Model Normalization (com.sn_hwnorm) B. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api) C. Outbound Tracking (com.glide.outbound_tracking) D. Normalization Data Services Client (com.glide.data_services_canonicalization.client) Hide Solution Discussion 5 Correct Answer: D 🗳️ Community vote distribution D (75%) Question #: 81 Topic #: 1 [All CIS-HAM Questions] Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded? A. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not B. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard C. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard D. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet Hide Answer Suggested Answer: D 🗳️ Community vote distribution C (100%) Question #: 82 Topic #: 1 [All CIS-HAM Questions] How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service? A. Select Exclude from content service on the Normalization tab of the hardware model record B. Click the Exclude button on the hardware model record C. Click the Opt-out button on the hardware model record D. Select Opt-out from content service on the Normalization tab of the hardware model record Hide Answer Suggested Answer: A 🗳️ Community vote distribution A (100%) Question #: 84 Topic #: 1 [All CIS-HAM Questions] A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.) A. Software allocations B. Maintenance contracts C. Depreciation values D. Related CI record E. Disposal information Hide Answer Suggested Answer: BCE 🗳️ Community vote distribution ABD (100%) Question #: 86 Topic #: 1 [All CIS-HAM Questions] What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.) A. Stockroom audit B. Vendor audit C. Location audit D. Discovery audit Hide Answer Suggested Answer: AD 🗳️ Community vote distribution AC (100%) Question #: 87 Topic #: 1 [All CIS-HAM Questions] Which of the following are valid contract states? (Choose three.) A. Draft Most Voted B. Active Most Voted C. In use D. New E. Expired Most Voted Hide Answer Suggested Answer: BCD 🗳️ Community vote distribution ABE (100%) Question #: 88 Topic #: 1 [All CIS-HAM Questions] Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard? A. 110 B. 180 C. 63 D. 90 Hide Answer Suggested Answer: C 🗳️ Community vote distribution A (100%) Question #: 89 Topic #: 1 [All CIS-HAM Questions] Which applications are required to perform a blind audit of your asset inventory? A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app B. Hardware Asset Management (HAM) and Software Asset Management (SAM) C. ITSM Asset Management and ServiceNow My Assets mobile app D. ITSM Asset Management and ServiceNow Agent mobile app E. Hardware Asset Management (HAM) and ServiceNow Agent mobile app Hide Answer Suggested Answer: A 🗳️ Community vote distribution E (100%) Question #: 90 Topic #: 1 [All CIS-HAM Questions] Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited? A. Identified assets B. Scanned assets C. Expected assets D. Labelled assets E. Inventoried assets Hide Answer Suggested Answer: C 🗳️ Community vote distribution B (100%) Question #: 91 Topic #: 1 [All CIS-HAM Questions] What is the purpose of stock rules? (Choose two.) A. To automatically transfer assets when a low quantity threshold is detected in a stockroom B. To track stock orders from a vendor C. To send notifications when a low quantity threshold is detected in a stockroom D. To track stock movement between stockrooms E. To send notifications when a stock shipment arrives at a stockroom Hide Answer Suggested Answer: AD 🗳️ Community vote distribution AC (100%) Question #: 92 Topic #: 1 [All CIS-HAM Questions] Which of an organization’s assets are managed using stockrooms? A. All available stock, consumable or not B. Just consumable assets  C. All hardware and software assets D. All disposable assets Hide Answer Suggested Answer: C 🗳️ Community vote distribution A (100%) Question #: 94 Topic #: 1 [All CIS-HAM Questions] An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.) A. 10 days before B. 1 week before C. 60 days before D. Day of expiration E. 90 days before F. 30 days before Hide Answer Suggested Answer: ABEF 🗳️ Community vote distribution CDEF (100%) Question #: 95 Topic #: 1 [All CIS-HAM Questions] Which of the following are valid contract states during a contract’s lifecycle? (Choose four.) A. Draft B. Canceled C. Renewed D. Extended E. Active F. Renegotiated  G. Expired Hide Answer Suggested Answer: BDFG 🗳️ Community vote distribution ABEG (50%) ABDE (50%) Question #: 96 Topic #: 1 [All CIS-HAM Questions] What are the key steps for importing asset data? (Choose three.) A. Merge transform maps B. Run transform map C. Update transform map D. Create transform map E. Load data F. Consolidate data Hide Answer Suggested Answer: ACF 🗳️ Community vote distribution BDE (100%) Question #: 97 Topic #: 1 [All CIS-HAM Questions] What must exist before a consumable can be consumed? (Choose three.) A. A stock order record B. A model record C. A transfer order record D. A model category record E. A consumable record Hide Answer Suggested Answer: BCE 🗳️ Community vote distribution BDE (100%) Question #: 98 Topic #: 1 [All CIS-HAM Questions] When using the HAM application, what happens when you create a new transfer order line on a transfer order? A. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom B. The transfer order line is automatically placed in a state of Ready for fulfilment C. A transfer order line task is automatically created to move the transfer order line from one stage to another D. A transfer order line task is automatically created to validate enough stock exists E. The asset(s) listed in the transfer order line are automatically readied for shipment Hide Answer Suggested Answer: C 🗳️ Question #: 99 Topic #: 1 [All CIS-HAM Questions] Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets? A. Mobile Asset App B. Mobile App C. Mobile ITAM App D. Mobile Agent App Hide Answer Suggested Answer: D 🗳️ Community vote distribution B (100%) Question #: 100 Topic #: 1 [All CIS-HAM Questions] Select the three main components of the data certification process. (Choose three.) A. Certify the certification B. Assign the certification tasks C. Create the certification filter D. Create the certification schedule E. Run the certification Hide Answer Suggested Answer: ACD 🗳️ Community vote distribution CDE (75%) BCE (25%) Question #: 102 Topic #: 1 [All CIS-HAM Questions] From where can you publish catalog items? (Choose two.) A. From the model category B. From an asset record C. From a user record D. From a vendor item E. From a model Hide Answer Suggested Answer: AC 🗳️ Community vote distribution DE (100%) Question #: 103 Topic #: 1 [All CIS-HAM Questions] Publishing an item to the Service Catalog can be done by using the “Publish to Hardware Catalog” related link in:  A. Product Catalog B. Inventory Catalog C. Asset Catalog D. Supplier Catalog Hide Answer Suggested Answer: D 🗳️ Community vote distribution A (100%) Question #: 104 Topic #: 1 [All CIS-HAM Questions] An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to: A. On order B. In use C. Awaiting delivery D. Pending transfer Hide Answer Suggested Answer: C 🗳️ Community vote distribution A (100%) Question #: 105 Topic #: 1 [All CIS-HAM Questions] How often are the tabs in the Hardware Asset dashboard updated? A. Daily based on scheduled job B. Hourly C. In real time D. Every 15 minutes Hide Answer Suggested Answer: A 🗳️ Community vote distribution C (100%) Question #: 106 Topic #: 1 [All CIS-HAM Questions] What minimum role is required in order to use the Hardware Asset dashboard? A. asset B. asset_manager C. ham_user D. ham_admin E. inventory_admin Hide Answer Suggested Answer: C 🗳️ Community vote distribution A (100%) Question #: 107 Topic #: 1 [All CIS-HAM Questions] What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.) A. New hardware assets found by audits B. Hardware models up for end of life C. Hardware nearing end of warranty D. Active stock rules E. Open asset audits F. Requests that require sourcing Hide Answer Suggested Answer: AEF 🗳️ Community vote distribution ADE (100%) Question #: 108 Topic #: 1 [All CIS-HAM Questions] Which mobile app can users leverage to create assets, perform inventory audits, and receive assets? A. Now Agent Mobile App B. Now Procurement App C. Now Mobile App D. Now Onboarding App Hide Answer Suggested Answer: C 🗳️ Community vote distribution A (100%) Question #: 109 Topic #: 1 [All CIS-HAM Questions] Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.) A. The hardware model content has not yet been downloaded from the Content Service B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service C. Your hardware model form contains a good model number, but a badly formatted model name D. You have opted out of the ServiceNow Content Service E. A normalization rule for the hardware model does not exist in the Content Service Hide Answer Suggested Answer: ABD 🗳️ Community vote distribution ACE (50%) ACD (50%) Question #: 110 Topic #: 1 [All CIS-HAM Questions] What original costs are involved in purchasing an asset and putting it into use? (Choose three.) A. Lease B. Delivery C. Spare parts D. Maintenance E. Storage Hide Answer Suggested Answer: ACD 🗳️ Community vote distribution ABE (100%) Question #: 111 Topic #: 1 [All CIS-HAM Questions] A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job? A. Process CM Costs B. Process Rate Cards C. Process FM Costs D. Process Expense Lines Hide Answer Suggested Answer: D 🗳️ Community vote distribution C (100%) Question #: 112 Topic #: 1 [All CIS-HAM Questions] What is included in the total cost of ownership? (Choose two.) A. Delivery cost B. Original cost  C. Depreciation expense D. Operational expense Hide Answer Suggested Answer: AC - 🗳️ Community vote distribution BD (100%) Question #: 114 Topic #: 1 [All CIS-HAM Questions] By default, what Quick links are available on the Hardware asset overview view? (Choose three.) A. Transfer orders B. Assets eligible for refresh by model category C. Asset requests D. Model normalization E. Asset count by model category F. Asset count by lifecycle state Hide Answer Suggested Answer: ACE 🗳️ Community vote distribution ACD (100%) Question #: 116 Topic #: 1 [All CIS-HAM Questions] What is tracked throughout the life of an asset? (Choose three.) A. Financial data B. Contractual data C. Lifecycle data D. Configuration data E. Hardware data Hide Answer Suggested Answer: ACD 🗳️ Community vote distribution ABC (100%) Question #: 119 Topic #: 1 [All CIS-HAM Questions] Which of the following are components of the ServiceNow asset lifecycle? (Choose three.) A. Discard B. Order C. Procure D. Request E. Install F. Receive Hide Answer Suggested Answer: BCE 🗳️ Community vote distribution CDF (100%) Question #: 120 Topic #: 1 [All CIS-HAM Questions] What are the five valid phases of the Now Create methodology? A. Review, prepare, create, validate, recap B. Initiate, plan, execute, deliver, close C. Create, recap, execute, deliver, review D. Initiate, plan, execute, review, close Hide Answer Suggested Answer: D 🗳️ Community vote distribution B (100%) Question #: 121 Topic #: 1 [All CIS-HAM Questions] What are types of assets? (Choose four.) A. Model B. Software entitlement C. Hardware D. Consumable E. Stockroom F. Facility Hide Answer Suggested Answer: BCDE 🗳️ Community vote distribution BCDF (100%) Question #: 124 Topic #: 1 [All CIS-HAM Questions] What are the Normalization statuses? (Choose six.) A. Manufacturer Normalized B. Match Not Found C. Partially Normalized D. Normalized E. Manually Normalized F. Version Normalized G. New H. Found Hide Answer Suggested Answer: A, C, D, E, F, G 🗳️ Community vote distribution ABCDEG (100%) Question #: 125 Topic #: 1 [All CIS-HAM Questions] An asset record tracks which data that is NOT part of configuration management? (Choose three.) A. Lifecycle data B. Contractual data C. Financial data D. Logical data E. Operational data Hide Answer Suggested Answer: BCE 🗳️ Community vote distribution ABC (100%) Question #: 126 Topic #: 1 [All CIS-HAM Questions] When selected on the model category form, what feature prevents the automatic creation of an asset? A. Enforce Asset Creation B. Enforce Asset Verification C. Enforce Asset Validation D. Enforce CI Validation E. Enforce CI Verification Hide Answer Suggested Answer: D 🗳️ Community vote distribution E (100%) Question #: 129 Topic #: 1 [All CIS-HAM Questions] When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow? A. Monthly  B. Weekly C. Daily D. Quarterly Hide Answer Suggested Answer: B 🗳️ Community vote distribution C (100%) Question #: 131 Topic #: 1 [All CIS-HAM Questions] As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata? A. Manufacturer comparables B. Manufacturer part number C. Manufacturer lifecycle dates D. Manufacturer price Hide Answer Suggested Answer: B 🗳️ Community vote distribution C (100%) Question #: 132 Topic #: 1 [All CIS-ITSM Questions] In the life of a Problem record, there are opportunities to click the Re-Analyze button and move backwards in the lifecycle. When you click the Re-Analyze button, what state is set on the problem record? A. Assess B. Draft C. Root Cause Analysis Most Voted D. Fix in Progress Hide Answer Suggested Answer: B 🗳️ Community vote distribution C (92%) 8% Question #: 133 Topic #: 1 [All CIS-HAM Questions] What role is required to use the Hardware Model Normalization Overview dashboard? A. ham_normalization B. ham_user C. ham_admin D. asset_manager E. asset Hide Answer Suggested Answer: C 🗳️ Community vote distribution E (100%) Question #: 135 Topic #: 1 [All CIS-HAM Questions] For what asset actions are asset tasks provided? (Choose three.) A. Provision B. Retire C. Update/Repair D. Swap E. Assign/Allocate Hide Answer Suggested Answer: ACE 🗳️ Suggested Answer: ACE 🗳️ Community vote distribution ABC (100%) Question #: 136 Topic #: 1 [All CIS-HAM Questions] What happens to the consumable's asset record after it has been consumed? A. The record is marked inactive but remains in the system B. The record state is set to In use C. The record remains in the system for reporting purposes only D. The record is removed from the system Hide Answer Suggested Answer: A 🗳️ Community vote distribution C (100%) Question #: 137 Topic #: 1 [All CIS-HAM Questions] A contract can be cancelled when the State is what? A. Expired B. Active C. Inactive D. Rejected Hide Answer Suggested Answer: C 🗳️ Community vote distribution B (100%) Question #: 138 Topic #: 1 [All CIS-HAM Questions] During an inventory audit, what happens if you accidentally scan the same asset twice?  A. The first scan is imported B. Both records are imported C. HAM automatically removes duplicates D. The most recent scan is imported Hide Answer Suggested Answer: B 🗳️ Community vote distribution C (100%) Question #: 143 Topic #: 1 [All CIS-HAM Questions] What requirements must be met in order for a consumable asset to be consumed? (Choose three.) A. Quantity > 0 B. State is In stock or Pending Delivery C. Substate is pre-allocated D. Substate is Available E. Quantity > stockroom threshold F. State is In stock Hide Answer Suggested Answer: ADE 🗳️ Community vote distribution ADF (100%) Question #: 146 Topic #: 1 [All CIS-HAM Questions] When should you retire an IT asset? A. At any point it is recommended by the HAM-defined asset policy B. At any point that it is recommended by your company-defined policies and procedures C. At any point it is recommended by the HAM-defined asset disposal procedure D. When the Hardware Content Service Lifecycle data reports the asset is nearing end- of-service  E. When the Hardware Content Service Lifecycle data reports the asset is nearing end- of-life Hide Answer Suggested Answer: D 🗳️ Community vote distribution A (100%) Question #: 146 Topic #: 1 [All CIS-HAM Questions] When should you retire an IT asset? A. At any point it is recommended by the HAM-defined asset policy B. At any point that it is recommended by your company-defined policies and procedures C. At any point it is recommended by the HAM-defined asset disposal procedure D. When the Hardware Content Service Lifecycle data reports the asset is nearing end- of-service E. When the Hardware Content Service Lifecycle data reports the asset is nearing end- of-life Hide Answer Suggested Answer: D 🗳️ Community vote distribution A (100%) Question #: 150 Topic #: 1 [All CIS-HAM Questions] Classes are represented as tables in the ServiceNow database. Which is the base asset class? A. cmdb_asset B. alm_hardware C. alm_asset D. cmdb_hardware Hide Answer Suggested Answer: A 🗳️ Community vote distribution C (100%) Question #: 151 Topic #: 1 [All CIS-HAM Questions] Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets? A. Homepage B. Home C. Overview D. My Assets Hide Answer Suggested Answer: C 🗳️ Community vote distribution D (100%) Question #: 153 Topic #: 1 [All CIS-HAM Questions] When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in: A. Supplier Catalog B. Product Catalog C. Inventory Catalog D. Vendor Catalog Hide Answer Suggested Answer: A 🗳️ Community vote distribution D (100%) Question #: 154 Topic #: 1 [All CIS-HAM Questions] What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two.) A. Hardware nearing end of warranty B. Hardware model normalization status C. Hardware expenditure by vendor D. Hardware models up for end of life E. New hardware assets found by audits F. Requests that require sourcing Hide Answer Suggested Answer: CD 🗳️ Community vote distribution CF (100%) Since trustworthy data is key to good asset management practices, where would you look to determine the number of days until next Content Service download will occur? A. Asset > Administration B. Asset > Overview C. Asset Hardware Model Normalization > Content Service Setup D. Asset > Asset Audits > Asset Audits E. Asset > Hardware Asset Dashboard Suggested Answer: C 🗳️ E (100%) Question #: 156 Topic #: 1 [All CIS-HAM Questions] Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices? A. Now Agent Mobile app B. Now Onboarding app C. Now Mobile app D. Now My Assets app Hide Answer Suggested Answer: D 🗳️ Community vote distribution C (100%) When creating a stock rule that replenishes from a vender, what is primary requirement for the warehouse stockroom? (Choose two.) A. The stockroom manager must have a valid email address B. The stockroom must have an assigned manager C. The stockroom must have an assignment group D. The stockroom manager must have a valid mobile phone E. The stockroom manager must have a valid time zone Hide Answer Suggested Answer: BC 🗳️ AB (100%) Question #: 158 Topic #: 1 [All CIS-HAM Questions] Which tab on the Hardware Asset Dashboard enables tracking asset models with missing purchase details? A. Asset Heath B. Procurement C. Model Management D. Inventory E. End of Lite Hide Answer Suggested Answer: C 🗳️ A (100%) Question #: 159 Topic #: 1 [All CIS-HAM Questions] To utilize the contract rate cards features, which plugin is required to be activated?  A. Financial Management B. Contract Management C. Rate Management D. Cost Management Hide Answer Suggested Answer: C 🗳️ Community vote distribution D (100%) Question #: 161 Topic #: 1 [All CIS-HAM Questions] Which of the following are considered original costs as opposed to operational expenses? (Choose three.) A. Warranty costs B. Purchase price or lease cost C. Delivery costs D. Resource costs for support E. Replacement parts F. Maintenance agreements Hide Answer Suggested Answer: BCE 🗳️ Community vote distribution ABC (67%) ABF (33%) Question #: 162 Topic #: 1 [All CIS-HAM Questions] After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available? A. The HI portal team automatically updates as new versions become available B. On your instance, filter on application updates, then click Update C. On your instance, filter on application updates, then request an update from HI  D. Run scheduled job, HAM Check for Updates, and request an update E. Check the HI portal for updates and request an update Hide Answer Suggested Answer: B 🗳️ Community vote distribution B (67%) C (33%) Question #: 163 Topic #: 1 [All CIS-HAM Questions] Baseline ITSM Asset Management provides which features? (Choose three.) A. Mobile My Assets B. Hardware Model Normalization C. Asset Inventory Audit D. Hardware Asset Dashboard E. Hardware Manufacturer Lifecycle Dates F. Stockrooms G. Mobile Asset Receiving Hide Answer Suggested Answer: BDF 🗳️ Community vote distribution AFG (100%) What is IT Asset Management (ITAM)? A. Management of applications B. Management of configuration items C. Management of IT assets D. Management of services Answer: C Sample Item #2 Why is ServiceNow Discovery useful in a successful IT asset management program? A. It helps to ensure your IT asset data is trustworthy B. It identifies available attributes you should store for your assets C. It maps IT assets to services so you can store/manage both in the CMDB D. It serves as a repository to store your trustworthy CI data E. IT reorganizes data in the database so there is no redundancy in your asset data Answer: A Sample Item #3 Which of the following is typically considered a consumable as opposed to an asset? A. CD B. Keyboard C. Laptop D. Mouse E. Workstation Answer: A, B, D Sample Item #4 Which catalog would an end user order a new laptop from to enable automatic creation of an associated asset? A. Company Catalog B. Product Catalog C. Service Catalog D. Vendor Catalog Answer: C Sample Item #5 Which of the following are considered operational expenses as opposed to original cost? A. Delivery costs B. Installation costs C. Maintenance agreement costs D. Replacement parts E. Resource costs for support F. Storage costs G. Warranty costs Answer: C, D, E