Questions and Answers
When does hardware normalization run by default?
For a model to be fully normalized, what must be added to the model record?
Which elements are provided by the hardware asset management content service? (Choose three)
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
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Under which condition does the Now Platform NOT create an asset automatically?
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Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
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Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufacturers and product names?
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What plugin offers consistent, good, clean data for the company names of vendors or manufacturers?
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How do you determine if the content has been downloaded for hardware models?
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How do you prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service?
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Upon completion of a user's broken laptop incident, which fields are automatically updated in the associated asset record? (Choose three)
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What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two)
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Which of the following are valid contract states? (Choose three)
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When one of the keyboards is consumed from Stockroom C, what is the value of the consumed Bluetooth keyboard? Stockroom C has seven Bluetooth keyboards with a total value of $630.
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Which applications are required to perform a blind audit of your asset inventory?
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Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?
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What is the purpose of stock rules? (Choose two)
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Which of an organization’s assets are managed using stockrooms?
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By default, when does the contract administrator receive notifications about contract expiration dates? (Choose four)
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What are the key steps for importing asset data? (Choose three)
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What must exist before a consumable can be consumed? (Choose three)
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When using the HAM application, what happens when you create a new transfer order line on a transfer order?
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Which ServiceNow mobile app provides end users visibility to their assigned hardware and consumable assets?
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Select the three main components of the data certification process. (Choose three)
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From where can you publish catalog items? (Choose two)
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What is included in the total cost of ownership? (Choose two)
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By default, what Quick links are available on the Hardware asset overview view? (Choose three)
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What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the incident?
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Which mobile app allows the user to conduct an inventory audit?
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When running an asset audit, you receive the result of 10 'Scanned and expected' assets. What does this mean?
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During an audit, when is the Expected Assets list populated in the asset audit form?
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Which of the following are valid substates of the Retired state? (Choose four.)
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When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
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How does an end user determine what consumables they have consumed?
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When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
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What happens to the associated assets when you cancel a transfer order line on a transfer order?
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When transferring non-consumable assets between stockrooms, how must they be transferred?
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When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
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Which single view of the Hardware Asset Workspace provides a consolidated set of quick transfer orders, stock orders, refresh requests and disposal orders?
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You may adjust a contract when it is in which of the following states? (Choose two.)
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The current value of an asset (original cost less the depreciated amount) is known as?
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Which catalogs support the request and procurement process? (Choose three.)
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During the hardware model normalization process, which field is the most important criteria for creating a fully Normal?
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What are the three types of catalogs in ServiceNow? (Choose three.)
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What baseline flow could you use to replace hardware assets nearing their end-of-life?
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The Stock Rule Runner scheduled job replenishes stock in a stockroom when?
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What is a requirement for sourcing a request from the requester’s local stockroom?
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When creating a list report that groups all assets by product model, which table is used?
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When working in conjunction with a Field Service Management (FSM) change task, what feature is associated with the asset record?
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Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)
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When using transform maps to transform imported hardware model data, what option identifies the same asset in order to merge/update records?
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When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)
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Key features of consumables are? (Choose 2 answers)
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Which of the following are components of the asset request structure? (Choose three.)
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What critical information should be tracked for your contracts? (Choose 2 answers)
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What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?
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What do certification filters define?
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Which catalog facilitates the ability to source from existing stock?
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Which features are part of the ServiceNow Mobile App? (Choose two.)
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What is an attribute that will remain unchanged throughout the life of the asset?
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What are the three tiers of Lifecycle Management? (Choose three)
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What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)
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What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
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Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
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Which plugins for asset management functionality are inactive by default? (Choose three)
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What is the name of the scheduled job that generates expense lines based on rate cards?
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How do you calculate residual value?
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What is the default display name for an asset?
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Configuration items (CIs) track what type of information? (Choose two.)
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What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
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When does an asset’s lifecycle begin?
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What fields does the ServiceNow Content Service normalize or enrich? (Choose four)
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What are the goals of IT asset management (ITAM)? (Choose four.)
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A given collection of methodologies, assets, and templates within Now Create is referred to as what?
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To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)
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What are the four tiers of Capability Blueprint?
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What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?
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How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
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A component is considered an IT asset when you want to: (Choose three.)
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Which is NOT considered an asset?
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What are model records?
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Which of the following are functions of the model category? (Choose two.)
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Which of the following are components of the ServiceNow asset lifecycle? (Choose three)
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What are the five valid phases of the Now Create methodology?
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What are types of assets? (Choose four)
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What are the Normalization statuses? (Choose six)
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An asset record tracks which data that is NOT part of configuration management? (Choose three)
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When selected on the model category form, what feature prevents the automatic creation of an asset?
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When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?
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As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata?
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In the life of a Problem record, what state is set on the problem record when you click the Re-Analyze button?
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What role is required to use the Hardware Model Normalization Overview dashboard?
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For what asset actions are asset tasks provided? (Choose three)
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What happens to the consumable's asset record after it has been consumed?
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A contract can be cancelled when the State is what?
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During an inventory audit, what happens if you accidentally scan the same asset twice?
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What requirements must be met in order for a consumable asset to be consumed? (Choose three)
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When should you retire an IT asset?
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Classes are represented as tables in the ServiceNow database. Which is the base asset class?
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Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?
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When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:
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What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two)
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Since trustworthy data is key to good asset management practices, where would you look to determine the number of days until the next Content Service download will occur?
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Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?
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When creating a stock rule that replenishes from a vendor, what is the primary requirement for the warehouse stockroom? (Choose two)
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Which tab on the Hardware Asset Dashboard enables tracking asset models with missing purchase details?
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To utilize the contract rate cards features, which plugin is required to be activated?
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Which of the following are considered original costs as opposed to operational expenses? (Choose three)
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After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?
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Baseline ITSM Asset Management provides which features? (Choose three)
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What is IT Asset Management (ITAM)?
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Why is ServiceNow Discovery useful in a successful IT asset management program?
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Which of the following is typically considered a consumable as opposed to an asset?
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Which catalog would an end user order a new laptop from to enable automatic creation of an associated asset?
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Which of the following are considered operational expenses as opposed to original cost? (Choose three)
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Study Notes
Hardware Asset Management (HAM) Overview
- Hardware Asset Workspace provides a consolidated view of asset management activities, including quick transfer orders and disposal orders.
- Current asset value is calculated as the original cost minus the depreciated amount, known as residual value.
Hardware Model Normalization
- Model number is the most crucial field during the normalization process to classify and create a complete hardware model.
- Key requirements for replacing hardware assets nearing end-of-life involve initiating a Hardware Asset Request.
Stockroom and Sourcing
- Sourcing requests from local stockrooms requires ensuring that the request stock is available via a transfer order from remote locations.
Asset Management and Change Tasks
- When combined with Field Service Management (FSM) change tasks, asset records linked to tasks are referred to as asset tasks.
- Transform maps facilitate the merging or updating of hardware model records using a coalesce option to identify the same asset.
Consumables and Contracts
- Consumables are characterized by being managed in bulk and having low value.
- Critical contractual details to track include asset coverage and contract costs.
Service Catalog and Asset Attributes
- The service catalog allows for sourcing from existing stock, enhancing procurement efficiency.
- The serial number remains a constant attribute of an asset throughout its lifecycle.
Lifecycle Management
- Key tiers of Lifecycle Management include knowing what assets are present, improving management controls, and enhancing efficiency.
Roles and Plugins in Asset Management
- The itil role allows users to perform essential functions across incidents, problems, changes, and configuration management.
- plugins for asset management that are inactive by default include Hardware Asset Management, Expense Line, and Cost Management.
Data Normalization and Features
- Hardware Model Normalization enhances ITSM Asset Management through features like Mobile My Assets, Hardware Asset Dashboard, and Audit capabilities.
- Effective IT asset management relies on integration with business services, lifecycle management as configuration items, and adherence to corporate governance.
Information Tracking
- Information tracked for configuration items (CIs) differs from assets, focusing more on financial and contractual details.
- Assets can be defined and managed through attributes such as cost, relationship to other assets in the CMDB, and procurement details.
Hardware Lifecycle Stages
- Lifecycle stages of hardware assets include disposal, procurement, and receiving.
- The default state of a newly created asset is often "On order," indicating it is yet to be received or used.
Auditing and Inventory
- Audit results, such as statuses like "Scanned," "Not Found," and "Expected but Not Found," are crucial for inventory reconciliation.
- Automated stock replenishment can be managed using stock rules to maintain adequate inventory levels.
Normalization and Data Consistency
- Normalization in asset management ensures data consistency, enabling reliable hardware model normalization and proper asset classification.
- The service content updates enrich and maintain lifecycle data for hardware assets, with rules governing the modify and deletion processes.
Mobile Applications
- The ServiceNow Agent mobile app provides functionality for conducting inventory audits and managing assets remotely.
Retiring Assets
- Upon the retirement of hardware assets, existing software allocations linked with those assets remain and must be manually reclaimed for reallocation into inventory.### Disposal and Documentation of Assets
- Disposal methods for assets include disposal, donation, vendor credit,or selling.
- Documentation required for disposing of IT assets includes a certificate of discharge, decommission, destruction, and disposal.
Stock Management Processes
- Upon receiving new consumables, if all key fields match another record, the data is automatically merged for blended quantity and cost.
- Consumers can track their usage by navigating to the Self-Service > My Consumables section.
- Transfer orders for moving assets should be listed as transfer order tasks.
Asset Transfer and Cancellation Procedures
- Cancelling a transfer order line releases associated asset(s) but retains their pre-allocated state.
- Non-consumable assets must be transferred as a single entity with a quantity of one.
Catalogs and Requests Management
- Supported catalogs for request and procurement processes include vendor, asset, and service catalogs.
- Key types of catalogs in ServiceNow include product, asset, and vendor catalogs.
Inventory Management
- The Stock Rule Runner replenishes stock by creating purchase orders to restock from other stockrooms when stock is below the threshold.
- Reports displaying assets by product model use the alm_model_category table.
Assets and Mobile Application Functionality
- Assets can be created and scanned through the Agent mobile application in scenarios like receiving multiple assets from a purchase order.
- Mobile app features include enabling users to log incidents for assigned assets.
Certification Filters and Inventory Tracking
- Certification filters define what fields are displayed for certification.
- The Inventory tab in the Hardware Asset Management dashboard aids in generating reports.
Asset Lifecycle and Management Goals
- An asset's lifecycle begins upon procurement.
- Goals of IT asset management include optimizing costs, providing decision support, improving productivity, and tracking logical relationships.
Hardware Asset Management Functionality
- Key functionalities for asset management extend with plugins like Discovery, Cost Management, Procurement, and Hardware Asset Management.
- A model is fully normalized when its manufacturer is documented, crucial for consistent data tracking.
Attributes and Conditions for Asset Operations
- Attributes vital for hardware models include name, manufacturer, and model category used for normalization.
- Assets should not be automatically created under conditions of data synching.
Plugin Importance and Content Services
- Hardware Model Normalization plugin ensures clean vendor data by providing consistent company names.
- Regular updates from the Hardware Model Normalization Content Service are essential for complete asset normalization.### Scheduled Job Reports and Content Management
- Check scheduled job reports to verify completion of the Hardware Normalization Content Library Download job.
- Notifications are automatically triggered by the Incident Management application upon asset replacement.
Hardware Model and Content Service
- To exclude normalization information from being sent to the ServiceNow Content Service, select "Exclude from content service" in the Normalization tab of the hardware model record.
- Valid contract states during a contract’s lifecycle include Active, In use, New, Expired, Draft, Canceled, Renewed, Extended, and Renegotiated.
Asset Management Updates
- After a laptop is replaced, the associated asset record’s Software allocations, Maintenance contracts, and Depreciation values are updated.
- Inventory audits supported by the Hardware Asset Management (HAM) application include Stockroom and Discovery audits.
Financial Considerations in Asset Management
- The total cost of ownership includes both original costs and delivery costs.
- Original costs associated with asset acquisitions include lease, delivery, and spare parts.
Reports and Notifications
- Contract administrators are notified about contract expirations 10 days, 30 days, and 60 days before the expiration date by default.
- The Hardware Asset dashboard tabs are updated daily based on scheduled jobs, requiring the "ham_user" role for access.
Asset Lifecycle Management
- Key components of the asset lifecycle include ordering, procuring, and receiving assets, with a focus on tracking financial, contractual, and lifecycle data.
- Asset records retain information regarding lifecycle data, contractual data, and financial data.
Inventory and Audits
- Scanned audits reveal assets expected in stockrooms, labeled as "Identified assets."
- When an asset is consumed, its record is marked inactive but retains reporting value within the system.
Normalization and Content Updates
- Opting into the Hardware Asset Management Content Service allows for weekly downloads of updated content from ServiceNow.
- Populate inventory with non-discoverable asset metadata automatically through model normalization processes.
Consumable Asset Management
- Consumable assets can only be consumed when their state is "In stock" or "Pending Delivery," and quantity must be greater than zero.
- Upon a consumable asset's consumption, its record remains in the system for reporting and is marked inactive.
Hardware Model Normalization Overview
- Access to the Hardware Model Normalization Overview dashboard requires the "ham_admin" role.
- issues such as Match Not Found for models can occur due to improper normalization conditions or opting out of the ServiceNow Content Service.
ServiceNow Mobile App Utilization
- The ServiceNow Agent Mobile App provides visibility to assigned hardware and consumable assets.
- Users can create assets, perform inventory audits, and manage assets through the Now Mobile App.
Conclusion
- Understanding these key aspects of hardware asset management is crucial for effective oversight, compliance, and operational efficiency in managing IT assets within an organization.
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Description
Test your knowledge on hardware asset management with this quiz. It covers key topics such as asset overview, current asset value, and various asset operations. Perfect for those looking to assess their understanding of asset management concepts.