Hardware Asset Management Quiz

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Questions and Answers

When does hardware normalization run by default?

On an hourly basis

Upon saving (correct)

Every 12 hours

On a daily basis

For a model to be fully normalized, what must be added to the model record?

Version

Model number

Manufacturer (correct)

Owner

Which elements are provided by the hardware asset management content service? (Choose three)

Manufacturer lifecycle dates

Product warranty (correct)

Compatibles (correct)

Cost

Manufacturer (correct)

Model name

What hardware asset attribute should you track that is NOT part of a configuration item (CI)?

Cost Signup and view all the answers

Under which condition does the Now Platform NOT create an asset automatically?

Data synching Signup and view all the answers

Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?

Name, Manufacturer, Model category Signup and view all the answers

Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufacturers and product names?

Model category Signup and view all the answers

What plugin offers consistent, good, clean data for the company names of vendors or manufacturers?

Normalization Data Services Client (com.glide.data_services_canonicalization.client) Signup and view all the answers

How do you determine if the content has been downloaded for hardware models?

Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard Signup and view all the answers

How do you prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service?

Select Exclude from content service on the Normalization tab of the hardware model record Signup and view all the answers

Upon completion of a user's broken laptop incident, which fields are automatically updated in the associated asset record? (Choose three)

Maintenance contracts Signup and view all the answers

What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two)

Location audit Signup and view all the answers

Which of the following are valid contract states? (Choose three)

Active Signup and view all the answers

When one of the keyboards is consumed from Stockroom C, what is the value of the consumed Bluetooth keyboard? Stockroom C has seven Bluetooth keyboards with a total value of $630.

63 Signup and view all the answers

Which applications are required to perform a blind audit of your asset inventory?

Hardware Asset Management (HAM) and ServiceNow My Assets mobile app Signup and view all the answers

Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?

Expected assets Signup and view all the answers

What is the purpose of stock rules? (Choose two)

To automatically transfer assets when a low quantity threshold is detected in a stockroom Signup and view all the answers

Which of an organization’s assets are managed using stockrooms?

All hardware and software assets Signup and view all the answers

By default, when does the contract administrator receive notifications about contract expiration dates? (Choose four)

1 week before Signup and view all the answers

What are the key steps for importing asset data? (Choose three)

Merge transform maps Signup and view all the answers

What must exist before a consumable can be consumed? (Choose three)

A model record Signup and view all the answers

When using the HAM application, what happens when you create a new transfer order line on a transfer order?

A transfer order line task is automatically created to move the transfer order line from one stage to another Signup and view all the answers

Which ServiceNow mobile app provides end users visibility to their assigned hardware and consumable assets?

Mobile Agent App Signup and view all the answers

Select the three main components of the data certification process. (Choose three)

Create the certification schedule Signup and view all the answers

From where can you publish catalog items? (Choose two)

From the model category Signup and view all the answers

What is included in the total cost of ownership? (Choose two)

Depreciation expense Signup and view all the answers

By default, what Quick links are available on the Hardware asset overview view? (Choose three)

Asset count by model category Signup and view all the answers

What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the incident?

Asset-CI Task Action Signup and view all the answers

Which mobile app allows the user to conduct an inventory audit?

ServiceNow Agent mobile app Signup and view all the answers

When running an asset audit, you receive the result of 10 'Scanned and expected' assets. What does this mean?

You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance. Signup and view all the answers

During an audit, when is the Expected Assets list populated in the asset audit form?

Pre-populated by the asset manager before audit Signup and view all the answers

Which of the following are valid substates of the Retired state? (Choose four.)

Sold Signup and view all the answers

When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?

The data is automatically merged to create a blended quantity and cost Signup and view all the answers

How does an end user determine what consumables they have consumed?

Navigate to Self-Service > My Consumables Signup and view all the answers

When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?

Each asset should be listed in a transfer order task on the transfer order Signup and view all the answers

What happens to the associated assets when you cancel a transfer order line on a transfer order?

The asset(s) on the order line are released, but their state remains Pre-allocated Signup and view all the answers

When transferring non-consumable assets between stockrooms, how must they be transferred?

As a single entity with a quantity of one Signup and view all the answers

When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?

Certificate of discharge Signup and view all the answers

Which single view of the Hardware Asset Workspace provides a consolidated set of quick transfer orders, stock orders, refresh requests and disposal orders?

Hardware asset overview Signup and view all the answers

You may adjust a contract when it is in which of the following states? (Choose two.)

Active Signup and view all the answers

The current value of an asset (original cost less the depreciated amount) is known as?

Residual value Signup and view all the answers

Which catalogs support the request and procurement process? (Choose three.)

Asset Catalog Signup and view all the answers

During the hardware model normalization process, which field is the most important criteria for creating a fully Normal?

Model number Signup and view all the answers

What are the three types of catalogs in ServiceNow? (Choose three.)

Asset Catalog Signup and view all the answers

What baseline flow could you use to replace hardware assets nearing their end-of-life?

Hardware Asset Request Signup and view all the answers

The Stock Rule Runner scheduled job replenishes stock in a stockroom when?

By creating purchase orders to restock from other stockrooms Signup and view all the answers

What is a requirement for sourcing a request from the requester’s local stockroom?

The request stock must be available via transfer order from a remote stockroom Signup and view all the answers

When creating a list report that groups all assets by product model, which table is used?

alm_model_category Signup and view all the answers

When working in conjunction with a Field Service Management (FSM) change task, what feature is associated with the asset record?

Asset task Signup and view all the answers

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

Create a single asset via barcode scan Signup and view all the answers

When using transform maps to transform imported hardware model data, what option identifies the same asset in order to merge/update records?

Coalesce Signup and view all the answers

When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

The content has not been downloaded from the Content Service Signup and view all the answers

Key features of consumables are? (Choose 2 answers)

Low value Signup and view all the answers

Which of the following are components of the asset request structure? (Choose three.)

Purchase orders Signup and view all the answers

What critical information should be tracked for your contracts? (Choose 2 answers)

What each contract costs Signup and view all the answers

What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?

Help the asset manager generate reports Signup and view all the answers

What do certification filters define?

What fields are displayed for certification Signup and view all the answers

Which catalog facilitates the ability to source from existing stock?

Service catalog Signup and view all the answers

Which features are part of the ServiceNow Mobile App? (Choose two.)

Enables end users to log incidents for their assigned assets Signup and view all the answers

What is an attribute that will remain unchanged throughout the life of the asset?

Serial number Signup and view all the answers

What are the three tiers of Lifecycle Management? (Choose three)

Improve management controls Signup and view all the answers

What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

Hardware assets disposed (YTD) Signup and view all the answers

What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

Replacement parts Signup and view all the answers

Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

itil Signup and view all the answers

Which plugins for asset management functionality are inactive by default? (Choose three)

Depreciation Signup and view all the answers

What is the name of the scheduled job that generates expense lines based on rate cards?

Process Daily Allocations Signup and view all the answers

How do you calculate residual value?

Subtract the salvage value from the cost of the asset Signup and view all the answers

What is the default display name for an asset?

An automatically generated combination of serial number and model Signup and view all the answers

Configuration items (CIs) track what type of information? (Choose two.)

Financial Signup and view all the answers

What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates Signup and view all the answers

When does an asset’s lifecycle begin?

When the asset is procured Signup and view all the answers

What fields does the ServiceNow Content Service normalize or enrich? (Choose four)

Memory Signup and view all the answers

What are the goals of IT asset management (ITAM)? (Choose four.)

Optimize cost Signup and view all the answers

A given collection of methodologies, assets, and templates within Now Create is referred to as what?

Methodology pack Signup and view all the answers

To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)

Discovery Signup and view all the answers

What are the four tiers of Capability Blueprint?

Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance Signup and view all the answers

What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?

cmdb_model_category Signup and view all the answers

How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?

Check for the Asset application in the application navigator Signup and view all the answers

A component is considered an IT asset when you want to: (Choose three.)

Manage its maintenance contracts Signup and view all the answers

Which is NOT considered an asset?

Websites Signup and view all the answers

What are model records?

Models directly associate configuration item (CI) classes with asset classes Signup and view all the answers

Which of the following are functions of the model category? (Choose two.)

Model categories group related assets in the Service Catalog Signup and view all the answers

Which of the following are components of the ServiceNow asset lifecycle? (Choose three)

Install Signup and view all the answers

What are the five valid phases of the Now Create methodology?

Initiate, plan, execute, review, close Signup and view all the answers

What are types of assets? (Choose four)

Software entitlement Signup and view all the answers

What are the Normalization statuses? (Choose six)

Normalized Signup and view all the answers

An asset record tracks which data that is NOT part of configuration management? (Choose three)

Financial data Signup and view all the answers

When selected on the model category form, what feature prevents the automatic creation of an asset?

Enforce CI Validation Signup and view all the answers

When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?

Weekly Signup and view all the answers

As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata?

Manufacturer part number Signup and view all the answers

In the life of a Problem record, what state is set on the problem record when you click the Re-Analyze button?

Draft Signup and view all the answers

What role is required to use the Hardware Model Normalization Overview dashboard?

ham_admin Signup and view all the answers

For what asset actions are asset tasks provided? (Choose three)

Assign/Allocate Signup and view all the answers

What happens to the consumable's asset record after it has been consumed?

The record is marked inactive but remains in the system Signup and view all the answers

A contract can be cancelled when the State is what?

Inactive Signup and view all the answers

During an inventory audit, what happens if you accidentally scan the same asset twice?

Both records are imported Signup and view all the answers

What requirements must be met in order for a consumable asset to be consumed? (Choose three)

Quantity > 0 Signup and view all the answers

When should you retire an IT asset?

When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service Signup and view all the answers

Classes are represented as tables in the ServiceNow database. Which is the base asset class?

cmdb_asset Signup and view all the answers

Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?

Overview Signup and view all the answers

When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:

Supplier Catalog Signup and view all the answers

What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two)

Hardware expenditure by vendor Signup and view all the answers

Since trustworthy data is key to good asset management practices, where would you look to determine the number of days until the next Content Service download will occur?

Asset Hardware Model Normalization > Content Service Setup Signup and view all the answers

Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?

Now My Assets app Signup and view all the answers

When creating a stock rule that replenishes from a vendor, what is the primary requirement for the warehouse stockroom? (Choose two)

The stockroom must have an assigned manager Signup and view all the answers

Which tab on the Hardware Asset Dashboard enables tracking asset models with missing purchase details?

Model Management Signup and view all the answers

To utilize the contract rate cards features, which plugin is required to be activated?

Rate Management Signup and view all the answers

Which of the following are considered original costs as opposed to operational expenses? (Choose three)

Purchase price or lease cost Signup and view all the answers

After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?

On your instance, filter on application updates, then click Update Signup and view all the answers

Baseline ITSM Asset Management provides which features? (Choose three)

Hardware Model Normalization Signup and view all the answers

What is IT Asset Management (ITAM)?

Management of IT assets Signup and view all the answers

Why is ServiceNow Discovery useful in a successful IT asset management program?

It helps to ensure your IT asset data is trustworthy Signup and view all the answers

Which of the following is typically considered a consumable as opposed to an asset?

Keyboard Signup and view all the answers

Which catalog would an end user order a new laptop from to enable automatic creation of an associated asset?

Service Catalog Signup and view all the answers

Which of the following are considered operational expenses as opposed to original cost? (Choose three)

Maintenance agreement costs Signup and view all the answers

Study Notes

Hardware Asset Management (HAM) Overview

Hardware Asset Workspace provides a consolidated view of asset management activities, including quick transfer orders and disposal orders.
Current asset value is calculated as the original cost minus the depreciated amount, known as residual value.

Hardware Model Normalization

Model number is the most crucial field during the normalization process to classify and create a complete hardware model.
Key requirements for replacing hardware assets nearing end-of-life involve initiating a Hardware Asset Request.

Stockroom and Sourcing

Sourcing requests from local stockrooms requires ensuring that the request stock is available via a transfer order from remote locations.

Asset Management and Change Tasks

When combined with Field Service Management (FSM) change tasks, asset records linked to tasks are referred to as asset tasks.
Transform maps facilitate the merging or updating of hardware model records using a coalesce option to identify the same asset.

Consumables and Contracts

Consumables are characterized by being managed in bulk and having low value.
Critical contractual details to track include asset coverage and contract costs.

Service Catalog and Asset Attributes

The service catalog allows for sourcing from existing stock, enhancing procurement efficiency.
The serial number remains a constant attribute of an asset throughout its lifecycle.

Lifecycle Management

Key tiers of Lifecycle Management include knowing what assets are present, improving management controls, and enhancing efficiency.

Roles and Plugins in Asset Management

The itil role allows users to perform essential functions across incidents, problems, changes, and configuration management.
plugins for asset management that are inactive by default include Hardware Asset Management, Expense Line, and Cost Management.

Data Normalization and Features

Hardware Model Normalization enhances ITSM Asset Management through features like Mobile My Assets, Hardware Asset Dashboard, and Audit capabilities.
Effective IT asset management relies on integration with business services, lifecycle management as configuration items, and adherence to corporate governance.

Information Tracking

Information tracked for configuration items (CIs) differs from assets, focusing more on financial and contractual details.
Assets can be defined and managed through attributes such as cost, relationship to other assets in the CMDB, and procurement details.

Hardware Lifecycle Stages

Lifecycle stages of hardware assets include disposal, procurement, and receiving.
The default state of a newly created asset is often "On order," indicating it is yet to be received or used.

Auditing and Inventory

Audit results, such as statuses like "Scanned," "Not Found," and "Expected but Not Found," are crucial for inventory reconciliation.
Automated stock replenishment can be managed using stock rules to maintain adequate inventory levels.

Normalization and Data Consistency

Normalization in asset management ensures data consistency, enabling reliable hardware model normalization and proper asset classification.
The service content updates enrich and maintain lifecycle data for hardware assets, with rules governing the modify and deletion processes.

Mobile Applications

The ServiceNow Agent mobile app provides functionality for conducting inventory audits and managing assets remotely.

Retiring Assets

Upon the retirement of hardware assets, existing software allocations linked with those assets remain and must be manually reclaimed for reallocation into inventory.### Disposal and Documentation of Assets
Disposal methods for assets include disposal, donation, vendor credit,or selling.
Documentation required for disposing of IT assets includes a certificate of discharge, decommission, destruction, and disposal.

Stock Management Processes

Upon receiving new consumables, if all key fields match another record, the data is automatically merged for blended quantity and cost.
Consumers can track their usage by navigating to the Self-Service > My Consumables section.
Transfer orders for moving assets should be listed as transfer order tasks.

Asset Transfer and Cancellation Procedures

Cancelling a transfer order line releases associated asset(s) but retains their pre-allocated state.
Non-consumable assets must be transferred as a single entity with a quantity of one.

Catalogs and Requests Management

Supported catalogs for request and procurement processes include vendor, asset, and service catalogs.
Key types of catalogs in ServiceNow include product, asset, and vendor catalogs.

Inventory Management

The Stock Rule Runner replenishes stock by creating purchase orders to restock from other stockrooms when stock is below the threshold.
Reports displaying assets by product model use the alm_model_category table.

Assets and Mobile Application Functionality

Assets can be created and scanned through the Agent mobile application in scenarios like receiving multiple assets from a purchase order.
Mobile app features include enabling users to log incidents for assigned assets.

Certification Filters and Inventory Tracking

Certification filters define what fields are displayed for certification.
The Inventory tab in the Hardware Asset Management dashboard aids in generating reports.

Asset Lifecycle and Management Goals

An asset's lifecycle begins upon procurement.
Goals of IT asset management include optimizing costs, providing decision support, improving productivity, and tracking logical relationships.

Hardware Asset Management Functionality

Key functionalities for asset management extend with plugins like Discovery, Cost Management, Procurement, and Hardware Asset Management.
A model is fully normalized when its manufacturer is documented, crucial for consistent data tracking.

Attributes and Conditions for Asset Operations

Attributes vital for hardware models include name, manufacturer, and model category used for normalization.
Assets should not be automatically created under conditions of data synching.

Plugin Importance and Content Services

Hardware Model Normalization plugin ensures clean vendor data by providing consistent company names.
Regular updates from the Hardware Model Normalization Content Service are essential for complete asset normalization.### Scheduled Job Reports and Content Management
Check scheduled job reports to verify completion of the Hardware Normalization Content Library Download job.
Notifications are automatically triggered by the Incident Management application upon asset replacement.

Hardware Model and Content Service

To exclude normalization information from being sent to the ServiceNow Content Service, select "Exclude from content service" in the Normalization tab of the hardware model record.
Valid contract states during a contract’s lifecycle include Active, In use, New, Expired, Draft, Canceled, Renewed, Extended, and Renegotiated.

Asset Management Updates

After a laptop is replaced, the associated asset record’s Software allocations, Maintenance contracts, and Depreciation values are updated.
Inventory audits supported by the Hardware Asset Management (HAM) application include Stockroom and Discovery audits.

Financial Considerations in Asset Management

The total cost of ownership includes both original costs and delivery costs.
Original costs associated with asset acquisitions include lease, delivery, and spare parts.

Reports and Notifications

Contract administrators are notified about contract expirations 10 days, 30 days, and 60 days before the expiration date by default.
The Hardware Asset dashboard tabs are updated daily based on scheduled jobs, requiring the "ham_user" role for access.

Asset Lifecycle Management

Key components of the asset lifecycle include ordering, procuring, and receiving assets, with a focus on tracking financial, contractual, and lifecycle data.
Asset records retain information regarding lifecycle data, contractual data, and financial data.

Inventory and Audits

Scanned audits reveal assets expected in stockrooms, labeled as "Identified assets."
When an asset is consumed, its record is marked inactive but retains reporting value within the system.

Normalization and Content Updates

Opting into the Hardware Asset Management Content Service allows for weekly downloads of updated content from ServiceNow.
Populate inventory with non-discoverable asset metadata automatically through model normalization processes.

Consumable Asset Management

Consumable assets can only be consumed when their state is "In stock" or "Pending Delivery," and quantity must be greater than zero.
Upon a consumable asset's consumption, its record remains in the system for reporting and is marked inactive.

Hardware Model Normalization Overview

Access to the Hardware Model Normalization Overview dashboard requires the "ham_admin" role.
issues such as Match Not Found for models can occur due to improper normalization conditions or opting out of the ServiceNow Content Service.

ServiceNow Mobile App Utilization

The ServiceNow Agent Mobile App provides visibility to assigned hardware and consumable assets.
Users can create assets, perform inventory audits, and manage assets through the Now Mobile App.

Conclusion

Understanding these key aspects of hardware asset management is crucial for effective oversight, compliance, and operational efficiency in managing IT assets within an organization.

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Description

Test your knowledge on hardware asset management with this quiz. It covers key topics such as asset overview, current asset value, and various asset operations. Perfect for those looking to assess their understanding of asset management concepts.