Complaints Regarding Contract Hospitals/Jail Division Dispensaries - July 2008 PDF

CHIEF OF DETECTIVES July 25, 2008 NOTICE 8.2 TO: All Commanding Officers FROM: Chief of Detectives SUBJECT: COMPLAINTS REGARDING CONTRACT HOSPITALS/JAIL DIVISION DISPENSARIES The Detective Information Desk (DID), Detective Support and Vice Division (DSVD), includes the Hospital Detail (HD). Rec...

CHIEF OF DETECTIVES July 25, 2008 NOTICE 8.2 TO: All Commanding Officers FROM: Chief of Detectives SUBJECT: COMPLAINTS REGARDING CONTRACT HOSPITALS/JAIL DIVISION DISPENSARIES The Detective Information Desk (DID), Detective Support and Vice Division (DSVD), includes the Hospital Detail (HD). Recently, there have been a number of inquiries regarding hospital issues. Therefore, the following information is being provided for any future hospital related incidents. When employees believe the service rendered at a contract hospital or Jail Division Dispensary is unsatisfactory; they shall notify their watch commander without delay. Watch Commander's Responsibility. When watch commanders are notified of a complaint, they shall assign a supervisor to conduct a prompt inquiry. Investigating Supervisor's Responsibility. A supervisor assigned to review a complaint shall: • • Make an effort to resolve the problem which led to the complaint. When they determine that a further investigation into the complaint may be warranted, complete an Employee's Report, Form 15.7, containing all pertinent information concerning the incident, including: o Name of facility o Name of medical personnel involved o Name of patient o Officers complaining o Date and time occurred o. Nature of complaint The original and five copies of the Form 15.7 shall be delivered to the DID, no later than 1400 hours of the next administrative working day following the date of the reported incident. Hospital Detail's Responsibility. When the Hospital Detail receives the report, they shall: • • Immediately review the report to ensure that it contains sufficient information. File one copy of the report at the DID. All Commanding Officers Page 2 8.2 • Deliver the original and four copies of the report to the Secretary of the General Manager, Personnel Department, prior to 1600 hours of the second administrative working day following the date of the incident. When the HD receives a status report on a complaint submitted to the Personnel Department, they shall forward one copy to the commanding officer of the employee who initiated the complaint. In the event the issue involves a protracted delay in processing a prisoner at a medical facility, the involved officers should immediately contact the watch commander at DID. The DID watch commander will then explore every avenue at his/her disposal to assist the officers in returning to routine patrol, including, but not limited to, contacting hospital staff to ensure expeditious service (See Department Manual 3/720.50). Should you have any questions, please call Captain Ann E. Young, Commanding Officer, DSVD, at (213) 972-2500, or the Hospital Detail Coordinator, Detective III Denise Montgomery, DID, at (213) 485-3261. APPR VED: CHARLIE ECK, Deputy Chief Chief of Detectives DISTRIBUTION "B" McDONNELL, First Assistant Chief ef of Staff